Had to re-install CS6

Had to re-install CS6,
- cannot open RAW files in CS6 now?

Update Photoshop.
Update the ACR plug-in (Camera Raw).
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Similar Messages

I had my hard drive cleaned and cannot install cs6 master collection from disk. I am getting error message failed to initialize. please download adobe advisor support. I have a pc and am using windows 8

I had my hard drive cleaned and cannot install cs6 master collection from disk. I am getting error message failed to initialize. please download adobe advisor support. I am using a pc and have windows 8. Please help.

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Had CS4 on Power PC Mac (Non Intel) Now have new iMac and trying to install CS6 but won't accept serial number

Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).

I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.

Since installing CS6, Acrobat Pro X fails I had to reinstall it a few times, now doesn't work

Since installing CS6, Acrobat Pro X failed a few times. I had to reinstall it a few times, now doesn't work at all even after installing again.

Hi there
Thank you for your reply.
When I click on the link for the cleaner however, before I can download the
file, it gives me this message:
"Important - This tool is not for use with any creative suite products
including suites that contain Acrobat. It can only be used with standalone
versions of Acrobat and Adobe Reader"
Adobe X Pro forms part of my Adobe Creative Suite 6 Design Standard?
Please advise.
Thanks
Nandi

I just installed CS6 using a disc I had purchased. It now asks me to renew my subscription to Cloud

I just installed CS6 using a disc I had purchased. It now asks me to renew by subscription to Cloud (that I had recently canceled) when I try to open an app such as InDesign. I am very frustrated by this. Is there any way to fix this issue? Help!

I am having the same issue... will see if chatting with tech support will help
if they will answer...
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
helps none whatsoever
on line....DOH!
host file checks fine
certificate is fine but does exactly what was posted in original post
I had subscription
I canceled, uninstalled, purchased perpetual license, installed, now half the products want me to renew my subscription.
for some reason photoshop is fine.
acrobat no
upgraded to XI perpetual license - installed and on first launch I cannot get past the renew subscription dbox.

Has anyone in this Forum had problems with installing and running Adobe apps on the new MacPro?

Has anyone in this Forum had problems with installing and running Adobe apps on the new MacPro?
I have been trying to install Photoshop CS6 & CC and Acrobat Pro XI on my Mac Pro (late 2013). I keep getting a 'configuration' error message and wondered if the problem was wide spread.
TIA,
Jerry

Thanks, Martin.
Good to hear someone has had success. The lack of it here is frustrating and depressing.
Thanks again,
Jerry

Installing CS6 on Windows 7 64bit?

Hi all, I just wanted to confirm with an Adobe staff member that I should have no problems with installing CS6 Design & Web Premium on Windows 7 64bit OS (HP Core i5). We are having our computers upgraded in the office from Windows XP and our tech supplier would feel more comfortable buying the new machines if he had assurance that the software will be compatible. A few questions here:
System requirements says Service Pack 1 for Windows 7 on the back of the box, is this something he has to take special note of?
It says 3 installations are allowed. Will this new PC count as my second installation? Or can I transfer my first installation from my old PC somehow?
I'm not sure what the difference is between 32bit and 64bit. Will I be able to open my old CS files from Windows XP on Windows 7 without any problems?
Many thanks for the help!

Hi adobeuser1985,
1. Yes you need to install SP1 on Windows 7 as it is the tested environment for CS6 Design and Web Premium
2. Yes this PC will be counted as 2nd unless you deactivate the first. It's always recommended to deactivate the software first before upgrading the OS or installiang the software on anew computer else it will increase the activation count.
Once you deactivate the software, and install it on a new PC, the install will then be still referred as 1st installation.
Please check : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
3. Some software's of the Suite such as Indesign CS6 and Illustrator CS6 require 64 Bit OS and so will not run on 32 Bit PC
The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system.
Let me know if you have any more queries.
Regards,
Rave

Installed CS6 Design and Web - programs will not load

After installing CS6 successfully (so it says), I can't get any of the programs to load. Illustrator, InDesign, and some of the others I am seeing an "application failed to initialize properly (0xc000001d)" which is reminiscent of the errors people were having with Photoshop CS5.5.
However, for Photoshop, the error is an application shut-down... "Adobe Photoshop CS6 has encountered a problem and needs to close." I am running off of Windows XP with Service pack 3.
I've spoken with tech support, and they have had me uninstall/reinstall several times (from the disc, without the disc, change some file names to .old... that sort of thing... also downloaded and ran Adobe Application Manager). Nothing has worked. Any advice? I'd even accept "your computer is old and toasted, get a new one" at this point.

CS6 was tested with XP you didn’t give us your system specs.
Bob

I have installed photoshop elements 13 on my computer, I have window7. It says this computer does not support this. I have had it on here and it worked i had to un install it and re install now it will not work??

