Guest Portal Loop

Hi everyone,
We are operating a guest wireless network that is using central web authentication, unfortunately intermittently when signing in the user is presented with the logon page again with no error and the user can't proceed any further. Has anyone got some good suggestions on where to start troubleshooting this?
We leverage ISE 1.2 (Patch 4). We are using a Cisco 3850 as a mobility agent (3.3.3SE), that is connected to a Cisco 5760 as the mobility controller (3.3.1SE) and a Cisco 5508 as the anchor (7.6.100).
I have attempted different configurations by performing the authentication/accounting only on the anchor 5508. Perform the authentication/accounting only on the 3850. I have also tried ensuring that only one ISE policy node is used and it is the same as the redirect url. Randomly and only for a temporary period, the user will continiously get the guest logon screen and unable to proceed further. The ISE live authentication display doesn't suggest login attempts either.
Thanks,
Mark

Hi,
It loops back to the portal login page.
It doesn't display any error regarding incorrect username/password. The state of the connection on the wireless controller continues in the state of central web auth required.
Thanks,

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Hi,
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Thanks,
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*Please rate helpful posts*

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------ From the document http://www.cisco.com/c/en/us/support/docs/wireless/5700-series-wireless-lan-controllers/117717-config-wlc-00.html ---------
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Hello,
I have a problem with the following setup:
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I know this might be reaching, but have you turned off the My Devices portal?
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I had attached the steps to configure the guest portal and hope will address the problem.
Configuring the Guest Portal
Adding a New Guest Portal You must configure settings for the Guest portal before allowing guests to use it to access the network. Some settings apply globally to all Guest portals and other require you to set them for each portal individually.
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Step 1Choose Administration > Web Portal Management > Settings > Guest > Multi-Portal Configurations.
Step 2Click Add.
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•File Mapping— identify and choose the HTML files uploaded for the particular guest pages. Displays only if you have chosen a portal type requiring you to upload custom HTML files.
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Specifying Ports and Ethernet Interfaces for End-User Portals
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You can also partition portal traffic to specific Gigabit Ethernet interfaces. For example, you might not want the Admin portal (which always uses GigabitEthernet 0) available on the same network as guest users or employee devices.
Step 1Choose Administration > Web Portal Management > Settings > General > Ports.
Step 2Enter the port value in the HTTPS Port field for each portal. By default, the Sponsor, Guest, My Devices portals use 8443, and the Blacklist portal uses port 8444.
Step 3Check the Gigabit Ethernet interfaces you want to enable for each portal.
Step 4Click Save.
If you have changed the port settings, all nodes (Administration, Policy Services, and Monitoring) restart automatically, which may take several hours to complete.
Tips for Assigning Ports and Ethernet Interfaces
•All port assignments must be between 8000-8999. This port range restriction is new in Cisco ISE 1.2. If you upgraded with port values outside this range, they are honored until you make any change to this page. If you make any change to this page, you must update the port setting to comply with this restriction.
•You must assign the Blacklist portal to use a different port than the other end-user portals.
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•You must configure the Ethernet interfaces using IP addresses on different subnets. Refer to these guidelines to help you decide how best to assign ports and Ethernet interfaces to the end-user portals:
Specifying the Fully Qualified Domain Name for Sponsor and My Devices Portals
You can set the Sponsor and My Devices portals to use an easy-to-remember fully-qualified domain names (FQDN), such as: mydevices.companyname.com or sponsor.companyname.com. Alternatively, Cisco ISE also supports wildcard certificates to address certificate name mismatch issues. You must configure DNS to resolve to at least one policy services node. If you have more than one policy services node that will provide portal services, you should configure high availability for the portal. For example, you could use a load balancer or DNS round-robin services.
Before You Begin
Step 1Choose Administration > Web Portal Management > Settings > General > Ports.
Step 2Scroll to the Portal FQDNs section, and check the appropriate setting:
•Default Sponsor Portal FQDN
•Default My Devices Portal FQDN
Step 3Enter a fully qualified domain name.
Step 4Click Save, and all nodes (Administration, Policy Services, and Monitoring) restart automatically, which may take several hours to complete.
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ISE 1.2 Guest Portal - This device has not been registered.

I have setup and SSID on my WLC. I got the redirecting to my ISE guestportal working.
However when I sign in I get a Device regitration Page
"This device has not been registered"
Unable to obtain the user information needed for network access.
The device ID is grayed out and blank.
Any assistance in this matter would be greatly appreciated

Thanks Johnston,
P.S for those who needs the path ISE 1.2 Administration -> Web Portal Management -> Settings -> Multi-Portal Configurations -> DefaultGuestPortal -> Operations.
On another note
When I login - I get my acceptable usage policy.
Accept
Then get a Device registration Portal where I can add the MAC address.
Now I have two quistions.
When I add my test mac address the url redirects to myservername:8443/guestportal/AfterDevReg.action - unable to connect <- that's the one issue.
The other is - Can't I by pass the MAC? ie once the user is signed on to get access.
Curretly I have the following settings enabled.
Enable Mobile Portal
Allow guest users to change password
Guest users should be allowed to do device registration <- if I disable that after signon the page just flash back to the guest portal.

