Had a fatal execption while updating to io6. now stuck on connect to itunes screen. tried resetting with no luck. do not know what to do next. help please

Help please.

Here:
iOS: Device not recognized in iTunes for Windows
If you can turn the iPod completely off, see if placing the iPod in DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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Can't update my iPad and now stuck on connect to iTunes screen

My iPad 2 stopped half way through updating today and now is stuck on the connect to iTunes screen. I connected it to my computer, started the restore process, downloaded the update and then I got an error and it went back to the start again! I thought, "ok I'll just go find the file that was downloaded and retry installing it" only to discover that iTunes had deleted the 1.5 GB update it had just downloaded (it took my 2 hours and to top it off I have to pay extra for anything over 500MB I use per day...) Is there any other way to install this update or reset my iPad to factory settings without having to update it?

That screen means it has entered recovery mode and you can only restore by using the recovery mode instructions to connect to iTunes: http://support.apple.com/kb/HT1808 and summarized as:

I phone update failed and now stuck on connect to itunes but it wont connec

I have the latest version of Itunes. I clicked update iphone to some .1 version of software and it was unsucessful. Now my iphone will only show the screen that says I need to connect to Itunes(the one with the cord with the arrow pointing to the itunes logo). I have reset the iphone. Nothing is working and I cant call for help.

This worked!
Nothing worked until i finally went to 8.1.10 FIRST. I had this same problem last week, updating a customer’s 3G to 3.0 from 2.2.1, on a MAC (using iTunes 8.2.1)! I tried on 2 different macs, 2 different sync cables, a bootcamp Vista SP1 on my MBpro and then XP pro SP3. All registered a 1602, 14 or 16 error everytime, about halfway through the update on the iPhone. I also tried removing the old 3.0 update and prefs file from the user data > app > apple directories with no luck. Also tried reinstalling itunes on the Mac.
What finally worked was:
uninstall itunes (if you have anything above 8.1.10).
move your itunes library file (for windows, it’s located under the iTunes directory, usually called iTunes Library.itl). You want iTunes to create a blank file since your 8.2.1 upgraded itl file won’t work with 8.1.10.
put your ipod into DFU mode
restore your iPhone to 2.2.1 using iTunes 8.1.10 (go here to download older versions of iTunes)
use the same site above to download 8.2.0 (not 8.2.1).
install 8.2.0 and connect your iPhone. It will notify you about the update. Download & install the 3.0 update (if you uninstalled, the 3.0 update should be deleted).
upgrade back to 8.2.1
move your library (itl) file back. To be safe, I would hold the shift key down to select your 8.2.1 file (even if it’s named the same as the one you created from iTunes 8.1.10).
1 hour later, I have everything updated. All I can say is that there’s a bug in 8.2.1 that wasn’t there in 8.2.0. I updated my iPod Touch first gen no problem with 8.1. Hope it works for others.
iPhone 3G iPhone OS 2.x Upgrade from 2.2.1 to 3.0

Phone stuck on connect to itunes screen after update attempt

Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
============
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygook

Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

TS1702 I have an Iphone 5 6.01. I have a notice on my app store that I have an update. Tried to update, but it won't. Connected to Itunes and tried to download update for App. I can't do that either. It won't let me update any of the apps. What is w

I have an Iphone 5 6.01. I have a notice on my app store that I have an update. Tried to update, but it won't. Connected to Itunes and tried to download update for App. I can't do that either. It won't let me update any of the apps. What is wrong?

My husband and I are using the same iTunes account on all mac & pc computers, but the libraries are different on each machine. We always manually manage our music (no auto sync). iTunes is up to date on the PCs. My husband uses our joint iTunes account on his pc, but once again, has a different collection in his library from those on the other machines. He can't load any music from his PC to his iphone 4. I can load music from my mac library to my iphone 4s, but cannot load from my pc library to my iphone 4s. How can I switch my main library that it syncs with from the mac to the pc?
Thanks

IPad stuck on "Connect to iTunes" screen after iOS 8.0.2 Update

Attempted to update to iOS 8.0.2 last night on my 4th Gen iPad. After verifying the download, the iPad instructed me to "Connect to iTunes". Once connected, iTunes stated that my iPad was in need of a restore, which I attempted to do so. Upon "extracting software" iTunes states that it cannot recognize my device and fails the restore. My iPad is still stuck on "Connect to iTunes" screen.
So far I've:
Attempted restore on iTunes 3 times
Attempted hard restart (reboot) by holding home button and top button down for ten seconds.
Don't know what else to do, Please Help!!!!

