H.323 Call redirection Enhancements.

Hi. Reading a Cisco article I noticed that Cisco GW can support redirection of VoIP calls using facility messages.
http://www.cisco.com/en/US/partner/products/sw/iosswrel/ps1839/products_feature_guide09186a0080087b47.html
the article explain that Cisco GW can send the facility including the redirection information but it not explain how to configure that feature in the GW. Do you know how to do that?
Is also commented that the Cisco GK can send an ARJ for a call with forwarding information. How do you configure the GK to send this kind of ARJ?, can you do it using GKTMP?
Bye.-

These documents might help you to some extent.
Configuring H.323 VoIP Gatekeeper for Cisco Access Platforms
http://www.cisco.com/univercd/cc/td/doc/product/software/ios113ed/113na/1136na2/0042gk.htm
http://www.cisco.com/pcgi-bin/Support/browse/psp_view.pl?p=Software:Cisco_Call_Manager&s=Implementation_and_Configuration

Similar Messages

  • H.323 call forward feature on as5300 gateway

    As it written in h.323 call redirection enhancments for cisco ios 12.2T, as5300 should understand call forwarding. I tried to implement call forwarding on my as 5300, but calls are simply dropped with Cause recovery on timer expiry. Did anyone has succesfull experience with call forward feature?

    Hi Mikheil,
    Could u please inform if the call to the originating endpoint is released, before you get the "recovery on timer expiry message"??
    Also, the restrictions on Call Redirection Web page requires IVR to be setup for this feature to work. Is this setup?? Could u give more explanation regarding the problem.
    thanks and regards,
    Amit.

  • Problem with "call redirect" in CRS script

    Hi all,
    I have just started to get myself familiar with scripting in Cisco CRS (version 5.0(2) but have run in
    to a problem which I do not understand.
    I have created four applications and three queues. One application is just a menu script, that
    when the appropriate key is pressed, redirects callers with the "call redirect" function to the
    trigger entry number of one of the other three applications which is assigned to a queue.
    When a call goes directly to the trigger, not through the menu script, the call is correctly added
    to the historical reporting database. When the call is redirected by the menu script, it will not
    show up in historical reporting.
    scenario:
    external number1 --> Menu  --> choice 1 --> call redirect(external number2)
                                             --> choice 2 --> call redirect(external number3)
                                             --> choice 3 --> call redirect(external number4)
    external number2 --> queue1
    external number3 --> queue2
    external number4 --> queue3
    Thank you for your help.
    kind regards
    Andreas

    Hello Jonathan,
    for instance in the Contact Service Queue Activity Report (by CSQ) the calls, redirected by the menu
    script, do not show up in the total/handled or abandoned calls count. In realtime reporting an active call
    coming from the menu script is shown as reserved.
    thank you
    kind regards
    Andreas

  • CUE Call Redirect not working

    Hi,
    I have a CME box connected to a CUE (running on ISM on the same router). 
    Everything works fine so far, but I have a strange problem with the "call redirect" function in CUE:
    It´s only working when I´m calling the CUE script from an internal phone (an ephone/dn of the CME) without any problems
    (the call is forwarded to whichever number i configure).
    However, if the call comes from the outside (PSTN) and is forwarded to the CUE, the "call redirect" in the CUE script  doesn´t work;
    the call gets just disconnected then.
    Any hints of how to troubleshoot this?
    Configuration on CME (I´m calling the dn 100, which is forwarded to the 999 (CUE):
    ephone-dn  50  dual-line
     number 100
     call-forward all 999
    dial-peer voice 999 voip
     description CUE Application
     destination-pattern 999
     session protocol sipv2
     session target ipv4:1.1.1.1
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    Many thanks!
    Heinz

    Hello Heinz,
    Can you make a test and collect the below debugs
    1) Debug voice ccpai inout and debug ccsip message
    2) also post the show run.
    Regards
    Nadeem Ahmed

