Had to reinstall Cloud and trail is now gone.

Recently I had to reboot my computer and got help here on how to reinstall Creative Cloud, well I got it installed but now I installed Acrobat XI Pro and it is telling me that my trail has expired.  If I have 30 days even with the problems I've had, I still shoul have at least 24 days left on  the trail subscription.  Can anyone tell me why this has happen and why I can not use the Acrobat XI Pro?  I downloaded it and on the same day I have to reinstall my computer to original factory settings and I had to install everything again.  I had problem installing Cloud at first but you guys help me out on how to fix this, so I installed the Acrobat XI Pro and now I can not use it saying my trail subscription is up.  Whats the deal?

HI SeaberPA
Did you have the Creative cloud as a trial before? If it had expired it may have caused the Acrobat XI trial to expire early too. This can be caused by the fact that you had to restore the computer or possibly by antivirus software running on  your machine. Sorry, once the trial has expired there is no other option except to purchase the software.
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Thanks
Scott

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