ISE 1.2 Guest portal user cannot change their passwords

I have a WLC 5508(version 7.6) and a server installed the ISE (version 1.2.1.198)，Now we configured the CWA，Use guest portal as an employee and guest login url，We can use the manually create internal user and password successfully logged in, and we set up allow guest users to change password in Multi-Portal, but the user can not change the password in the guest portal ,I suspect the change password option on the Guest Portal actually works? Can anyone tell me how to change their own username password in the guest portal ?

Requiring Guests to Change Password
You can allow or require guest users to change their password after their initial account credentials are created by the sponsor. If guest users change their passwords, sponsors cannot provide guests with their login credentials if they are lost. The sponsor must create a new guest account.
You can either allow guests to change their passwords, or you can require that they do it at expiration and at first login. To require internal users using a guest portal to change their password upon their next login, choose Administration > Identity Management > Identities > Users . Select the specific internal user from the Network Access Users list and enable the change password check box.
Before You Begin
Create a Guest portal or modify the DefaultGuestPortal. This setting is specific to each Guest portal.
Step 1 Choose Administration > Web Portal Management > Settings > Guest > Multi-Portal Configuration.
Step 2 Check the Guest portal to update and click Edit .
Step 3 Click the Operations tab.
Step 4 Check either or both options:
Allow guest users to change password
Require guest users to change password at expiration and first login
Step 5 Click Save .

ISE 1.3 Sponsored Guest Portal Login Failure

Hello Team,
Ive created a guest account in the sponsor portal for a test guest user, however the state remains in "created" state.
Now when the user tries to log on via the sponsored guest portal the error back is "invalid username or password".
In ISE logs it says :
Overview
Event
5418 Guest Authentication Failed
Username
bnawaz01
Endpoint Id
Endpoint Profile
Authorization Result
Actions
Troubleshoot Authentication
View Diagnostic Messages
Audit Network Device Configuration
View Network Device Configuration
View Server Configuration Changes
-->Authentication Details
Source Timestamp
2014-12-24 08:49:05.551
Received Timestamp
2014-12-24 08:49:05.553
Policy Server
DC1-ISE-DMZ01
Event
5418 Guest Authentication Failed
Failure Reason
Account is not yet active.
Resolution
Root cause
Username
bnawaz01
User Type
GuestUser
Endpoint Id
Endpoint Profile
IP Address
Authentication Identity Store
Guest Users
Identity Group
GuestType_Contractor (default)
Audit Session Id
Authentication Method
PAP_ASCII
Authentication Protocol
PAP_ASCII
Service Type
Network Device
Device Type
Location
NAS IP Address
NAS Port Id
NAS Port Type
Authorization Profile
Posture Status
Security Group
Response Time
Any ideas why this might be, if im doing something wrong and how to fix?
Thank you
Bilal

I have had the same issue, the fault is caused by the time zone in the sponsor groups being set by default to UTC, so if you are in London the accounts wont become available until UTC time. The best practice is to add a local time zone and remove UTC at initial configuration
To resolve this create a new local time zone in Guest Access>Settings>Guest Locations and SSIDs then under Guest Access>Configure>Sponsor Groups amend the time zone properties in each sponsor group
One other problem is if you do not remove this at initial configuration you don't seem to be able to get rid of UTC, not really an issue unless you forget when creating new sponsor groups

Cisco ISE Guest Portal - DNS Issue - External Zone

Hello,
I have a customer that has the following sceanrio :
In a wireless deployment and a Cisco ISE 1.1.3 deployment with CWA, when the wireless guest receives the redictect URL from ISE (URL to access the ISE Guest Portal), this URL is based on the ISE DNS name, not on its IP address; so, the PC can't resolve this via DNS name since there is no DNS in the External zone (for guets) or by using the ISP DNS servers addresses provided by the DHCP server, and, so, it can't access the Guest Portal at all ;
I know that in trying to manually code the IP address - this does not work (ie in the CWA Authorization profile, the equivalent URL redirect via the CISCO av-pair as follows :
cisco-av-pair=url-redirect=https://10.10.10.10:8443/guestportal/gateway?sessionId=sessionIdValue&action=cwa, )
since the sessionIdValue variable is not replaced by its real value when sent to the wireless client)
My question is : Has this issue been addressed in version Cisco ISE 1.2 - has anyone tried it if has been addressed? If not in Cisco 1.2 - does anyone know iof this feature will become available?
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Robert C.

Robert,
Manual assignment has been made available in ISE 1.2 release.
M.

