Guest Wifi daily disconnect between 12:00 - 13:00

Hi,
Daily between 12:00 - 13:00 all users unable to connect to Guest Wifi. It seems like a policy/setting on WLC, but I don't know where to find these settings.
Please advise.
Thanks,

Thanks both Leo & Scott.
Its only happening for Guest users, other are fine.
During that time, Iam getting logs on WLC "%SIM-DHCP_SERVER_NO_REPLY:sim_interface.c 1039 Failed to get DHCP response on interface 'guest-wifi" Marking interface dirty.
%DOT1X-3-MAX-EAP_RETRANS Max rap retransmission exceed for client client_macaddress.
Are these log messages suggest that where I can look to remove these timing issues for guest users?
Thanks

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Guest WiFi Time Profile

I have created a guest user and selected a Time Profile that is supposed to allow the user to remain logged in for 3 weeks (by selecting the default time profile in Sponsor portal, Three_Weeks). According to ISE guidelines, this user should not be disconnected from first login until 3 weeks!
In testing this setup with a user having an Android phone, the user stayed connected the whole day. However when the user came in the next day, this morning and connected to the guest WiFi SSID, he was prompted to login. In ISE the Authentication logs show that the user is still logged in since yesterday.
The expectation was that the guest user will not be required (i.e. prompted) to login again the next day. How can this be achieved with Android and other smartphones (iPhone, Windows)?
Systems Infor: ISE ver 1.1.1; WLC 5508 software ver 7.2.111.3
Many thanks.
Sankung

Hi Sankung
Time profiles allow a sponsor to assign different levels of access time to a guest account. For example,
you can assign a time profile that allows a guest access during a workweek day but not during a weekend
day.
After time profiles are created, you must change the sponsor user group to allow sponsors in that group
to be able to provision accounts to the appropriate time profiles that are created. You can choose the
sponsor user groups that are allowed to assign certain time profiles to guests.
By default, a sponsor user group has the ability to assign guests to the default time profile.
Administrators can choose which additional time profiles the sponsor can be assigned, and they can also
remove the default time profile from the user group.
Each sponsor user group must have the ability to assign guests to at least one time profile.
If a sponsor user group has only one time profile selected, sponsors will be able to select that time profile
alone. If sponsors can choose more than one time profile, they can view a drop-down menu from which
they can choose the time profile to be assigned to the account during the account creation.
Step 1 From the Cisco ISE Administration interface, select Administration > Guest Management > Settings.
Step 2 In the Settings panel, select Guest > Time Profiles.
Step 3 Click one of the following:
   • Add—to create a new time profile
   • Edit—to edit an existing time profile
   • Duplicate—to duplicate an existing time profile
Step 4 Enter the name and description of the new time profile.
Step 5 Select a Time Zone for Restrictions. Time Restrictions are a set of time periods during which a guest
           account associated with that time profile would not be granted access to the network or guest portal.
Step 6 From the Account Type drop- down menu, choose one of the predefined options:
   • StartEnd—allows sponsors to define start and end times for account durations
   • FromFirstLogin—allows sponsors to define the duration of time that guests can have access after login
   • FromCreation—allows sponsors to define the duration of time that guest can have access after account creation
Step 7 Set the Duration for which the account will be active. The account expires after the duration set here
           has expired. This option is available only if you select the Account Type as FromFirstLogin or FromCreation.
Step 8 Set the Restrictions for the guest access.
           These restrictions are composed of a day of the week and a start and end clock time. The Time Zone
            value specified in the time profile affects the clock times set in any of the Time Restrictions within the
             time profile. For example, a Time Restriction that specifies Monday 12:00 am to 8:00 am and Monday
             6:00 pm to 11:59 pm would only grant system access between 8:00 am and 6:00 pm on Mondays within
            the time zone of the time profile. Any other day of the week would have no time restriction in this example and
            system access would be granted at any time.
Step 9 Click Submit.
Time profiles do not define the start and end times. This is done during the account creation. The time profile can have restrictions that fall outside the start and end time specified in a Guest account while creation. Only those restrictions that cover the start end time of the account will be applied to the account.
Best Regards:
Muhammad Munir

