Hacked account - Support team link does not work

Question

i'm posting this on behalf of my parents, as they don't speak english but their account has been hacked.
They received notifications that their password, and email was changed, which they definitely didn't do.
I followed the steps on Password reset, and then i received a note that the answers i gave were OK, but then it's to provide more answers on a link. WHen i navigate to the link, i get an error message:
Sorry, the page you requested is not available.
THe same happens when i go from here to:
Help - Privacy and security - What should I do if my account is suspended, hacked, or compromised?
And there's also a link to contact Customer Support team, and its also broken: Customer Support team
Since i had no other ways to report this, please let me know where can i REPORT the fact that my parents account has been hacked

Answer 1

Hi, Fala, and welcome to the Community,
I just tested the link you included in your first post, and it worked perfectly for me.   In your post, above, it appears you were diverted to the Microsoft help desk instead of the Skype Customer Support team  Your link directed me to the account verification form.  Please try this route instead to contact Skype Customer Service, starting with this link to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!