GX 630 CMOS

Im having BIOS issues. Im trying to reset the CMOS on my GX630. Ive read through all the guides and watched the GX620 video and I still cant find the battery or cable....SOMEONE HELP PLEASE!!!!!!

Quote from: hardway customs on 31-October-09, 00:59:15
Anybody? 25 views and 1 post?.......Help me please.....
Stop bumping Its not allowed.
Quote from: hardway customs on 31-October-09, 00:30:13
I have downloaded the BIOS from MSI's web site and made a bootable CD. The problem is I cant even get into the boot menu to set it up. I restart and nothing happens. Its like its stuck in hibernation or something....what happened?
Can you enter in BIOS Setup?

Similar Messages

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    https://forum-en.msi.com/index.php?topic=133932.msg1007183#msg1007183

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  • Reset CMOS, system will not boot

    This is a long story but I will try to keep it short:
    I just bought a new 875P Neo-FISR and a 3.0 GHz Prescott, which from reading the other posts could have been a mistake. I installed the CPU, memory, and the video card and pressed the power button and received a "CMOS Data Wrong" error. So I tried to correct the problem but when I saved and exited then the system would not boot back up. So, I reset the CMOS via the jumper and tried again. After MANY attempts I change just the month in the date setting. And what do you know...it would not boot back up. The D-Bracket LEDs were: 1-flashing red/green, 2-flashing red/green, 3-red, and 4-red
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    removing mobo from case, maybe a short
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    I tried one stick in all of the slots with and without the sound card. That did not work either.
    The voltage for my memory is 2.6 so that is what I tried. But if I can get it to boot up again I will try 2.7.
    Tks.

  • MSI P35 Neo-F cmos checksum "bad"

    Hi
    I bought the board mentioned in the title, and after putting my E5200 into it I realized that the MB didn't support it using the bios version it had in it. So, I used the AMI bios recovery thingy (http://www.msicomputer.com/support/BIOS_AMI_Recovery.asp) using floppy and after that I was able to boot it up properly.
    But after changing the bios settings a bit, I faced the exact same problem as the fellow here (https://forum-en.msi.com/index.php?;topic=125698.0). I understood that I'm forced to flash the bios again using the MSI Forum HQ USB Flashing Tool mentioned in that topic.
    The problem here is that I can't use that flashing tool as I'm not able to get into Windows and use the tool. The tool won't work on my second comp as it doesn't have MSI MB in it.
    So what do I do to flash the bios? Any help would be appreciated.

    Quote
    I understood that I'm forced to flash the bios again using the MSI Forum HQ USB Flashing Tool mentioned in that topic.
    You have to reflash the BIOS the regular way (and you are not limited to the MSI Forum HQ USB Flashing Tool (it is only an option).  The AMI BIOS Recovery Procedure is not a regular way to update your BIOS.  That CMOS Checksum Message you get after start-up is a known side effect.
    Quote
    The problem here is that I can't use that flashing tool as I'm not able to get into Windows and use the tool. The tool won't work on my second comp as it doesn't have MSI MB in it.
    Here you go:
    1. Download the following tool.  Then install it on your second system:
    http://files.extremeoverclocking.com/file.php?f=197
    2. Download the DOS-File.rar Archives that you find attached at the bottom of this post and unpack the files into a folder of your choice.
    3. Start the HP USB Format Tool and select "Create DOS Startup Disk".  Point the tool to the DOS-Files you just unpacked:
    Your USB Flash Drive should now be bootable.
    4.  Download the latest BIOS Version for your board:  http://download1.msi.com/files/downloads/bos_exe/7360v1A.zip  ... and copy the following files to the root directory of your USB Flash Drive: Afud408.exe (Flasher) and A7360IMS.1A0 (BIOS-File).
    5.  Hook up the just prepared USB Flash Drive to your P35 Neo-F and force it to boot from it.  Once you reach the DOS Command Prompt, type the following command to start the BIOS Flash:
    Afud408 A7360IMS.1A0 /P /B /N /C
    Once the procedure is over and you did not get any error messages, turn off your system, clear CMOS with main A/C power cable removed from PSU.  After that, things should be back to normal if everything went fine.
    Note:  In order to force your P35 Neo-F to boot from the USB Flash Drive, disconnect all other drives so that the USB Flash Drive is the only bootable device connected to your system. When you get the CMOS Checksum Message after start-up, simply load defaults without entering BIOS Setup.  The system should then move on to booting DOS from your Flash Drive.