"No internet access" on Guest Wifi

We upgraded our router the other day, we made a backup as well as a txt copy of the config file for copying in various commands to the new router .
We have a Secure wifi for employees and a Guest wifi for visitors. We have a server doing the DHCP(10.27.131.8) for both the secure (10.27.131.0 network) and for the Guest (10.26.131.0 network). The Secure wifi is working as it should be - the Guest however is not. Visitors can connect and get a valid IP address from the 10.26.131.0 network but have no internet access. Everything else has stayed the same - no changes to the AP's.
Again we copied the config from the old to the new with a few minor changes but nothing that should effect the Guest wifi.
I did an ipconfig after connecting to the Guest Wifi and I can get a correct IP address 10.26.131.214, Default GW: 10.26.131.1.
I enclosed the config from my router is anybody could shed some light,
Thanks in advance.
Building configuration...
aaa new-model
aaa authentication login default line local
aaa authentication login vtymethod group tacacs+ line
aaa authentication login conmethod line
aaa authentication login httpmethod group tacacs+ local
aaa authentication enable default enable group tacacs+
aaa authentication ppp default none
aaa authorization config-commands
aaa authorization exec default local group tacacs+ none
aaa authorization commands 1 default group tacacs+ if-authenticated
aaa authorization commands 15 default group tacacs+ none
aaa accounting exec default start-stop group tacacs+
aaa accounting commands 1 default start-stop group tacacs+
aaa accounting commands 15 default start-stop group tacacs+
aaa accounting network default start-stop group tacacs+
aaa accounting system default start-stop group tacacs+
aaa session-id common
resource policy
ip subnet-zero
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 10.26.131.1 10.26.131.100
ip dhcp pool guest
   network 10.26.131.0 255.255.255.0
   dns-server 208.67.222.222 208.67.220.220
   default-router 10.26.131.1
   domain-name guest.X.xxx
interface Tunnel3
ip address 172.17.3.2 255.255.255.0
ip mtu 1400
ip tcp adjust-mss 1360
tunnel source 12.xx.xx.xx
tunnel destination 19x.xx.xx.xx
interface Tunnel55
ip address 192.168.66.10 255.255.255.0
ip accounting output-packets
ip accounting access-violations
ip mtu 1400
ip tcp adjust-mss 1360
tunnel source 12.xx.xx.xx
tunnel destination 12.xx.xx.xx
interface FastEthernet0/0
ip address 12.xx.xx.xx 255.255.255.248
ip nat outside
ip route-cache flow
duplex auto
speed auto
service-policy output physical
interface FastEthernet0/1
description CONNECTION TO SW3
no ip address
duplex auto
speed auto
service-policy output physical
interface FastEthernet0/1.1
description LAN
encapsulation dot1Q 1 native
ip address 10.27.131.254 255.255.255.0
ip flow ingress
ip flow egress
ip nat inside
no snmp trap link-status
interface FastEthernet0/1.20
description GUEST NETWORK
encapsulation dot1Q 20
ip address 10.26.131.1 255.255.255.0
ip access-group 101 in
ip helper-address 10.27.131.8
no snmp trap link-status
interface FastEthernet0/1.200
description Phone VLAN
encapsulation dot1Q 200
ip address 10.5.2.254 255.255.255.0
no snmp trap link-status
interface Serial0/0/0
no ip address
shutdown
interface Serial0/2/0
no ip address
shutdown
interface Serial0/3/0
no ip address
shutdown
ip classless
ip route 0.0.0.0 0.0.0.0 12.xx.xx.xx
ip route 10.5.5.0 255.255.255.0 10.5.2.1
ip route 10.10.0.0 255.255.255.0 172.17.3.5
ip route 10.10.200.0 255.255.255.0 172.17.3.5
ip route 10.25.131.0 255.255.255.0 192.168.66.20
ip route 10.27.129.0 255.255.255.0 172.17.3.5
ip route 10.27.130.0 255.255.255.0 172.17.3.5
ip route 140.xx.xx.xx 255.255.0.0 172.17.3.5
ip route 192.168.2.0 255.255.254.0 172.17.3.5
ip route 192.168.99.0 255.255.255.0 172.17.3.5
ip http server
ip http authentication local
ip http secure-server
ip nat inside source list 2 interface FastEthernet0/0 overload
access-list 2 permit 10.27.131.0 0.0.0.255
access-list 2 permit 10.25.131.0 0.0.0.255
access-list 2 permit 192.168.66.0 0.0.0.255
access-list 2 permit 10.14.0.0 0.0.0.255
access-list 2 permit 10.5.5.0 0.0.0.255
access-list 2 permit 10.5.2.0 0.0.0.255
access-list 5 deny   10.27.131.123
access-list 5 permit 192.168.2.0 0.0.0.255
access-list 5 permit 10.27.131.0 0.0.0.255
access-list 5 permit any
access-list 101 permit tcp any host 10.27.131.8 eq 67
access-list 101 permit udp any host 10.27.131.8 eq bootps
access-list 101 permit ip 10.26.131.0 0.0.0.255 host 10.14.0.6
access-list 101 deny   ip 10.26.131.0 0.0.0.255 10.0.0.0 0.255.255.255
access-list 101 deny   ip 10.26.131.0 0.0.0.255 172.16.0.0 0.15.255.255
access-list 101 deny   ip 10.26.131.0 0.0.0.255 192.168.0.0 0.0.255.255
access-list 101 deny   icmp 10.26.131.0 0.0.0.255 172.16.0.0 0.15.255.255
access-list 101 deny   icmp 10.26.131.0 0.0.0.255 10.0.0.0 0.255.255.255
access-list 101 deny   icmp 10.26.131.0 0.0.0.255 192.168.0.0 0.0.255.255
access-list 101 permit ip 10.26.131.0 0.0.0.255 any
access-list 102 permit icmp 10.25.131.0 0.0.0.255 any
access-list 102 permit ip 192.168.66.0 0.0.0.255 any
access-list 102 permit ip 10.25.131.0 0.0.0.255 any
access-list 102 permit ip 10.27.131.0 0.0.0.255 any

