H264 Sync Problems (CS4)

I'm exporting SD video footage to H.264 format at 640 x 480 (square pixels).
I keep getting audio / video sync errors.
Is this a known issue with Premiere Pro CS4?

Before you go post this in the correct forum http://forums.adobe.com/community/premiere/premierepro_current
You need to first work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link

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Mov to avi program, sound video import sync problem CS4, creating wide screen

I am using Premiere Pro CS4. I have edited for years on and off, most often I am on set. I just need to set this up right to work.
I have mov footage, and used Pazera to convert it to avi. It does not look right. Here are my convert questions.
1. is Pazera an ok convert program, or do you have another free, non watermark, high quality program you recommend..?
2. What is the best convert video and audio to use. Right now I have it as auto and it was awful.
3. As well I want to use a 1 to 1 ratio or lose the least info, yet it does not seem too have it. It does have, "copy original video stream" is that 1:1...? otherwise it has xvid, divx, mpeg4, wmv...
4. what is best to put for resolution, it has HD1080, HD720 HD489, and a bunch of others
1. When I did make a test avi and imported it into Premiere Pro, it does not play properly. The audio runs in realtime and the video skips forward out of sync by about 10x faster. Yet when I play the file in media player, it plays normal. Is this a setting within Premiere Pro, a problem with importing, or the original footage..?
1. As well, I have some footage with a frigin time code burn window at the bottom, and may want to grab some footage. Is there a way to wide screen the image and cut out the bottom time code, if yes, let me know step by step...
THANKS TO ALL IN ADVANCE

AAC mono 44.100
Avid DV25 4:4:1
NTSC 601 720 x 480
FPS 29.97
Data rate 28.85
Thanks. If I press "good answer" will people think that my question is all solved ..?

Audio and video sync problem Cs4

Hello!
For the latest 5-6 years i had the same problem.
Video and audio goes out of sync if I capture more then about 10 minutes. The same if I export more then about 10 minutes.
It doesen´t matter what camera I use.
We have 3 different ones
Sony Hvr-A1e, Trv950 E, Pdx 10p
It doesen´t matter what computer I use. Right now we use imac 2.8 Ghz Intel Core 2 Duo. I have tried with PC the same problem.
We always upgrade the Premiere program.
It doesen´t matter if I record Dv Sp or HDV. The same problem.
The process looks normaly like this.
Record in Dv SP Ns48k or HDV1080i
Sequence Presets
Dv PAL Widescreen 48khz
or
HDV 1080i25 (50i)
What makes it even more confusing is that sometimes we capture 30 min in premiere and then when you play it in VLC it is not out of sync but it is in premiere???
I have seen Threads about this but no solution.
Everything works fine if we record shortclips and export less then 10minutes but when we try with longer projects 30 minutes or longer it have NEVER worked. That is the most strange thing. If it works with short projects It can´t be my settings that are wrong or???
Sorry for my terrible English

Unfortunatly I can´t find this program for mac but maybe there are something similiar "out there".
Strange that Adobe can´t fix this???
Thank you anyway! :-)

Premiere CS4 - Audio sync problems, Encoding Problems

Hi,
I've been using Premiere CS3 for encoding 20-25 minute videos to deploy on a Flash Media Streaming server.
Today I upgraded to CS4 and everything that I render to FLV/FV4, H264 or Quicktime format has serious audio sync problems when I use AAC as the audio codec. Unfortunately for me, AAC is the codec that I need to use for the streaming server. The audio is synchronized to begin with, but it gets progressively unsynched as the video progresses.
Has anyone else had this problem? I'm using bitrates of 256 kbps, 512kbps for the video and 24 kbps / 32 kbps for the audio.
Another thing that I've noticed is that many of the options that I used when encoding videos are no longer available!! For instance, I cannot generate hinting tracks for Quicktime, and most of the audio frequencies are gone for Quicktime as well.
What a disappointment:(
-Chris

Seems to be an on going issue with no response from Adobe. Have the same issue with the audio running ahead of the video. (Cool if this was an old Japanese monster video).
Running CS4 PP & AME all updates are current. Nvida Quardro CX (current drivers 4.20.006) used several formats (Elemental h.264 to MPEG-2) same issue.
PC Intel Xeon CPU 3.20GHz 16GB RAM – Prof Win XP x64 Ser Pack 2
Any help from Adobe would be appreciated.

CS4 audio sync problems

Hi all,
sorry if this question is old hat - I've searched the forums and can't seem to get a clear answer (most refer to CS3 and before) so thought I'd ask anew.
My preview in Premiere CS4 is fine, as is the preview in Encore CS4. The video was captured from four tapes (HD as mpeg and SD as Matrox AVI) in Premiere. The final DVD (10 minutes) consists of 21 clips. All but one are OK - this one has the voices well out of sync with the video, even though other clips taken from the same tape are fine.
I also had a major problem recently with an MP4 from youtube, which I guess is the same issue - everything else was fine, but this one clip was well out.
I'm guessing by now this is an old problem. What's the solution, please?
Thanks
Paul.

