Had a power cut yesterday when downloading OSX Mountain Lion from the App Store. Unable to find any interactive help, can you help?
Where do I find the 'Quick Links' to the App Store support?
http://www.apple.com/contact/
A bit down on the page, Apple Store Customer Service.
Select country at bottom right corner.
/Dennis
Similar Messages
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Can't download OSX mountain lion from the app store
I keep trying but the download wheel starts to spin then nothing...
No downoad or instructions. ANy one else having this problem?It would help to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
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I'm now running OSX v. 10.6.8. I purchased OSX Mountain Lion from the app store
I'm now running OSX v. 10.6.8. I purchased OSX Mountain Lion from the app store & after about 40 minutes of "downloading" (started 40 or so minutes ago) my iMac restarted & I signed in. But OSX 10.6.8 is still there & the image of OSX Mountain Lion is in my dock with the caption "OSX Mountain Lion -- Paused" !!! ...Now ANOTHER 20 minutes have passed & no change nor other prompts nor info have come up!! WHAT'S GOING ON??? PLEASE HELP!!! ~~~THANK YOU!!!
THANKS SO VERY MUCH, mende1, for so quickly responding to my plea for HELP!!
I had never turned my iMac off so I still don't understand why the download paused, & when I looked in my Applications folder there was no Mountain Lion, but your words, "However, you can pause and resume the download as many times as you want" encouraged me to look deeper & try harder!! I clicked & double-clicked (& multi-clicked!) the Mtn Lion icon in my dock to no avail but finally, I clicked & HELD the click for about 7 seconds . . . . . . . & then a little pop-up came & asked me if I want to "Resume the download" or stop it!! So I slid the cursor over to "Resume..." & it's downloading again!! ~~I HOPE!! I guess 4.4 GB of OS update will take more than a little time to get in there!
~~~Again, THANK YOU so MUCH & God less you with a WONDERFUL time with your studies & future dreams!!! -
Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?
Here are the rules to qualify for the free upgrade:
http://www.apple.com/osx/uptodate/
(has to be purchased from Apple or authorized reseller). -
I downloaded OSX Mountain Lion via the App Store but I can't download to my other mac
I downloaded Mac OSX Mountain Lion via the App Store. My understanding is that you can download it on up to 3 machines?
I have downloaded it to one iMac and one MBP but have one more to do. I've accessed the App Store with my admin logon on my last MBP to download it but can't seem to find it in my purchased history to do it.
I can go into iTunes into my account and then purchase history where it's recorded, but there's nothing here about how to download it again?
Any advice greatly appreciated.Log into the Mac App Store using the EXACT same Apple ID as before when you first purchased ML, and in your Account look under "Purchases", where you can download it again.
Hope this helps -
Error 1004 when downloading OS X Lion from the App Store.
Computer: First Generation Macbook Air
Problem: I get Error 1004 when attempting to download OS X Lion from the app store.http://www.apple.com/support/mac/app-store/contact.html?form=account
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I downloaded the mountain lion from the app store and it downloaded. When i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space! HELP and i cannot return to my desktop with the old sofware so i cant use my computer normaly
This error means that your hard drive is badly corrupt and cannot be repaired by Disk Utility. Since you say you don't have backups, this is very bad news. You may already have lost data irrevocably.
First order of business needs to be backing up whatever you can, but this may be difficult to do if the machine won't start up any more. See step 1 of the following post:
https://discussions.apple.com/message/21614450#21614450
Once you have backed up your data, you can address the other issues. -
I keep getting "hash mismatch" when trying to download Mountain Lion from the App store
I've been trying to download the new Mountain Lion from the App Store & keep getting "hash mismatch" message. I was able to download on my 1 computer, but no luck on the 2nd computer, which is up-to-date on all updates & software. Support even put a fresh copy of the App in my account & I still get that same message. Someone suggested AppCleaner, but how do you delete the OS to re-install the new. Didn't think that was possible. Any suggestions - I've tried quitting & logging out of the App Store & even re-starting (several times)
- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
Unable to download Mountain Lion from the App store
Hi, when I try to download Mountain Lion from the app store I get the message, " The product distribution file could not be verified ... " Obviously I'm doing something really stupid. Advice welcome!
ThanksA belated thanks for your help. I'd never have solved it otherwise. Maybe Apple could change the automatic reply that I got initially ("The product distribution file could not be verified ....") othewise they risk loosing customers.
Thanks again. -
Just bought Mountain Lion from the app store on my Macbook Pro. In the middle of installion it froze up my computer saying that the installation failed,
It says my Hard Drive is damaged and cant be repaired. Has anyone had this problem? Im completely screwed...Thanks Apple!!Welcome to the Apple Support Communities,
I had a similar issue and it was an easy fix for me. First you need to log out of your account completely in the Mac App Store. Quit the application. Re-open the Mac App Store. Click log-in, enter your Apple-ID and password. Now when the screen pops-up that has all of your billing/credit card information on it DO NOT select done. Instead select View my Account, then select View hidden purchases. There you should be able to find iPhoto. Hope this helps if not let me know. I'm still searching solutions for you.
Connor -
when I start my laptop it loads a third of the way and shuts down automaticallyI've tried to safe boot, repairing discs and clearing RAM but nothing has worked. basically I've come to the final step of having to a erase my hard drive and reinstall mountain lion however Apple support suggest that I install from a disc however I installed mountain lion from the App Store. can anyone help me go about this?
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
i am trying to download OS X Lion from the app store and it says it can not complete my purchase becuase it needs at least 2GB of space and over 2GB on my computer...any ideas??
That requirement is referring to the need for 2gB of RAM, not hard drive space.
Stedman -
I have downloaded mountain lion from the app store on another computer. I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?
Mac App Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4928 -
how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
ThanksYou can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located. -
I have downloaded OS X Mountain Lion from the App Store. It took two hours to download but now its not running and I have no idea how to make it run!
Download was complete and I accepted everything and restarted computer but its still running 10.7.5
Any idea how to get OS X Mountain Lion to run?What you donwloaded was the OS installer. You still have to do the installation.
To get started, double click on the download, then double click again and follow instructions.
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