HACKED! I am 90% sure I have a hacker on my machine (keylogging, keylogger)

HACKED! I am 90% sure I have a hacker on my machine (keylogging, keylogger)
There is no way they could have known I had certain accounts, and accessed them, without being on my machine.
What can I do to TRACK THEM?
In the last year or so:
• My PayPal was hacked. The person at PayPal said they logged in with ONE ATTEMPT. Someone tried to get funds from my account, to transfer them to someplace in California.
• My Credit card was hacked. The person got into my settings, and changed the email address. Someone also tried to buy something, again, in California.
I believe it's someone who has my IP address (probably from an email I sent). I know someone who was taking computer forensics -- and worked as an IT person at a hospital -- who has major reasons to get onto my machine to see what I am doing. She also has my SSN (Social Security Number), bank account numbers, and most credit card account numbers. She has special ties to California. In the last couple of years, she bought a tower Mac.
But, I think that there was no way she could know I had a certain account on a certain Web site, where someone got into it, and printed out 1 certificate (out of about 20-30), and used it. I believe she was "sending a message" that she can mess with my accounts, and do whatever she pleases. This place of business was the closest to where she is staying, walking distance.
Someone also rented videos out in my name -- about 20 miles from where she lives but near where her kids and ex- live, and nearby where I am staying -- and then returned the rented videos late (sending me a message), but keeping one of them without paying (a dance video--she's hugely into dancing).
This person is my sister, I believe; and I believe she is trying to get more via a Probate process than I believe she should (read: taking it from me).
I also got an ad sent in the name of my housemate to a PO Box that almost no one knows about, and at which I get very little mail. The ad was from a company I've never heard of. The PO Box would be listed in my credit file.
Maybe related: I also got a flyer at the house where I am staying that looked like it had added my housemate's middle name to it. I had called them to order a pizza, but I never gave them my housemate's middle name. (I don't think I've given it to anyone.)
I have Norton Internet Security, but that doesn't seem to have stopped it. And it's goofy. It won't let me lock it by clicking its lock. The lock keeps magically coming unlocked.
Also, my computer crashes more than once a week on average.
While I don't have the old Disinfectant installed, I might have accidentally double-clicked it. When I try to Trash it, and empty the Trash, it says it's busy or whatever. (I don't see it running as a regular Application; so if it's busy, it's one of those things I don't recognize.)
I am pretty sure my Passwords have been used; yet the only way someone could know -- and get into an account of mine with ONE attempt would be if they had my Password already. I don't keep these on my computer, or email them, or even write them down. So the only way I can see someone having them is to be on my computer, and very possibly keylogging what I type.
How can I track this activity, and locate where this information may be going.
No one I know seems to take these sorts of things seriously; though I don't really know anyone who knows Macs.
HELP!

I have Norton Internet Security, but that doesn't seem to have stopped it. And it's goofy. It won't let me lock it by clicking its lock. The lock keeps magically coming unlocked.
Also, my computer crashes more than once a week on average.
Those two facts are related.
Norton Antivirus has a very long and illustrious reputation for mangling Mac OS X systems, sometimes to the point where a complete reinstall is necessary. Among other things, it installs kernel extensions which are known to cause kernel panics and system freezes; it contains known and documented bugs which can silently corrupt Adobe Photoshop and Adobe InDesign files, destroy a user's ability to authenticate as an administrator, and (on PPC systems) can cause Classic to stop functioning; and Symantec has on at least two occasions now released flawed .dat file updates which erroneously report certain critical Mac OS X files as "viruses." (Deleting these "viruses" causes damage to the system that in some cases renders it unbootable.)
You may find my User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Privacy, useful:
http://discussions.apple.com/thread.jspa?threadID=1764179&tstart=0
Regarding MacScan, First update the MacScan malware definitions before scanning. You can also contact their support team for any additional support - [email protected]
Security of OS X generally:
http://www.apple.com/macosx/security/
http://www.nsa.gov/ia/_files/os/applemac/I731-007R-2007.pdf
Security Configuration for Version 10.5 Leopard:
http://images.apple.com/server/macosx/docs/LeopardSecurity_Config_2ndEd.pdf

