GX660 DVD drive will not play video DVDs

For some reason the DVD drive in my GX660 refuses to recognise video DVD discs.
DVDs with binary data and audio CDs will be read fine, but inserting a video DVD --any video DVD-- just results in an enormous amount of seeking sounds from the drive before Windows 7 finally gives up on it a reports the drive as empty.
I've had the GX660 for just under a year, during which time the DVD drive has been used very sparingly -- maybe for the installation of no more than a dozen programs. Never been used for burning DVDs or CDs. Never been used for reading video DVDs which is why I discover it at this late date.
Any ideas concerning this issue, before I turn in the laptop for service? I'd rather not have to.

In your shoes I'd contact MSI and see if there's a firmware update for the drive to correct the issue. >>How to contact MSI.<<

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Please dont be mad on me but in your posting there is no question or something just small report that DVD drive will not play DVDs.
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GX660 DVD drive will not play video DVDs

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