Guy @ apple store said that antispyware sftwre causes probs w/ restore

on pc's and to stop running antispyware software temporarily while you re-try the update/restore program. he said that people using pc's have been having this problem & they've found that the spyware scanning software is interfering.
however, except norton antivirus, i don't think i have any anti-spyware or virus software running continually- i tend to do period scans w/ ad-aware.(i tried to run the ipod updater w/ norton turned off but it still froze up as always).
i DO have ewido security suite, hijack this and ccleaner but i think you have to run all of those to get them to work, they do not appear to be continually running...but maybe they are and I don't know how to temporarily stop them?
any advice?

Review this:
COMPUTER PREPARATION for REPAIRING, INSTALLING or UNINSTALLING
Prior to Repairing, Installing or Uninstalling ANY software package, close ALL running programs. In addition, you should temporarily disable any TSR (Terminate & Stay Resident) programs like firewalls, virus scanners, spy sweepers and the like. You will need to disable them both before uninstalling ANY software and/or before installing ANY software. Most of these TSR programs have System Tray Icons (usually located in the lower-right corner of your XP screen), that allow for an ‘exit’ or ‘quit’ or ‘shutdown’. Usually a single right-click on the icon will bring up a selection menu.
These TSR programs can impede installation of some software or create conflicts later on during operation (or lack of operation) Some anecdotal reports suggest that iTunes is affected. Based on the amount of success by folks here who have tried the Clean Install, this seems to be a good solution for a variety of iTunes operational ‘glitches’
Please note that your TSR programs will all restart upon reboot. You will not be left unprotected. This also means that you need to remember to disable them when reinstalling iTunes after rebooting.
You should only install or uninstall one software program at a time – then reboot the computer. Remember to again close all running applications and TSR programs before installing (or uninstalling) the next program.
And see 'Clean Uninstall of iTunes': http://discussions.apple.com/click.jspa?searchID=-1&messageID=607650

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<Email Edited By Host>

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http://support.apple.com/kb/PH3867
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Guy @ apple store said that antispyware sftwre causes probs w/ restore

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