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    # name to server-generated pages (internal error documents, FTP directory
    # listings, mod_status and mod_info output etc., but not CGI generated
    # documents or custom error documents).
    # Set to "EMail" to also include a mailto: link to the ServerAdmin.
    # Set to one of:  On | Off | EMail
    ServerSignature On
    # HostnameLookups: Log the names of clients or just their IP addresses
    # e.g., www.apache.org (on) or 204.62.129.132 (off).
    # The default is off because it'd be overall better for the net if people
    # had to knowingly turn this feature on, since enabling it means that
    # each client request will result in AT LEAST one lookup request to the
    # nameserver.
    HostnameLookups Off
    # PidFile: The file in which the server should record its process
    # identification number when it starts.
    PidFile /var/run/httpd.pid
    # The accept serialization lock file MUST BE STORED ON A LOCAL DISK.
    LockFile "/private/var/log/apache2/accept.lock"
    <IfModule mod_rewrite.c>
        RewriteLock /var/log/apache2/rewrite.lock
    </IfModule>
    # Language settings
    Include /private/etc/apache2/extra/httpd-languages.conf
    <IfDefine WEBSHARING_ON>
    # Multi    -language error messages
    #Include /private/etc/apache2/extra/httpd-multilang-errordoc.conf
    # Fancy directory listings
    Include /private/etc/apache2/extra/httpd-autoindex.conf
    # User home directories
    Include /private/etc/apache2/extra/httpd-userdir.conf
    # Real-time info on requests and configuration
    #Include /private/etc/apache2/extra/httpd-info.conf
    # Virtual hosts
    #Include /private/etc/apache2/extra/httpd-vhosts.conf
    # Local access to the Apache HTTP Server Manual
    Include /private/etc/apache2/extra/httpd-manual.conf
    # Distributed authoring and versioning (WebDAV)
    #Include /private/etc/apache2/extra/httpd-dav.conf
    </IfDefine>
    # Secure (SSL/TLS) connections
    <IfDefine !MACOSXSERVER>
    #Include /private/etc/apache2/extra/httpd-ssl.conf
    </IfDefine>
    <IfDefine MACOSXSERVER>
    <IfModule mod_ssl.c>
            SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown
            SSLPassPhraseDialog exec:/etc/apache2/getsslpassphrase
            SSLSessionCache shmcb:/var/run/ssl_scache(512000)
            SSLSessionCacheTimeout 300
            SSLMutex file:/var/run/ssl_mutex
            SSLRandomSeed startup builtin
            SSLRandomSeed connect builtin
            AddType application/x-x509-ca-cert crt
            AddType application/x-pkcs7-crl crl
    </IfModule>
    </IfDefine>
    <IfModule mod_jk.c>
            JKWorkersFile /etc/apache2/workers.properties
            JKLogFile /var/log/apache2/mod_jk.log
            JkShmFile /var/log/apache2/jk-runtime-status
    </IfModule>
    <IfModule php5_module>
        AddType application/x-httpd-php .php
        AddType application/x-httpd-php-source .phps
        <IfModule dir_module>
            DirectoryIndex index.html index.php
        </IfModule>
    </IfModule>
    <IfDefine !MACOSXSERVER>
        Include /etc/apache2/other/*.conf
    </IfDefine>
    <IfDefine MACOSXSERVER>
        <IfDefine WEBSERVICE_ON>
            Include /etc/apache2/sites/*.conf
        </IfDefine>
        <IfDefine !WEBSERVICE_ON>
            Include /etc/apache2/sites/virtual_host_global.conf
            Include /etc/apache2/sites/*_.conf
            Include /etc/apache2/sites/*__shadow.conf
        </IfDefine>
    </IfDefine>

    That's a comment in the file. It has no effect at all.

