Hairline crack appeared inside screen

I've just noticed a hairline crack at the left side of the screen. There has been no impact of any kind that would have caused this and the damage looks internal rather than external(it's not scratch)and it's not affecting the touch or the colors.

this is a HD shots for the screen, to be easy to investigate in the problem.
http://www.pikipimp.com/pp/pimped_photo/s/image/54/401/563/IMAG0033.jpg?ts=12839 06039114
http://www.pikipimp.com/pp/pimped_photo/s/image/54/401/568/IMAG0034.jpg?ts=12839 06120826
http://www.pikipimp.com/pp/pimped_photo/s/image/54/401/568/IMAG0035.jpg?ts=12839 06175367

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Hairline Crack appeared on Z1 from walking around!

Hi, does anyone know if there is some fault with the Z1. I have a hairline crack that has appeared from walking around, sitting or something. It has not been dropped, or misused or anything like that. I'm having to pay for it to be repaired but I'm wondering if this is a fault on the handset due to it's nature of style.
It's certainly put me off buying sony products again as I feel that having a phone in your pocket and the screen crackinging, is not accidental damage, but a fault on the handset (I'm sure others will disagree).
Anyway, is this a common problem?
Alan

Check this.If you search this forum,you will find your answers.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Hairline Crack Illusion from Screen Protector?

Hi,
I just got me new Iphone 5s from the verizon store . Long story short, they talked me into the case and screen protector which they installed. The screen protector is apparently tampered glass. I noticed there are two very small "specs" on the screen which you can only seen either with the back light on or shinning a light onto the screen. They look like very small horizontal hair line cracks at first glance.
At first, I thought some dust must of just got in between the screen protector and the phone's screen.I went back to the Verizon store to request them to put a new protector on without these two noticeable lines. The manager looked at the phone and said that it was a"optical illusion" from the way the glass from the protector is aligned with the iPhone screen. He then went on to say because it is not a defect, there was no warrant to replace the screen protector.
So.
1. Is the manager just giving me the ring around about this and just doesn't want to replace the screen protector or worse the phone if there is indeed a hairline crack with it. I could not find any information on this.
2. I paid full retail price for the phone to keep unlimited data. Do you think Verizon should attempt to get rid of those lines? It kind of makes me upset that they tell me this after the fact they sell me the screen protector know all along that there is a chance of visual defect and not disclosing that.
Thank You,
Sam

I didn't mean to imply you hadn't been polite. My apologies. I just know that, sometimes, when people get frustrated with customer service that is less than they would like, especially with an expensive purchase, they can lose their cool. And I know, after 20 years in retail, that I will do anything I can to help a customer with a problem who still treats me with respect.
I haven't seen that problem with the tempered glass screen protectors. Doesn't mean it can't be the case. I think a flaw in the screen protector or an issue with it is much more likely than cracks on the phone screen itself, though.
Best of luck.

Hairline crack in touch screen (not the glass) in Xperia Z1

I have a 5 month old Xperia Z1 mobile phone which has never been dropped or knocked. On removing it from a padded pocket in my bag I noticed that the touch screen under the glass has a diagonal hairline crack originating from the top centre of the phone to under the right hand corner (the external glass has no crack). After researching this I note that this is a known fault with the Xperia series mobile phones. http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...
I have not been able to contact Sony for advice using their contact us email form (dead link), live chat (not currently operating), or by phone (busy signal whenever I call).
I am really dissatisfied with my phone cracking like this particularly when it is not the result of negligence. Can you please respond to my query and restore my faith in your customer service...

Hi meaghanf,
At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/. Thanks for your message today! >Joffrey
If my post answers your question, please mark it as "Accept as Solution"

Lumia 900 - WEIRD - Hairline Crack appeared out of...

First let me start by telling:
- I take amazing care of my phone and I DID NOT dropped the phone and neither did anyone else in my family
- I always make sure that I don't even keep my car keys or wallet in the same pocket as the phone
- I ABSOLUTELY LOVE MY LUMIA (best phone I ever bought....it is gorgeous and it works ...all the time)
The only thing I think that could have caused this is direct sunlight. Yesterday while coming back from work I had the phone on passenger seat and once I reached home after 20 mins I realized it may have been under direct sunlight ( it was a beautiful day....)
Then all of a sudden after a few hours I noticed this hairline crack and have been extremely puzzled...
Called Nokia Support and they gave me a reference number and asked me to sent it for repair.....
Attachments:
photo.JPG ‏2352 KB

OUCH I hope you get that thing fixed.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

I have this refurbished I pod touch 4G and I just got it like a month ago. I held it in the sunlight and I spot a tiny hairline crack on the screen it's from the edge to up a little. I haven't dropped it at all. I need to know ASAP what to do

I need to know ASAP how this will affect me what will happen over time and what should I do. I can't spend more money!

