Had problems with display said cracked screen not covered by warranty anyone else with this problam

My daughter has MacBook Pro 15 with Retina display. Bought in January 2014. Said she must have dropped it. She has barely used it. She suffers from migraines and is in bed almost 24 hours a day. They said it could have ben shut wrong. of course AppleCare doesn't take care of it. Anyone else know who we can contact.

Apple care warranty does not cover accidental damage under warranty. They can still repair it for you.
You can check your homeowners insurance if you think it is worth it.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
https://www.techrestore.com/mac/
http://www.dttservice.com
http://www.myservice.com/macbookpro.html
http://www.ifixit.com/Device/MacBook_Pro
http://www.PowerbookMedic.com

Similar Messages

I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?

I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?

I ended up having a one hour conversation with Apple Support which evolved to handing over control of my screen and then eventually having to use Terminal. I wish I could remember the command but it's probably best I don't.
One thing we looked at right away was the account name used to dowload the movie. Is it the same as the account name you have saved on your iPad. That's easy to check and would be great if that is all that's needed to correct. Good luck.
Here's also an email I got from Support that could solve your problem if it's not as difficult as my issue was.
I would like to inform you that this issue can occur if iOS (your device's operating system) on your device needs to be updated. It can also happen if the computer you're trying to sync from has not been authorized to play purchases you are trying to sync.
I suggest that you first see if updating iOS on your iPad resolves the issue. This article will walk you through the process:
Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
http://support.apple.com/kb/HT1414
If there are still purchases that won't sync to your device after you update its software, I suggest reauthorizing your computer. To do so, follow these steps:
1) Open iTunes.
2) From the Store pull-down menu at the top, choose Deauthorize Computer.
3) Enter your account name and password, then click Deauthorize.
4) Now from the Store pull-down menu at the top, choose Authorize Computer.
5) Enter your account name and password, then click Authorize.
Once your computer has been authorized, try syncing your device again. If the same issue happens, I suggest reviewing the following articles:
Some songs in iTunes won't copy to iPod
http://support.apple.com/kb/TS1420
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Syncing iPad, iPhone, or iPod touch with iTunes
http://support.apple.com/kb/HT1386
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
You'll also find a wide variety of helpful iPad troubleshooting tips, tutorials, and service information on this page:
http://www.apple.com/support/ipad

For some reason, the battery in my iPad2 is not charging. Has anyone else experienced this problem? If so, how did you remedy it, please?

For some reason, the battery in my iPad 2 , ioa 7.1.2m has stopped charging. Has anyone else experienced this problem? If so, how did you remedy it, please ?

Batteries do have a finite life span.
That said there have been some users reporting battery issues but but there's no way to know what or why or how it happens.
You can try a reset. Hold down the sleep and home keys for about 20 seconds. Let it reboot and see if that helps.
If you have spares, you can try to swap out your charger and cable, just to see if there's any difference with them changed.
Another thing you can try is a restore. That's basically where you back it up and then restore it from a backup. (something to do a bit more research into if you plan to do it).
if you don't want to do that then you can make an appointment at your local apple store and have them check it out.

My ripped .mp4 movies will play in QuickTime and AppleTV 3; but not in iTunes? Anyone else have this problem?

I used Make MKV and Handbrake to rip 2 purchased DVDs to mp4. Both will play on my AppleTV 3 and in QuickTime. But in iTunes I can only can see a still-frame, and use the slider to fast-forward and rewind them. They won't play.
If iTunes incorporates QuickTime into playback, I don't understand, as I can play them in QuickTime. I really didn't understand after I watched one of them on my AppleTV 3.
Anyone else having this problem?

What's your output settings in Handbrake?
MP4 is a container format that can be encoded with H.264, MPEG-4, Xvid, Divx, etc. iTunes support common MP4 files but not work with all the codecs.
Try some other settings and rerip it. H.264 is mostly recommended.

