Hairline crack around backside of LCD hinge

Hello, all.
Does any Apple support people read this discussion group?
I would like to let them know about my issue.
I bought my MacBook early this year. It is a white MacBook.
Problem is that it started to show hairline crack around the bottom side of LCD hinge, where the bottom case starts and gap between the LCD and the bottom case.
So, I had it to be replaced at the Apple's Northrdige store. It was about 1 month ago. And from a few days ago, it started showing the crack again!
I have never dropped my Macbook and always carries by wrapping it. And my carrying case is also a shock-absorbing one. So, there is no chance that it was crashed or dropped.
I know this issue pretty well. There have been lots of reports and posts at many blogs. I suspect this is due to the plastic material and heat, and can't be fixed for good. If I have it to be fixed now, then it will show the crack in a few month again. It's just a matter of time.
I have been a long user of a Macintosh from the days of the Macintosh LC. (Also a long user of Windows/Dos and Unix machines. So, I know the quality history of many brands. ) I guess this kind of problem started from the days when the PC price went down too much. For Apple, this is my first time to see this kind of problem ( I know that some of you already suffered this with your Mac Cube and others. )
So, when will we have the quaility products Apple was so famous for back in 1980's again?
What shall I do with my MacBook? For this kind of problem, shouldn't Apple replace my machine with a new one?

*"Does any Apple support people read this discussion group?"*
Generally no. These are user-to-user forums
*"What shall I do with my MacBook? "*
Call Apple support and see what they'll do for you.
*"shouldn't Apple replace my machine with a new one?"*
No. Not after only repairs.

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Check this.If you search this forum,you will find your answers.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Hairline-crack in Macbook Pro display-- what to do?

Hi all,
I have a MacBook Pro 13" that was bought in early February, and a few days ago I noticed a hairline crack (not a scratch) on the top left of my screen. it's met the centre left side of my display now. It's very thin and shallow, I initially thought it was actually a hair on my screen. Anyways, what's my best course of action? I've haven't taken my laptop around with me for a while, it's been sitting next to my bed for about a month, so nothing I can think of could have warranted the scratch except the cold weather that's been going through the country. Anyways, I'm a student, I can't afford to repair the display from Apple or by myself (unless I got Applecare, would it cover that?), what is my best course of action? I'm going back to school soon, so I'll be carrying around my laptop and want to avoid more damage. I was considering buying some Displex and a screen protector, but would that do anything? I scared that the crack would get larger and ruin the integrity of my display (even more so), and eventually I would like to get it fixed.

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Hairline cracks near the power button :-(

Hello everyone!! this is my first post here... so sad that it has to be a negative one. i dont know if someone else has posted this topic, but i dont really have time at this precise moment to check.
i have a small hairline fracture just about the power button. i did absolutely nothing to cause this crack. my mother also has this tiny little crack in the same place. i guess its just a flaw in the materials used for the device. but, this is really frustrating because im afraid it might crack all the way, and then im stuck without a phone. also, my power button is a little flimsy, and i dont abuse this phone because it is my first smartphone, and i need it to work properly for two years before i can upgrade to one of those pretty and bright new centros.
my question is... why are these same things happening to so many other palm centro users (the hairline crack mostly)?? palm workers, please look into this issue. i dont think you want to have a bunch of palm centro users returning their phones to the stores because of these little cracks that are a HUGE problem. in fact, i dont think you even want to sell a product that has a defect like this to begin with! i love my phone, i love palm, but i DONT want a device with flaws the second time around. if i could i would take it back to the store, but i am out of warranty and without insurance. perhaps there is a way that i could still get a new/ refurbished one for a minimal fee (NOT full price)? it has happened to me before.... one of my old phones had issues with the screen and i took it and i got a refurbished replacement for 30 dollars. the replacement worked perfectly fine. if this is possible with the centro please let me know because i will go the sprint store in a heart beat. in fact, if i get a wonderful refurbished phone without cracks i might not even upgrade because the newer one is almost the same (although more memory is nice..... if you guys release a purple colored one to sprint then i will definitely upgrade because thats my favorite color.... you might want to keep that in mind ). what worries me is the crack and the power button. i need help.... any suggestions??
Post relates to: Centro (Sprint)

Hi Tania,
LOTS of people are having this problem! See these 2 threads:
http://forums.palmone.com/palm/board/message?board.id=hardware&thread.id=29446&view=by_date_ascendin...
http://mytreo.net/forum/index.php?PHPSESSID=4p9dn42li293en43c6gn0bto65&topic=61447.30
And let us all know if you get your preblem fixed br Sprint. this is amajor issue that Palm still has NOT recognized. If we complain enough, they might fix all of our phones.
Good luck and keep us updated!
Post relates to: Centro (Sprint)

Hairline Crack Illusion from Screen Protector?

