GW 7.0.4 Windows7 64bit Scrolling crash

Hi,
We have several users running GroupWise 7.0.4 on different Windows7 64bit laptops. If they try to reply to a long e-mail and scroll down to the bottom and then up, GroupWise crashes. If they use the mouse wheel then GroupWise is fine. It only happens when the use the scrollbar. They have different models of Dell laptops. Some are XPS and some are Latitudes. Other users have the same model of Latitude running Windows XP sp3. The XP machines work without issue. Everyone in the office runs Office 2010 and Grouplink's ContactWise. Unfortunatly, the people running Windows7 64 are officers of the company. Getting much time at any of their machines is hard. Right now they use the mouse wheel but they grumble that Outlook won't have this problem.
Thanks,
John

On 6/15/2012 7:46 AM, jkenney57 wrote:
>
> Hi,
> We have several users running GroupWise 7.0.4 on different Windows7
> 64bit laptops. If they try to reply to a long e-mail and scroll down to
> the bottom and then up, GroupWise crashes. If they use the mouse wheel
> then GroupWise is fine. It only happens when the use the scrollbar.
> They have different models of Dell laptops. Some are XPS and some are
> Latitudes. Other users have the same model of Latitude running Windows
> XP sp3. The XP machines work without issue. Everyone in the office runs
> Office 2010 and Grouplink's ContactWise. Unfortunatly, the people
> running Windows7 64 are officers of the company. Getting much time at
> any of their machines is hard. Right now they use the mouse wheel but
> they grumble that Outlook won't have this problem.
> Thanks,
> John
>
>
Interesting.I have dell laptop, gw 7.04 client, windows 7x64 and do not
experience this issue. Studio 17 model.
Could this be
some setting in the touchpad? I remember modifying mine quite a bit,
turning off most of the special features.
Does it occur with PGUP/PageDown/Arrow Scrolling?

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