Newbie to Adobe here ...
Okay, so after spending over 14 hours trying to fix the audio sync problem I fixed mine. After editing my project I selected Sequence > Sequence Settings > Playback Settings > under Realtime Playback make sure the "Desktop Video Display During Playback" box is selected. Next, in "External Device" change the setting from "None" to your next option. Mine reads DV: 29.97 720 X 480i. Next, Under "Export" section in that same window select the in "External Device" select the DV option again. Also, you might want to "Disable video output when in background" ...select that box at the bottom of the screen.
Now, try recording the video to the tape ....my audio now sync's as normal. I hope it works for you.\
One more thing ... you can keep the "Desktop Audio" button selected.

H264 Export Problems

I'm trying to export a slideshow from ProShow Producer to my Apple TV. When I export from Producer using the standard "Export for Device - Apple TV" then the audio (music & sounds) don't synch correctly with the slides. Depending on the length of the show, the audio ends early.
With experimentation, I discovered that the sync problem does not exist if I export using h264. Using the documented Apple settings, I'm using the Create Output -> Create Video feature in producer. I have the video export settings at H.264 with 1280 x 720 @ 24 frames a second at Normal Quality. I have the latest updates for both ProShow and AppleTV.
When I copy the resulting file to iTunes I receive the message "<FILENAME> was not copied to the Apple TV <APPLETVNAME> because it cannot be played on this Apple TV." When I use a "Quality" on the h264 at "70" the file size of the output is 415MB.
Now here's the kicker, when I change the "Quality" setting to "50", the file will transfer to the Apple TV. But the problem here is that the quality is so poor it won't work for my application. Apple TV will also accept a high quality version as long as it's short (like 20 seconds).
Given this information, the transfer problem appears to be a file size issue. I've done searches on the forum and some folks say it won't take files larger than 2GB, but these files are 1/4 that size. If you have any suggestions, I'd really appreciate it!

>What version of Premiere Pro? I.e., have you installed the recent updates?
5.0.3
>What operating system?
OSX 10.6.6
>What kind(s) of source footage?
Canon 7D HDSLR MPEG Movie. 1920X1080 Pixel Depth 32 Pixel Aspect Ratio 1.0. Still images Jpeg Files. Image Size 2808x1872. Pixel Depth 24 Pixel Aspect Ratio 1.0
>What is the exact text of the error message?
Error Compiling Video Unknown Error
>Has this ever worked before?
It sometimes works when exporting to the default Quicktime format and preset but with nothing else.
>What other software are you running?
At the time of export only Bridge and nothing else. As far as what other software is on the computer, I have the standard stuff on a Mac with iLife 11, Quicktime, iTunes, etc. I have Logic Studio Installed, Toast, ElGato Video Capture, Plural Eyes for Premiere and Microsoft Office for Mac.
>Do you have any third-party effects or codecs installed?
Not that I am aware of
>Tell us about your computer hardware.
Mac Pro 2xQuad-Core (8 core) Intel Xeon
2.4Ghz
16GB RAM
NVIDIA Quadro 4000 for Mac Graphics Card
OS on 600GB WD Raptor Drive 10,000 rpm
VIdeo and Audio Assets on three WD 1TB Hard Drives 7200 rpm set at RAID 5

Premiere CS5 h264 sync issue

I'm having SERIOUS sync problems when exporting a film to a h264 format. (Before i used primarely Flash and Windows media and haven´t had any problems). The sync issue can be seen in Quick time player, on Macs and on some online video platforms that I use.
The sync issue occurs more in some films and less in some films that I'm producing. I have tried to isolate the problem, effects used , audio format etc etc. , but i haven't found any effects or anything that causes the problem. I'm out of sync by 6-12 frames.
This is a major problem as my clients prefer h264 and h264 has superior quality to other formats. (Quality as a function of file size).
To solve this with a temp. fix i do the following;
I export the finished film to a MPEG 2 format (about 300Meg for a 3 minute film). And convert the film to mp4 using a 3rd party converter. By doing this i lose som quality but the film i in-sync. This is a short term solution and i have to switch to another editing software unless this is fixed on the CS6. Adobe just refers to forums and can't/won't be at any help on this.
Anyone out there that has experienced the same problems?
I have premiere on 4 different pcs in different confíguration , with or without gtx470 graphicts, on laptop etc etc. , so, please don't ask me "What is you system configuration...etc" . This is NOT a system related issue.
rgds msx

The QuickTime player often has this issue. It is best not used at all. Instead, try the free and excellent VLC player.
Having said that, there are free encoders out there (MeGUI, Handbrake, Xvid4PSP, etc.) which use the x264 encoder, which many find superior to others like the MainConcept encoder Adobe uses. But your best bet here is to export out a lossless intermediate rather than a highly compressed MPEG. The UT codec is free, lossless, plays nice with Adobe software, and since version 11, is now both read and write capable on Macs.