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Stuck on "connect to itunes" screen after trying to update

Update was interupted because of "unknown error"
Now my Ipad is stuck on "Connect to Ituns"
Have tried to reset by holding both buttons for a long time but still only returns to Connect to Itunes sceen.
Itunes does not recognize the ipad.
Anyone any ideas exept for turning it in for service

Makes sure you disable any antivirus or software firewall on your desktop. They can get in the way of the update, causing this problem.
Have you actually got the update downloaded yet? If not, it might be helpful to download and install separately

Iphone 5 is stuck at connect to itunes screen after the last software update

The last thing which I did on my phone is software Update and left it at night .Today Morning I saw my IPhone 5 is stuck at connect to iTunes screen
I tried connecting to iTunes with my laptop and clicked on restore and update still it is at same screen
Rebooted the device still same screen
Please let me know if you are aware of this fix

Hi vadlapavanigeetha,
Welcome to Apple Support Communities.
Did you see an alert window when you attempted to update your iPhone? The suggestions in the article linked below will resolve most update and restore issues.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers!
-Jason

3rd gen - stuck on connect to itunes screen after update

I have recently tried to update my ipod touch 3rd gen to IOS 3.4.5.
10 minutes later it said that the update had failed. After that had happened the ipod was still on charge showing the connect to itunes sign, I looked at itunes and it wasn't recognised there or on 'My Computer'. I uplugged it and the Ipod continued to show the connect to itunes screen for 15-20 seconds after that the screen went blank. I tried to turn it back on again and it showed the apple logo and then straight back to the connect to itunes screen again for 15-20 seconds.
I have tried the following to restore it:
1. Hold the Sleep/wake button
2. Hold the Sleep/wake button and home button
3. Hold the home button while plugging it into comupter and wait for it to recognise (it didn't)
4. Reinstalling Itunes
None of these work. I really need the ipod to work help

Has your iPod ever been jailbroken firstly?
Is iTunes reading that the iPod has connected?

I updated to 5.1 and now its stuck on "connect to iTunes screen" do anybody know how to fix issue?

I got a messgae on my screen about the 5.1 update on my iPhone 4 so I clicked update. My device turned off then the apple screen popped up and it began to perform the up date. after the loading bar was full it went to a connect to itunes screen so I did but nothing happened and iTunes will not recognize my device. I have uninstalled iTunes and reinstalled it. I also held the home/sleep button while holding menu button. Can someone please help me???????/////

Similar problem here. I have the 4s model and I try to do the update but when it downloaded the update it said that a problem occurred and then switched to the connect-to-iTunes screen.
Any ideas?

Updated to 2.0.1 now stuck on connect to itunes logo

I updated to 2.0.1 and now my ipod is stuck saying connect to itunes. I can restart the ipod only to see coneect to itunes, the pc does not recognise the ipod and I cannot get it into DFU mode. Please help

I guess hunting Bears is complicated.....(sorry, inside joke between myself and neuroanatomist).
I'm sorry about your phone. I've never had to restore or wipe my phone, so I'm really no help there. Might want to take a look at this post. Some guy discribes how to wipe it and start over.
http://discussions.apple.com/thread.jspa?threadID=1644897&tstart=0

IPhone 4s not recognized by windows 8 after updating iOS and stuck on "connect to itunes" screen

I tried updating the iOS on my iPhone4s and now it is stuck on the connect to itunes screen. It also doesn't show up in the devices folder of my computer (windows8.1) but makes the notification sound when connected to a usb port. It also isn't recognized by itunes, but that's probably because the computer doesn't connect to it either.
I've tried reinstalling iTunes multiple times, updating the driver for the usb port, and pressing the sleep/home buttons as i connect it but nothing has worked and I'm still stuck on the connect to itunes screen.
Also, every now and then, the iphone screen blacks out and the disconnected from computer sound plays, then a second later connects again

