Guided Access Rotates Screen 90 Degrees when Setting Options, Making Selected Disabled Areas Inaccurate
When I press the home button three times to bring up the Guided Access settings, the screen rotates 90 degress and crops some of the page, so selecting the disabled areas on the screen/page is inaccurate once I start Guideed Access. How do I fix this?
Thanks,
Jace
Hi. No, I haven't been able to resolve the issue. I called Apple's technical support and they had me restore the iPad to factory default settings, which did not fix the issue. Next, they suggested that I take the iPad into an Apple Store and exchange it for a new one, which I did. This also did not fix the issue. The people at the Genuis Bar at the Apple Store determined that there is a bug with the current version of the iPad software, since every iPad we tried in the store behaved the same way. They said they would report the bug to Apple's technical support and hopefully it would be addressed in a future release of iOS for the iPad.
Please help Apple!!
Thank you,
Jace
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