  • I have a "hacker" PC showing up under the "Shared" section of the Finder

    Today I noticed a PC computer icon showing up under the "Shared" section of the finder. The computer name was brn_921bc1. I immediately went into System Preferences and turned off file sharing. Is it really that easy for a PC hacker to come into my computer? Please help, as this seems to be a huge security threat.
    Thanks!!

    polishedstaple wrote:
    Today I noticed a PC computer icon showing up under the "Shared" section of the finder. The computer name was brn_921bc1. I immediately went into System Preferences and turned off file sharing. Is it really that easy for a PC hacker to come into my computer? Please help, as this seems to be a huge security threat.
    Thanks!!
    I doubt this is a hacker but you do seem to have an insecure setup. If you have your computer connected directly to a cable modem then you are essentially on a shared subnet with lots of other people Most of them aren't hackers -- probably none of them are. But this situation does leave you vulnerable which is why many people prefer to place a router in between their cable modem and their computer even if they are only connecting a single mac or pc to the internet.
    My first suggestion is that you turn on your Mac's firewall immediately. Open your System Preferences and type "firewall" in the search box. Hit return. When the firewall screen opens select "Allow only essential services". You should do this before you finish reading this thread.
    My next suggestion is to buy what's called a NAT router and stick it in between your cable modem and your mac as soon as practical. This will give you a far more secure setup than you can get with a software firewall alone. If you need help setting it up, come back here and I'm sure you can find the advice you need.

  • With Firefox 11 I have a new item on the right click menu called Volcano. Does this mean I have been hacked or this a feature I can't find and info on?

    With Firefox 11 it looks like I have been hacked but I can't tell for sure. With a right click in the browser menu there is a Volcano option at the top. I can't find and help information of this menu option. I don't dare click on it.
    Is this something new that was added?

    No feature I have heard of?
    Does the item still appear if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
    How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

  • I may have been hacked. How do I reinstall operating system of my imac 4

    I may have been hacked. How do I reinstall operating system of my imac version 10.7.5

    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
            the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • I have been hacked, and can not contact Skype

    My acount have been hacked on 7th May.I discoverd it a week ago, since then i am filling the support forms with my correct email address  every day and i didn't receive an answer.Every time I had finished filling the form i can see the following: -----------------------------------------------------------------------------------------Looks like we’ve got everything we need Currently you can expect a response within 72 hoursSometimes emails can get caught up in a world of spam. Learn more about making sure our emails get through.The details you’ve sent to usSupport Request Number:1296572871 Your detailsCountry or region: IsraelPreferred language: EnglishOn which device are you running this application?NoneYour first name:XXXXYour last name:XXXXYour email address: [email protected] Skype name(s): XXXX----------------------------------------------------------------------------------------- Beside that i don't receive any confirmation to my Email addrerss and no one answer for me for a week. I've check my gmail settings and i don't block any Email from skype. Please help me!!! 100$ dollar stolen from me! Netenel

    From what I can see, there is no call forwarding set up for your account. No phone number is specified for Skype calls to be forwarded to, nor is there any order in our system for Skype Call Forwarding. So in terms of money, you have not been charged.
    What this person seems to have activated in your account is Voice Messaging. He took over your account and recorded a message for Skype users to hear when they try to call your account but you are not available. You can easily deactivate this feature, or just change your personal message, if you follow the steps of this FAQ:
    https://support.skype.com/en/faq/FA10473/setting-up-and-listening-to-voice-messaging-windows-desktop
    Hope that helped, good luck!

  • TS3899 I can only pick up e mails in Trash, wondering if I have been hacked. Any ideas?

    I can only pick up e mails in Trash, wondering if I have been hacked. Any ideas?

    is this a shared i map account?  where somebody else is looking at the e mails on a diffeent device, and trashing them?  Are you deleting them from a different device on the same mail account.
    A hack of the pad is not the problem, but it sure sounds like somebody else is participating in your mail service.  
    (you might want to change your mail password)
    Last choice - is you ISP sending these to trash because it thinks they are junk mail or spam?

  • Might my eMac have been hacked?

    I really doubt it...
    Something tells me that after over 5 years of faithful service this isn't the case but here's the story...
    My eMac simply crashed. I was putting clips in iMovie for a project and suddenly it said that there was an error or that one of the files had an error. So I restarted... I started trying to import the clips again and this black screen took over my Mac.
    Then it wouldn't start up, well, the farthest I could get was the first screen with the Apple and the spinning lines under it.
    So after much debate I did a clean 10.3 install and things seemed to be working fine. I did a slew of software updates. Then as I tried to reinstall old software (maybe I should have tried reinstalling the software before the software updates?), some installed, while iLife 2004 wouldn't. Also, I tried to install NeoOffice and that wouldn't install either.
    So I ended up logging out and I saw that there was an extra user titled OTHER... listed on the logout screen. I didn't create this user. Also, when I logged back in my dock went back to normal (how it was when I reinstalled 10.3) yet programs that I had downloaded were still in my applications folder.
    I checked FILE SHARING in my preferences and my computer listed it as off.
    Under the SECURITY listing it says that a MASTER PASSWORD isn't set for my computer (yet, it always asks me for one when it comes time to download things). Also, it says that FILE PROTECTION is off my account.
    So basically, I am trying to figure out what the problem might be. I was planning on getting a new iMac so this isn't too terrible, but I am wondering if, should my computer have been hacked, what all this means?
    Could it have gotten a virus? I know those are rare...
    Any help would be great,
    Evan Jacobs

