Hacked skype account

I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?

ganga-dilhani wrote:
I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?
In what section/tab/part/window did you see that strange username?  
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 

Similar Messages

  • Suggestions on how to handle "Hacked Skype Account...

    I. User Can Still Access Account
    Run a full anti-virus scan (and other security scans available in your computer).  This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
    2.  Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used. 
    3.  If the hacker also changed your registered email address, changed it back to your own email address.  Here is the link on how to change your registered email address;
    https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
    4.  Contact Skype to report the incident.  They may be able to provide you with further explanation, clarification and helpful advice.  Use the Subject Security & Privacy >> Identity theft / Account takeover.
    https://support.skype.com/support_selection
    5.  You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
    II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
    Run a full anti-virus scan (and other security scans available in your computer).  This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
    2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
    https://login.skype.com/account/password-reset-request
    3. Contact Skype to report the incident.  They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject  Security & Privacy >> Identity theft / Account takeover.
    https://support.skype.com/support_request
    4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
    III.  User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
    Run a full anti-virus scan (and other security scans available in your computer).  This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
    2.  If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address.  just click the link below;
         https://login.skype.com/account/password-automation
        After acquiring a new password, you can proceed in changing the registered email address to your own           email address;
        https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
    3.  Contact Skype to report the incident.  They may be able to provide you with further explanation, clarification and helpful advice.  They will most likely ask you to provide some details in order for them to verify that you are the real account owner.  Select subject/topic Security & Privacy >> Identity theft / Account takeover.
         https://support.skype.com/support_request
    4.  You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
    5.  If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
    Note:  If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
    Useful Links
    A. Protecting your Computer
    http://www.skype.com/intl/en-gb/security/online-safety/#protecting
    B. Skype Security - Protecting your online safety, security and privacy.
    http://www.skype.com/intl/en/security/
    C.  What can I do if someone has taken over my account? (from support.skype.com)
    https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
    D.  How can I contact Skype Customer Service?
    https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

    Skype is useless for this.
    They will claim that you the user are responsible, and that they don't need to do anyhing.
    So....
    Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
    Each user is liable for whatever the hackers can steal.
    As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

  • Hacked skype account ! NEED HELP

    Ok my skype account "rp-dream"  was hacked minutes ago... But they hack my email too... Can you please do something? Change the mail and send me a password to the new one? I really need my skype back! 

    Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
    https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
    I think Skype usually respond to users' concern within 24-72 hours.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Hacked skype account, multiple auto-recharges

    Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
    Cheers,
    Ray

    Raymondwu wrote:
    Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
    Cheers,
    Ray
    You may need to contact customer service for clarifications regarding those charges, and for further assistance;
    http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
    For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • ~URGENT~ Hacked Skype Account ~URHENT~

    Hello, I am Micheal (poppopsea) on Mar 28, my account password was changed as seen here: http://prntscr.com/6xgzvf , I been trying to get the account back since. I have filled out the password recovery form about 20 times and each time I get an email for my ALT account "[Removed for privacy]" I am just about to lose my **bleep** Skype. I believe the same person/people who did this have just hacked my paypal and made payments on it to a fake email under my name. I contacted paypal support who proceeded to screw me over by saying there was no evidence considering the I.P. was private and the email the funds were trandfered to was under my name. These people have royally screwed me. They have stolen my skype, $756.57 from my paypal. And now you people are refusing to give me support. Support says they cant go off I.P. logs even though that should be proof enough that the password change was not me. I have contacted email support, live chat support, and neither have been able to help me. This is my last resort. If I cannot get my skype back I will take legal action, seeing as nothing was done towards a malicious attack. These people have completely **bleep**ed me over. I am sick of nothing being done about this. Help me out please. And I swear if I have to fill out that **bleep** password recovery forum one more time, I am going to go off.

    Sorry guys, I know it can be a bit unpleasant to fill out forms especially when time is of the essence in matters such as these. I can assure you that the Customner Support team which handles compromised accounts can help but are unable to without first getting all the information they need to proceed.
    The compromised account form is a bit different in that it would let the staff know there's an urgent issue and to lock the account at which point they would look into the account history and go from there. Before any of that can occur, they need to verify that the person filing the claim is the actual account holder and that the claim is an authentic one. If there's already a claim in progress, odds are they are already looking into things and is the best that can be done.
    I'm sorry for the delay as sometimes it takes time to process these things.