  • Problem with Call Redirect step

    Hi
    I am trying to use Call Redirect step to forward the calls to receptionit's voice mail box after office hours.
    My script is very simple.
    Start
    Accept
    Call Redirect (destination: voice mail pilot number, Called address reset to receptionist extension)
    End
    Haven't included the date and time checking.
    But it just doesn't go to receptionist's voice mail box.
    The strange thing is, when I call the number (CIT route point for reception), it goes to helpdesk's voice mail box...
    I have another script (not done by me) for helpdesk with IVR, where you can press 2 to leave voice mail. It works fine. And its using the same script.
    But I didn't copy the script.
    Where did I possibly make a mistake?
    I have been struggling it for 3 days
    Regards,
    Raymond

    Your configuration looks fine, and I'm sure you can see that it's nearly identical to the working script.
    So there's something else at play here.
    First thing I can see is, you sent a screenshot of a script off your PC, and not from the repository of the server.  So, it is possible that the script loaded into memory is different than the script you are showing us.  Do this: log into AppAdmin, and click on the application, note the script file name, then in your Editor go to File > Open, and select the script repository icon (purple icon) then open the default folder, then open the script from there.  This will be the actual script in use.
    Second, refresh your application.  You could be working off the script in the repo, but forgetting to refresh the application.
    Third, you said your script, which was created from scratch, goes to 650666, which just happens to be the mailbox from the help desk script.  I think that's a little too convenient, and would like to see a screenshot of a route plan report for 4000 and for 650666.
    Last, are you using the same CCG on your trigger as the working helpdesk script?
    Anthony Holloway
    Please use the star ratings to help drive great content to the top of searches.

  • Masking the displayed destination in Call Redirect situation

    We have a Helpdesk script in UCCX that redirects the caller to a specific internal DN during on-call hours (after hours), instead of routing to the CSQ.  Helpdesk technicians change a call forward all setting on that redirect DN to reflect whatever external mobile phone number is on call during a particular week.
    The problem is that we do not want to disclose the redirect destination (neither the internal DN nor the currently assigned call forward all external mobile number).  Currently, once the redirect is successful and the system calls the on-call mobile number, the original internal caller to the Helpdesk will see that final destination number displayed on the phone placing the call.
    How can I manipulate the display of the called number for that call redirect?
    Thanks a lot for any pointers,
    Matthias

    Thank you very much, that did the trick!   :-)  
    I'm quite the newbie in UCCX so I wasn't sure if I just couldn't find it there due to my lack of experience...  I tried the translation pattern in CUCM instead and that worked without a hitch.  I now have UCCX redirect to the pattern configured in CUCM, which translates to my internal on-call destination.  What's nice is that I can separately control called name and number restrictions... I restrict the number only but can still display the name label of the internal extension.
    Matthias

  • Virus try to brute-force my unlock screen pin on iPad immediately after FaceTime call redirect

    Hi all!
    I guess there could be exploit in FaceTime/call redirection proto. It's the 3rd time when I see my iPad is flashing with digits brute-forcing pin code to unlock screen and does not react on any touch or buttons.
    The scenario is as following:
    1. I receive a call on iPhone
    2. Call is redirected to iPad via FaceTime
    3. After call is answered from iPhone, iPad do not fall into sleep
    4. iPad does slide to unlock!
    5. iPad start flashing with digits (it looks the same when you tapping and after any touch digit flashes). The sequence is traditional: 1111,1211,1221,etc,etc...
    6. Finally iOS blocks pin entering with timeout and iPad back to normal operations, reacts on buttons and touches.
    I talk about iPad2/iPhone4S running latest iOS 8.3.
    If anybody get the same problem, please write here.

    What you describe sounds more like a problem with your iPad's touchscreen than a hack. There's no known method for brute-forcing the lockscreen code in that manner.
    Note that the sequence you describe isn't really "traditional"... the only digits you describe as being used are 1 and 2, which are right next to each other... a problem with the touchscreen in that region could easily explain that. Use a soft, slightly damp cloth to clean the screen. If that doesn't help, contact Apple for diagnosis and service.

  • Place Call step or Call Redirect

    Hi there,
    I have a scenario where after hours i need to transfer to mobile phone A but if it does not answer for whatever reason it needs to go to mobile phone B.
    Can i use the Place Call step to achieve this? The Place Call step has the No Answer branch that Call Redirect does not?

    use Call Consult Transfer instead.

