Guide won't load

any ideas why the guide says "please wait..." and "program information not available" today? anyone else having the same problem?

Would confirm by taking a "working" STB to the DVR's former outlet that the guide comes up on that STB.  This will eliminate the wiring and point clearly to the DVR itself (problem follows the box, not the outlet) which should help when you call tech support (make sure you tell them the problem follows the box, not the location, so that you get them to focus on the the box itself as the source of the issue).

Similar Messages

  • Can't read or write some files, internet is failing, youtube won't load, software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar, etc. Malware?

    Specs:
    iMac 10.8.5
    3,4 GHz Intel Core i7
    32 GB 1600 MHz DDR3
    Can't read or write some files, internet is failing, youtube won't load, security software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar and are randomly corrupted, when I entered something in the Youtube searchbar (when it was still working) it send me to a site with sexadds.
    I tried restart my iMac and when I was logged back in, my dock preferences were reset.
    Also tried to download some security software to check my Mac for malware, but when I did, I tried several, I got a notification that said something like 'dumpfiles (don't know if this is the right translation...) damaged'.
    I'm taking screenshots from all the weird notifications I get and even three quarters off the screenshots I took in the last three hours are already unreadable.
    It started this morning when I tried opening a Premiere Pro file on which I worked the night before.
    When I tried opening it, it said the file was damaged and could not be openend.
    I tried opening it with AE or importing the file in a new project but nothing helped.
    When I tried looking for autosaves, this is the really weird part, there were none.
    Even though there are autosaves from my other projects, this one was completely gone.
    It looked like the day before never happened on my computer.
    Also when I openend Premiere all the recent projects had been wiped.
    So at first I thought it was a Premiere Pro failure.
    But than, later on the day, I tried loading some RAW files from my compact flash card.
    This is where I would get an error (error -36) which said some data cannot be read or written.
    I tried importing the files with a view different technics, from dragging to importing via Lightroom and I succeeded with Image Browser.
    But when I tried moving the files to an other folder the same error occurred.
    While dealing with this issue I wanted to put on some soothing music on youtube.
    This is when the next weird thing occurred: youtube wasn't completely loading in Chrome. I refreshed a view times, checked the internet connection and still no difference.
    When I tried in Safari it did work but when I clicked enter on the searchbar in Youtube, a page with sexadds appeared (I didn't install AdBlock in Safari...).
    I read about this 'phishing' where you are redirected to a site were a possible malware installment can take place...
    I don't know if it's connected to any of the problems I've been having but I just never experienced this on a mac, I have been a Mac user for 10 years now.
    On top of it all, internet started working worse and worse and now it's not even working at all. I had to fill in the password over and over, normally it remembers.
    Just like my system preferences, all the preferences I had with Chrome where also reset.
    Also somewhere in between I got this notification: Mac OS X must restore library to run programs. Type your password to allow.
    To me this is all very weird and suspicious. I have clearly no idea what's going on. Could this be another sort of trojan horse or malware?
    Some background info which could be helpful for solving this mystery:
    two months ago the one year old Fusion Drive in my iMac just broke out of nowhere.
    I got it replaced by a qualified apple repair store.
    When I got my computer back, all the files where gone.
    I got on the internet without AdBlock installed yet.
    A game or whatever it was, can't clearly remember, got installed by accident.
    I deleted it immediately.
    Only two weeks later, I couldn't log in to my account. It didn't recognize my password and username. 
    So I brought my mac back to the store.
    Here the repair guy said it was a minor thing and he just needed to reconnect my account. He also mentioned he found a downloaded game name Sparta and it probably had something to do with the error.
    I asked him; could it be a virus? He replied no way.
    I don't know why I couldn't be a virus, just because it's a mac doesn't mean it cannot be done.
    So today I tried installing anti virus software (such as avast- was in a weird language looked like slovenian, clamxav - was in slovenian) but I couldn't install them.
    PLEASE help me! I don't know what to do anymore, I work fulltime and I need my computer, I have no time to bring it in for repair, are there other perhaps easier ways?
    Could this be the work of a virus or a malware? Or is it a disk permissions issue?

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • E3000 Won't load any site.