  • Someone hacked my account and charged my skype cre...

    Someone hacked my account and bought a subscription for Egypt. When I discovered that I cancelled the subscription and disabled auto-recharge system. How can I have it refunded - $39.99?

    you can visit the link below for suggestions;
    Suggestions on how to handle “Hacked Skype Accounts”
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Skype account was "hacked"

    I'll keep this short.
    Someone "hacked" my account a few hours ago.
    I had no trouble resetting my password and getting it back, however I'd like to find out the IP address which the reset was submitted from.
    Nothing else was comprimised so they must have simply guessed my skype password, and, annoyingly, unless I've completely missed it, skype doesn't have the option anywhere (online or in the program itself) to display actions/logins by IP.
    I would really like to be able to narrow down who this was, so if there is any way I could get hold of this information, I'd appriciate it if someone could point me in the right direction.

    you can visit the link below for suggestions;
    Suggestions on how to handle “Hacked Skype Accounts”
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • My Skype Account Was Hacked Today

    Hi
    My Skype Account Was Hacked Today. Skype Out Credit was automatically charged to my account twice for 28.35 EUROS each time. A third attempt was rejected due to my daily limit. Multiple calls were made to African Phone Numbers.
    I had a strong password and have since changed it.
    Can we figure out what happened here?
    Can I get refunded?

    you can visit the link below for suggestions;
    Suggestions on how to handle “Hacked Skype Accounts”
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • Skype Account possibly hijacked

    I was making a Skype call yesterday and got bumped off while it was ringing. When I tried to log in again. I got an error message saying that my username and password were not recognized. When I tried to reset my password, the system had no record of my e-mail addresses - any of them.
    Today, I created a new account and then looked for my original username using "Add Contact". It showed up with someone else's name attached to it.
    What should I do?

    you can visit the link below for suggestions;
    Suggestions on how to handle “Hacked Skype Accounts”
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • Can't link Microsoft account to Skype account, sam...

    I signed up for skype in 2008. Downloaded the app some years later and started using on electronic devices. Bought credit through iTunes. On sept 26th received 3 strange emails from skype telling me that 1. my “skype credit active again,” 2. “currency conversion from USD to EUR was successful,” and 3. “registered email changed to [e-mail removed for privacy and security].” None of these changes were brought on by me so I went about getting my account frozen/released.
    In trying to deal with this hacked Skype account, I had to create a Microsoft account. I used the same email tied to the hacked Skype account – [e-mail removed for privacy and security]. When I tried to linking this Microsoft account to my Skype username, it didn’t recognize my password so I reset it. My Skype username didn’t recognize the reset password, only the Microsoft account registered to e[e-mail removed for privacy and security] allowed me to use the reset password.
    My question is how can I link the two if I can’t get access to my old Skype account. My “new” Microsoft account uses my old address but now has live:   in front of it, but has none of my old account history, contacts, information etc…I have tried reinstalling the programs on all devices but am never prompted to link accounts as seen in tutorials. Even if I were, I wouldn't be able to sign in to my Skype account. 

    Hi Bunais,
    Thank you for posting this issue on the TechNet community forums.
    From the description I understand that you're having problems switching your local account to a Microsoft account and are receiving the error message: "The password you signed in with is different from your password for your Microsoft account".
    Is this correct?
    Here's an article that may help you:
    http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_security/unable-to-switch-to-microsoft-account/dac8339f-febf-4ecf-9902-bef5865c8bf5

  • Seems like somebody is using/hacking my account?

    Hi,
    I've been using Skype and it has kept turning me online occasionally whilst I am invisible, I've tried to find solutions such as turning off promotions and disabling uPnP (as I saw looking at people with similar problems). I recently learnt that to other people even when I don't have skype running on my computer that people see me as online, or away. When I go onto skype (automatically as invisible) I go invisible to other people, but as soon as I quit skype I return back to away.
    I am concerned about this and I have changed my password also, but it is still happening. Today whilst I was making a call, the ringing tone stayed during the call and even after I quit skype and I couldn't find anything in processes but it still kept ringing! (It eventually subsided).
    Any help would be greatly appreciated.

    you can visit the link below for suggestions;
    Suggestions on how to handle “Hacked Skype Accounts”
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Skype Account Hacked - Will this affect my Microso...

    Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address.  Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
    Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login.  Anyway, I digress.
    I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc).  Or would he have needed to also get around my Microsoft password to do that.  I suspect the latter, as that is where I am being sent.
    Would anyone like to put my mind at rest?

    You can try to retrieve the sync key from that mobile device.
    * about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

  • Skype Account HACKED

    I have had someone gain unauthorized access to my Skype account.  This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them.  I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT.  They said they made a note on my account and that they would not change the email, no matter who came into their live support.
    Here I am today, and what did Skype support do?  They CHANGED THE REGISTERED EMAIL FOR THE HACKER.  He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT.  YET, YOU STILL CHANGED IT FOR HIM??  Skype is an absolute JOKE.  This service is absolutely garbage.  You should be ashamed of the horrible security.
    My account =---
    My registration email = ---
    This email was completely secret.  This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address).  My passwords are secure, my email is secure.  The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
    He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
    First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

    afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address].  Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum). 
    You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Skype account hacked, information change can not r...

    Dear Skype community,
    My business skype account was hacked, password and and all information was change in it, I lost access to it complicit. I have Skype premium with over 1000 contacts in it and can not get any help. 
    I've tried all skype links and nothing, it will recognize my email, but for the other skype account, it will not recognize my credit card and name.
    Please provide link or email for customer support. 
    Everywhere I look skype wants me to log in and report the problem, the PROBLEM is that I can not log in anywhere, so I can not restore any of my info. Email that I registered account shows different (also one of my skype accounts, but no the main one). 
    For 3 days I've been trying to get help and nothing so far. 
    My email also been hacked and all the info was lost in it.
    Please advise.
    Need help immidiatly

    Hi, kirilblr,
    No need to double-post; doing so is in violation of Community rules.
    I replied to your enquiry here: http://community.skype.com/t5/Security-Privacy-Trust-and/just-found-some-has-been-using-my-account/t...
    Best,
    Elainem77
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Account Hacked - Skype Support Useless - NO REFUND...