Audio sync problem after scrubbing

I'm trying to piece together some clips from a TV series called Legend of the Seeker. I'm using Premiere CS4 4.0.1, Vista Ultimate 64-bit.
Placing the hour-long video in the Source Editor allows me to play the video fine from beginning to end, but if I start scrubbing through the file, the audio unsyncs itself immediately.
Here's a screenshot of the video in GSpot:
http://img14.imageshack.us/my.php?image=premieresync.jpg
Setting IN and OUT points and then dragging a very small clip into the timeline has the same result.
Any ideas would be very appreciated.

You are actually pretty lucky to just have Audio sync problems, though I do not know why scrubbing would make any difference. With both Xvid and DivX one more often gets no Audio, or no Video.
Agree 100% on the 3rd party conversion, prior to Import into PrPro.
Hunt

QuickTime Pro audio sync problems

Hi, when I edit my videos in QuickTime Pro, the more I cut sections out from a video, the more the audio is out of sync from the video as it progresses; so at the start it is fine and in sync, but at the end the video and audio is not in sync at all. The video is fine before I start editing with no sync problems, it's only when i cut parts out. How can I get around this problem?
Thanks

ok, I output a lot of footage using quicktime conversion so I can edit in after effects or output for the web. I usually use the animation or h264 codec but the problem still persists regardless of which codec I use. < </div>
If the relationship between the tracks does not change over the length of the clip, that is, the audio doesn't drift more, your clip's tracks are actually in sync. One of the tracks, video or audio, has been set to start sooner or later than the other. I have no idea how that can happen, sorry, but I'm going to suggest the solution is going to be much less complicated than you might think: it's going to be a simple user error. We all have them.
It's a binary search, then, no way to shortcut it.
You try to find a good export and figure out what's different between a good one and a bad one.
Hope you get better advice on how to debug it.
bogiesan

I have set up my new iPad 2 on my windowsn 7 computer, but experienced syncing problems from the start. It seems that it doesn't recognize the iPad, although it appears in iTunes.It only gives set up as new or restore options.

I have set up my new iPad 2 on my computer (Windows 7), but experienced syncing problems from the start. It seems that although my iPad is regognized in iTunes as it appears there, it only gives met the options to set up as a new iPad or restore from the backup, no synching options. What do I do?

File>Devices>Transfer Purchases will transfer the itunes purchases to your ocmputer.
You should sync your ipod to your computer regularly.

'Source play' and 'audio-video sync' problems with PE8 on fast WIN7 64 bit computer

I am transferring Hi8 videos, about 2 hours long, to my WIN7 64 bit computer with PE8. [Dell Mobile Precision M4400 Computer Workstation (Intel Core 2 Duo T9900 500GB/4GB); NVIDIA Quadro FX 770M, 512MB] I seem to have several problems:
First, after importing the file (.avi), I get a message about ‘dropped frames.’
Secondly, when I try to play the video in the source monitor, the audio plays but the video doesn’t; it only shows the first frame [this is after waiting until the video is ?recognized? ] I can use the shift-arrow key and see that the video is there.
Thirdly, I can play the .avi file in other players, e.g., avidemux or PE pro CS5 on another computer. There, I see that the audio and video are not in sync; the audio can be up to 300 ms ahead of the video (as determined using avidemux).
Questions:
1. Why doesn’t the source monitor play the video? Is this a problem with PE8 (latest update as of 3 March 2011) on aWIN7 64 bit computer (intel duo core. 3 GHz).
2. Is the audio-video sync problem the result of the ‘dropped frames?’ How can PE8 correct this? Avoid this? Or, is it coincidence?

"I think you're telling me you're using a backwards compatible Digital8 camcorder to capture your video as DV-AVIs. Is that right?" YES
"Are you using Premiere Elements to do this capturing?" YES, AS ABOVE PE8
"Go to the File menu and select Properties. It should show a standard DV codec being used for your video and audio."
WMP v12 is dumb. Under properties, media, it says 'video.' However, avidemux gave me the information state above: video -- Codec 4CC: dvsd, frame rate: 29.971 fps; audio -- codec: PCM, channels: Stereo, frequency: 48 kHz.
So, back to the Questions:
1. Why doesn’t the source monitor play the video? Is this a problem with PE8 (latest update as of 3 March 2011) on aWIN7 64 bit computer (intel duo core. 3 GHz).
2. Is the audio-video sync problem the result of the ‘dropped frames?’ How can PE8 correct this? Avoid this? Or, is it coincidence?

Owning 2 iphones with one Apple account has = Sync Problems.

