Had trouble with my password and now when I turn on apple tv nothing comes up on my computer?
I had problems with my password for apple and I have fixed that but now my apple TV doesn't seem to work. Just a blank screen. How do I get it to come up with the screen with Netflicks, HBO to Go, etc?
Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
1. Restart the Apple TV (Settings > General > Restart).
2. Restart the Apple TV by removing ALL the cables for 30 seconds.
3. Restart your router.
4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
5. Restore the Apple TV (Settings > General > Reset > Restore)
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I had trouble with my pc it had an invalid drive. After I repaired it, I went to my Itunes library where everything was listed, but when I tried to play music I got a message the file could not be located. Can I just plug in my ipod and sync it with the library to bring back the files.
Hi,
It means that the files are not stored on your hard drive anymore. So when you click on a song in iTunes, it comes up saying that it can't play the song. A file is missing. This means that when your hard drive crashed, you lost your data but iTunes some how kept you songs in iTunes. Sorry to have to say this, but it looks like you have to re-download every single song all over again.
xxmitchxx90 -
How do I get iPad working without itunes and a computer when it wants to be hooked to iTunes after a reset?
rotes9 wrote:
How do I get iPad working without itunes and a computer when it wants to be hooked to iTunes after a reset?
Use a friends computer. IF the ipad is telling you to connect to iTunes that is what you need to do, there is no bypassing this. -
I changed my ipod password and now when i try to unlock my ipod it says wrong password. Is there anyway i can get into my ipod without restoring it?!?!?!?!?!?!
If You Are Locked Out Or Have Forgotten Your Passcode
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A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Trouble With Opening InDesign and now Photoshop and Illustrator
First off I apologize if this isn't in the correct section. I couldn't find a section specific to my problem since it involves multiple aspects of Adobe products. I was having trouble with InDesign, it kept crashing. So I followed all of the advice I could find on the forums about deleting the preferences and cache information in the Library folder, and that didn't seem to make a difference. So then I thought maybe it needed an update, so I logged into Adobe Application Manager and sure enough, it did. So I clicked on "download" and it stalled there too. Then the manager became unresponsive. I couldn't cancel the update or log out or anything. So then I saw in the forum someone suggested the Adobe Creative Cloud Cleaner Tool if your manager becomes unresponsive. I ran that and then shut my computer off. When I turned it back on, InDesign started working BUT my Photoshop is completely gone from my system (I never messed with it in the first place since I wasn't having any trouble with it.) And the when I tried to click on Illustrator it said "Do you want to begin your trial?" Huh?
I have had a subscription since 2012, why on earth would it suddenly think that I no longer should have access to these programs? If I log on to my Adobe account it shows my subscription and that it's up to date (last payment was April 5, 2015). The versions I was using were the CS versions that I had downloaded directly from Adobe and when I used to have any trouble or when I got a different computer I could just log into my account and then redownload them. They are no longer showing under my products, so I can't figure out what on earth is going on. The website has changed since the last time I downloaded them, so that partly could be me, but I thought they would at least be showing up under products. I contacted Adobe support and the first person I talked to on chat said "this is clearly a technical issue I am transferring you to someone better suited for this," but that's all he said. And I haven't heard from anyone since so I thought I'd make a topic and see if anyone else out there has had a similar problem.The versions I am using are the CS6 versions.*
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I had to reset my phone and now when I text my contacts are not showing up
I had to reset my phone and now when I send and receive text messages it is not showing the contact name only the phone number. Help.
This is a HUGE iOS bug.. Following a tip from another poster, I was able to fix the issue (temporarily).
This worked for me on Verizon.
I dialed *228 on my Verizon phone. I pressed "1" to activate it over the air. I then went into task manager and killed all the running apps.. Waited a few minutes.
The next text I got displayed the number correctly!.. Until I rebooted, that is.
PLEASE, call Apple and speak with a senior engineer on this. They can't fix it if they don't know it's a problem! (800) MY-IPHONE -
I had to change my password and now my cell phone will not update apps. I tried signing out and then signing in with the new one. It did not work. Please help
You can only update an app from the AppleID that was used to purchase it.
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I updated the IPAD with the latest update and now when I turned the IPAD on, I get the itunes logo and then nothing else. How can I fix this to let me use my IPAD?
YOU ARE IN RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
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7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
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initialy All I was trying to do was downgrade 10.7 to 10.6 .You have to consider the possibility the hard drive may be dying. If your data isn't backed up, try one of the tools below:
https://discussions.apple.com/docs/DOC-1689
Once you are sure your data is backed up, we can examine other possibilities. In the meantime call AppleCare for your original installation DVDs. You may need them. -
I had a balance in my itunes account of approximately $17.00. I had to reset my password and now it's gone. How do I get it back?
Hi Junebug2448,
Welcome to the Support Communities!
The article below will show you how to review your account and report any issues to the iTunes Store:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
TS1702 I had to change my password and now my iphone says it does not recognize it
I had to change my password and now my iphone says it does not recognize it...
Hello KaitlinHertz3,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Have a nice day,
Mario -
My email account got hacked so I changed the password and now when I try to get mail it just says operation can not be completed even though I have typed in my new password what do I do?
Can you acces the the account on another device?
Try contacting your email provider. -
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I updated the IPAD with the latest update and now when I turned the IPAD on, I get the itunes logo and then nothing else. How can I fix this to let me use my IPAD?
Hi ....
"I get the itunes logo and then nothing else"
Use Recovery Mode > If you can't update or restore your iPhone, iPad, or iPod touch
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