    So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
    So here's the transcript of my "support" chat... useless or very useless? you be the judge...
    Connected with John Felix H.
    Thank you for contacting Skype Customer Support!
    17:51:02 pereljon says,
    hi
    17:51:03 System says,
    Please hold for the next available Live Support Agent.
    17:51:33 John Felix H. says,
    Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
    17:52:10 pereljon says,
    [email protected]
    17:52:14 pereljon says,
    pereljon
    17:52:53 John Felix H. says,
    So I can address you appropriately, may I also have your first name, please.
    17:52:58 pereljon says,
    xxx
    17:53:43 John Felix H. says,
    Okay. Thank you for providing me some information here, xxx.
    17:53:53 John Felix H. says,
    How can I make you smile today?
    17:54:08 pereljon says,
    I'm locked out of my account
    17:54:17 pereljon says,
    suspended.
    17:54:28 pereljon says,
    need to know whats up and get it activated asap
    17:55:03 John Felix H. says,
    Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
    17:55:58 John Felix H. says,
    Let me just ask you. Where are you located right now?
    17:56:47 pereljon says,
    xxx
    17:57:13 John Felix H. says,
    In xxxx?
    17:57:31 pereljon says,
    yes
    17:59:08 John Felix H. says,
    Okay. When was your last call made?
    17:59:51 pereljon says,
    not sure... it was probably to mexico.
    18:00:07 pereljon says,
    I'd have to log in to check
    18:00:53 John Felix H. says,
    Okay. Please do so.
    18:01:19 John Felix H. says,
    You can view your call history by signing in to your account:
    https://secure.skype.com/account/call-history
    18:03:49 pereljon says,
    something is up with logging in... very slow... is there a problem with skype?
    18:05:39 John Felix H. says,
    Oh. Really? I see that our system is working fine here. Connection is good.
    18:05:54 John Felix H. says,
    Why exactly is the problem you have now/
    18:06:03 pereljon says,
    Signing in failed. For your security, your account has been suspended. Click here for more information
    18:06:13 pereljon says,
    Can't log in.
    18:08:29 pereljon says,
    Hello?
    18:08:44 John Felix H. says,
    Oh. I am sorry to hear that. My mistake here.
    18:09:24 John Felix H. says,
    Okay. What month the last was made?
    18:09:58 pereljon says,
    I think i tried to make a call this month, but I can only check on the account.
    18:10:29 John Felix H. says,
    Okay. What number was that?
    18:10:47 pereljon says,
    Its on my skype... its in mexico.
    18:10:59 John Felix H. says,
    Okay.
    18:12:34 John Felix H. says,
    There was a call made to Hongkong this month. Is this authorized call?
    18:12:40 pereljon says,
    No
    18:12:59 John Felix H. says,
    Oh. Okay. Hold on.
    18:14:44 John Felix H. says,
    In order for us to reinstate your account, we need to verify some information here.
    18:15:22 pereljon says,
    yes
    18:15:34 John Felix H. says,
    Okay.
    18:15:59 John Felix H. says,
    We need the following information for verification:
    18:16:19 John Felix H. says,
    1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
    18:17:03 pereljon says,
    xxx
    18:17:09 pereljon says,
    xxxx
    18:17:24 John Felix H. says,
    The name of the cardholder as indicated on the card
    18:17:31 pereljon says,
    xxx
    18:17:49 John Felix H. says,
    The issuing country of the card
    18:18:02 pereljon says,
    USA
    18:18:09 John Felix H. says,
    The billing address on the account.
    18:18:30 pereljon says,
    xxx
    18:19:04 John Felix H. says,
    Okay. Thank you.
    18:19:29 John Felix H. says,
    Please continue to hold. I'll be back.
    18:20:14 John Felix H. says,
    Thanks for waiting!
    18:20:19 John Felix H. says,
    To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
    https://secure.skype.com/account/password-reset-request
    18:20:34 John Felix H. says,
    When done resetting password, please confirm here.
    18:20:39 John Felix H. says,
    I will wait for you.
    18:21:55 pereljon says,
    that page isn't loading
    18:22:29 John Felix H. says,
    I am sorry to hear that.
    18:22:44 John Felix H. says,
    What browser are you using?
    18:23:11 pereljon says,
    firefox, chrome, safari. tried them all... its not the browser...
    18:23:31 pereljon says,
    just loaded on firefox
    18:23:49 John Felix H. says,
    Did you clear your browsing history?
    18:25:58 pereljon says,
    Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
    18:26:41 John Felix H. says,
    Okay. What was the content of the email?
    18:26:55 pereljon says,
    The password reset isn't working... the skype login system is still messed up.
    18:27:26 pereljon says,
    Web Login Problem
    By My status Leonas Sendrauskas on August 14, 2012.
    We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
    18:27:41 pereljon says,
    I don't know what the content is... I don't know chinese.
    18:28:47 pereljon says,
    Here it is translated by google.
    18:28:48 pereljon says,
    This e-mail automatically sent, do not reply.
    Hello, Xxxxx
    Your Skype account from unauthorized activities
    Your account has been suspended.
    Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
    Learn more about how to re-activate their account information.
    Learn more about account protection.
    In connection
    Skype of all my colleagues
    Forgot Password · Account Settings · Help · Terms of Use Privacy
    Get Skype Help
    You can not reply to this email directly, but you can contact us through our Help plates.
    You can also visit our forum.
    Protect your password
    Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
    Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
    © 2003-2012 Skype Limited.
    Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
    Skype, related trademarks and logos and the "S" marks ar
    18:29:24 pereljon says,