  • K7N2 Delta-L deteriorating cmos resets

    Hi
    System info :
    K7N2 Delta-L mobo
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    PS.
    The case is one of those Superflower Midi towers, with good case volume. Airflow was quite nice with the 2 extra fans, one at front pulling in, the other at rear extracting.
    The fan on top of the heatsink, is the standard Coolermaster, which overhangs the heatsink either side, with the bonus of blowing a nice airflow over the northbridge.
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  • 790FX-GD70 - have to boot several times - CMOS Memory Wrong - 2E?

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    ========================
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    2. I get the CMOS Memory Wrong message after a successful boot.
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    OK, it's not the PSU - I have just found what causes the problem.
    I followed the trace left by my monitor and apparently my computer will not boot without the monitor turned on before.
    I tried several times - every time my screen is off, the PC won't start. When it's on (before the PC itself) everything works fine.
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    Anybody has any idea why it happens?

  • CMOS Checksum Error on MSI 785GM-E51

    Hi, I have 2 years old MSI 785GM-E51. Approximately 2 - 3 months ago, my PC just go hang without any reasons, even the mouse / keyboard won't respond to anything.
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    After several restart, it's sometimes gives me CMOS Checksum Error, so I decided to reset the CMOS using jumper method. After that my PC just works normal.
    Until a week ago, my pc start to hang randomly again, the symptom is similar but this time sometimes it's not hang, but the PC just restart immediately with black / white / blue random pattern
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    Quote
    Yesterday i desperate enough and change some BIOS settings, and
    surprisingly, the CPU is much cooler!
    Try entering bios, hitting f6 for optimized defaults then save and exit. See if problem persists.
    Quote
    As far as I remember, no, the crash / hang time i remembered is when POST / boot / startup / browsing / install app / playing games / copy file.
    And one more thing, when it hangs, it really hangs, not just the windows, sometimes it even not respond to reset button, so i have to power it off. But sometimes it respond
    to reset button, but with quite a long delay, it could half a minute i think.
    Have you tried re-seating the cpu,memory and all of the power connectors etc?
    What are the amp ratings on the 12v rail of the PSU? I found this on thier website but dont have time to dig furthur: Quote
    4-Channel 12V Rails Design
    Although the VGA you list only needs 24a on a 12v rail.
    Quote
    what's cpuid / ram timings / spd? where i can look at it?
    http://www.cpuid.com/
    When the program opens, take a screen shot of the tab that describe how your ram is running, It will show the current timings,speed, single or dual channel. Also take a ss of the spd tab, which will show the jdec standards that apply to that ram and the xmp profile. Then post the SS's to imageshack or the link and link them.

  • Envy x360 battery short and CMOS/RTC | No dedicated CMOS battery = Kafkaesque HP support nightmare

