Guide and DVR buttons don't work

More than half the time, when I choose Guide or DVR, I get nothing at all for about 30 seconds, and then I get an ad. Then I have to exit and try again to get what I wanted. I am SICK of this. Verizon makes it so hard to get help that I gave up. Does anyone know a fix?
Solved!
Go to Solution.

Hi Threecoldnoses,
The way to get rid of the full screen ads that disrupt the pathway to the Guide and DVR is:
Menu > Settings > Television > Interactive TV > Disable > OK
Menu > Settings > Television > Recommendations > Turn Off > OK > Exit
I think that the second one is the one that actually does it, but I don't miss the on-screen interactive stuff that pops up on channels like CNN and History either.
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