Guide to create orders in DBM

Question

Hello All,
I am looking for a step by step guide to create orders in Dealer Business Management.
I am currently dealing with the integration of DBM orders into Multi Resource Scheduling (MRS).
All the documents that I could find on the net explain about DBM, the classes it uses and classes on MRS side that deal with DBM integration. However, I wanted to create a order in DBM and use it in MRS.
Can somebody help me out here?
Regards,
Mithun

Answer 1

HI Mithun,
Some steps which can help u process DBM order with MRSS
-> Create a new vehicle (only if u need to create the vehicle )
-> Assign Customer to the vehicle.
-> Go to Order and create a service order (Alternative approach is to use /DBM/ORDER transaction to create a service order)
-> Check Workshop capacity:
     1.     On the Service Workshop Create u2013 Tab Appointment Scheduling go to section u201CAppointment Job Details/Job Overviewu201D
     2.     Check the Catalog ID, which is preset or enter one. Choose labour value.     
     3.     Press Enter and check the capacity of the department .
     4.     Open "Workshop Overview" and check the available capacity
     5.     Choose a day with capacity and mark this day via u201Cdouble click"
-> Arrange for a Replacement car (If the dealer does this replacement business)
     1.     Proceed to "Resourse Overview"  to find a replacement vehicle for that day
     2.     Mark the vehicle of choice via double click. The system in response will mark the vehicle in yellow
-> Service advisor would look for the resources (technicians) to work on the vehicle. Select the resourse and a time slot.
-> Once the service advisor and technician time is selected, press the "Scheduling" button, which forwards the date to MRS and confirms the order.
-> Checking in MRS
     1. Go to transaction /n/MRSS/PLBOORG (MRS Planning board)
     2. Click on the "Structure Search" in the left pane to open up "Workshop"
     3. Double click on the department
I hope this helps.
Best regards,
harsha