    Relevant Case Number:
    3015038426
    Caveat:
    If I'm wrong about this, I'll eat my hat with a sauce made of ultra-expensive brand-name HP ink.
    Question:
    Does anyone at HP want to take reponsibility for a series of the company's tech support representatives giving horribly wrong hardware information, wasting customer time and money?
    Summary:
    1. I have apparently experienced a short in my main battery.
    2. In the x360, the real-time clock (RTC) and BIOS settings are apparently powered by the main battery, not a separate CMOS/RTC battery.
    3. (1) and (2) explain why my symptoms include a CMOS checksum error and 0-set RTC on boot.
    4. Three separate HP representatives have been absolutely insistent that:
        (a) I have a CMOS/RTC battery that just isn't disclosed in the service manual.
        (b) My symptoms indicate the need for CMOS/RTC battery replacement.
        (c) This requires a 2-week+  send-in service, even though I live right next to an authorized support center.
        (d) A much less intrusive main battery replacement could not help me, since I have a CMOS issue.
    5. I have already had to pay $54 and change for a local shop to confirm that HP support has been, for want of better terms, full of it -- they have been BSing me by phone and live chat, and there is no dedicated CMOS battery.
    6. Because of HP's intransigence, I now face the choice of either
        (a) paying another $54+ to get myself a new main battery on the open market
             or
        (b) completely unnecessarily going without my primary work machine for weeks in order to get a new main battery for free from HP.  That's assuming that the people at the service center know that replacing the motherboard won't do anything for this machine.
    Hilarious and/or Depressing Support Record:
    1. Symptoms
    This is an HP Envy x360 15t hybrid notebook, model u011dx (G6T85UA).
    It had been suspended but suddenly appeared off. It would not power on until AC power was attached.
    It showed a CMOS checksum error (502) on boot, and its real-time clock did not hold the time between power cycles.
    It had inconsistent problems with failed or severely delayed POST completion. 
    If AC power was removed during operation, it immediately died. Information about the main battery still showed up in the OS, where it appeared fully charged but never discharged at all.
    The light next to the AC plug would often blink blue depending on the power state.
    The machine could POST normally (except for the CMOS and RTC failures) with the main battery physically detached.
    2. Call ("Amit")
    I don't have a transcript of my initial call with HP ("Amit"), but here is the gist of it.  My 502 CMOS checksum error implicates the CMOS battery.  My steps are to attempt a BIOS upgrade. Failing that, the computer would need to be sent in for service so that the CMOS battery could be replaced. Amit described it to me as the shape of a small tablet.
    3. False Hope
    When I had initially called, the case was off of the PC and both sides of the motherboard were accessible so that I could try to see if there were any visually obvious problems with the CMOS/RTC battery. Naturally, I couldn't find it, and I had hoped the call would help me. In any case, Amit would need to call back in 60-90 minutes after I had the chance to take care of other things and re-connect the machine's components so that I could boot it and do a BIOS upgrade.
    Just before he called back, the machine appeared for one or two power cycles to have overcome its problem.  It even seemed like it was drawing main battery power for a few moments during a session with AC power detached. Amit closed the case for me pending the problems recurring.
    I concluded that one of the following two things must have happened. Either:
        (a) All of the problems were related to the main battery, and the main battery connector had just gotten jarred loose so that one or two pins were not contacting properly. By disconnecting and reconnecting the main battery in my search for the RTC/CMOS battery, I had solved the issue by reseating it properly.
            or
        (b) All of the problems were related to the CMOS battery. But by having it on AC power for testing for a little while, I had charged the CMOS battery enough to enable POST and for it to mediate the transition from AC to battery power (I know this probably isn't how it should work, but hey).
    I also updated the BIOS to the newest version so that I could ensure I was following the pre-shipment troubleshooting step set out by Amit.
    Fairly quickly after the second call and the closing of the case, all of the symptoms recurred.  I carefully re-checked and re-seated the main battery to rule out (a) above.  I then decided to run the computer on AC power for several hours to test theory (b) above. When this failed, I went back to the HP site and opted for chat support.
    4. First Chat (KARISHMA BARPANDA)
    Gist:
    I clearly have a problem with my invisible CMOS battery.  Also, this CMOS battery is absent from the manual because it isn't supposed to be user-removable, not because it doesn't exist.  Note especially the exchange at 2:02.
    Transcript:
    Spoiler (Highlight to read)
    1:38 PM  Support session established with KARISHMA BARPANDA.
    1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.
    1:38 PM  KARISHMA BARPANDA: Hi
    1:38 PM  KARISHMA BARPANDA: How are you doing today ?
    1:38 PM  Adam Colligan: Hello; this is related to case 3015038426
    1:38 PM  Adam Colligan: I'm good; just a little confused
    1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?
    1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model
    1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.
    1:43 PM  Adam Colligan: Okay, I'll back up.  Have you heard of something called a CMOS battery or an RTC battery?
    1:43 PM  KARISHMA BARPANDA: Yes.
    1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?
    1:45 PM  KARISHMA BARPANDA: Alright !
    1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.  
    1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.  
    1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem
    1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.
    1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,  
    1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?
    1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.  
    1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard.  Do you mean *not removable* or just "not user removable" ?
    1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.  
    1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection
    1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it
    1:50 PM  KARISHMA BARPANDA: Let me explain.  
    1:51 PM  KARISHMA BARPANDA: Let me check.  
    1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.  
    1:52 PM  Adam Colligan: Thank you
    1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.
    1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.
    1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c04513489
    1:57 PM  Adam Colligan: That's okay; I understand that it may take time
    1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.  
    1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery
    1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.   
    1:59 PM  KARISHMA BARPANDA: It is not listed there.  
    1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 41
