Had to erase hard drive, now pages docs won't open

I had an issue with my Mac and had to erase my hard drive, and start from scratch. I sent my essential pages documents via e-mail, and re-downloaded them, then re-downloaded pages, but now the documents won't open, with no explanation given.

JPS3, if by any reason there was a problen while uploading the file, I think there is nothing that can be done. Now, if the problem was downloading, you can try redownloading the file again and give it a try.
Any chances you have a copy on iCloud? (sometimes I hit save superfast without knowing it was save at iCloud).
Is this file created in the same version of the Pages you downloaded? or is it older?
I know that its no good for this case, but next time I recommend you use sites like Box, Dropbox or iCloud.
Hope you can recover your files.
Alex

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Both of my computers crashed nearly simultanesously due to mal-ware, had to erase hard drives to start over, did not have chance to de-activate either Acrobat or Creative Cloud before they crashed. I need you to retroactively deactivate these two previou

Both of my computers crashed nearly simultanesously due to mal-ware, had to erase hard drives to start over, did not have chance to de-activate either Acrobat or Creative Cloud before they crashed. I need you to retroactively deactivate these two previous computers (one Dell desktop, another a Dell laptop from my university, the University Of Missouri_KC), so that I can re-install on my laptop (which has been repaired by UMKC), and the other on my new private desktop (which replaces my previous desktop, which cannot be salvaged). I have the serial numbers of my two products, if Adobe could request them
Please respond as soon as possible. - Marc Garcelon, [email protected], UMKC email address: [email protected]@

Hi Marc,
Please refer to the help document below for deactivation:
Activation & Deactivation Help
Also, the creative cloud membership can only work on 2 machines. You will receive an error automatically on the third machine.
Regards,
Sheena

Had to restore my hard drive, now some applications aren't opening

I did an update the other day and my imac desided to go crazy.
I ended up having to do a full restore from time machine.
Now I'm having problems keeping applications like, iphoto, yahoo messenger, skype, etc. to stay open.
They will open, but after a few seconds they close down and keep doing this no matter how many times I retry opening them.
Not sure what's going on now.
Any help would be much appreciated.
I've even tried fully uninstalling yahoo messenger and then reinstalling and the same thing is happening.
Also, randomly my imac is restarting for no reason.

How to maintain a Mac
1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; make them independent of each other. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.
2. Keep your software up to date. In the Software Update preference pane, you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis. This is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible.
3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.
The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.
As a rule, the only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Use your computer; don't fuss with it.
Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve.
The free anti-malware application ClamXav is not crap, and although it’s not routinely needed, it may be useful in some environments, such as a mixed Mac-Windows enterprise network.
4. Beware of trojans. A trojan is malicious software (“malware”) that the user is duped into installing voluntarily. Such attacks were rare on the Mac platform until sometime in 2011, but are now increasingly common, and increasingly dangerous.
There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.
Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must be acquired directly from the developer. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from a web page without your having requested it should go straight into the Trash. A website that claims you have a “virus,” or that anything else is wrong with your computer, is rogue.
In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.
Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.
5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem. While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage consumption and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.
If storage space is running low, use a tool such as the free application OmniDiskSweeper to explore your volume and find out what's taking up the most space. Move rarely-used large files to secondary storage.
6. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.
The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

Erased hard drive now when installing osx is asking for apple id to reinstall osx but I purchased from someone else

I was trying to install Mavericks on the computer without backing up like an idiot. It said the hard drive was damaged and could not be repaired. Long story short I cleared the hard drive and now I don't have an operating system. I can reinstall lion from recovery mode, but I didn't buy it with my apple ID. Also I'm in Bavaria so there are no apple stores nearby. How can I get lion on my apple account. Also the last OS I had was 10.8.5 (Mt Lion)

It's a 2008 aluminum by the way

Erased Hard Drive now what?

