GWIA missing incoming emails from a customer

Our external spam filter indicated that an email from [email protected] had been released to 12:55 today. Our 2 user that it was sent to never got the email.
I checked the GWIA log for today to see if [email protected] was in there but found nothing.
Is there something in GW 7 that would block an email from entering GWIA?
Where else should I look to find a record of the email?
Thanks
Andy

Are you using any 3rd party integrated software? If so, then the email
address "[email protected]" won't show up in the log until it gets past
the 3rd party integrated application. Instead, you'd have to look for the
incoming IP address of the connection as that is logged prior to the 3rd
party integration. But since it sounds like all your email comes from 1
location, that probably won't help you. I guess you could put forth the
effort to see if you have any incoming connections that don't have a
matching "mail from" entry in the logs.
Also, some external spam services could change the from address . . .
>>> On 2/25/10 at 3:09 AM, Massimo Rosen<[email protected]> wrote:
> Hi,
>
> AndyRoth wrote:
>>
>> Our external spam filter indicated that an email from
>> [email protected] had been released to 12:55 today. Our 2 user that
>> it was sent to never got the email.
>> I checked the GWIA log for today to see if [email protected] was
>> in there but found nothing.
>
> Then it never got there.
>
>> Is there something in GW 7 that would block an email from entering
>> GWIA?
>
> No. Well, yes, but it would still be in the logs. Look at your spam
> filter as the culprit, not GWIA. If there's no log entry in the GWIA,
> then it never got there.
>
> CU,

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