HT1923 ITunes new release does not print a playlist to my printer correctly. It will print the header, but all the songs are printed on top of each other. I didn't have this problem until I downloaded new version of ITunes. Does anyone else have this p

ITunes New Release - Printing a playlist to my printer the header prints, but the song list all print in the same place. I am able to print from any other source. Does anyone else have this problem? Not sure if I should completely uninstall my ITunes and reload from scratch. Sure would appreciate any help you could provide as I really need to get some playlists printed now. Thanks - Scott

There is another discussion of this problem under "can't print cd jewel case inserts"--about 20 people on that page have the same problem.--I have a "band-aid" fix for anyone is in a hurry. When you go to print, choose the option "large playlist" (I think it is the last option). You can then print at least the songs that are on the playlist. Then, you can print a mosaic copy to get the album art work. Then you get out the scotch tape & tape them together! This is UNACCEPTABLE but it will do in a pinch. Someone on the other page suggests we all write in "itunes" feedback & complain.

HT4623 I updated my phone yesterday to ios7.0.4 and have lost the mail icon along the bottom of the screen which sits with safari, phone and the music icon. Has anyone else experienced this?

my phone is an iphone 4 and after the update to ios7.0.4 yesterday, i have lost all email facility. I dont have any email icon or button across the bottom of the phone which sits next to the phone, safari and music buttons. Has anyone else experienced this?? Thanks in advance

Hi kylie,
The Mail app cannot be deleted, so it is there somewhere. Look at all of your other Home screens to see if you can find it.
If you cannot, do a spotlight search to see if it got accidently moved into a folder: swipe down in the center of the screen to bring up the search bar - type in Mail - you should see the Mail icon in the search results. If it got moved into a folder, you will see the folder name on the right side. If it is in a folder, open the folder, and tap and hold the Mail icon until it wiggles, then slide it out and back to the place where you want it to be.
If that doesn' work, you can also go to Settings>General>Reset>Reset Home Screen Layout. This will move all of your icons into the original order that they were on the phone. You may have to move stuff around after this to where you want it to be, but all of the Apple system apps will be on the first Home screen.
Cheers,
GB

Full screen playback in PE9 garbled - anyone else see this?

I mentioned this in a general post but I'll make it a specific question now -
When I click on the "full screen" button near the top right of the interface, full screen playback has a corrupted area which corresponds with where the timescale is on the normal interface. Sometimes the playback cursor "breaks through" as a black vertical line too.
Does anyone else see this?
I have the latest Nvidia drivers installed. Windows XP Pro SP3 Q9300 quad core PC 2GB memory.
Thanks for any observations.

It's very obvious if you do have the problem - a wide strip of the video (horizontal, matching the timescale hidden beneath the full screen display) gets shifted sideways somewhat (flickering on and off), so that any vertical object in the footage gets displaced sideways at that point in an obvious juddering fashion. I tried to do a screen grab but simply doing that makes the problem change - it is more evident when the footage is running than when frozen.
Anyway, adjusting the Windows Display Properties "hardware acceleration" slider, moving it to the left till it is set to the point where the message beneath reads "Disable all DirectDraw and Direct3D acceleraions. Use this setting to correct severe problems with DirectX accelerated applications" seems to fix the problem.
Graphics card is a GeForce 8600 GT, in case that's relevant.
At least I know how to work around the problem. Let's see if others come across the same problem in due course. Maybe it's just a local issue.

For some reason I am unable to load the updates from the App Store for ever notes. When I try to, I am told I am already on a new version, which in fact is not the case. Anyone else with exposure to this? I have also written to Evernote and App Store