Make an appointment at the Genius Bar of an Apple store. Explain what happened. Frequently with normal use a crack can grow causing problem with the touch function of the screen.

HAIRLINE CRACK ON IPHONE5

Hi, five days back my iphone5 slipped from my pocket as i fell down on the ground, it has got a single hairline crack on the screen . Since my phone is under warranty will it be replaced without any repair cost?

I'm sure other people have accidentally and unintentionally damaged their iPhones within 3 days of purchase.
No, that is not covered under the warranty. That's damage. If you had purchased the AppleCare+ program for $99 USD + tax, you'd have two years of normal hardware coverage and have two damage incidents, each for $79 USD + tax.
Now, your cost will be $299 USD + tax, unless it's just the screen that needs to be replaced, in which case it should be $109 USD + tax, I believe.

Mobile not covered under warranty for hairline INTERNAL crack appearing without fall or any impact

Job No. W115041604910
I own a Sony Xperia Z1 compact mobile, which I purchased on 29th July, 2014, and around 11th April, 2015, I started to face touch screen problem in the middle region of my mobile. I was playing games on my phone when this issue cropped up.
The issue was very strange as at times the phone would start typing on its own on security pin screen. This lead to all my data being erased!
Later, I noticed that the lower part of the front screen of my mobile had a hairline crack - this was strange as my phone did not have any fall or any impact that would result in an INTERNAL hairline crack with no impact on the exterior of the screen.
I took my mobile to the authorized Sony service center in Koramanagala (Vigneshwar Services) on 16th April, 2015 and on 23th April, 2015 I was provided an estimated bill of Rs. 6000/-.
When I escalated the case by writing to "[email protected]", after multiple call and email exchanges, I was provided the "management" response on the Sony letter head stating that "the display was broken and needs to be replaced for satisfactory working of the set and the service estimate for the faulty part is Rs. 6007/-."
I declined to approve the amount for my repair, as my phone is within the warranty period.
Please go through the spec of Sony Xperia Z1 Compact on the below website, where it clearly says that the display is shatterproof;
http://www.gsmarena.com/sony_xperia_z1_compact-5753.php
Firstly, since the Spec claims that the glass is shatterproof, the crack on my mobile does not void the warranty.
Secondly, since the hairline crack on my mobile has appeared under "mysterious" circumstances and not a result of any fall or human error on my part, I decline paying any repair cost for my mobile. Also, this is an INTERNAL crack only, which will not appear due to a fall.
Thirdly, I should not be penalized for the faulty design issue for this model of Sony mobile.
At one point I would patronize with brand Sony, but sorry to say that is no longer true due to the trauma in dealing with Sony Service Center and Bangalore Regional Office.

I have already contacted the local Service Center and they are adamant on saying that I need to pay for the replacement of the front glass.
My question;
1. I have repeatedly told that my handset has an INTERNAL crack, which has appeared without any fall or impact. I believe that it is a design fault for which I SHOULD NOT be penalized.
To support my words, I find that similar issues have been reported for the same model across the globe;
http://conversation.which.co.uk/technology/sony-xperia-z-cracking-phone-screen-replacement-repair-wa...
Mine is not the only case wherein such cracks have developed. In UK, Sony has already confirmed this issue and agreed to replace the faulty units free of cost. Please read the link below and watch the video as well.
http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...
If in UK, this issue has been owned up by Sony company, should the same not be done in India, as ultimately it is Sony and region should not be a bar for taking such decisions especially in case of design flaws.

Why did my screen crack while charging? It hasn't been dropped, every time I charge it a new crack appears I'm tired of this it's only a year old!

Why did my screen crack while charging? It hasn't been dropped, every time I charge it a new crack appears I'm tired of this it's only a year old! If its not covered under warranty never again will I go apple I've had nothing but issues so far.