Hi,
I just got me new Iphone 5s from the verizon store . Long story short, they talked me into the case and screen protector which they installed. The screen protector is apparently tampered glass. I noticed there are two very small "specs" on the screen which you can only seen either with the back light on or shinning a light onto the screen. They look like very small horizontal hair line cracks at first glance.
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Thank You,
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I didn't mean to imply you hadn't been polite. My apologies. I just know that, sometimes, when people get frustrated with customer service that is less than they would like, especially with an expensive purchase, they can lose their cool. And I know, after 20 years in retail, that I will do anything I can to help a customer with a problem who still treats me with respect.
I haven't seen that problem with the tempered glass screen protectors. Doesn't mean it can't be the case. I think a flaw in the screen protector or an issue with it is much more likely than cracks on the phone screen itself, though.
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Hairline crack and Apple Care

Recently I visited Apple Store Northridge again to have my MacBook white repaired for crack on top panel and hairline crack on back-bottom panel.
At Genius bar, they told me that Apple doesn't replace the bottom panel if it is not covered by Apple Care. So, they just replaced the top panel only.
Should I buy an Apple Care? Also, isn't this defect? I usually use computers very long time. I still use a PowerPC 17" iMac home. MacBook is pretty fast for the most of work, i.e. programming, I think I will be able to use it even longer. However, if the cases have this problem, I can't use it long enough.
Shouldn't Apple do this something on this issue?
Why do they still sell the white MacBook, even though everybody knows the defect?
Shouldn't Apple provide some program like "return your old white/black Macbook, and take a new Unibody MacBook Pro 13" with extra fee."?

JongAm Park wrote:
Recently I visited Apple Store Northridge again to have my MacBook white repaired for crack on top panel and hairline crack on back-bottom panel.
At Genius bar, they told me that Apple doesn't replace the bottom panel if it is not covered by Apple Care. So, they just replaced the top panel only.
It sounds like there is more to the story. What is a "hairline" crack? Is this machine still under warranty? If there are obvious defects and cracks, I'm sure Apple will fix anything while the machine is still under warranty - standard or extended AppleCare. If the problem is "normal wear and tear", they won't replace it for free under any circumstances.
Should I buy an Apple Care?
I would. It isn't too expensive and they don't hassle you. I just had the top case and AC adapter replaced on my 2 year, 10 month old Macbook.
Also, isn't this defect?
Maybe, maybe not. That area isn't one of the "typical" crack spots on that machine. There are a lot of these machines around and Apple knows where they are going to crack. If yours cracks in an unusual place, you will have a more difficult time making the "defect" case as opposed to "wear and tear" or "abuse".
However, if the cases have this problem, I can't use it long enough.
Why not? I used my cracked Macbook for almost 3 years. I could have had it fixed at any time, but I didn't bother as it was only cosmetic. I waited until I bought a new machine and then got it fixed while still under AppleCare. If you do plan to use machines for a long time, AppleCare is an even better idea.
Shouldn't Apple do this something on this issue?
Why do they still sell the white MacBook, even though everybody knows the defect?
What issue? Do you have any pictures or anything. The crack near the IR port on the top right is well known. Most Apple stores will fix that while you wait. If you have a crack somewhere else, you are just a customer with an odd crack no one has seen before.
I can't speculate about what Apple sells. I can observe that people still like to buy these machines and Apple fixes the top case cracks on all of them.
Shouldn't Apple provide some program like "return your old white/black Macbook, and take a new Unibody MacBook Pro 13" with extra fee."?
They do. The fee is $1199.

