GW Monitor and new DST patch for webaccess, now shows Unknown

It seems that after we installed the DST patch for webaccess the now our
GroupWise Monitor shows the Webaccess agent as an unknown status? Anyone
else have this issue? Is there maybe something else I can look at to fix
this?
Thanks

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You did not mention what type of Unix/Linux you are using or what version of TimesTen. I will assume it is a mainstream Unix (Solaris, HP/UX or similar) or Linux (RedHat, SuSE etc.) and a recent (6.0 or 7.0) version of TimesTen. I will also assume that you want to put everything back 'as is' after the rebuild (i.e. you are not upgrading TimesTen versions or changing anything else about the configuration). IF YOU ARE PLANNING TO UPGRADE TIMESTEN AS PART OF THE REBUILD THEN THE STEPS LISTED BELOW WILL NOT WORK 'AS IS' AND WILL NEED MODIFICATION.
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2. The port numbers used by each installed TimesTen instance. You can find these out from the ttVersion and ttStatus commands in each instance. Make a note of these as you will need them afterwards for re-installation.
3. TimesTen configuration files for each installed TimesTen instance. You may have multiple TimesTen instances of the same or different versions installed. You can find out by looking at
the file /etc/TimesTen/instance_info which contains details of every TimesTen installation (instance) on the machine. The instance configuration files are found in <install_dir>/info and are called; ttendaemon.options, sys.odbc.ini, sys.ttconnect.ini, snmp.ini and ttpasswd. You should make safe copies of all these files for each instance.
4. Any user configuration files that e.g. configure TimesTen environment variables and any user ODBC configuration files such as .odbc.ini in user's home directory.
5. Any datastores (databases) that you need to preserve across the rebuild. For each of these, take a backup of the datastore using the TimesTen ttBackup command and preserve the output files/directories. You need to do this separately for each datastore in each TimesTen instance.
After you have secured the above then you should be okay to do the rebuild. After the rebuild you should:
a) Re-apply all system level config changes (kernel parameters, users, groups etc.) preserved from (see step 1 above).
b) Re-install all required TimesTen instances into the same installation directories, and using the same port numbers, as they had previous to the rebuild (see step 2 above). The installations should be performed as the same user as the original installatuions (the ttVersion output from step 2 above would tell you that). Prior to performing the installation you would need a sysadmin to create the /etc/TimesTen directory and assign suitable permissiosn to it (see TimesTen installation Guide for more details).
c) Re-instate the saved TimesTen configuration files for each instance (see step 3 above).
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I will send you the document on monitoring TimesTen via your e-mail address.
Chris

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