  • Call Redirect CID

    So no matter how I set the Call Address in this step it still sends the CID of the person calling the application.  I want to send a very specific CID, the Trigger assigned to the application.  I set that as the Mask on the Trigger, and in the Call Redirect Step, I tried PRESERVE and also Resetting to the Called Number, the result is that the CID of the calling party, not the calling id of the Trigger is sent?
    Duh.....?       

    Did you ever resolve this? Thanks

  • Call Redirect

    Hoping someone can provide me some guidance.
    I have a call redirect step working in a lab environment. However, it is not transferring out when using the same code in a customer environment.
    In CCX, I see the Calling Search Space for Redirect is setup to the Default Calling Search Space- both environments. What configuration could I check next?

    Have you checked with DNA that the the CSS assigned is able to dial the number you wish to dial?
    Aaron

  • Call Redirect within Menu Step

    I've got a Call Redirect step under option 1 of a Menu.  When placed outside of the menu, it works fine.  When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect.  This results in CXN getting extra dtmf.  I've worked around this by ignoring that keypress in that specific mailbox's caller input, but it'd be nice to understand this going forward.  I thought this is what the flush input buffer setting would do, but it doesn't seem to have any effect and CXN is getting the additional 1 either way.
    thanks,
    will

    I moved the redirect outside of the menu which is fine since it's referenced from other points in the script.  7000 is a vm pilot.  5855 is a mailbox.  The CXN vm port status shows the 1 DTMF being passed.  I just changed the menu prompt to 2 just to confirm that I was seeing 2 getting passed to CXN to validate my assumption that it was the menu keypress digit being passed, but not seeing anything strange on the vm port status.  Then I changed the menu to use 1 again, saved, updated, and made another test call and the vm port status didn't show anything strange any longer.
    I'm coming out of a hazy late night/early morning troubleshooting experience, and I'll just consider it resolved.  I'm confident that what I saw is what I saw but with the issue cleared up I can't provide a screenshot or copy/paste from the port status monitor output or any logs.

  • Uccx - call redirect

    I have a script that is doing many call redirect.  One of my redirect to going to an outside line. 
    example:
    13035554444
    this can not be completed.  what am I missing?

    Hi Derrick
    Have you checked the Calling search space assigned to CTI Ports and that the dialed number includes the access code to select outside line based on route pattern configured on CUCM?
    HTH
    Regards
    Carlo
    Sent from Cisco Technical Support iPhone App

  • Calling redirect() in Init()

    If the redirect() method is called in Init(), it seems the distroy() method is not called.
    Is this process acceptable? Should I use any cleaning up codes when I call redirect() method?
    I remember there was a tutorial on this issue, but I could not find it now.
    Thanks.

    I inserted the following code in init():
    this.getExternalContext().redirect ("http://www.yahoo.com/");
    and the following code in destroy():
    this.getExternalContext().redirect ("http://www.amazon.com/");
    When testing the application only yahoo is loaded but not amazon. That means destroy() is not called.
    Even if you call the redirect() in prerender(), I guess destroy() will not be called.
    Thanks.

  • CU CCX call redirect not working

    hi everybody hope one of you all can help me.
    im trying to redirect a call to voicemail when all the agents are busy, i tried the attached script but this code doesnt worked. when i update it in the CCX the agents got unlogged and nothing happens tha call stills there no voicemail
    as you can see in the attached file voicemail is the name of a variable with the "8000" (callmanager pilot number)
    any help will be awesome

    Hi-
    Take a look at the 'Getting Started with Scripts' guide for the version of UCCX you're running.  That should get you squared away with Reactive Debugging:
    http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-programming-reference-guides-list.html
    DJ

  • H.323 Call Loop

    Is anybody know how to avoid loop in H.323 environment? As far as i know cisco H.323 GW uses call indentifier to detect a loop, but if the call is routed out to PSTN and get back into the GW the call indentifier is lost. Then the GW will never detect the loop.

    As far as I know, you cannot use call Identifier to avoid loops when routed to PSTN

Maybe you are looking for