Hacked skype account, multiple auto-recharges

Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray

Raymondwu wrote:
Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray
You may need to contact customer service for clarifications regarding those charges, and for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHE...

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

kingie wrote:
HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
Hello
Your account has been hacked and has now been blocked for your protection. You should change your password and contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How dangerous is hacking the account if auto-recha...

Today I had my account hacked with both email and a password changed by someone. I have already contacted skype customer support so I hope they will do something with this.
The problem is that the account has an auto-recharge option turned on with a credit card connected to it. A question: how dangerous is this situation? I understand that the perpetrator can use all my current money and skype will recharge my card - and this can be repeated. Or this is not so easy? And if this is possible - will I be able to prove to my credit card company that the money has been stolen this way - based on my report to skype?
Or should I ask my credit card company to block my card ?
Solved!
Go to Solution.

Hi, Shekvl1, and welcome to the Community,
You are right to be vigilant: I would contact my credit card issuer immediately and alert them to potentially fraudulent purchases attempted in your name on Skype - and even go so far as to request a fraud alert be placed on your account at least for the time being. Doing so will require that you provide additional confirmation of your identity every time you use your card, however the inconvenience also brings with it peace of mind.
Depending upon the financial institution or agency that issued your credit card, they may offer to or even insist upon replacing the number.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used.
3. If the hacker also changed your registered email address, changed it back to your own email address. Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
After acquiring a new password, you can proceed in changing the registered email address to your own email address;
  https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. They will most likely ask you to provide some details in order for them to verify that you are the real account owner. Select subject/topic Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5. If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note: If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C. What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D. How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

Hacked skype account ! NEED HELP

Ok my skype account "rp-dream" was hacked minutes ago... But they hack my email too... Can you please do something? Change the mail and send me a password to the new one? I really need my skype back!

Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
I think Skype usually respond to users' concern within 24-72 hours.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Hacked skype account

I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?

ganga-dilhani wrote:
I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?
In what section/tab/part/window did you see that strange username?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

~URGENT~ Hacked Skype Account ~URHENT~

Hello, I am Micheal (poppopsea) on Mar 28, my account password was changed as seen here: http://prntscr.com/6xgzvf , I been trying to get the account back since. I have filled out the password recovery form about 20 times and each time I get an email for my ALT account "[Removed for privacy]" I am just about to lose my **bleep** Skype. I believe the same person/people who did this have just hacked my paypal and made payments on it to a fake email under my name. I contacted paypal support who proceeded to screw me over by saying there was no evidence considering the I.P. was private and the email the funds were trandfered to was under my name. These people have royally screwed me. They have stolen my skype, $756.57 from my paypal. And now you people are refusing to give me support. Support says they cant go off I.P. logs even though that should be proof enough that the password change was not me. I have contacted email support, live chat support, and neither have been able to help me. This is my last resort. If I cannot get my skype back I will take legal action, seeing as nothing was done towards a malicious attack. These people have completely **bleep**ed me over. I am sick of nothing being done about this. Help me out please. And I swear if I have to fill out that **bleep** password recovery forum one more time, I am going to go off.

Sorry guys, I know it can be a bit unpleasant to fill out forms especially when time is of the essence in matters such as these. I can assure you that the Customner Support team which handles compromised accounts can help but are unable to without first getting all the information they need to proceed.
The compromised account form is a bit different in that it would let the staff know there's an urgent issue and to lock the account at which point they would look into the account history and go from there. Before any of that can occur, they need to verify that the person filing the claim is the actual account holder and that the claim is an authentic one. If there's already a claim in progress, odds are they are already looking into things and is the best that can be done.
I'm sorry for the delay as sometimes it takes time to process these things.

PayPal auto-recharge fails even though manual paym...

Hello,
Every month my PayPal auto-recharge fails. I go into my account, make a manual payment using PayPal, and set up auto-recharge. Then auto-recharge fails.
I have talked to Skype customer support about this more times than I can remeber. The conversation always ends up with them explaining to me how auto-recharge works and listing the same possible reasons for failure that I get in the error email.
Does anyone an idea why this would be?
And please note: My PayPal account is fine. It works every time for manual recharge. Every time. It only fails for auto-recharge. Same account, same credit card. Every time.
Thank you in advance for your help

Raymondwu wrote:
Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray
You may need to contact customer service for clarifications regarding those charges, and for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype auto-recharged my account twice. how can i r...

I have skyp set to auto-recharge 10$ when my account gets low. Today when my account got low, skype auto recharged and then a few hours later, auto recharged again. How can I reverse the second auto recharge?
Thanks,
kylearora

Hi, Tambor_Skype, and welcome to the Community,
Yes; you will have the same number -- as long as you reactivate your number within the 90 days following your Skype Number subscription's actual expiration date. While it appears to be a convoluted process, I can attest to the fact that it works.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Someone hacked my account and charged my skype cre...

