GW 2012 POA crash when changing data

Hey,
I recently migrated my Groupwise installation to a Windows 2008 R2 server and upgraded from version 8 to 2012.
As of much, the installation runs smoothly, but whenever I launch ConsoleOne on the server, and updates groupwise information, POA will crash, kicking off all users.
I have set the service to restart after one minute, as a workaround.
However, this really is a pain. As when I add/remove users from distribution lists, changing a users GW password, or just update anything on GW objects, this will cause a Poa Crash.
I have tried to search for similiar solutions, but none have shown up.
The server got eDirectory and the GW datastore are placed on a NTFS volume. ConsoleOne is launched locally on the server.
Any clues would be great.

On 9/17/2012 5:16 AM, ZeleD wrote:
>
> GWPOA still crashes.
>
> Just changed a user password, and GWPoa died.
>
> Event viewer:
>
> Code:
> --------------------
> Faulting application name: gwpoa.exe, version: 12.0.0.8586, time stamp: 0x4f153311
> Faulting module name: gwenv1.dll, version: 12.0.0.8586, time stamp: 0x4f15311c
> Exception code: 0xc0000005
> Fault offset: 0x00556ebd
> Faulting process id: 0x20b8
> Faulting application start time: 0x01cd94b6a22d479a
> Faulting application path: C:\Program Files (x86)\Novell\GroupWise Server\Agents\gwpoa.exe
> Faulting module path: C:\Program Files (x86)\Novell\GroupWise Server\Agents\gwenv1.dll
> Report Id: 4ab39905-00bf-11e2-81b7-00155d00080a
>
> --------------------
>
>
> It also appears that soap is buggy, as others have reported here,
> disabling SOAP will remove random crashes, but did not have any effect
> on my issue.
>
>
at this point, I'd recommend your submit the dump via SR to Novell.

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    Version:1.0 StartHTML:0000000167 EndHTML:0000046049 StartFragment:0000000451 EndFragment:0000046033        
    <?xml version="1.0" encoding="UTF-8"?>
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    </crash>
    Console Log Message:
    Version:1.0 StartHTML:0000000167 EndHTML:0000002013 StartFragment:0000000451 EndFragment:0000001997        
    Process:         Adobe Photoshop CS3 [306]
    Path:            /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/Adobe Photoshop CS3
    Identifier:      com.adobe.Photoshop
    Version:         10.0 (10.0x20070321 [20070321.m.1480 2007/03/21:16:39:00 cutoff; m branch]) (10.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [105]
    Interval Since Last Report: 27167 sec
    Crashes Since Last Report:           2
    Per-App Interval Since Last Report: 22482 sec
    Per-App Crashes Since Last Report:   2
    Date/Time:       2012-06-13 12:38:57.741 +0100
    OS Version:      Mac OS X 10.5.8 (9L31a)
    Report Version:  6
    Anonymous UUID: 934B74CE-A232-4279-83E3-64E67008480C
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread:  0

    I can confirm that this is a user preference problem, as there is no problem on a newly created user account. However, deleting the 'obvious' preference files from ~/Library/Preferences (Adobe and Photoshop prefs and plists) has had no effect.
    I have moved ALL preference files from ~/Library/Preferences, restarted and relaunched Photoshop. This has resolved the original Photoshop issue. I now have to reapply all of the other user preferences for all other applications/devices. (Resolving the original issue has probably created more work, but at least we can use Photoshop!)
    It would be nice to hear if anyone has any idea which preference file may of caused the issue.
    Thanks.