Hi,
I also apologize for my late answer.
I appears your ACL 101 that filters traffic entering the Fa0/1.20 is not correctly written to allow DHCP requests to be processed by the router. The attempt has been made - but it is not correct. In particular, check out the second entry in the ACL 101:
access-list 101 permit udp any host 10.27.131.8 eq bootps
It allows all DHCP messages that are already targeted to 10.27.131.8, the DHCP server. However, such targeted DHCP messages may be used by clients only after they know who the DHCP server is in the first place. Until then, the requests are targeted to 255.255.255.255 and sourced from 0.0.0.0. Such packets are not allowed by any entry in the ACL 101 and are therefore dropped even before the DHCP Relay Agent can process them. That would explain why your clients actually cannot obtain IP address via DHCP in VLAN 20.
We need to add the following entry immediately before or after the existing second entry in the ACL 101:
access-list 101 permit udp any host 255.255.255.255 eq bootps
You may accomplish this by the following sequence of commands directly pasted into the global configuration:
ip access-list resequence 101 10 10
ip access-list extended 101
15 permit udp any host 255.255.255.255 eq bootps
end
The first line will cause the individual entries of the ACL 101 to be internally numbered, starting with the sequence number 10 and incrementing by 10 for each subsequent entry. The second line enters the ACL 101, treating it as a named ACL, allowing us to use the extended editing features. Finally, the third line starting with the sequence number 15 will cause the entry to be added between the existing first (seq no 10) and second (seq no 20) entry. It must be entered including the sequence number, otherwise the line will be added at the end of the ACL.
Would you mind trying out this modification? The former corrections with the NAT I have described earlier must be applied as well.
Best regards,
Peter