    I forgot my E3000 router password so I restarted to factory settings.
    I tried to set up using the software that I downloaded for the site and It didn't work, It gave me some errors that I was able to fix later running the software from a windows XP sp3 pc (Lucky I had one of those). Anyhow, even though the software "was able to set the router" I still couldn't connect to the internet, I tried to solve this problem browsing the forums and it kept saying I I was connected to the router but the router wasn't connected to internet. 
    So after all, browsing and stuff I tried to restart to factory setting a couple of times reboot it and reboot my pc, currently I found out This Link (Since i don't need a login for my ISP) I realized one of the problems was my Local IP address was 192.168.1.1 so I changed to 192.168.2.1 and surprisely it showed me connected to the internet after that.
    But still, I can't load any site using the router, It's like I still wasn't connected to the internet, I check "Status" and I get a IP address and everything, I have tried Release and then Renew to get a new one and it still won't load any site, I'm tired of looking around, really mad about this problem. 
    Any solutions?
    PS: If you got no idea you get me a very detailed guide of how to set up my router (I think I did all right though) but I got no problem resetting it again and start over as long as it fixes this problem.

    Hi deimerx, first of all, how was the reset done? Did you do it by pressing the reset button down for 30 seconds while the device was on? Let me share the steps to the the proper reset :
    1. Press and hold the reset button for 30 seconds while the device is on.
    2. Release the button and unplug or power off the device.
    Once done, reinstall the settings.
    For Cable connection, check this link, http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=500669ae82c14eeab88dc77a69b96af3_4865.xml&pid=80&r...
    For DSL connection, please refer to this link,  http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=9017a6f6bece444dbb4a0746eb87682a_2210.xml&pid=80&r...
    Hope that helps.

  • My mail won't load via iCloud on my desktop.  It comes up with the message "Missing resources".  How do I correct this?

    My mail won't load via iCloudonmy desktop.  It comes up with the message "Missing resources".  My network is working properly and I've checked Apple's reporting system to see if any systems are down (they are not). I am asked to submit the report to Apple (which I have)...but how do I correct this error sothat I can access my mail via iCloud on my desktop iMac?

    Here is the error message information:  DOES THIS HELP ANYONE FIGURE OUT WHAT IS HAPPENING?  All other iCloud Services work.
    IS FATAL
    true
    APPLICATION NAME
    mail
    TITLE
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    MESSAGE
    There was a problem loading the application due to a possible network error or missing resources. Please try again.
    LOG
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: MAIL in main()
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: Creating local CK.User object
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: Creating local CK.AccountPreferences object
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: -->  Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875,  headers: Content-Type=text/plain,  body: (omitted)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
      wmsid: null
      params: {"locale":"en-us","timeZone":"US/Eastern"}
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: SC.Object:sc1473:dispatch('load content')
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: SC.Object:sc2647:dispatch('noContent')
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG:     -> entering "6.2.2 No Content"
    Tue, 17 Mar 2015 15:35:30 GMT:  WARN:  REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
      Status:0
      Request:/wm/preference
      Wmsid:null
      Redirect Count:1
      Timeout Redirect Count:1
      ResponseText:
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: -->  Request 2:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875,  headers: Content-Type=text/plain,  body: (omitted)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
      wmsid: null
      params: {"locale":"en-us","timeZone":"US/Eastern"}
    Tue, 17 Mar 2015 15:35:30 GMT:  ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
    responseText: ,
    this._redirectCount: 1
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: <--  Response 2:  0  (84ms),  headers:   body: (empty)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1426606530328/1,httpStatus: 0,round trip time: 85ms, wmsid: null
    Tue, 17 Mar 2015 15:35:30 GMT:  ERROR: retrieveResponseError:
      ServerPreferencesDataSource.retrieveResponse
      error:-1/0
      guid:serverPrefsGuid
    Tue, 17 Mar 2015 15:35:30 GMT:  ERROR: Bootstrap error: Preferences.RefreshError
    TYPE
    server
    APP STATECHART
    SC.Statechart:sc1031
      initialized: true
      name: cloudos-statechart
      current-states: [
        active.application.displayingCurrentApp
      state-transition:
        active: false
        suspended: false
      handling-event: false
    BUILD NUMBER
    15B.169e9f7
    TIME
    Tue Mar 17 2015 11:35:32 GMT-0400 (EDT)        (1426606532298)
    HOST
    www.icloud.com
    USER AGENT
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
    DSID
    1018646875
    ENVIRONMENT
    PROD
    RECENT LOG MESSAGES
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: MAIL in main()
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: Creating local CK.User object
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: Creating local CK.AccountPreferences object
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: -->  Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875,  headers: Content-Type=text/plain,  body: (omitted)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
      wmsid: null
      params: {"locale":"en-us","timeZone":"US/Eastern"}
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: SC.Object:sc1473:dispatch('load content')
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: SC.Object:sc2647:dispatch('noContent')
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG:     -> entering "6.2.2 No Content"
    Tue, 17 Mar 2015 15:35:30 GMT:  WARN:  REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
      Status:0
      Request:/wm/preference
      Wmsid:null
      Redirect Count:1
      Timeout Redirect Count:1
      ResponseText:
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: -->  Request 2:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875,  headers: Content-Type=text/plain,  body: (omitted)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
      wmsid: null
      params: {"locale":"en-us","timeZone":"US/Eastern"}
    Tue, 17 Mar 2015 15:35:30 GMT:  ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
    responseText: ,
    this._redirectCount: 1
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: <--  Response 2:  0  (84ms),  headers:   body: (empty)
    Tue, 17 Mar 2015 15:35:30 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1426606530328/1,httpStatus: 0,round trip time: 85ms, wmsid: null
    Tue, 17 Mar 2015 15:35:30 GMT:  ERROR: retrieveResponseError:
      ServerPreferencesDataSource.retrieveResponse
      error:-1/0
      guid:serverPrefsGuid
    Tue, 17 Mar 2015 15:35:30 GMT:  ERROR: Bootstrap error: Preferences.RefreshError