    The password change page isn't working...
    18:30:19 John Felix H. says,
    Oh. I am sorry that you are having problem resetting password here.
    18:30:39 John Felix H. says,
    Let me try to resend you this.
    18:33:19 John Felix H. says,
    Hold on please.
    18:37:14 John Felix H. says,
    Please try to reset your password here: http://www.skype.com/go/forgotpassword
    18:38:35 pereljon says,
    nothing
    18:39:59 John Felix H. says,
    I am sorry for the temporary issue here.
    18:40:39 John Felix H. says,
    We advice you to restart your computer and relaunch browser.
    18:40:49 pereljon says,
    I've tried it on two computers.
    18:40:59 John Felix H. says,
    You can also try to clear cache again.
    18:41:36 pereljon says,
    Its not on my side...
    18:43:29 John Felix H. says,
    We do apologize for the problem here.
    18:44:29 pereljon says,
    I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
    18:45:24 John Felix H. says,
    We advice you to reset your password at a later time as we are experiencing technical problem here.
    18:45:56 pereljon says,
    what about my skype credit
    18:46:29 pereljon says,
    and how did my account get compromised?
    18:48:10 pereljon says,
    last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
    18:48:19 John Felix H. says,
    You do not have to worry about your account as this temporarily suspended and no one can access it
    18:48:46 pereljon says,
    I just signed in on my iphone and on the skype app on my mac
    18:49:02 pereljon says,
    but I can't log in on the web
    18:51:24 John Felix H. says,
    Please log-in to your account on one device and log-out from other device.
    18:52:17 pereljon says,
    did it.
    18:52:24 John Felix H. says,
    But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
    18:53:03 pereljon says,
    Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
    18:53:49 John Felix H. says,
    We do apologize for the incident here.
    18:54:22 John Felix H. says,
    Unfortunately we are not able to refund any money that may have been lost due to this incident.
    Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
    For more information on staying secure, please visit:
    http://www.skype.com/go/security/
    18:54:25 pereljon says,
    was able to change my password from within the Mac Skype app
    18:55:44 John Felix H. says,
    Oh. Really. Just now?
    18:56:19 pereljon says,
    through the "Show Account" -> "Change your password" on the Skype application
    18:56:54 John Felix H. says,
    Okay. Thanks. Please hold on a minute.
    18:57:44 John Felix H. says,
    Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
    18:57:48 pereljon says,
    Jul 30 03:06 +xxxx $0.080 this call was me.
    18:57:55 pereljon says,
    Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
    18:58:07 pereljon says,
    I need a refund of $8.580
    18:58:24 John Felix H. says,
    By the way, are you a member of Skype Manager account?
    18:59:10 pereljon says,
    Yes. But it hasn't been used in a while.
    18:59:49 John Felix H. says,
    Okay. So you are connected to this business account, correct?
    19:00:20 pereljon says,
    SHould be. But I can't log into the web site.
    19:01:44 John Felix H. says,
    I am sorry. You cannot log-in yet to your account?
    19:01:55 pereljon says,
    not on the website.
    19:01:59 pereljon says,
    the apps work.
    19:02:34 John Felix H. says,
    I am sorry to here that.
    19:02:43 pereljon says,
    I'm skype manager for venables bell & partners.
    19:03:04 pereljon says,
    I still need my refund.
    19:03:09 John Felix H. says,
    Which device or computer are you using to log-in?
    19:03:20 pereljon says,
    mac os
    19:03:23 pereljon says,
    skype app
    19:03:49 John Felix H. says,
    Are you also log-in to other device?
    19:04:15 pereljon says,
    was in on my iphone.
    19:04:19 pereljon says,
    I'm logged out now
    19:05:04 John Felix H. says,
    Okay. Try to exit Skype app from your Mac and relaunch.
    19:05:57 pereljon says,
    done... and?
    19:06:39 John Felix H. says,
    Then try to sign-in to your account with the new password.
    19:06:57 pereljon says,
    on the website?
    19:07:41 pereljon says,
    website login isn't working
    19:09:14 John Felix H. says,
    No. You said you cannot log-in using your application, correct?
    19:10:18 pereljon says,
    application works. website no. iphone works
    19:11:54 John Felix H. says,
    I am sorry. Which device are you using to log-in the website.
    19:12:12 pereljon says,
    Web browser on mac.
    19:13:59 John Felix H. says,
    Please try to clear your browsing history again on that device.
    19:14:33 pereljon says,
    just got in
    19:16:00 pereljon says,
    so what now?
    19:17:09 John Felix H. says,
    Okay. Great!
    19:17:24 John Felix H. says,
    So you can now use your account.
    19:17:34 pereljon says,
    I need a REFUND
    19:17:40 pereljon says,
    8.580
    19:18:01 pereljon says,
    I did not call Taiwan on Aug 5
    19:18:09 John Felix H. says,
    So you need a refund of $8.580 worth of call?
    19:18:18 pereljon says,
    YES
    19:18:33 pereljon says,
    And I need to know HOW my account was hacked
    19:19:29 John Felix H. says,
    Okay. Let me see what we can do here.
    19:20:04 John Felix H. says,
    Unfortunately we are not able to refund any money that may have been lost due to this incident.
    Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
    For more information on staying secure, please visit:
    http://www.skype.com/go/security/
    19:20:42 pereljon says,
    Then I'll be canceling my account. You obviously have security issues.
    19:21:29 John Felix H. says,
    I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
    19:21:39 John Felix H. says,
    So you want to cancel your account?
    pereljon says,
    Useless

    Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

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