I have photoshop elements 13, It did open up till I had to un install it and re install it, now it is says I need windows 7 or later and I do have windows 7. Can you please help me?

uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Do I need to upgrade my graphics card before installing CS6?.....currently

Do I need to upgrade my graphics card before installing CS6.....currently have Nvidia quadro FX1800 with CS5.......what card would be recommendation for a one man operation that would like to take advantage of the mercury playback engine?

I agree with the recommendations for the GTX 660+. I also second John's advice to completely uninstall the existing Quadro drivers before you swap cards.
And that Quadro FX 1800 never worked with MPE GPU acceleration even in CS5 because although it has CUDA capability, it has only 768MB total VRAM on the card. MPE GPU acceleration requires a minimum of 765MB of free, unused VRAM - but a 768MB card leaves only 749MB of free, unused RAM because the Windows GUI itself consumes nearly 20MB of VRAM. And even if the FX 1800 had 1GB of VRAM, it would be sluggish-performing by current standards because the FX 1800 is really based on a downclocked GeForce 9600 GT (with only 64 CUDA cores) with a narrower memory bus width (192 bits instead of 256 bits, both DDR3).

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD012414282. Any suggestions?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Errors when Installing CS6 10.8

HI,
When I try installing CS6 Master Collection on an 10.8.5 Machine I am receiving the below log full of error messages.
I have tried uninstalling and reinstalling the program, Have also tried removing the preferences through the Adobe cc cleaner.
I have just tried renaming the colour sync profile and reinstalling but that didn't have any luck either.
User has Read/ Write permissions to the entire library folder and Applications folder.
Any suggestions?
I have tried following the prompts here
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DS012, DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 26 error(s), 11 warning(s)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 11)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 21)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)
----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 10)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 10)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 5)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 5)
----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 26)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 26)
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12-mul/OEM(Seq 3600)
----------- Payload: {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12en_USLanguagePack/OEM(Seq 84)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 2259)
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 2259)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2259)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - AdobeMotionPicture CS6: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS6: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Support: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
System Requirements

Not sure how helpful this is, many moons later, but I was recently bloodied the same way (CS6 on 10.8.5) and found the only way to go through was to uninstall everything and run the CC Cleaner, found under #3 at
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
(DMG is at http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudCleanerTool.dmg)
However, once you run that I found I had to run the CS6 Installer a couple of times, selectively deselecting installed apps and also customizing apps such as Photoshop and Illustrator NOT to install the recommended Font Set, etc.
Sorry to say I didn't take a screen shot to share.
Hopefully, this will assist some of the far too many who seem to have been hamstrung by the Installer. Very drastic way to drive people to CC, Adobe. ;-)

Illustrator CS4 won't open any files since installing CS6

Every since I installed CS6, whenever I try to open files in Illustrator (all files, not just the new downsaved from CS6 files), the program goes into "Not Responding" and I can't do anything until I crash out. It also will not let me create new files.
I've tried deleting my Adobe Illustrator CS4 Settings folder as I saw suggested in another discussion, but it did not help.
Since my CS6 trial is ending soon and I'm not sure about upgrading yet, I really need my CS4 to be functional.
I'm running WIndows Vista 64 bit. Never had any problems with Illustrator before this.
Any suggestions?

Ok, so I uninstalled Illustrator CS4, ran the CS Cleaner Tool, which messed up all my other CS4 programs, reinstalled the whole CS4 Suite, and Illustrator CS4 STILL won't open files (or allow me to create new ones). I only have two days left on my CS6 trial and I'm not sure if I'm upgrading right away, so I really need to figure out a way to make my AI CS4 work soon!

Problems installing CS6 on new hardware

My purchase of CS6 was an upgrade from CS5. The device those were installed on is now dead and I am loading software on a new PC. When I attempt to enter the serial number I received upon purchasing the upgrade I get a message that there is no qualifiying product on the PC. There of course is not, becuase the device that CS5 was installed on is now dead. Do I have to figure out a way to install CS5 on this new device and then install CS6 on top of that? That seems like a crazy approach, but . . .

(and thank goodness I still had that old CS5 box around - sometimes the packrat streak comes in handy).
The boxes don't really matter that much since you can usually re-download the installation files online.
But keep all your serial numbers safe and handy at all times. I store mine in a text file locally and in a text file on Dropbox so that I've always got access to them. Serial numbers are the only thing you buy that are unique to you when you buy software. Other than yourself and Adobe (if you registered) no-one here can help you with missing serial numbers.
When you re-install CS6 using your upgrade serial number, you'll always need your CS5 serial number to verify it.

Installing CS6 Master Collection

I had a prerelease version of CS6 Photoshop on my Mac and now I'm trying to install CS6 Master Collection and it wil not let me install Photoshop, it says there is a conflict with a previous or prerelease version and it needs to be removed before installing the new version. I uninstalled it but I still cannot install Photoshop, same error message. Any help would be greatly appreciated. Thanks

after uninstalling use the cleaner: http://www.adobe.com/support/contact/cscleanertool.html
then install your master collection.

Had to re-install CS6

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