Guide Delta Download.doc/Guide to Customer Enhancements.doc

Hi All Experts.
I want to adjust Enhancement for downloading middle ware object which is relative with BP add fields.
Where can I Get These documents ?
1) Guide Delta Download.doc
2) Guide to Customer Enhancements.doc

Hello,
I think the Delta Download Guide is available in the <a href="http://help.sap.com/bp_crmv250/CRM_DE/index.htm">SAP Best Practices for Customer Relationship Management</a>.
Regards
Gregor

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