    1:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf
    2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.  
    2:01 PM  Adam Colligan: Sigh.
    2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.
    2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks
    2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.  
    2:04 PM  KARISHMA BARPANDA: You cannot see it.  
    2:04 PM  Adam Colligan: So where on the motherboard is it?
    2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?
    2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide
    2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.  
    2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is".  But it seems like you are avoiding saying that.
    2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?
    2:11 PM  Adam Colligan: Yes. Why won't you answer that question?
    2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.
    2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?
    2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?
    2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.
    2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.
    2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
    2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.
    2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?
    2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.
    2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty
    2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.
    2:27 PM  KARISHMA BARPANDA: I can understand your concern.
    2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.
    2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?
    2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
    1:38 PM  Support session established with KARISHMA BARPANDA.1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.1:38 PM  KARISHMA BARPANDA: Hi1:38 PM  KARISHMA BARPANDA: How are you doing today ?1:38 PM  Adam Colligan: Hello; this is related to case 30150384261:38 PM  Adam Colligan: I'm good; just a little confused1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.1:43 PM  Adam Colligan: Okay, I'll back up.  Have you heard of something called a CMOS battery or an RTC battery?1:43 PM  KARISHMA BARPANDA: Yes.1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?1:45 PM  KARISHMA BARPANDA: Alright !1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.  1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.  1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,  1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.  1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard.  Do you mean *not removable* or just "not user removable" ?1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.  1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it1:50 PM  KARISHMA BARPANDA: Let me explain.  1:51 PM  KARISHMA BARPANDA: Let me check.  1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.  1:52 PM  Adam Colligan: Thank you1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c045134891:57 PM  Adam Colligan: That's okay; I understand that it may take time1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.  1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.   1:59 PM  KARISHMA BARPANDA: It is not listed there.  1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 411:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.  2:01 PM  Adam Colligan: Sigh.2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.  2:04 PM  KARISHMA BARPANDA: You cannot see it.  2:04 PM  Adam Colligan: So where on the motherboard is it?2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.  2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is".  But it seems like you are avoiding saying that.2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?2:11 PM  Adam Colligan: Yes. Why won't you answer that question?2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.2:27 PM  KARISHMA BARPANDA: I can understand your concern.2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
    5. I pay money to have the CMOS battery checked
    Clearly, I wasn't inspired by that chat. Maybe the rep was just wrong about the hardware. More likely, it was just my own ignorance that kept me from finding the CMOS battery, and so I would benefit from a real technician checking it, maybe replacing it or telling me I really did need to send it to HP for service, and also looking at the main battery circuit.
    A couple of hours and $54.13 in diagnostic fees later, I had my answer from the technicians.  My main battery had a short in it and needed to be replaced. There is no dedicated CMOS / RTC battery on this motherboard. The clock and BIOS use main battery power, and it makes perfect sense that the main battery fault would therefore include symptoms normally associated with a simultaneous failure of a main battery and a dedicated CMOS battery in another computer.  This PC is not unique in lacking a dedicated CMOS battery.  I could buy a new main battery for around $55.
    Obviously, I was now thoroughly upset at HP Support. With this clearly being a main battery issue and the main battery being easy for me to replace and covered by warranty, HP could just send me a new main battery. I wouldn't even care if they wanted to tell me that swapping it myself would void the rest of the warranty period -- better than going without my PC for weeks on end. Failing that, I would probably rather even pay the money for a new battery from a retailer rather than go through the stupidity of sending this PC in just to have the battery swapped out. But now I had already paid the equivalent of that new battery cost just to get the correct information about my hardware, solely because official HP Support had given me false information -- twice! 
    6. Second chat ("Justine")
    Gist:
    So I re-connected with technical support in the hope that something could be done to make the situation right. I briefly summarized the problem and gave the case number in the webform submission not shown.  Make sure you're sitting down for this transcript and have either whisky or popcorn depending on whether you work for HP or not.
    Note in particular at 5:28, where my soul tries to escape my body, and 6:00, where Justine accidentally states the whole issue without actually understanding.
    Transcript:
    Spoiler (Highlight to read)
    5:10 PM  Support session established with Justine.
    5:10 PM  Adam Colligan: Hi Justine
    5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.
    5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?
    5:11 PM  Adam Colligan: [redacted]
    5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.
    5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent?  The SN is [redacted] . This is a model G6T85UA
    5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?
    5:15 PM  Adam Colligan: Yes.
    5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.
    5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.
    5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.   
    5:20 PM  Justine: -
    5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?
    5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.
    5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it
    5:23 PM  Adam Colligan: I even have a hilarious piece of transcript:  2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.  
    5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones.  Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
