Had an error message " Installer failed to initialize" what can I do next ?

I have Windows 8 platform and Had an error message " Installer failed to initialize"  when re installing Creatve Cloud what can I do next ?
Also I am not able to down load any trials
Also I cannot get student yearly plan for CC membership in Australia ?

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
-has a link about installing and updating
Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0
http://www.adobe.com/products/creativecloud/buying-guide-education.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html

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