Hello, chipperp.
Thank you for visiting Apple Support Communities.
Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue persists, try the troubleshooting steps in the first article below. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

IPod stuck in "connect to iTunes" screen after updating software

I wanted to update my iPod touch to iOS5 after waiting for a long time. I synced and transferred purchases twice to make sure all my stuff was in my iTunes library, and then updated it. The update went fine but there was an error message saying that it could not restore the iPod. I went to troubleshooting and it said to update to the latest version of iTunes, which I did, involving a restart. When I started up iTunes again, it said it was the most recent version 10.7 and all of my songs, apps, etc. are in the library. The problem is I can't get my iPod to connect to iTunes now. It went into the connect to iTunes screen before I updated the software and it has stayed like that. I tried plugging and unplugging it, switching the USB ports and cables, putting it into recovery mode, but it will not show up on iTunes or on my computer. I also noticed that when I hold down the sleep/wake button for a few seconds, it shuts down immediately instead of having the "slide to power off" screen come up, and then the apple comes back onto the screen and it goes to the "connect to iTunes" screen again. I have tried all of the troubleshooting guides on the website, but it doesn't change the screen. I tried putting it into DFU mode and something came up on the computer saying "installing driver software" and it said DFU mode or something, which usually happens when I plug in my iPod, but after my iPod wouldn't turn on at first, and when it did, the same screen came up again. When I unplug it from the USB cable, it stays on the screen for about a minute before it turns off and the screen goes black. This is the screen it's stuck on
I'm not sure what else to do, all suggestions will be greatly appreciated! Thanks so much.

You try on another computer to help determine if you have a computer or iTunes problem. If it works on the other computer that indicates a computer problem and more work is required to fix that problem.
If iTunes on the other computer yuo can do the following to make that computer the syncing computer until you can fix the other computer. For how see:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

IPad 3 stuck in "Connect to iTunes" screen after attempting to update to iOS6.0

Tried to update to iOS 6.0, and the iPad 3 is stuck on the "Connect to iTunes" screen. After plugging it back in and connecting it, iTunes recognizes it, and sees it in Recovery mode. Nothing has worked so far. I've tried:
1. connecting to another MacMini and trying to restore (same (-1) error)
2. Deleted the iPad software update from the library and tried to download and restore again. (same (-1) error)
3. one hour on the phone with applecare tech support. multiple things tried: holding the sleep/wake and home buttons ect... (same (-1) error)
Has anyone else seen this? I noticed someone else asked the same question, and someone offered a blank link.
I'll try anything.
Thanks guys

Yes, thank you though.
I've done that roughly 30 times over the last 8 hours. That was one of the methods I tried with AppleCare Tech support.
The biggest issue I'm seeing is that the device can't BE turned off. Holding the slep wake button does nothing. The "Connect to iTunes" screen (usb to iTunes logo) seems to be stuck on the screen, unless it's going through the restore process.
When I go through the restore steps via iTunes, it gets all the way to the "Installing Firmware" portion, (roughly about 75% done according to the ipad screen, and thats when the error message pops up again.
I even just tried doing the whole thing from a PC and got the same message.
...I touched a PC...
...Must sterilize hands...
thanks for the reply though.
Hopefully, I can figure something out, or I might have to make a two hour drive to an apple store to get a replacement.

IPhone 5s stuck on "connect to iTunes" after trying to update to iOS8

When I was connecting my iPhone 5s to my computer to update it to iOS 8 it started working perfectly fine but then it said looking for iPhone and then it wouldn't find it and it told me error and now my iPhone is stuck on connect to iTunes even though it's already connected. What can I do? Please help.

Try this article: Resolve iOS update and restore errors in iTunes

Had a fatal execption while updating to io6. now stuck on connect to itunes screen. tried resetting with no luck. do not know what to do next. help please

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