Gwen Stefani Pre-Order single automatic download not working

Gwen Stefani Pre-Order offers to download a single track now and then the rest later when the album is released.
Ordered the pre-order but the track didnt download.
Now on my THIRD reply to try and get apple support to understand what is happening, so far I have a one track credit and told to download the song...only problem...its a pre-order you cannot download the song.
Why do apple employ people in iTunes support that dont know how iTunes works?
Why am I on my THIRD reply to explain the same problem?
Why am I wasting my time?
Exaspirated at having to fight apple these days, maybe i'll go back to microsoft, it all seems to be much of a muchness at times!
As you can tell this latest problem is only the tip of the iceberg in recent months and its beginning to wear me down.

Support appear to have gone into a huddle and promised me a reply once they sort it out.
Guess we arent the only ones to complain.
Maybe as this is the international version someone lazily copied the US version of the page and didnt notice that bit of text with the promise and therefore it was never setup in the UK store or elsewhere?
Just a hunch

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