Ok so I sold my Macbook intel running latest version of Leopard. I put in the original Leopard DVD and rebooted using the "C" key. I selected my hard drive and erased it with a one pass option. Now with the Install DVD still in I reboot and get the Mac OS X language selection screen. I select "Use English for the Main Language." and hit the arrow. I then get the following error message " Mac OS X cannot be installed on the computer" For Mac OS X System requirements .....
help what do i do?

When you want to post a topic, first go to the particular Discussion. In this case that would be Using Mac OS X Leopard, here is the link: http://discussions.apple.com/forum.jspa?forumID=1225
On the left side you will see: *Post New Topic* Click there then fill out the Subject line, then compose your post, then click Post Message. That's all there is to it.
Also a good idea to read the Apple Discussions Terms of Use before posting here.
http://discussions.apple.com/help.jspa
As to your external drive issue... *"Tiger was able to see the drive but Leopard just does not see it and I have no idea how to have this drive mounted correctly under the new OS."* Try repairing disk permissions. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select FirstAid, then click: Repair Disk Permissions. Quit DU when it's finished and reboot.
Carolyn

Erased Hard Drive, Now Can't Install OS

Hi all,
I'm selling my Powerbook G4 15", and was asked to erase the hard drive and reinstall the system.
I put the PB into firewire disk mode, opened Disk Utility in my new computer, and erased the disk.
I then put my OS 10.3 Install disk into the PB, but was unable to start up. Instead of getting to the install menu, I get the white screen and gray apple; the apple logo then "shifts" a few pixels to the right and down, and the computer hangs there without doing anything.
I put the PB back into firewire disk mode, popped the install disk into my other computer, and tried to install that way. The install menu then told me that I couldn't install onto the targeted PB drive, since "An earlier version of OS X is not installed."
One more caveat: I am missing the original system restore disk for the PB. I have the second disk, but haven't been able to find the first. I figured since I had all the os 10.3 disks it wouldn't matter.
Any help would be greatly appreciated!

Hi,
I'm not 100% positive, but I'm pretty sure that the computer either came with 10.3 installed. It's only about two years old.
Other things I've tried, with little success, are using the startup volume choice mode to try and select the os 10.3 disk to start off of (it doesn't show any volumes to choose) and resetting the PRAM (still get the flashing question mark folder on start up without the system cd in and the dislocated apple logo with the cd in).

I moved files off my computer to an external hard drive now time machine won't back up like it used to. It says there is not enough room.

My hard drive was completely full (mostly with pictures) so I moved several years worth of photos from the hard drive to an external hard drive I regularly use with the laptop. (Basically my master copies of all my photos back to 1997) I have always had Time Machine set up to back up both the laptop AND that external drive. It's always worked seamlessly until I moved those files. Time Machine has been full for a while now and regularly gives me a message that the oldest files will be deleted. That's fine.
I don't understand why moving files from the laptop to the external hd would now cause the following message (not an exact quote): Time Capsule cannot complete backup. You need 233 gb to backup and time capsule only has 107 gb available. If time capsule was already set to backup up both the laptop and the external hd, why would moving those photos from one hd to the other cause a space issue? It should equal out. And now when I look at the files on the time capsule, it only shows me a recent backup and a partial incomplete backup. None of the older backups are visible anymore. I have not deleted anything directly from the time capsule so I'm thinking somehow the index got damaged. How can I fix this? The error message says to change the settings but I really don't know what settings to change. Help!!

