Had infinity installed in january since then web s...

had infinity installed in january, since then web sames slow to load. not like when it was installed
i was told i would get 28mb download 10 upload.
have done speed tests the say i get i onky get 18mb download 1.6mb upload
plus when access web pages they keep being drop when loading, i have to refresh pages to laod them this does not happen all the time
i have read on the forum that some lines are capped how do i check if my line has been capped.
can any one help.
whibbs

whibbs wrote:
had infinity installed in january, since then web sames slow to load.
i was told i would get 28mb download 10 upload.
have done speed tests the say i get i onky get 18mb download 1.6mb upload
plus when access web pages they keep being drop when loading, i have refresh pages to laod them this does not happen all the time
i have read onnthe forum that some lines are capped how do i check if i have been capped.
can any one help.
Can you do a speedtest here: BT Speedtester
Please do the test wired (not wireless) and do not use the beta test, then post the full results with the IP profile.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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toekneem
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(EASBF)

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http://www.speedtest.net/result/2568953604.png
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Thanks for reply. Apologies for the delay in getting back to you.
I have carried out the test as per your instructions.
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http://postimg.org/image/3u1lhof4l/
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