Owning 2 iphones with one Apple account has = Sync Problems. iTunes is thinking my old iphone 4 is the same phone as my iphone 5C. When I plugged in my iphone 5C it auto synced my 5C to iTunes and it wiped my 5C and restored it to the same content as is on my iPhone 4. This is a big problem since my 5 year old has been using the iPhone 4. It's all Mickey Mouse and Backyardigans. (Total photo/app/contacts loss)
I was able to update the 5C and restore from a 3 month old backup that is actually the content from the 5C but now when I plug in my 5C it wants to "setup as new phone" or "restore from backup" What's going on? I'm afraid to choose either option.
How can I get iTunes to see these devices as 2 and not one?
Can I use my Apple ID on both phones still or is this the problem?

They were both displaying the same name in iTunes. I changed the name of the iPhone 4 before the 5C was plugged in but it still went ahead with syncing it to the 4's data.

Outlook 2003 + iPhone calendar sync problem solved

Here is how I solved my sync problem. Seems a lot of people have the same problem here with Outlook sync suddenly not working after it worked fine for a long time.
I've had Outlook 2003 calendar sync with my iPhone for a few month without any problem, but a few days ago the sync suddenly stopped without any error message. iTunes Diagnostic found no problem and I followed all the steps that Apple outlines to fix the problem but nothing worked (TS2776).
As Apple asked to, I created a new user account on my Windows machine and setup a few test calendar entries to sync with my iPhone. That all worked fine.
So I did what Apple doesn't tell you, and I copied my original Outlook Data file (.PST) over to my new user account and tried to sync that one. Now this didn't work. So I knew the problem lies somewhere in my PST file.
I have then tried to create a new one from scratch in my original Windows account, and copy all the data over. Again, it didn't work. So I emptied the file again, and copied all my calendar entries over to the new PST file in batches (first 10, then another 10, etc).
What I found at the end is that one single calendar entry I created a few days ago caused my sync to stop working. Once I removed this entry, everything worked fine again. Don't ask me what was wrong with it (I made a backup just in case Apple wants to see it), but now everything works again.
If you want to save some time to find which one it is, you may start deleting entries that you created just recently before it stopped working.
Hope that helps.

Hi im having the same problem. I use outlook 2003 on windows xp and until recently my sync (using usb) was working fine. Now it would seem that calendar items are no longer syncing. can you give any further details of the calendar entry which was causing your problem? im wondering if it was added on a certain date perhaps.
I am running the inbox repair tool to see if my pst file has any problems but would appreciate any other help in the mean time.
Cheers

How can I sync my IPOD Nano 4 to iTunes on my PC? I've already tried the sync button on iTunes and it says it is synced. I've also tried the 5 steps recommended by Apple to fix sync problems with no luck.

How can I sync my ipod nano 4 to iTunes on my PC? I've tried the sync botton on iTunes and the 5 steps recommended by Apple to correct sync problems with no luck.

How is your iPod configured to sync content from your iTunes library? Any error messages during the sync process?
You may want to reset warnings on the device by right->clicking on it under Devices and choosing Reset Warnings. Then resync the iPod to see if any alerts appear.
Is this the same computer you normally sync the Nano with?
B-rock

How to stop the spinning ball/pizza that is stalling repairs to project on imovie 09? on macosx10.5.8 using iomega and superspeed ext h.d. as storage for the events and projects archive of a wedding video that has had audio sync problems on all share form

How to stop the spinning ball/pizza that is stalling repairs to project on imovie 09? on macosx10.5.8 using iomega and superspeed ext h.d. as storage for the events and projects archive of a wedding video that has had audio sync problems on all share formats (iDVD, mp4, and last of all iTunes). The project label now carries signal with yellow triangled exclamation “i tunes out of date”.
To solve the sync problem I’m following advice and detaching sound from all of the 100 or so short clips. This operation has been stalled by the spinning ball. Shut down restart has not helped.
The Project is mounted from Iomega and superspeed ext hd connected to imovie09 on macosx 10.5.8.
What to do to resume repairs to the audio sync problem and so successfully share for youtube upload?

How to stop the spinning ball/pizza that is stalling repairs to project on imovie 09? on macosx10.5.8 using iomega and superspeed ext h.d. as storage for the events and projects archive of a wedding video that has had audio sync problems on all share formats (iDVD, mp4, and last of all iTunes). The project label now carries signal with yellow triangled exclamation “i tunes out of date”.
To solve the sync problem I’m following advice and detaching sound from all of the 100 or so short clips. This operation has been stalled by the spinning ball. Shut down restart has not helped.
The Project is mounted from Iomega and superspeed ext hd connected to imovie09 on macosx 10.5.8.
What to do to resume repairs to the audio sync problem and so successfully share for youtube upload?

H264 Sync Problems (CS4)

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