    5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*
    5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.
    5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?
    5:28 PM  Adam Colligan: Oh my god.
    5:28 PM  Adam Colligan: You're going to have to just give me a moment here.
    5:29 PM  Justine: Okay Adam. Please take your time.
    5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two.  Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery.  So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the  CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?
    5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.
    5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.
    5:34 PM  Adam Colligan: And you're saying there is no charge for this?
    5:35 PM  Justine: Yes Adam.  
    5:36 PM  Justine: It will be for free.
    5:36 PM  Justine: May I ask for your shipping address?
    5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?
    5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center
    5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.
    5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.
    5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.   
    5:40 PM  Adam Colligan: And so here's what happened:
    5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.
    5:41 PM  Justine: But it would depend on your decision, Adam.
    5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.
    5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it).  I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there.  And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.
    5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.
    5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted  HP again, which is where those snippets of transcript come from
    5:47 PM  Connecting...
    5:47 PM  Connected. A support representative will be with you shortly.
    5:47 PM  Support session established with Justine.
    5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue.  I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is.  She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.
    5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.
    5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory
    5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.
    5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.
    5:51 PM  Adam Colligan: Am I correct that that is what you are saying?
    5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.
    5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?
    5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.
    5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.  
    5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.
    5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?
    5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.  
    5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery.  You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer
    5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.
    5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.
    5:57 PM  Justine: I apologize about that.
    5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?  
    5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.
    5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.
    6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.
    6:00 PM  Justine: Is that okay?
    6:00 PM  Justine: May I ask for your shipping address please?
    6:01 PM  Adam Colligan: That. That last thing you said.  That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?  
    6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]
    6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.
    6:02 PM  Justine: Alright, is there anything else I could help you with?
    6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.
    6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
    5:10 PM  Support session established with Justine.5:10 PM  Adam Colligan: Hi Justine5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?5:11 PM  Adam Colligan: [redacted]5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent?  The SN is [redacted] . This is a model G6T85UA5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?5:15 PM  Adam Colligan: Yes.5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.   5:20 PM  Justine: -5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it5:23 PM  Adam Colligan: I even have a hilarious piece of transcript:  2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.  5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones.  Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?5:28 PM  Adam Colligan: Oh my god.5:28 PM  Adam Colligan: You're going to have to just give me a moment here.5:29 PM  Justine: Okay Adam. Please take your time.5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two.  Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery.  So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the  CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.5:34 PM  Adam Colligan: And you're saying there is no charge for this?5:35 PM  Justine: Yes Adam.  5:36 PM  Justine: It will be for free.5:36 PM  Justine: May I ask for your shipping address?5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.   5:40 PM  Adam Colligan: And so here's what happened:5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.5:41 PM  Justine: But it would depend on your decision, Adam.5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it).  I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there.  And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted  HP again, which is where those snippets of transcript come from5:47 PM  Connecting...5:47 PM  Connected. A support representative will be with you shortly.5:47 PM  Support session established with Justine.5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue.  I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is.  She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.5:51 PM  Adam Colligan: Am I correct that that is what you are saying?5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.  5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.  5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery.  You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.5:57 PM  Justine: I apologize about that.5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?  5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.6:00 PM  Justine: Is that okay?6:00 PM  Justine: May I ask for your shipping address please?6:01 PM  Adam Colligan: That. That last thing you said.  That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?  6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.6:02 PM  Justine: Alright, is there anything else I could help you with?6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
    7. In desperation, I try in vain to attract @HPSupport's attention on Twitter
    Spoiler (Highlight to read)
    @adamcolligan
    6:20 PM - 13 Apr 2015
    (1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
    @HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed.  If I'm wrong...
    @HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
    @HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    @adamcolligan6:20 PM - 13 Apr 2015(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed.  If I'm wrong...@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    No response; not sure if I expected one or not.