Similar configuration and circumstances incuding unexplaining lag time in keyboard and mouse both just s
s
Check your purchase history and see what shows? Check to see if your Apple ID has had any pw changes recently and if it is still registered as before. I found some unsual anomolies is this area where and Apple ID fail off the radar screen apparently and then reappeared and that was for I Tunes. I am having the same problem with App Store as I did a recent wipe of my Mac OSX hard drive and I Pad 2. Initially it appeared a gap in records, so where are the other apps i know i purchased, then with I Tunes, restrictions around ability to download music on my Mac, which I had been doing all year, and transfer to I Pad 2 or I Phone, which i had been doing all year long as wll. The I Tunes matter has gotten better, but I've engaged Express Support, Contacted Store, and others, have not received a definte explanation yet
From an App Store perspective, I noticed at least 50% discrepancy verus what I have bought and what they had showing. Again, some i think will be linked to the disappearing and reappearing Apple ID which i can only assume is a sporadic database issue, but quite stratling and problematic if you need your apps restored quicly.
I have a similar configuration, plus had Lion Server, have not reinstalled server yet, awaiting stabiliztion of OSX, but i think that may have some relevance to the location of a variety of the elusive content, but only a hunch at this point.
There are a number of virus elements which have not been picked up consistently. Some operating as bots within a platform where they actually take charge of certain activites and it becomes a struggle to rid them. I am using Kaspersaky Universal One which has helped some we had over 17 threats in 1 hour yesterday, but they diffused them. I've got so many odd issues happening now like downloads directed to the wrong folders for major loads to typing locking up on both blue tooth and usb but i notice a quick switch makes a difference. Hint Hint, so i feel like I am in the Bermuda Triangle right now with so many strange things happeining including the post below about Evernote, same here. Pay close attention to Virus, Malware, and check your log files for unusual activities and and also watch your key chains closley for any attacks. Some of the problems i have encountered actually involve activities taking place within sttps: sessions, so I think a number of things are going on that require an intense focus from the user, Apple Tech and Security and outside resources, because it is becoming more widespread and even though I believe some can be explained relative to user error and lack of familierity, some cannot as the timing and acceleration is to coincendental in my humble opionion. Hope these areas to look for offer some resolution for you as well as some insight into other areas that could be problematic if not closley monitored.

I think not the question, but "What is your issue"? Afraid to learn the truth of today's reality of Cyber threats and to give other community users the the benefits of such or too just mimize my response as a "wandering rant" ?
I'm actually going to take the high road on this one "for the most part" in contrast to the response you provided to me which reflects your seemingly low road mentallity and lack of appreciation for a new member simply trying to add some value based on recent and current real world experience:
1) I am a new community member and inadvertently may have submitted a response to a problem i saw versus submitting a question; however, i quickly noted that point.
2) I selected Mac OSX 10.7.3 Lion, Lion Server and other products ( that's right, i do own Apple products) for their resiliency to virus, malware, and for their peformance, design and reputation. I still believe I made the right decison.
However, I take exception to your inherent criticism and vailed insults on behalf of myself and the large number of excellent Apple Support representatives, many Sr. Advisors, and External Virus/Malware experts engaged, at the suggestion of Apple and others to help resolve my system issues.
Downloading of Apps from AppStore, I Tunes, and Evernotes were in one way or another impacted by these virus, malware and hacker activites. To the credit of Apple, i have not found a single fradulent transaction, however the trouble makers had broader objectives which have caused problems and easily could many others both consumer and enterprise class. Given ongoing criminal investigation, l'll keep those particlualrs confined
If you actually took time to read my "rant" versus simply belittiling and criticizing my sincere efforts to help somone else you would see there are some meaningful points to take into consideration. You want the post removed, feel free, it only shows to further reflect your naivety and lack of consideration for others unless it suits your myopic and narrow minded perspective to the real cyber threats we all "can" face. Even selecting Mac arguably one of the very best platforms, still does not afford you the flexibiity to assume you or your company, as in my case, is immune.
If i told you the specifics, of course, it would clearly be beyond your comprehension as your mind is obviously too closed to even consider the thought let alone understand the intricacies of their tools and tactics. Write to the Wall Street, NY Times, you suggest; please, you simply bury your self further in the sand by haphazardly suggesting such a foolish idea. Just another petty attempt to diminish the threat and again show your lack of respect for a quality company and organizaton as Apple who is aggressively working to address my concerns and plan for the next product release without giving up IP and wasting time answering to the media when there is real work to be done industry wide.
In contrast, I will let Apple to what Apple does best...get it or still not ?? See, they have seen for a long time what you clearly don't, and that is that no system is ever perfect. That is why Mountain Lion will have a NextGen Firewall & associated tools a.k.a Cyber Castle, which has been under development for sometime and reviewed by industry experts before release so as usual Apple will do their very best to get it right and will again be advanced in many ways ahead of the pack.
So, i've wasted too much important time trying to open your eyes to reallity. When you wake up in the morning, remove your head from the sand and wipe the grains from your eyes, have a read of this....oh, and don't bother responding or apologizing. As you said, it's not worth your time to hear from me; in contrast, I felt it was worth my time to keep you from misleading others by your lack of respect for the real Cyber threats we face and that any system designed can be penetrated if the bad guys want in bad enough. Time to get real Sand-man.....