We can't answer that. Maybe the battery is bad and is swelling inside the phone. Maybe someone else dropped it and didn't tell you about it.
Make an appointment at the genius bar and see what they say.
If it's over a year old, then it's not covered under warranty.

Small hairline crack near screen hinge. Fix?

I just noticed that my 2010 white Macbook has a 3/4" hairline crack on the outter part of the screen/lid right by the hinge. It's not really affecting how the computer functions or anything. But it really bothers me. My warranty runs out on Jan 20th 2012. Will the warranty cover this?

If it matters, I didn't purchase additional AppleCare coverage on this one. It just has the 1 years limited warranty that it comes with.

Hi , my sister got really mad and she banged her iPod touch 5th generation on a table and she banged it so hard that the screen didn't crack but inside the the iPod is damage as in like colors are popping out and the screen doesn't work, can i fixed this?

Hi , my sister got really mad and she banged her iPod touch 5th generation on a table and she banged it so hard that the screen didn't crack but inside the the iPod is damage as in like colors are popping out and the screen doesn't work, can i fixed this?

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Does apple fix an ipod under warranty if the inside screen was slightly cracked even though you cant feel the crack because its on the inside.do they fix that????

Does apple fix an ipod under warranty if the inside screen was slightly cracked even though you cant feel the crack because its on the inside.do they fix that????

ONLY Apple could answer this.
If they determine that the ipod is defective, then warranty will cover it.
If they determine that it is damaged, then the warranty will not cover it.

My iphone 5 screen has a hairline crack all of a sudden ...it has not fallen nor cracked........ it was a replacement piece given by apple service centre

My iphone 5 screen has a hairline crack all of a sudden ...it has not fallen nor banged anywhere at all........ it was a replacement piece given by apple service centre

Take it back to the Apple service center.

Screen making noises and hairline crack... Help?!

I have an iPhone 6... On Monday when I touched my screen, I noticed that it was making noise when I pushed down on it on the left side of the screen. I immediately booked an appointment for this Saturday to get to a genius bar to get the phone looked at. I had this issue before with an iPhone 5S and the phone got replaced because I was told that they could not replace the screen as it would damage the finger print sensor. However today my phone has suddenly developed a hairline crack at the top of the screen over the front camera. I haven't dropped it or smashed it against anything. I have a screen protector on the phone and a case which confused me a little. I have my appointment with Apple tomorrow and I'm wondering what will happen. I'm more worried about the crack if anything! There is no other damage on the phone as I've had a screen protector and case on it from day one. Also the phone is still functioning as it always has. Any ideas anyone?

Amsbabes wrote:
I have an iPhone 6... On Monday when I touched my screen, I noticed that it was making noise when I pushed down on it on the left side of the screen. I immediately booked an appointment for this Saturday to get to a genius bar to get the phone looked at. I had this issue before with an iPhone 5S and the phone got replaced because I was told that they could not replace the screen as it would damage the finger print sensor. However today my phone has suddenly developed a hairline crack at the top of the screen over the front camera. I haven't dropped it or smashed it against anything. I have a screen protector on the phone and a case which confused me a little. I have my appointment with Apple tomorrow and I'm wondering what will happen. I'm more worried about the crack if anything! There is no other damage on the phone as I've had a screen protector and case on it from day one. Also the phone is still functioning as it always has. Any ideas anyone?
Since you've confirmed the device has physical damage, and since physical damage is not covered under the Apple hardware warranty, be prepared to pay either a $109 USD + tax fee to replace the screen or a $299 USD + tax out-of-warranty fee for whole unit replacement, depending on the results of Apple's inspection and the decision made by the Apple Store. You may get free service, but set your expectations to pay because of the physical damage, so that if you are given a better option, it is a pleasant surprise.
By the book, a damaged device, regardless of how it is damaged, involves some form of out-of-warranty cost, unless you have AppleCare Plus. In that case, you usually pay a deductible of $79 USD + tax.

Hairline Crack in Screen

Hey, My iphone has a hairline crack for some unknown reason. It has never been dropped and its located directly above the home button. It points directly to the sim card slot so its straight line. Its small and sorta noticeable. May i get a replacement from apple? My iphone is about one month old.

AT&T doesn't provide iPhone warranty service in the USA - only Apple. You need to make an appointment with an Apple Store Genius Bar (don't walk in without an appt.).
http://www.apple.com/retail/geniusbar/

Hairline crack appeared inside screen

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