ISE Wired guest portal redirect even after authentication

Hi
I have configured both Wired and Wireless guest authentication via guest portal. Wireless is working fine, however the when trying with Wired, the redireciton page is keep getting even after user authenticated.
I'm not seen the redirection authorization policy in my logs however I can see only the user authentication logs (successful). Attached is my configuration and logging output.
Here is what I see on the interface
ABQT-3FLR-ACC-01#sh authentication sessions interface gigabitEthernet 4/0/19
            Interface: GigabitEthernet4/0/19
          MAC Address: a0b3.ccca.2ab1
           IP Address: 10.1.3.16
            User-Name: A0-B3-CC-CA-2A-B1
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               Domain: DATA
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          Vlan Policy: N/A
     URL Redirect ACL: ACL-WEBAUTH-REDIRECT
         URL Redirect: https://xxxx-TW-ISE-2.xxx.xxx.qa:8443/guestportal/gateway?sessionId=AC14011F000001571E52779F&action=cwa
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: AC14011F000001571E52779F
      Acct Session ID: 0x00000309
               Handle: 0xE6000158
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success
Here is the ACL
Extended IP access list ACL-WEBAUTH-REDIRECT
    10 deny udp any any eq domain (1344 matches)
    20 deny ip any host 172.20.5.12 (8122 matches)
    30 deny ip any host 172.20.5.14
    40 permit tcp any any eq www (3124 matches)
    50 permit tcp any any eq 443 (202927 matches)
    60 permit tcp any any eq 8080 (114 matches)
    70 permit ip any any (8056 matches)

Hi Mohannad,
Thanks for your response.
Actually the as per the configuration it should work, I'm still trying to find out what is what has gone wrong with this configuration. Infact I have tested with 3560 switch with the same config and it worked. only difference here is we used 2960S switch.
We need to find out why the next Auth policy is not hitting once user is authenticated.
Here is the port configuration and the authen status of the port.
ABQT-3FLR-ACC-01#sh running-config interface gig4/0/19
Building configuration...
Current configuration : 427 bytes
interface GigabitEthernet4/0/19
switchport access vlan 103
switchport mode access
switchport voice vlan 135
authentication event fail action next-method
authentication host-mode multi-auth
authentication order dot1x mab
authentication priority dot1x mab webauth
authentication port-control auto
authentication violation restrict
mab
dot1x pae authenticator
dot1x timeout tx-period 10
spanning-tree portfast
end
ABQT-3FLR-ACC-01#
Mar 31 12:32:14.127: %AAA-3-BADSERVERTYPEERROR: Cannot process accounting server type tacacs+ (UNKNOWN)
ABQT-3FLR-ACC-01#
ABQT-3FLR-ACC-01#sh atuh
ABQT-3FLR-ACC-01#sh atu
ABQT-3FLR-ACC-01#sh authe
ABQT-3FLR-ACC-01#sh authentication se
ABQT-3FLR-ACC-01#sh authentication sessions in
ABQT-3FLR-ACC-01#sh authentication sessions interface gi
ABQT-3FLR-ACC-01#sh authentication sessions interface gigabitEthernet 4/0/19
            Interface: GigabitEthernet4/0/19
          MAC Address: 0015.c5b4.fd4a
           IP Address: 10.1.3.23
            User-Name: 00-15-C5-B4-FD-4A
               Status: Authz Success
               Domain: DATA
       Oper host mode: multi-auth
     Oper control dir: both
        Authorized By: Authentication Server
          Vlan Policy: N/A
     URL Redirect ACL: ACL-WEBAUTH-REDIRECT
         URL Redirect: https://ABQ-TW-ISE-2.abq.gov.qa:8443/guestportal/gateway?sessionId=AC14011F0000018A32B4D906&action=cwa
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: AC14011F0000018A32B4D906
      Acct Session ID: 0x00000394
               Handle: 0x3E00018B
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success

Cisco ISE 1.2 Guest Portal customization with vWLC redirect

Hello Support Community,
we have a problem regarding customized web authentication on ISE 1.2 with Package ISE12CustomPortalPackage-v4.zip. We have a Virtual Wireless Controller where we do a redirect to ISE. When we use default guest portal on https://x.x.x.x:8443/guestportal/Login.action authentication and authorization works fine. When we do redirect to Cisco templates on https://x.x.x.x:8443/guestportal/portals/example/Login.html customized login page is displayed and after correct authentication guest successful page is displayed but we can't go to any webserver although ISE shows authentication and authorization as successful. When we try to reach a webserver after successful authentication we get redirected to customized login site. Virtual Wireless Controller shows client aus "Webauth Required" after successful authentication. Central Web Authentication isn't possible because we have a different AAA Server for 802.1X and only use wired guest access on a particular VLAN from WLC. Are there any known issues regarding customization template or is there something wrong regarding our redirect?
I hope somebody can help us.
Best Regards
Benjamin

Hello Neno,
1. I attached screenshots below.
2. There is nothing related to this client.
3. I attached Debug below.
We are currently using MAB on our switches as a fallback to our 802.1X on our wired access. Order and Priority currently is 802.1X/MAB/Auth-Fail-VLAN. CWA is based on a failed MAC-Authentication which leads to an Authorization Profile to permit access with Webauth.
If you configure Wired guest access on WLC there isn't a possibility to configure MAC-Authentication.
CWA on our switches isn't possible because we are currently using failed MAC-Authentication to direct clients to our Auth-Fail-VLAN which has restricted access secured by SVI-ACL which allows us HTTP Access to printers (manual Cert Deployment) and automated Cert enrollment to our computers.
Best Regards
Benjamin

Guest Portal Loop

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