Had itunes then one day it quit working, now all i get when i open is this:itunes has quit working box

My son received a laptop for christmas last december..Itunes has worked on it up until about a month ago. Now the program states this: Itunes has quit working- we have uninstalled and reinstalled earlier verions as well as the new version. they all go through the process but when it finalizes and we open it says the same thing. under the details of the error we get all this stuff:
Problem signature:
problem Event Name:
APPCRASH
Application Name:itunes.exe
Application Version: 10.6.3.25
It goes on forever with a list of code. We have even tried to the the winsock reset and nothing. Does anyone have any suggestions as to what we need to do? We have done everything the apple support site has stated but nothing seems to work. I hate to think we has lost all his purchased music etc over this. HELP!

'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
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Had itunes then one day it quit working, now all i get when i open is this:itunes has quit working box

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