WiFi keeps disconnecting in Mountain Lion 10.8.2 on Macbook Pro

I have an early i7 2011 Macbook Pro. Since upgrading to Mountain Lion 10.8.2 my WiFi keeps disconnecting. There isn't a certain time it disconnects - sometimes it works fine for a few hours, sometimes for just 10 minutes. When the connection is lost, it shows that its connected in the taskbar at the top, however when going into network preferences it shows the WiFi as turned off. In order to turn it back on I need to restart the Mac.
I have tried the following:
reset SMC
delete network preferences
create new network connection
add DNS servers
Add manual MTU
Require password to turn on/off WiFi / change network (still disconnects!)
Change order of preferred networks
I phoned Apple Care who told me to delete the network preferences, this worked for about 5 mins and then the problem returned!
I cannot change the router settings as I connect to my employers network. All other employees using Window machines are working fine and my iPhone connects perfectly fine also.
Somebody please help me! I feel my only option now would to do a clean install - not ideal! Apple, please HELP.
Merry Christmas everyone.

Hi - I have the same problem with my MacBook Pro mid 2010 which drops the wifi connection randomly (not necessarily when I move it or the lid - see other posts on this) and then often ends up freezing when I try to investigate.
I installed Mavericks to see if that would resolve the issue but it doesn't.
Somebody in one of these posts suggested it might be a faulty connection between airport card and mother board... which I suppose could be caused by a jolt to the machine (mine travels as hand luggage on planes every now and then).
I am running OS X 10.9 on a 13 inch Mid 2010 MBP with a 2.4 GHz Intel Core 2 Duo and 4 GB 1067MHz DDR3 memory.
If anyone comes up with an answer to this PLEASE post it here so that we can all resolve our wifi dropping/freezing issues!
Thanks

Guest WiFi not working correctly

I just bought a new EA6300 router expecially for it's guest wifi functionality but i have problems with this feature.
weather i log in via my laptop/ macbook/ android or iphone i can connect to the guest wifi network but the guest wifi portal is not displayed and i cannot login as guest.
After a reset of the router the guest wifi works for a little while but fails within couple of hours.
Is this a firmware bug or does someone knows a workaround.
Hope Linksys can help me with this standard build in feature!!!
Thanks in advance.

blue_butterfly wrote:
Hey there, bramschats! Intermittent guest network connection may be caused by wireless interference. Try changing the wireless channel of your router to either 1, 6, 9, or 11. You may also want to change your security settings to WPA2 Personal. That should take care of the intermittent connection. If all else fails, update the router's firmware.
There is no "I"in the word Team.
(moxx)
hi blue_butterfly: I would kindly suggest a better way to do what you suggest. It would be best to troubleshoot the problem by looking first to see if there actually is congestion. there are apps available for free to see what channels are being used. By randomly moving to another channel you may cause others to then be interfered with causing them to move and the problem just continues to move around. Also, the only wifi channels that don't overlap (at least here in the USA) are channels 1, 6, and 11. All the other channels cause at the very least a small amount of signal degragation to the adjacent channel. So try to find the app for whatever device you can use, android or iPhone and see what is actually out there, select the channel with the lowest signals on it and see if that helps. The channels in between 1, 6 and 11 can certainly be tried but just be aware that they are the least advisable ones to use.
@ bramschats: if you are able to use the guest login at some times but then it doesn't work after a while try refreshing your browser before you re-boot the router. If that still doesn't work and the only way to fix it is to reboot the router complain to belkin about it. There seems to be a lot of bugs in their software lately and the only way we will get their attention is to complain, return deivces etc.

HT202639 Wifi keeps disconnecting

Started few days ago, my iPhone 4s keeps disconnecting from wifi. It's on iOS 8.1.2 . Everytime I open an application that uses network, wifi gets disconnected. Such as App Store, Skype, Clash of Clans and all other app that uses network. After the disconnection, either it will reconnect to my wifi or it won't connect until the next reboot. Sometimes, when I switch off the wifi toggle, my phone freezes and needs to force reboot in order for my phone to unfreeze. I think the reason that this happened is because my phone fell and hit the floor alot of times and might have damaged the phone inside or there is a software problem. Any solutions or real reason to this?