Notes on U430 repair: top half lower section (keyboard + touchpad), LCD hinges

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Yes - it would be too bad, to throw it into trash because such a small damage.
My posting above now can be read with more details in the knowledgebase.
German users will find the HowTo in the german ThinkPad-Wiki
The last days i did the same with a ThinkPad 390E - with success
Broken holder of both hinges, the right one was in a better condition because the upper side of the holder still existed partially:
The repair pieces for the left corner
and the right corner
Last test, whether it fits
after sticking together
after attaching the system board there absolutely is no space between repair piece and the board next the DC-in-connector- all inserted parts on the bottom of the basecover must be insulated with tape. The system board touches the left part (under the DC-in-connector)
after attaching the laptop
Just to explain:
All these repairs can be done without knowledge in metallworking
A great challenge will be to repair this 390 basecover:
The inner side of the basecover at the top of this posting had the same damage but only the wall still existed.
My home-forum: http://www.thinkpad-forum.de
Wiki: Deutsches ThinkPad-Wiki English ThinkWiki
My ThinkPad-Collection

Lumia 900 - WEIRD - Hairline Crack appeared out of...

First let me start by telling:
- I take amazing care of my phone and I DID NOT dropped the phone and neither did anyone else in my family
- I always make sure that I don't even keep my car keys or wallet in the same pocket as the phone
- I ABSOLUTELY LOVE MY LUMIA (best phone I ever bought....it is gorgeous and it works ...all the time)
The only thing I think that could have caused this is direct sunlight. Yesterday while coming back from work I had the phone on passenger seat and once I reached home after 20 mins I realized it may have been under direct sunlight ( it was a beautiful day....)
Then all of a sudden after a few hours I noticed this hairline crack and have been extremely puzzled...
Called Nokia Support and they gave me a reference number and asked me to sent it for repair.....
Attachments:
photo.JPG ‏2352 KB

OUCH I hope you get that thing fixed.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Hairline Crack in Screen

Hey, My iphone has a hairline crack for some unknown reason. It has never been dropped and its located directly above the home button. It points directly to the sim card slot so its straight line. Its small and sorta noticeable. May i get a replacement from apple? My iphone is about one month old.

AT&T doesn't provide iPhone warranty service in the USA - only Apple. You need to make an appointment with an Apple Store Genius Bar (don't walk in without an appt.).
http://www.apple.com/retail/geniusbar/

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Hi
I have been to my local icenter in Malta because of a hairline crack across the face of my newly purchased iphone 5c. They say that it will only fall under the warranty if the crack was from top to bottom and not across. Is this correct?
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Did you contact your carrier about that? Your carrier will service the phone for you in Malta, and they can probably tell you more about that problem.
Apple - Support - Service Answer Center

Hi my ipad 2 is 18 months old and is cracked around the home button is there any apple assistance for this

Hi my ipad recently cracked around the home button and it is pretty sharp it is 18 months old is there any assistance for this thanks

It will cost you approximately US$219.00 to US$299.00 depending on the model.
Apple will replace the entire iPad; they don't repair.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

Hairline crack in touch screen (not the glass) in Xperia Z1

I have a 5 month old Xperia Z1 mobile phone which has never been dropped or knocked. On removing it from a padded pocket in my bag I noticed that the touch screen under the glass has a diagonal hairline crack originating from the top centre of the phone to under the right hand corner (the external glass has no crack). After researching this I note that this is a known fault with the Xperia series mobile phones. http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...
I have not been able to contact Sony for advice using their contact us email form (dead link), live chat (not currently operating), or by phone (busy signal whenever I call).
I am really dissatisfied with my phone cracking like this particularly when it is not the result of negligence. Can you please respond to my query and restore my faith in your customer service...

Hi meaghanf,
At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/. Thanks for your message today! >Joffrey
If my post answers your question, please mark it as "Accept as Solution"

HAIRLINE CRACK ON IPHONE5

Hi, five days back my iphone5 slipped from my pocket as i fell down on the ground, it has got a single hairline crack on the screen . Since my phone is under warranty will it be replaced without any repair cost?

I'm sure other people have accidentally and unintentionally damaged their iPhones within 3 days of purchase.
No, that is not covered under the warranty. That's damage. If you had purchased the AppleCare+ program for $99 USD + tax, you'd have two years of normal hardware coverage and have two damage incidents, each for $79 USD + tax.
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Hairline crack around backside of LCD hinge

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