It does not immediately delete the files that are missing.. it merely tries to backup the new files it has discovered on the external drive. Since you moved the files there, the backup at least for a while will contain both copies.. and that is why it doesn't have enough space to backup.
Fixing the problem.. hmm pondini is the expert.. you should be able to delete the backup of the photos in existing backup.. there are instructions to do it.. but it is a very poor way to do things.
Much better. .archive off the existing backup.. this is long and slow but worth it. you need a usb drive of the same size as the TC drive. Then erase the TC and start a fresh set of backups.
The alternative is to use the USB drive as a new target.. but it is much slower than the TC internal drive.
http://pondini.org/TM/12.html

I replaced my hard drive now the computer won't load operating system

I replaced my hard drive in my Powerbook G4 1.25 and it will not load the operating system, just locks up after it starts running. I ran the hardware test on the original disk and everything is suppose to be working. What can i do to fix the problem? HELP!
Message was edited by: briancompton
Message was edited by: briancompton

Brian:
I replaced my hard drive in my Powerbook G4 1.25
I take that to mean that you removed the old HDD and replaced it with a brand new Parallel ATA/IDE 2.5" HDD. Correct?
and it will not load the operating system
Do you mean that it will not boot from the install disk? or
Do you mean that you booted from the install drive disk, formatted your new HDD and installed the OS and now you cannot boot from the installation?
Here are directions for formatting and for installation:
Formatting, Partitioning Erasing a Hard Disk Drive
• With computer shut down insert install disk in optical drive.
• Hit Power button and immediately after chime hold down the "C" key.
• Select language
• Go to the Utilities menu (Tiger) Installer menu (Panther & earlier) and launch Disk Utility.
• Select your HDD (manufacturer ID) in left side bar.
• Select Partition tab in main panel. (You are about to create a single partition volume.)
• Click on Options button
• Select Apple Partition Map (PPC Macs) or GUID Partition Table (Intel Macs)
• Click OK
• Select number of partition in pull-down menu above Volume diagram.
(Note 1: One partition is normally preferable for an internal HDD.)
• Type in name in Name field (usually Macintosh HD)
• Select Volume Format as Mac OS Extended (Journaled)
• Click Partition button at bottom of panel.
• Select Erase tab
• Select the sub-volume (indented) under Manufacturer ID (usually Macintosh HD).
• Check to be sure your Volume Name and Volume Format are correct.
• Click Erase button
• Quit Disk Utility.
Open installer and begin installation process.
Installation Process
• With computer shut down insert install disk in optical drive.
• Hit Power button and immediately after chime hold down the "C" key.
• Select language
• Open Installer and begin installation.
• Select installation option
• Choose to Customize and deselect Foreign Language Translations and Additional Printer drivers.
Optional: Check box to install X11 (Tiger and later) BSD Subsystems (Panther & earlier).
• Proceed with installation.
• After installation computer will restart for setup.
• After setup, reboot computer.
• Go to Applications > Utilities > Disk Utility.
• Select your HDD (manufacturer ID) in left side bar.
• Select First Aid in main panel.
• Click Repair Disk Permissions.
• Connect to Internet.
• Download and install Mac OS X 10.5.5 Combo Update (Leopard) or
Mac OS X 10.4.11 Combo update (PPC) (Tiger) or
10.3.9 Combo Update (Panther)
Computer will restart.
• Repair Disk Permissions as previously.
• Go to Apple Menu > Software Update.
• Install all updates.
Computer may restart after updates.
• Go to Applications > Utilities > Disk Utility.
• Select your HDD (manufacturer ID) in left side bar.
• Select First Aid in main panel.
• Click Repair Disk Permissions.
cornelius

I had to clear myhard drive - now my ipod won't sync

So, I got a virus on my pc and had to wipe everything out.
I reloaded itunes, but now when I hook up my ipod, i have only two options - erase the music on my ipod and sync with what's on my computer or simply cancel and not sync anything.
I don't want to lose all the music that's on my ipod, as I had to erase it off my pc - how can i get my itunes to recognize me as the same user?????

If somebody knows how,tell us please,i have the exact same problem!!!

Re-formatted hard drive, now I-Pod won't sync with new itunes

So, I transferred all my music via a flash drive and then reinstalled them into i-tunes (per the directions on i-tunes) once we re-formatted our computer. All the songs show up in tunes, except now when I buy music, it won't sync with my i-pod. It's an ancient i-pod (click wheel) but other than that it works fine. Any help?