  • HT1222 I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (messages, Facebook, ext..) it glitches and won't load. Any advice?

    I need some help.... I Have the iPhone 4S and downloaded the new software (6.0) and everything seems great so far except when I try to open a link in safari from a different app (ie..messages, Facebook, ect..) it glitches and won't load. The blue loading bar will just jump back and forth and the page will not load properly if at all....

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
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    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • Content Guide won't display...

    Hi
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    Thanks for the reply.
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    I have recently purchased a new Mac and loaded the most recent version of AIR but now when I try to run it I keep getting the following message
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    I had AIR 3 on my MacBook Pro before I updated it to Lion. I use AIR 3 to run McMillan Study guides Master your CDCs. when I updated my mac to lion and tried to run the application the application couldn't find AIR 3 on my mac. So I uninstalled it and tried to install it again. when I tried to install it the installer program doesn't open. please help me this program is crucial for my upgrade training. 
    From: lisachao <[email protected]>
    To: A1C PD <[email protected]>
    Sent: Monday, October 24, 2011 12:35 PM
    Subject: Problems with current version of AIR. Won't load and also can't uninstall
    Re: Problems with current version of AIR. Won't load and also can't uninstall created by lisachao in Installation Issues - View the full discussion
    Is this the error you are getting when you are installing AIR 3.0?  Or is this the error you are getting after you've already installed AIR 3.0 and attempting to run AIR applications?  If it's the latter, which applications are you trying to run?  Can you please send us your logs so that we can investigate further?  Thanks!
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/3987820#3987820
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/3987820#3987820. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Installation Issues by email or at Adobe Forums
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • TS1702 Renewed my subscription with the Sun app, was charged £0.69 but app won't load seem that I am not the only one having issue with this app. How can I claim my money back?

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    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
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    http://www.adwaremedic.com/kb/hackedrouter.php
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  • Help! Won't load past white screen!!

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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Safari won't load after 10.3.9 re-install

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    Welcome to Apple Discussions
    Strange the computer hung during the upgrade. Never a good sign. While the computer was upgrading, were you using it for any other task? Was their a power interruption?
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    Post back with results.

  • My macbook pro says I am connected to the internet but won't load pages

    my macbook pro says I am connected to the internet with a strong signal but it won't load any pages.  The internet works fine on my iPhone and other computers so it must be an issue with my macbook.  Any suggestions??

    Change your router channel number.  Most times this works & is all you have to do. 
    See KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
    ============================
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