HAD PROBLEM INSTALLING LOOKOUT 6.0.2. LOST ADMIN PASSWORD.

I have been emailing Ryan Shi about a Lookout OPC fieldpoint problem where
OPC fieldpoint stops communicating. He has informed me that there is a patch but I have to install lookout6.0.2. I had a problem doing this.
I was able to load the new version of lookout but the administrator password was altered during the install. I restored my system to an earlier version. How can I perform this update without this problem occuring?
Thanks,
Gene

Gene,
What's your current lookout version?
If it is 6.0.0 or 6.0.1, you'd better install 6.0.2 first and then apply the patch. Before you install 6.0.2, backup this file C:\WINDOWS\system32\lookout.sec and then delete it. The installation will generate a new lookout.sec file with empty password. The admin password by default is empty. What you need to do next is to reset all the users and passwords.
In general, the password is stored in lookout.sec and won't be changed during uninstall and install, however maybe your lookout.sec is corrupted.
Ryan Shi
National Instruments

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Hi all,
I asked this question on community/netpro/collaboration-voice-video/ip-telephony, but was told that it was the wrong place to do it. I don't know how to move a post, so I'm asking again here (I hope I got it right this time).
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Patrick

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HAD PROBLEM INSTALLING LOOKOUT 6.0.2. LOST ADMIN PASSWORD.

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