    The 'other' at logon indicates that the root user account is active:
    About the root User and How to Enable It
    If you did a clean install, there would be no accounts carried over; are you sure you didn't do an Archive and Install instead?
    Who else has had physical access to the Mac? There have been exploits that lure unwary users to install trojan horse software over the net (this is the just most recent), but an administrative user password is still required from the user before those work. With physical access to a computer and a disc with appropriate software, any computer is vulnerable.
    'Master Password' refers to an Open Firmware password; that's a separate item from an administrative user password. Refer to Open Firmware Password settings. Any download/install should be asking for an administrative user password.
    You may want to refer to Corsaire: Securing Mac OS X (not sure if the host website still has the older Panther OS X 10.3 version online). Other resources are Mac OS X Security and NSA Security Configuration Guides.

  • Hi Apple support, my name is Derek Turner and I have been hacked through a friend's email account and I wish to know if 1. I can clean my email list of names and account with software and 2. How is it possible to delete emails that are still coming back

    Hi! My name is Derek Turner and I have been hacked through a friend's email message to me which I opened unsuspecting any danger.  Initially, he sent me an 'attention' or warning email with a link which I tried to open but it could not be opened, so I left it not knowing what it was all about at the time.  Later, I received another email from him (probably the hacker) and opened a 'not very pleasant' web site.  It did not twig with me at the time as I am a bit new to this type of thing but when I mentioned it to my wife she immediately said that I had been 'hacked'.  By this time it was too late, and it infected all my email addresses!  I would be grateful if you may know if there is software that I can use to clean up my email account and if there is anything for iPad minis that can prevent this happening in future? (Malware, Firewall?).  I am also getting emails back that relate to the hacker and I cannot 'delete' them from my iPad, only on my PC!  Any suggestions?
    Thank you for your time regarding this matter,
    Derek Turner,( a very new iPad mini user!)

    Hi,
    I don't think that can be solved by any advice the regular posters could post here.
    I would go back to Apple and explain the situation (again).
    I would also consider closing the account (Apple rarely seem to do this as accounts are never deleted but just closed).
    I understand this may cause issues for things purchased in iTunes and the App Store which my include Restoring the OS at some point.
    8:20 pm      Tuesday; September 16, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • How do I get firefox to display images clearly? I've got Windows 2000 Pro and Firefox 3.6.6. Internet Explorer shows images clearly, so I'm sure I have the correct graphics driver. Do I need a plugin or add-on of some sort? When I go to "updates", it

    When I use Firefox the images and logos don't show up clearly/correctly. I'm using Windows 2000 Pro. and just installed Firefox 3.6.6. I'm sure I have the right graphics driver as I'm able to see the images and logos clearly in Internet Explorer. I only have the "default plugin 1.0.0.15" installed. I'm thinking that I'm missing a plugin or add-on of some sort, but I'm not sure which one(s). When I go to "updates" it says there were no updates available. When I go to "Add-ons" it gives a list of Add-ons but I'm not sure which would help my issue. Any help would be appreciated.:)
    == This happened ==
    Every time Firefox opened
    == I decided to Download and Use Firefox on this computer. I was using IE before, and it works fine. ==
    == User Agent ==
    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

    Firefox works fine on Windows 2000 SP4 for me.
    Any chance you have a dial-up connection that uses a web accelerator to speed the loading of content?