Someone hacked my account and bought a subscription for Egypt. When I discovered that I cancelled the subscription and disabled auto-recharge system. How can I have it refunded - $39.99?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

My Skype Account Was Hacked Today

Hi
My Skype Account Was Hacked Today. Skype Out Credit was automatically charged to my account twice for 28.35 EUROS each time. A third attempt was rejected due to my daily limit. Multiple calls were made to African Phone Numbers.
I had a strong password and have since changed it.
Can we figure out what happened here?
Can I get refunded?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype account was "hacked"

I'll keep this short.
Someone "hacked" my account a few hours ago.
I had no trouble resetting my password and getting it back, however I'd like to find out the IP address which the reset was submitted from.
Nothing else was comprimised so they must have simply guessed my skype password, and, annoyingly, unless I've completely missed it, skype doesn't have the option anywhere (online or in the program itself) to display actions/logins by IP.
I would really like to be able to narrow down who this was, so if there is any way I could get hold of this information, I'd appriciate it if someone could point me in the right direction.

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Auto-recharge runs amok - warning!

Chat support seems unable to grasp this issue and the form to submit email questions is having some unspecified problem that keeps it from going through.
I want to give folks a heads up who use Skype Credit with Auto-Recharge enabled that despite a very specific scope of services, Auto-Recharge has lattitude within Skypes billing systems to 'vote early and often' as it were.
In multiple places in your account you can find notes like: "Auto-recharge is enabled - Your Skype Credit balance will Auto-recharge with $10.00 when it falls below $2.00 using payment method PayPal"
That (and the other pages and FAQs) clearly define the scope as being limited to charging you $10 when your balance falls below a trigger point.
A reasonable person would assume this means the only time Skype would charge me is when my trigger point is reached - and that the only charge would be one in the amount of $10.
This is not however what happened to me. I had a $24 Skype Online Number charge set to bill to Skype Credit. When this occured in February, Paypal charged me three separate times for $10 each, until it had enough Skype Credit to process the $24 charge on the account.
While I don't have an issue with paying for the Online Number, and wouldn't have an issue with Skype attempting to use the available balance for that charge or even ultimately for Skype to charge me $10 to try to cover the charge, the underlying issue here is that Skype feels that having approval to charge me $10 under specific circumstances is the same as having my approval to charge me to cover ANY amount that their system happens to think is due.
What if there was a billing error (we've all experienced something like this) and the automated system thought that I was to be charged $240 instead of $24? It would have tried to hit my account 24 times instead of just 3.
The correct response to this situation would be for Skype to email my account with a notice that my online number recently attempted to charge my Skype Credit but that it was unable to go through ... please go check and resolve the issue, etc. Skype lacks the authority to charge me over and over as it pleases until it decides it has enough to process automated charges. Skypes only authority is to charge me $10 when my account balance gets below $2.
Online chat's only support advice in February was to disable Auto-recharge ... which by all other accounts is very convenient. I would not remember to log in to cover my $3 monthly charge every month, so within the scope of the auto-recharge agreement it works very well ... it's just that somewhere a glitch came into the works and this vehicle into my bank account now lets skype do whatever it wants with my bill. Online chat also gave me an invalid 'SR' number after promising to report this to the developers, so I was unable to get someone to check on the status of that issue.
While changing Online Number to bill a different method might solve the specific issue of my online number, it doesn't change the fact that Skype has and likely will continue to operate with this problem in place unless there's some way to communicate the issue to someone who will take ownership of the customers expereince and resolve to have this hole patched.

Hello and thank you for your post. I've escalated your cmments within Skype for review.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account possibly hijacked

I was making a Skype call yesterday and got bumped off while it was ringing. When I tried to log in again. I got an error message saying that my username and password were not recognized. When I tried to reset my password, the system had no record of my e-mail addresses - any of them.
Today, I created a new account and then looked for my original username using "Add Contact". It showed up with someone else's name attached to it.
What should I do?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Can't link Microsoft account to Skype account, sam...

I signed up for skype in 2008. Downloaded the app some years later and started using on electronic devices. Bought credit through iTunes. On sept 26th received 3 strange emails from skype telling me that 1. my “skype credit active again,” 2. “currency conversion from USD to EUR was successful,” and 3. “registered email changed to [e-mail removed for privacy and security].” None of these changes were brought on by me so I went about getting my account frozen/released.
In trying to deal with this hacked Skype account, I had to create a Microsoft account. I used the same email tied to the hacked Skype account – [e-mail removed for privacy and security]. When I tried to linking this Microsoft account to my Skype username, it didn’t recognize my password so I reset it. My Skype username didn’t recognize the reset password, only the Microsoft account registered to e[e-mail removed for privacy and security] allowed me to use the reset password.
My question is how can I link the two if I can’t get access to my old Skype account. My “new” Microsoft account uses my old address but now has live: in front of it, but has none of my old account history, contacts, information etc…I have tried reinstalling the programs on all devices but am never prompted to link accounts as seen in tutorials. Even if I were, I wouldn't be able to sign in to my Skype account.

Hi Bunais,
Thank you for posting this issue on the TechNet community forums.
From the description I understand that you're having problems switching your local account to a Microsoft account and are receiving the error message: "The password you signed in with is different from your password for your Microsoft account".
Is this correct?
Here's an article that may help you:
http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_security/unable-to-switch-to-microsoft-account/dac8339f-febf-4ecf-9902-bef5865c8bf5

Hacked skype account, multiple auto-recharges

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