GWIA sending issues!

Question

Hi,
Not sure if anyone will be able to assist with the information I supply!
We have 2 x GWIA's in 2 different physical locations in London each servicing 1 x domain and 3 x PO's each. For some weird reason one the of the GWIA's suddenly stopped sending outbound external mailo, inbound external mail seems to be working ok.
The GWIA's run on Netware 6.5 SP6 and we run Groupwise 7.0.4 - nothing has changed on our network, our internet links are fine, no firewall changes etc. Our outbound/inbound external mail routes via Postini but their tech support can see both GWIA's communicating with their servers.
I have checked the SEND folder on the problem GWIA and there are a few messages in there of 0KB but not a massive backlog of e-mails.
I don't see anything screaming out "problem" in the log file.
Temporarily I have routed e-mails for the three PO's that cannot send, out via the other GWIA to enable them to send out external e-mail.
Any advice welcome.
Thank you
Mike

Answer 1

Glad that all is working
Maybe see you soon
T
On Tue, 10 Jan 2012 11:21:11 GMT, "Mike Goodson"
<[email protected]> wrote:
>Hi Tim,
>
>Thanks for your message. I carried on looking into the problem and "resolved" it although I assume the thing I did actually resolved the issue rather than it resolving itself!
>
>I noticed hundreds of IMAP requests hitting the GWIA - then realized we had a DNS entry assigned to the external IP on the DMZ, so I disabled IMAP on the GWIA. Pretty much as soon as I did this I was able to send external outbound e-mail - coincidence? I assumed that all the IMAP requests from devices may have caused the problem?
>
>Anyway, I did follow your recommendations below just out of interest but found that MTP on GWIA was set to port 0 so obviously we don't use that.
>
>Kind regards
>Mike
>
>"Tim Heywood (NKP)" <[email protected]> wrote in message news:[email protected]...
>> Morning Mike,
>>
>> Something has to have changed - not nessisarily of your doing.
>>
>>
>> First are you using MTP? If you look at the domain that hosts the
>> broken GWIA look at the mslocal\mshold directory you will find a
>> directory that corespons to the GWIA (in each of the folders there you
>> will see a file name "mtaname" find the one that coresponds to the
>> GWIA and then see how big it is - if very large. Simple resolutoin of
>> that would be to stop and then start both the Domain and the GWIA. To
>> check the MTP usage, look in ConsoleOne, GWIA, GroupWise tab, Network
>> Address - does the top box (message transfer protocol) have a number
>> in there? 0 would be unot used, 7102 would indicate that it is and
>> the port uses is indeed 7102.
>>
>> Have a look and if that isn't it we can move down the queue
>>
>> T (up north)
>>
>>
>> On Sat, 07 Jan 2012 14:17:45 GMT, "Mike Goodson"
>> <[email protected]> wrote:
>>
>>>Hi,
>>>
>>>Not sure if anyone will be able to assist with the information I supply!
>>>
>>>We have 2 x GWIA's in 2 different physical locations in London each servicing 1 x domain and 3 x PO's each. For some weird reason one the of the GWIA's suddenly stopped sending outbound external mailo, inbound external mail seems to be working ok.
>>>
>>>The GWIA's run on Netware 6.5 SP6 and we run Groupwise 7.0.4 - nothing has changed on our network, our internet links are fine, no firewall changes etc. Our outbound/inbound external mail routes via Postini but their tech support can see both GWIA's communicating with their servers.
>>>
>>>I have checked the SEND folder on the problem GWIA and there are a few messages in there of 0KB but not a massive backlog of e-mails.
>>>
>>>I don't see anything screaming out "problem" in the log file.
>>>
>>>Temporarily I have routed e-mails for the three PO's that cannot send, out via the other GWIA to enable them to send out external e-mail.
>>>
>>>Any advice welcome.
>>>
>>>Thank you
>>>Mike