Gulliver - Help Window Still Blank
Gulliver,
I am still having the Blank Help Window problem. I fix it by deleting the preference files and Help works fine for a few days and then the Help window goes blank again. The trouble is usually connected to OS X help but occasionally affects other apps as well. I decided today to follow your advice and try reinstalling the Help Viewer file from Install CD #1 by using Pacifist in hopes that it will fix the problem for once and all.
So I used Pacifist to open the OS X Install disk and then I searched for the file "Help Viewer" using Find. When Find was done there were 16 Help Viewer files in the sidebar window. All but 1 of them had .app tacked on. The one without .app was simply listed as Help Viewer.
Do I select and reinstall all of these files or just some of them?
Thanks!
Mac mini 1.25 Ghz Mac OS X (10.4.2)
Hi Winston,
usually deleting these files corrects the problem. Since it reoccures you might have a different problem not directly connected with Help Viewer but corrupting it's prefereences and/or cache. Therefore I doubt that reinstalling Help Viewer will correct the problem once and for all. However, you can try: Download the 10.4.5 Combo update, Open Pacifist, open the 10.4.5 Combo installer package, navigate to System/Library/Core Services and reinstall the Help Viewer you find there.
Try to create a new user account and log-in as this user. Now check if the problem occurs there as well. Also do some system maintenance as described here: Mac OS X 10.3/10.4: System maintenance
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