I have the same issue. What I've noticed is that when I connect to the network, it pops up one of those wifi authentication windows like I'm connecting from a hotel or something. But this is connecting to "http://www.apple.com" and the only thing the window says is "SUCCESS". I can't do anything. When I hit cancel it disconnects from that network since it thinks I haven't authenticated.
Where I work you can set up wifi accounts for guests, so I did that for myself and that worked because that popped up a real authentication page, but again all signs point back to a TEST page that apple has, so they seem to have left some beta code in here or something.
Haven't tried on my home LAN yet...hope it works!

HT202663 wifi gets disconnected

internet through wifi gets disconnected thus interupting the net connection.

Hello jejaab,
Thank you for using Apple Support Communities.
For more information, take a look at:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628?viewlocale=en_US
Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.
Check your range to the Wi-Fi router and reduce the effect of interference.If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.
Have a nice day,
Mario

How to set up guest wifi network on 1200 series APs with disclaimer web portal?

I've been thinking about this one for awhile. I want to set up a guest wifi network without any security (AES / TKIP) that allows guests to connect. Ideally, their web browser would be redirected to a web portal containing legal disclaimers, and they would need to accept the terms and conditions to use the guest wifi. I would also like to have them be required to visit the web portal again every 8 hours after that to accept the terms and conditions again.
I have a Cisco 1240AG access point already. What else do I need to make this work?

I don't believe you can do this just with an AP running in autonomous mode you would need to have a WLC to configure the splash page.
Have a look here:
http://www.cisco.com/c/en/us/td/docs/wireless/controller/7-0/configuration/guide/c70/c70users.html#wp1049273
Alternatively you can use software running on a PC/Server. Something like http://www.antamedia.com/hotspot/
Hope that helps!
Matty

OS 10.8.2 on an imac. Whenever I wake from sleep, the wifi has disconnected and I have to use the Netowrk Diagnostics in the Network settings to log back in to my router. Every time. is there any kind of fix for this?

I am running OS 10.8.2 and everytime I wake my computer from sleep, the wifi is disconnected and I have to use the Network Diagnostics assistant to reconnect to my router. Is there any way to get it to not disconnect everytime? I have resorted to just leaving Network Diagnostics open and just rejoining the network every single time I wake the computer. Any help here?

I am running OS 10.8.2 and everytime I wake my computer from sleep, the wifi is disconnected and I have to use the Network Diagnostics assistant to reconnect to my router. Is there any way to get it to not disconnect everytime? I have resorted to just leaving Network Diagnostics open and just rejoining the network every single time I wake the computer. Any help here?

I was downloading podcast video in my itouch using wifi, but suddenly my wifi got disconnected and now there is a link in my podcast list which on opening uses wifi to play that video. I want to delete that link. Right to left swapping is not working.

I was downloading podcast video in my itouch using wifi, but suddenly my wifi got disconnected and now there is a link in my podcast list which on opening uses wifi to play that video. I want to delete that link. Right to left swapping is not working.

I bet this is too late but...
Are you trying to print through the airport express wirelessly or the built in wireless of the lexmark? If you want to use the airport express, there is no need to mess with the wireless printing on the lexmark at all. The airport express will be easy to set up, all the wireless setups through the printers are a pain.