    Update time!  I know you've been dying to know how this has been turning out.
    I provided all the requested information in response to the private message from HP staff. Nothing ever came of it; as far as I can tell, no real human being ever attempted to contact me after being "forwarded" the details of the case.
    Three days after I tweeted at them, @HPSupport sent me a series of public replies. In essence, they told me to abandon useless post-sales technical support and get information from HP Sales.
    Adam Colligan @AdamColligan  ·  Apr 13
    (1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    Adam Colligan ‏@AdamColligan Apr 13
    @HPSupport No but seriously. Does the HP Envy x360 have a dedicated RTC / CMOS battery or not?
    HP Support ‏@HPSupport Apr 16
    @AdamColligan Hello Adam, Eddie here. Saw your tweet. Our Product Information team will be able to assist with your inquiry. Dial:.. ^HPCare
    HP Support ‏@HPSupport Apr 16
    @AdamColligan 1800-752-0900. Follow prompts for “product information”. If you prefer email click this link http://ow.ly/HYnHT  .. ^HPCare
      HP Support ‏@HPSupport Apr 16
    @AdamColligan Once there be sure to choose "Contact an HP sales specialist" as your subject. Let me know if you require further... ^HPCare
    HP Support ‏@HPSupport Apr 16
    @AdamColligan information and/or assistance. Have an awesome day! Thanks! ^HPCare
    Now, being the exhaustive give-it-a-try kind of guy that I am, I tried *both* the phone and the email path to support.  I may have been told once on the phone to try the email, but it's hard to even remember at the moment. I'll just paste the email outcome here.
    Me (into the webform):
    HP reps have directed me to contact sales support after others in the company were unable to help with a technical product question. I need to know whether the HP Envy x360 model G6T85UA (should be board 780958-501 and main battery 760944-421) has a dedicated CMOS/RTC battery. If it does, I need to know *where* it is connected to the board. This is a fairly urgent issue for me implicating a disconnect or swap-out of the main battery while AC power is not being supplied. 
    HP:
    Dear Adam,
    Thank you for contacting the hp.com Sales Center.
    I understand the you are still seeking resolution for your technical concern and I’m sorry to hear that this remains unresolved.
    I'm very sorry, but our email sales team does not handle technical or product support concerns. We can only handles sales inquiries pertaining to orders placed in our store.
    HP Technical Support will be able to provide you with service and support for hardware, software, and parts replacement of HP products that are still covered under warranty.
    I strongly suggest that you contact the HP Technical Support Team since your matter requires technical expertise. HP Technical Support can best assist you and can be reached 24 hours a day at: http://www.hp.com/contacthp
    Below is step by step guide how to obtain the webform/online form:
    1.  Please copy and paste this link http://www.hp.com/contacthp into a new browser.
    2.  Please enter your model number in the "Enter my model number" search field provided then hit the "Find my product" button to generate the result.
    3.  Select the correct product from the search results.
    4.  On the next page wait for a few seconds to load the webform.
    5.  Scroll down to find the webform.
    5.  Complete the webform then hit the "Submit" button.
    6.  After you fill out the online form, you will receive a Technical Support case number. You will also be able to engage with a Tech Support product specialist either by chat or they will give you a call at your earliest convenience.
    By the way, I have seen a link which might help you with this concern. Here's the link:
    http://partsurfer.hp.com/Search.aspx?SearchText=G6T85UA
    The link shows the the HP ENVY 15-U011DX X360 CONVERTIBLE PC (ENERGY STAR) has the 780958-501 motherboard but has a different battery. It doesn't show also the RTC Battery and where you can find it. Please contact our HP Technical Support for other information.
    I hope this information has been of assistance to you, Adam. Please reply to this message if there is anything further we can do. For your convenience, you may also call the HP.com Sales Center directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a week.
    Customer Satisfaction is our store’s top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
    Thank you for choosing HP.  We appreciate your business.
    Regards,
    Regine G.
    Oh dear.  So technical support doesn't have technical information about HP machines, and sales support doesn't answer technical questions about HP machines and refers you to technical support. Brilliant.  But by this time, I of course knew better than to actually *believe* what someone was telling me, so I used the sales phone number instead.
    The sales guy was super eager to help, especially since I framed this as a problem of future use. I work on disaster vulnerability issues. If I buy Envy x360 15ts and use them in a place where there isn't AC power for a while, can I swap spare batteries into them without screwing up the BIOS and real-time clock settings?
    He put me on hold two or three times for what I was led to believe were very thorough attempts to get me a totally definitive answer.  And this is what someone eventually told him to tell me.  All HP machines ship with CMOS batteries.
    So I must have been mistaken all along, right?  The CMOS battery must have stopped working at the same time as the main battery.  It must just be that neither I nor my local repair shop could find my CMOS battery because we all have the wrong prescriptions on our glasses and contact lenses.  Well, there's just one small issue with getting to that conclusion: what HP told me about my machine was, once again, totally false.
    How do I know?  Because I still didn't believe HP, and rather than shipping my compter off for weeks in the big padded box, I ordered a new main battery for a total of just over $60.  I swapped it. Guess what happened, HP?  If you guessed, "every aspect of the problem instantly resolved, because there never was a CMOS/RTC battery in this machine in the first place", you would win a gold star. But I'm assuming you'd also lose your job, because this particular piece of information has somehow been banished and outlawed from the minds of HP employees and contractors.
    I wonder: would anybody at HP be interested in apologizing to me, much less in finding a way to make up for the $115+ I've lost because nobody at any stage to this point has been willing to act like a human being?
    BUT WAIT, THERE'S GREAT NEWS
    I shouldn't make it seem through this thread that HP totally lacks competence and doesn't care about me at all. Because within two hours of receiving the email from HP Sales telling me that they weren't going to do anything about my problem, I started receiving advertising email blasts full of great offers and promotions about  buying a new HP laptop and other great products! Yay! I guess I'm not invisible after all. And I'm sure if I bought *more* stuff from HP, they would take care of me then. Right?