Hello darkerstill,
And welcome to Apple Discussions!
Have you re-authorized your computer? To do this, head to the Store drop down menu and choose "Authorize Computer." Then enter in your account credentials to authorize the account.
If you have already done that, have you restored the iPod via iTunes yet? If you haven't, you will not allowed to sync new music until you have done so because your iPod is still associating itself with your old library that was wiped out.
Here are instructions on how to restore your iPod if need be.
http://support.apple.com/kb/ht1339
B-rock

I downloaded iTunes 11.4 to my computer. I have my iTunes library on an external hard drive. When I try to open the library, I get a message saying "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Help?

I imporeted my library from an old desktop that lost internet connectivity about a year ago. I haven't been able to update iTunes since then. I put it on an external hard drive and iTunes 11 won't open it. Any suggestions? Thanks.

Unless you've tried to install an older version of iTunes that message likely indicates a corrupt library file. See Empty/corrupt library after upgrade/crash...
tt2

I had to change my hard drive, now i'v tried to reinstall itunes, it is saying i have to restore my ipod touch to factory settings, will i loose all my films by doing this, as now my ipod wont work anyway unless i restore ?

I had to change my hard drive, now i'v tried to reinstall itunes it says i have to restore my iopd touch to factory settings and will loose my files. I have a few films on there and they show up on my purchases.If i restore, will i be able to get my films back ? as at the moment my ipod wont work now untill i restore anyway.

Syncing to a new iTunes library or computer will erase your ipod. Only if you back up your device manually before syncing, you can restore from that backup again. A manual backup does not include the sync process.
Here's how to:
Disable autosync in iTunes, connect your ipod to your computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your device for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
About backups and what's saved:http://support.apple.com/kb/HT1766
How to back up and restore:http://support.apple.com/kb/HT1414
Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device
Message was edited by: Ingo2711

I had a new hard drive replaced in my imac. Now my 1st generation apple TV does not appear under devices in itunes. How do I get my apple tv to connect to my computer? My OS is 10.6.8

I had a new hard drive replaced in my imac. Now my 1st generation apple TV does not appear under devices in itunes. How do I get my apple tv to connect to my computer? My OS is 10.6.8

Welcome to the Apple Community.
Navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can't doing anything abouty this, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted.

I had a new hard drive installed on my IMac. Now I am trying to find my photos on time machine to restore on Iphoto. How do you do this?

I had a new hard drive installed on my IMac. Now I am trying to reload everything back on. I do have time machine. How do I find all my pictures on TIme Machine to load back on IPhoto. I hope I haven't lost all my family photos. Help! Thanks a bunch!

Hi, I never use TM, but...
Have you looked through Pondini's extensive TM help site?
http://Pondini.org/TM/FAQ.html
http://pondini.org/TM/Troubleshooting.html
Can't imaging something not being covered there.

I had to reinstall iTunes and lost the library, so I used what I had on my hard drive, but I have much more music on my iPod classic than is in the iTunes library. If I synch now will it delete all that extra music from my iPod?

I recently had to reinstall iTunes on my PC (Windows 7) and lost most of the library. I restored with what I had on my hard drive on the PC, but there is much more music on my iPod classic than is in the iTunes current library. I'm worried that if I synch now it will delete the extra music from my iPod, some of which I don't have available to re-rip etc.. Will this happen, or is it safe to synch more content without losing from the iPod what is already there but not in my iTunes library on the PC? Thanks in advance for any help.

Are you now using a different username from the one you used prior to migrating? If so that is the reason for the problem. You might, then, give this a try:
To fix Home folder permissions
Open the Terminal application in the Utilities folder. At the command line prompt enter or paste the following command line:
sudo chown -R `id -un`:`id -gn` ~
Press RETURN. You will be prompted to enter your admin password which will not be echoed.

Had to erase hard drive, now pages docs won't open

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