  • My imessages have been hacked and recovery email changed and I can't delete it! (with pic)

    My iMessages have been hacked and the hacker entered his email as the recovery email with security questions I can't answer. I contacted Apple support and went through the 24 hour process of changing my info so that I could get into the account, but his email address is still the recovery address and it does not give me the option to delete it. I've added alternate emails that can be deleted, but it will not let me change or delete the recovery email. I can change phones and passwords a million times, but if he can just recover my password what am I supposed to do? I have turned iMessage off on my phone (as well as the gps) but I would really like help in deleting that recovery email if anyone has any bright ideas! The pic below shows the only place in all of the settings that his email address shows up anywhere! Any help is very very very appreciated.

    Hi,
    I don't think that can be solved by any advice the regular posters could post here.
    I would go back to Apple and explain the situation (again).
    I would also consider closing the account (Apple rarely seem to do this as accounts are never deleted but just closed).
    I understand this may cause issues for things purchased in iTunes and the App Store which my include Restoring the OS at some point.
    8:20 pm      Tuesday; September 16, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • I have a new iPhone 6 plus and all is OK. But the mail shows more than 400 'unread' messages whereas there are none in the mailbox or trash or anywhere else I have looked. I can send and receive with no problem. I'm sure I have no unread messages.

    I have a new iPhone 6 plus and all is OK. But the mail shows more than 400 'unread' messages whereas there are none in the mailbox or trash or anywhere else I have looked. I can send and receive with no problem. I'm sure I have no unread messages.

        jsavage9621,
    It pains me to hear about your experience with the Home Phone Connect.  This device usually works seamlessly and is a great alternative to a landline phone.  It sounds like we've done our fair share of work on your account here.  I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you.  I look forward to speaking with you.
    TrevorC_VZW
    Follow us on Twitter @VZWSupport

  • I am a new mac user and tried to update my firefox but now i have multiple foxes and a half fox fix something? how do i get it all together in one and be sure i have current version on only?

    i am a new mac user and tried to update my firefox but now i have multiple foxes and a half fox fix something? how do i get it all together in one and be sure i have current version on only?

    Hi there
    I think in this case, you may be best to speak with Microsoft about this, as it does seem like an issue with Office, and not your Mac.
    Follow this link, to find your local Microsoft Support contact number.
    Or perhaps create a new topic in the Microsoft Support Communities
    Good luck

  • My iPhone 5c appears to have been hacked - what should I do?

    My iphone 5c appears to have been hacked and has been doing some weird things recently. I have iOS 7 installed.
    It deleted all my notes.
    It deletes text message streams from various random contacts. I have resorted to taking screenshots of my messages to prove this as it is still happening.
    It deleted a few of my contacts so that only their numbers showed on the top of text message conversations.
    The weridest thing though is that for the remaining contacts it seemed to add an additional random mobile number to each one so that each contact had two numbers.
    Furthermore, for one of my contacts, when I opened the contact there was some French profile wording and a picture of an African man I have no idea who he his (the contact is an asian lady from anerica). I took a screenshot of the contact page and emailed it to her to see if this was something she'd setup by accident but she simply replied that she had no idea why I had that contact stored under her name on my phone.
    I live in the UK and do not know any French people!
    I'm really worried as it feels like my phone has been hacked/tampered with remotely as this is extremely weird.
    How do I find out if my phone has been hacked/tampered with and is there anything Apple or the police can do?
    Will restoring the phone clear the issues? I'm reluctant to do this though as I have no faith that important info added to my phone since these happenings (such as my text message screenshots) will not be simply lost forever.
    If I can show the issues at the Apple store will they replace the handset? Does it seem like a hardware/software issue or is it obvious that the phone is being tampered with?
    Please help!

    First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.
    If this does not help, set it up as new device, explained here:
    How to erase your iOS device and then set it up as a new device or restore it from backups
    If still no luck, get it checked by visiting an Authorized Apple Service Provider or contact Apple Support to get it serviced:
    iPhone - Contact Support - Apple Support

  • Error while writing to file: C: \ Program Files (x86) \ iTunes \ iTunes.Resources \ el.Iproj \ iTunesExtrasDownload.png. Make sure you have access to this directory.

    When i try to install iTunes in my Windows 7, this error message apear "Error while writing to file: C: \ Program Files (x86) \ iTunes \ iTunes.Resources \ el.Iproj \ iTunesExtrasDownload.png. Make sure you have access to this directory." Someone help me!!

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
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