How-do-i-configure-guest-wifi-access-using-2504-wlc-fortigate-utm-l3-device

Dear All
I have a 2504 Wireless Controller with multiple radios attached. I currently have a "private" WLAN configured (taking ip from windows server based DHCP of Range 192.1681.0/24 ) and working, but I need to add a Guest/Public WLAN which should take the IP from Other DHCP Configured on Fortigate UTM of range 172.16.0.0/24.
We have one SG300 switch in the office and the rest are basic switches.
Our firewall/router is a Fortigate UTM 240D
Find the attached network diagram for the issue.
Is there a SIMPLE way to enabling guest access that doesn't require VLANS (or are VLANS easier than I'm making them)?
Thanks.
- See more at: https://supportforums.cisco.com/discussion/12473186/how-do-i-configure-guest-wifi-access-using-2504-wlc-fortigate-utm-l3-device#sthash.aj1XcWI0.dpuf

Complete these steps in order to configure the devices for this network setup:
http://www.cisco.com/c/en/us/support/docs/wireless-mobility/wireless-vlan/70937-guest-internal-wlan.html
Configure Dynamic Interfaces on the WLC for the Guest and Internal Users
Create WLANs for the Guest and Internal Users
Configure the Layer 2 Switch Port that Connects to the WLC as Trunk Port

My ipod touch 4g wifi randomly disconnects, any solution? my firmware is 4.3.1.

Hi,
I have an ipod 4th gen. It has firmware 4.3.1. I have a very annoying problem that my wifi gets disconnected randomly with no particular reason. The signal strength is excellent in my laptop. Also, when I see safari not responding, and then when I open settingh->wifi, after a few moment the ssid automatically appears and it shows connected, but as soon as I am away from this page and go to safari, it again disconnects. It is quite annoying, I searched the web forums and only saw people with problems with no solution. Will apple do something about their product.

Even through you think it connects, I doubt that it has. Tap Settings > WiFi > and then tap the blue ">" next to the network name with the check mark. What you will see next is all of your connection information.
If you are truly connected, your device will have an IP address, a full subnet mask, a router IP address and a couple of DNS addresses. However, I think you will either have nothing or a device IP address that starts with 169.x. What you are seeing is caused by your router, not your touch.
Things that may cause this are old routers, old router firmware, WEP encryption, a router that hasn't been rebooted in a while, and so on. You might want to check your router first - is there a firmware upgrade available, have I actually ever shut the thing off, am I using WEP (change to WPA2 which is far more secure), etc. Then try this:
Reboot your router by unplugging it from the power source
Reset the touch network settings - tap Settings > General > Reset > Reset Network Settings
When the touch restarts, tap Settings > WiFi > Other and re-enter your network name, security, and network password.

Wifi frequent disconnecting after updating to 6.1.3

Few days back I updated my Iphone 4s to 6.1.3. From that day my wifi was disconnecting frequently, This problem started when I am using skype or face time.(video calling).
If anyone find the solution for this problem please help me.

Hi deepthisrinivas,
Thanks for visiting Apple Support Communities.
See this article for some helpful tips for troubleshooting your Wi-Fi connections:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Best,
Jeremy

I have a disconnect between my external hard drive and lightroom 5.6. The recommended steps do not connect 11000 photos on the hard drive. How can I connect? I am concerned I have lost my edits in lightroom.

I have a disconnect between my external hard drive and lightroom 5.6. The recommended steps do not connect 11000 photos on the hard drive. How can I connect? I am concerned I have lost my edits in lightroom.

after some sorting out your article, I clicked on a question mark with the message find the missing folder. This brought me to a page where I could choose a folder by year and click on it. The question marks disappeared and the photos were available. In some cases I had to click on the year folder for each subfolder by date.
The find missing folders message did not bring me to the finder window in which I could click on folders in the hard drive itself. I appreciate your help big time!!

Wifi randomly disconnects from my macbook pro running 10.9.2.

Wifi randomly disconnects from my macbook pro running 10.9.2. Rebooting is necessary to regain the wifi connection. The wifi power indicator indicates a full connection, but the card sees no wifi networks. I have renamed the location, deleted and reinstalled the wifi interface, moved the wifi inerface to the top, and reset the DNS. This problem is continual and occurs with all wifi spots. Please help.

It seems that the wifi on the computer shuts off and will not turn on until the computer has been rebooted. Can someone poease help?

Guest Wifi daily disconnect between 12:00 - 13:00

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