Had to have my computer wiped clean due to virus infection. In trying to install acrobat 9, i get a message invalid serial number, even though it is the serial number in my account. What to do?

Had to have my computer wiped clean due to virus infection. In trying to re-install acrobat 9, i get a message "invalid serial number", even though it is the serial number in my account. What to do?

there is a lot of info at that link.  by checking that link you'll see that serial number only works for the exact product for which it was purchased.
ie, if you purchase acrobat 9 std, you need to use acrobat 9 std installation files, not acrobat 9 pro.
Downloadable installation files available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7.1| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5.5, 5 | 1
Contribute:  CS5 | CS4, CS3 | 3,2
FrameMaker:  12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

Maybe you are looking for