  • Facebook and whatsapp problem lumia 630

    I can't get notifications from Facebook and WhatsApp when my 3g data on. In 2g connection its working what's the problem in my 3g connections

    Lumia 630 is borring handset.. Because fb messenger to logout.
    Moderator's note: We removed the non-English part of the message as this community can only support English concerns. 

  • My LaserWriter Pro 630 thinks it's a LaserJet IIP and prints dirty pages!

    I recently aquired a LaserWriter Pro 630, and have been trying to get it to work. I've been using it with a WinXP Pro SP2 laptop as my PowerMac G4 doesn't have a parallel port and my print server has not arrived yet.
    Basically, the only time it'll print anything is when the push button on the printer interface rail is set to 1 or 3 - which is PCL output. While the printer will print when set to PCL, it's output is... undesirable. When configured in XP as a LaserWriter Pro 630, it simply starts printing out the raw PostScript sent to the printer! interestingly enough, the printer will print on push button setting 4 - it'll print the printer spec sheet, and nothing else. Anything other than 1, 3, 04 4 will result in the printer thinking for a bit then giving an "out of paper light" or having the print job pass on in to oblivion, not giving an error on the printer or computer.
    Now, the LW Pro 630 supports LaserJet IIP emulation... So I manually configured the driver to a LaserJet IIP in XP, set the push button to 3, and it prints! Only problem is, the pages look like they were sent through a bad fax machine.
    I uploaded the scan of the XP Printer Test page here (http://img221.imageshack.us/my.php?image=lwpro630xp2cq7.jpg). Obviously the printer works, but I'd rather not print reports and whatnot on it when it looks like this.
    For reference, here's the scan of the printer spec sheet that prints when the push button's set to 4 (http://img221.imageshack.us/my.php?image=lwpro630specsdy0.jpg).
    Does anyone have an idea how I can resolve the LaserWriter's identity crisis and make it print cleanly again? Thanks!

    The LaserWriter Pro 630 is a Postscript level 2 printer with LocalTalk, serial, Ethernet, and parallel interfaces.
    To use it with your Mac, you may need to convert its 14-pin AAUI Ethernet port (marked with <_> Icon) to an RJ45 Ethernet port by adding a used US$5 transceiver.
    It can then be used with the standard Apple LaserWriter driver when you turn on AppleTalk on your Ethernet port. No additional print server is required to use with a Mac.
    The overall smudginess is caused by shipping it with the cartridge in place, with the tape seal removed. The toner has flown all over the inside of the cartridge. You need a new cartridge.
    The LaserWriter test page is trying to explain the settings of the number dial in the center oval of the printout. It lists the ports in order and the settings imposed by each switch setting:
    8 -- for the MiniDIN-8 port, used for LocalTalk
    RS-232 -- for the RS-232 port, probably a DB-25, and shows the serial settings, like 9600, 8 data, etc.
    Ethernet -- for the AAUI Ethernet port, which accepts Postscript level 2 data using "EtherTalk" -- AppleTalk-over-Ethernet
    parallel -- for Centronics parallel, which will likely only provide HP PCL 4+ emulation and not Postscript.

  • CMOS / RTC Battery for Satellite A100-326?

    Hi,
    I'm after a replacement CMOS/RTC battery for my A100-326
    I've got my machine open and located the battery but it has no model number on it.
    I have contacted a Toshiba assistance center and they replied that the battery is part of the board and the whole board has to be replaced. However, if I can find the reference for the battery, I have a friend in a computer store that will replace it with a new one.
    Any help would be great. Thanks!
    Regards
    Srgio

    Hi
    Why you want to replace this
    Such battery is reachable
    To charge the RTC battery you have to connect the AC adaptor to the notebook.
    The main battery should be inserted too and the notebook should run for 20.24 hours.
    Anyway, as far as I know its a Lithium Ion RTC battery 3V and 14mAh

