GWMonitor lists GWIA as state Unknown

We've been having issues with GroupWise ever since we upgraded to Linux. Today's issue is the GWIA web interface. Whenever I try to connect to our gwia web interface directly on port 9850 it redirects me to GWMonitor.
And under GWMon it lists all of the GroupWise components as running normally except the GWIA.
The GWIA state is unknown. I've tried changing the port, restarting groupwise, restarting the server, changing the HTTP username and password in C1,
Normal 0 d 1 h 6 m crofton MTA 0 d 1 h 10 m 0 0 Linux 8.0.2 (12/11/2010)
Unknown 0 d 1 h 11 m GWIA.crofton GWIA 0 d 0 h 0 m N/A N/A ?
Normal 0 d 1 h 6 m po.crofton POA 0 d 1 h 10 m N/A N/A Linux 8.0.2 (12/11/2010)
Normal 0 d 1 h 6 m webacc.crofton WEBACC 0 d 1 h 10 m N/A N/A Linux 8.0.2 (12/11/2010)
Name GWIA.crofton
Type GWIA
Address SERVER-IP:9850
Poll Type XML
State Unknown
It was set to SNMP but I brought down GWMon and then Restarted the GWIA and then brought GWMon back up and it set to XML. But the same error either way.
I also made sure that the port 9850 was not in use by something else while both were down.
Tyler

Well, when we switched to Linux, our GroupWise issues pretty much went away. Exact opposite of what you site. I guess YMMV.
This would not be on the other side of a Firewall by chance? Check that. You should also be able to telnet to the port if it is running and you have connectivity.
--El
Originally Posted by croftonhouse
Of course right after posting this thread it switched to not listening. :-/

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    There were absolutely no errors in WUAhandler.log on existing machines - all looked normal, which baffled me. Machines with newly installed SCCM client only had machine and user policy update, so could not check for Software Updates.
    However, I through web searches, I found a solution on another discussion here:
    https://social.technet.microsoft.com/Forums/en-US/1cefa9e0-a7f9-48d1-83b9-34d2293bab64/sccm-2012-r2-problem-with-device-deployment-user-deployments-ok?forum=configmanagerapps
    Basically the issue was described as a "corrupt PADBID in the database". A SQL query code detects if the issue is present, and another SQL code fixes the issue.
    What lead me to this fix was searching for this error in "CCMEXEC.LOG" online: "System task 'PolicyEvaluator_Unlock' returned error code 0x8000ffff".

  • Compliance State Unknown for entire collection of servers

    I'm trying to run a software compliance report for a collection of about 100 servers. The software update group I'm checking them against is for Server 2008, 2008 R2, and 2012 and 2012 R2 operating system (about 80 updates).
    All the servers report as "Compliance state unknown" even though I issued update scan cycle against them and waited a day.
    I checked WUAHandler.log on one of the servers and it's reporting:
    Group policy settings were overwritten by a higher authority (Domain Controller) to: Server http://WSUS-01 and Policy ENABLED
    WUAHandler 6/18/2014 7:13:53 PM
    4968 (0x1368)
    Failed to Add Update Source for WUAgent of type (2) and id ({D6192AA5-3B5E-4481-BB38-01368E4902A5}). Error = 0x87d00692.
    WUAHandler 6/18/2014 7:13:53 PM
    4968 (0x1368)
    Is it because these servers are configured for WSUS that SCCM 2012 R2's Compliance Reports cannot evaluate these systems to check against a software update group in SCCM? 

    Yes, but not your MP, your WSUS server where you SUP is.
    Here are a couple of blog posts I did a while ago (they're for 2007 but are completely applicable to 2012):
    http://blog.configmgrftw.com/software-update-management-and-group-policy-for-configmgr-what-else/
    http://blog.configmgrftw.com/software-updates-management-and-group-policy-for-configmgr-cont/
    Jason | http://blog.configmgrftw.com

  • Enforcement State Unknown but updates visible on clients?

    Hi all. A strange issue has just appeared in one of our environments with software update deployments. It would appear the report "Enforcement States for a Deployment" is stuck showing clients as "Enforcement State Unknown".
    The clients can see updates no problem at all, so functionally I have no issue. Updates are available and install correctly, but my issue is my deployments are now completely blind in that I have no status updates at all - 4+ days now and the status
    hasn't changed. I can't see any issue on the client side - StateMessage.log indicates it can successfully forward messages.
    Weirdly, this issue only seems to be affecting Software Update Deployments as software distribution reports are updating their statuses as expected.
    I've checked inboxes for blacklogs and can't see anything too out-of-the-ordinary, and I've also tried the "force state refresh" VBS that's doing the rounds on these boards. I've even tried reinstalling the client and recreating the deployments, but all
    these actions have me believe the issue is with my SCCM server only.
    Can anyone help me?
    EDIT - The plot thickens somewhat. The report "Evaluation states for a deployment" has just changed to "Evaluation Succeeded", but  "Enforcement States for a Deployment" remains at "Enforcement State Unknown". HELP!

    I think, you need to take a pause and analyse the log files to verify that everything is gng well.
    The below blog posts would help you in doing that,
    http://blogs.technet.com/b/configurationmgr/archive/2010/11/04/information-on-the-configmgr-2007-client-side-process-for-software-updates.aspx
    http://blogs.technet.com/b/sudheesn/archive/2010/11/10/troubleshooting-sccm-part-iii-software-updates.aspx
    Anoop C Nair -
    @anoopmannur
    MY BLOG:
     http://anoopmannur.wordpress.com
    User Group:
     ConfigMgr Professionals
    This posting is provided AS-IS with no warranties/guarantees and confers no rights.

  • Enforcement State Unknown issue in SCCM 2012 Patch management report.

    Software updates are installed on machine. All updates shown in updates history, but machine not reporting back as Complaint. It showing in Enforcement State Unknown. Please help to resolve the issue.

    Hi,
    Have you tried to "Run Summarization" while right click the software update group?
    If it still shows unknown, please check StateMessage.log on a client that updates show unknown to see whether the state messages have been forwarded successfully.
    Best Regards,
    Joyce Li
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

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