  • DPM 2012 service crashes when creating a protection group

    DPM Server Setup:
    Windows Server 2012 Datacenter
    DPM 2012 SP1 RU3 (Version 4.1.3417.0)
    SQL Server Setup:
    Windows Server 2012 Datacenter
    SQL Server 2012 Standard (11.0.3128.0)
    DPM database is on a named instance on a custom port
    Windows firewall is completely open between DPM and SQL servers
    Whenever I create a protection group, when it gets to the stage of actually creating the group the DPM service crashes and the group isn't created. This happens whether creating from the console or the shell. The error is:
    Connection to the DPM service has been lost.
    Review the application event log for information about a possible service shutdown. Verify that the following services are not disabled:
                DPM
                DPM Replication Agent
                SQLAgent$SCDPM
                MSSQL$SCDPM
                Virtual Disk Service
                Volume Shadow Copy
    ID: 917
    The Windows error log has the following:
    Log Name:      Application
    Source:        MSDPM
    Date:          17/10/2013 18:37:46
    Event ID:      945
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      backup.domain.local
    Description:
    The description for Event ID 945 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Unable to connect to the DPM database because of a general database failure.  Make sure that SQL Server is running and that it is configured correctly.
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>68</Seq><TimeCreated>17/10/2013 17:37:46</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>SqlException</ExceptionType><ExceptionMessage>The
    specified '@owner_login_name' is invalid (valid values are returned by sp_helplogins [excluding Windows NT groups]).</ExceptionMessage><ExceptionDetails>System.Data.SqlClient.SqlException: The specified '@owner_login_name' is invalid (valid values
    are returned by sp_helplogins [excluding Windows NT groups]).
       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
       at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.AddJob(String jobName, String jobOwner, String CategoryName)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.RegisterSchedule(Schedule schedule)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.PerformDBOperation()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.Execute(SqlContext sqlContext)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SchedulerImpl.Register(SqlContext sqlContext, String scheduleXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.CreateScheduleDefinition(String jobDefinitionId, RecurrenceType[] scheduleRecurrances)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleJobDefinition(JobTranslator jobTranslator)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleReplicationJob(JobTranslator jobTranslator, BackupTypeType backupType, Boolean scheduleOnlyForApplications)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleDeltaReplicationJob()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.UpdateJobDefinitions()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.TranslateGroup(IMCatalogType IMCatalogXmlPassed, String intentCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CIntentServices.ConfigureProtectedGroup(UInt16* bstrIMCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.ConfigureProtectedGroup(CCoreServices* , UInt16* bstrIMCatalogXml, tagSAFEARRAY** exceptionResult)</ExceptionDetails></FatalServiceError>
    the message resource is present but the message is not found in the string/message table
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">945</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-17T17:37:46.000000000Z" />
        <EventRecordID>10250</EventRecordID>
        <Channel>Application</Channel>
        <Computer>backup.domain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Unable to connect to the DPM database because of a general database failure.  Make sure that SQL Server is running and that it is configured correctly.
    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;68&lt;/Seq&gt;&lt;TimeCreated&gt;17/10/2013 17:37:46&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;SqlException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;The
    specified '@owner_login_name' is invalid (valid values are returned by sp_helplogins [excluding Windows NT groups]).&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.Data.SqlClient.SqlException: The specified '@owner_login_name' is invalid
    (valid values are returned by sp_helplogins [excluding Windows NT groups]).
       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
       at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.AddJob(String jobName, String jobOwner, String CategoryName)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SqlAgentHelper.RegisterSchedule(Schedule schedule)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.PerformDBOperation()
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.RegisterScheduleHelper.Execute(SqlContext sqlContext)
       at Microsoft.Internal.EnterpriseStorage.Dls.Scheduler.SchedulerImpl.Register(SqlContext sqlContext, String scheduleXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.CreateScheduleDefinition(String jobDefinitionId, RecurrenceType[] scheduleRecurrances)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleJobDefinition(JobTranslator jobTranslator)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleReplicationJob(JobTranslator jobTranslator, BackupTypeType backupType, Boolean scheduleOnlyForApplications)
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ScheduleTranslator.ScheduleDeltaReplicationJob()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.UpdateJobDefinitions()
       at Microsoft.Internal.EnterpriseStorage.Dls.Intent.ProtectedGroupTranslator.TranslateGroup(IMCatalogType IMCatalogXmlPassed, String intentCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CIntentServices.ConfigureProtectedGroup(UInt16* bstrIMCatalogXml)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.ConfigureProtectedGroup(CCoreServices* , UInt16* bstrIMCatalogXml, tagSAFEARRAY** exceptionResult)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        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      </EventData>
    </Event>
    Things I have tried:
    Changing username format as detailed here:
    http://blogs.technet.com/b/dpm/archive/2012/01/30/fix-the-dpm-console-crashes-and-logs-event-id-945-when-making-any-changes.aspx
    Reinstalling DPM 2012 SP1

    We eventually got this resolved through Microsoft support.
    The issue for us was entering the AD domain as the FQDN on install. Apparently DPM doesn't work if it is authenticating with FQDN\username.
    The fix is to change the following registry setting:
    HKLM\Software\Microsoft\Microsoft Data Protection Manager\Setup\SchedulerJobOwnerName
    To domain\username rather than domain.local\user (or [email protected], which also doesn't work). Alternatively, when you install DPM just put the netbios AD domain name rather than the FQDN.

  • DPM 2012: MMC crashes when working with 2 particular protection groups

    I have a problem with 2 particular protection groups that will not allow me to perform a backup to tape on them.  When I try to, the MMC crashes with the following error logged in the application event log:
    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event: 
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>9/2/2012 3:46:36 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ArgumentOutOfRangeException</ExceptionType><ExceptionMessage>Index
    was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index</ExceptionMessage><ExceptionDetails>System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index
       at System.ThrowHelper.ThrowArgumentOutOfRangeException()
       at System.Collections.Generic.List`1.get_Item(Int32 index)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.CreateRecoveryPointDialog.InitializeForTapeRecoveryPoint()
       at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
       at System.Windows.Forms.ComboBox.WndProc(Message&amp; m)
       at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message&amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</ExceptionDetails></FatalServiceError>
    the message resource is present but the message is not found in the string/message table
    As this appears to be a problem with just these protection groups (I am able to take tape backups of others without a problem) I decided I would try to remove the group, retain the data and re-create it.  When I right click on the group and attempt
    to stop protection of the group or modify the protection group, the MMC crashes with the same error above.
    One protection group is backing up and Exchange 2010 Archive Database, the other, Lync 2010 SQL Databases (and covers 2 different servers).
    Does anybody have any suggestions on how I can get these protection groups behaving as they should and working again?
    DPM is 2012 RTM running on a Windows Server 2008 R2 SP1 Enterprise physical server.  The servers being protected are running Windows Server 2008 R2 SP1 Standard, the Exchange one is virtual (running on Hyper-V), Lync, one physical, one virtual (also running
    on Hyper-V).

    Hi 
    First of all verify that below services are running and also check which user account is uses for running the DPM and SQL services.
    DPM 
    DPM Replication Agent 
    SQLAgent$MS$DPM2007$ 
    MSSQL$MS$DPM2007$ 
    Virtual Disk Service 
    Volume Shadow Copy
    Thanks and Regards Deepak

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