  • Removed Battery from MB to clear CMOS, Now no MSI splash screen, no booting

    My System:
    CPU: AMD 720 X3 2.3 Mhz per core.
    MB: MSI K9A2 Platinum, Version 1, 1.4
    Memory: OCZ Platinum II memory, 4 1gb sticks.  667
    GPU: Gigabyte Radeon HD4850, 1GB memory
    HD: Seagate Baracuda 7200 500GB memory card.  RAID.  Recently replaced.  I can hook it up as an external SATA -> ESATA to my laptop via a 1.5 ESATA PCMCIA card.
    OS:  XP, SP3, 32 bit
    PSU:  Ultra 750w, +5v 32A
    My PC was working, until this.  In the boot menu, I was getting the raid setting instead of the hard drive, so I decided to reset the CMOS.  I changed the Jumper and that did not clear settings enough.  I pulled the battery and reinstalled it.  Now, When I turn the PC on, I just see a black screen.  No MSI splash screen, no Posting.  No response at all.  The MB gets power.  Lights on, fans working, but nothing more.  My main HD is getting power but it is not read.  There is no sound of feel of the heads moving.  As I mentioned, I can access it as an external drive on my laptop and all diagnostics have been fine.
    I don't know what I did to my system, but I would really appreciate any help fixing it.  I have built PCs since the mid 90s, and I am sure that all cables are connected properly.
    Thank you. 

    Quote from: Bas on 06-December-09, 05:40:19
    5V of the powersupply is unimportant, the 12V combined output it (if the psu lists that).
    As for the memory, try 1 stick only! See what happens.
    The Cmos clear jumper clears everything, HOWEVER! the power from the powersupply MUST be removed!
    Else it keeps getting 5V-stb and the cmos won't be cleared.
    However, this didn't happen out of the blue, what did you do before this?
    12V 45A.  The MB started every time before this.

  • K8T Master2-Far Will not POST unless CMOS is freshly cleared!

    Hey all, thanks for helping out.
    I came back to my computer one day to find it in a coma. The system was on, but the screen was getting no signal and would not come on by moving the mouse/keyboard like usual. I thought that maybe it had turned off the monitor for power save and then frooze some how. After restarting the computer I found that it was still doing the same thing. I shut down the system and unpluged. After waiting about 5 min i plugged back in and flipped the switch on the powersupply. This started the computer right up (even though i had not pushed th power button) and left it in the same condition as before. It simply would not post. After closer inspection I found that it was not posting because it wasn't getting far enough in the process before it was being restarted. I checked the restart button and even went as far as removing it from the motherboard. This did not help. I knew it was restarting because i could see it checking the optical drives then waiting for about 4 seconds, then a weird noise from the speakers (like a soft cruching so to speak) would happen, then it would do this all over again, non stop. That noise was familliar though, it was the normal noise that I hear when I push the restart button (I'm guessing a release of electricity etc..) so I knew what was going on.
    After switching the memory out and in all orders, I stripped the system down to the bare min. This however did not change anything. I put the system back together and flashed the cmos. This made the system restart once, then "BEEP" it posted. It said CMOS Checksome Error - Defaults Loaded. I first pushed DEL to get into the bios. I changed everything back to how its suppost to be (time, apature, etc...) then saved and exited. This made the system go back into its restarting state. I then flashed the cmos again and pushed F1 to continue. The system booted up just fine. In safemode of course. Then i restarted. It then went back into its restarting state. I flashed the bios again. And after pushing F1 to continue selected it to go into windows normally. Everytime it does this it gets different results. One time it got past the windows xp loading screen and sat at the black screen before you get your curser and welcome screen (sigh... restart... flash..). It also once got in just fine, and after about 5 min got a blue screen about "bad pool caller". It most the time however gets a random blue screen right after you see the welcome screen. These blue screens consist of "bad pool caller", "IRQ Equal or Lesser Value", or No notes, just generic blue screen.
    If i change anything in my bios it will not post. If i dont flash the cmos, it will not post. If i dont change anything in bios and continue, then restart, it will not post. The only way for it to post and for me to see anything on the screen is to flash the cmos. I thought it might be the power supply, but the only extra i have does not have the extra plug to power the 2nd cpu. After thinking about it though. I dont know if it could be a power supply issue, if it was then would it even load up into safe mode? Or why would it not load up into safe mode again after restarting. I have tried an extra stick of memory that i know works in a separate computer, but nothing changed. I have tried a different videocard... nothing changed. I have removed everthing accept the basics (motherboard, cpu's,videocard,memory,psu) and nothing changed.
    I have worked on this for about 1 week now and can not figure it out. I have my useless MCSE/CSE/A+ certifications (I say useless because I dont have a job that uses them) but this one is beyond me. If anyone could help I would appreciate it.
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    Brandon
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