I have tried everything to connect to the itune store from in itune, I have tried everything from apple support team, no help. I am able to get everything up on my iphone just not from my PC, Anyone else having this problem

last month I begin having problem connecting to the itune store.from my PC, Have had apple support help but that did no good. Itune will not connect. Tried everything from the troubleshooter page but it did not help. It have been 4 month now. Anyone else have any ideals?

many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Why is my 1440x1080 video with 1.333 aspect look 4:3? Is anyone else having this problem/glitch?

I ended up rendering it out as 1920x1080 with an Aspect of 1.0, which made it 16x9. Our client shoots his own videos and sends them to us to edit. He shoots them as 1440x1080 so I render them out at the same size to maintain the quality. Usually, rendering H.264 mp4s that are 1440x1080 give me no problems... I was wondering if anyone else ran into this. Seems like a glitch.

I always match the entire project to the footage so this problem doesn't happen.
I have an after effects project dynamically linked to the project. I think that may be causing the problem somehow, although that is also a 1440 project.
Again, I had no problems before. I've done 10+ projects for this client with the same settings and am only now having problems.
I never recommend shooting in 1440, but that is what they wanted for whatever reason. Always 1920x1080p or 1280x720p.

ITunes updated this morning (9/20/2012) to a new version. Now iTunes will not start...anyone else having this problem?

This morning iTunes was updated to the newest version. Now iTunes will not open...it attempts to access the iTunes store and fails. This is only happening on my fiancee's computer...not mine. And it works with other user accounts on her computer, so it's got to be something specific to her. I've tried opening in safe mode and uninstalling/reinstalling with no luck. I've tried everything in this article and it didn't work: http://support.apple.com/kb/TS1717
Is this happening to anyone else? And how do I fix this?

I am also facing the same problem.
I have been a big fan of Apple but now its getting sour.
I don't know what kind of QA people Apple have started recruiting. They cant even test the Product on different environments.
I have been facing problems since iOS 6 upgrade.
God please help Apple.

The URL bar autocomplete feature is not working correctly, does anyone else have this problem?

I was running version 9.x and had this problem, so I have just updated to Firefox 11 but this is not helping.
The issue is that the URL bar will not let me type a new address in some cases - prefering instead to refer me to a previously visited address. Perhaps it would be better if I gave an example:
I am trying to go to a site I haven't visited before, e.g. holden.com.au
I type 'h', and the URL bar suggests that I go to my Hotmail login page (the URL for this starts with 's'), and autofills the rest of the far (so now I am in the situation where I have an address in the bar starting with 's'). This means I can't continue entering the intended address.
Can this be fixed, or is it just an issue for me?

I have resolved this issue by going into about:config and toggling the browser.urlbar.autoFill setting. I think the default setting must have been changed in a recent update.

I just downloaded the ios 7 download. When i tried make a photo my wallpaper it was so big the whole photo could not be seen. Anyone else having this problem?

anyone have problems with photo being to big for screen when trying to make your home screen or wall paper?

Bunch of people talking about that here:
https://discussions.apple.com/thread/5318510
Might find help there.

Page size options are duplicating and not selecting. Is anyone else having this problem?

I'm using Id CC and working on a suite with multiple pages on it of varying sizes. Just this week my page size option in the page window has now placed duplicates options within itself. Everytime I try to select a new page size it adds another duplicate of all options and does not allow me to select a different size.
I've included a screenshot to help convey my problem. Is there a current fix for this right now? ID is up-to-date and I have restarted a number of times.
I would appreciate any input you might have, thank you.

http://forums.adobe.com/thread/526990

Speed Dial not auto refreshing correctly anyone else having this problem?

Speed Dial is not auto refreshing certain windows correctly.

It was my Sandboxie so I had to make some more configurations to it here's a link to the post http://www.sandboxie.com/phpbb/viewtopic.php?t=12048&highlight=speed+dail.

Had problems with display said cracked screen not covered by warranty anyone else with this problam

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