Hand tool shortcut not working

Hi there,
All of a sudden double clicking the hand tool to zoom to 100% isn't working. It does absolutely nothing. I was playing around with the guides (turning on/off) and then suddenly the hand tool refused to work. Zooming in/out is suddenly a huge drag! Can anyone help me with this?
Also, did Illustrator used to have a "step backwards" option? I thought I remembered one but now I only have Undo/Redo and I can't tell if I'm getting confused with Photoshop. Thanks for any help!

Serpentinemoon,
For the latter, how about Ctrl/Cmd+Z and Ctrl/Cmd+Shift+Z?
For general, and especially sudden misbehaviour, you may try the list.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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Illustrator CC 2014 - spacebar hand tool shortcut not working, how can I fix this?

The hand tool is not being temporally activated by the spacebar in Illustrator CC 2014.
I've restarted, deleted preferences, nothing seems to work.
I’m pretty sure it was working when I first installed the new version - just stopped for no reason.

MB&B,
Item 7) under 5) in this list shows the usual suspects.
You may also consider trying some of the other options on the list.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Temporary Hand Tool is not working when Firefox is open

Hi guys
Hopefully some of you can help me with a problem that has annoyed me for quite some time now..
Quite often my temporary hand tool (accessed by pressing the space bar) is not working which causes me to move objects instead of panning around my Photoshop canvas. I don't know what causes it, but when I shut down my browser (Firefox 3.6.19) everything returns to normal in Photoshop and I can pan around the canvas again using the hand tool by pressing the spacebar shortcut.
When I open reopen Firefox I can use the space bar short cut but only for a few minutes and the problem occurs again. The regular hand tool (accessed by pressing H) is working fine all the time.
This is a shortcut that I use so very much and would really like to know how to fix this issue.
I'm using Photoshop CS5 and Mac OS X 10.6.8
Aske

So Firefox or something loaded in Firefox is eating key events.
You need to start troubleshooting Firefox. The first step would be to disable add-ons in Firefox. Also let the Mozilla folks know that Firefox is causing this (I believe they've had similar bugs before).

Hand tool does not work

Hello
The hand tool in my Photoshop CS4 has never worked. I have tried trashing the preferences, and uninstalling re-stalling the program.
Can anyone tell me, if I upgrade to CS5, is that liokely to reslove the hand problem. - i.e would CS5 override the CS4 hand problem and put things right?
Thanks for any advice.

Hello
has anyone else had a problem with the hand tool not working.It is a real nightmare, and makes the program impossible to use.I have tried keyboard hack app, trashing preferences, re-install, quitting Firefox.The hand tool works when the scroll sliders are showing, - but of course that is too small a workspace.I think this probem has lasted several years from reading various posts about it.Does anyone have any more advice about how to mend this problem?
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http://www.peterdewitscafe.co.uk
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Tool shortcuts not working

This has me stumped. Illustrator CS4 on 10.6.5/10.6.6. Only affecting Illustrator, not Photoshop or InDesign.
None of the tool shortcuts work, and when I hover over a tool in the toolbar, the popup description doesn't even show the letter shortcut in parentheses like it usually does. Some other shortcuts don't work as well. For instance, zoom out works, but to zoom in I have to add the shift key to the combo. "x" and Shift + "x" don't work for switching colors.
I tried resetting the preferences, no luck.

I figured it out! Mike, your screenshot got me thinking on the right track. It's so obvious now.
I had recently moved my entire Presets folder to Dropbox using this tutorial. As soon as I moved it back, everything was back to normal. I'm not sure why that would happen, maybe Dropbox doesn't handle those file types correctly. But I did the same thing with Photoshop, and I haven't had any problems with it.
Thanks for the help, Mike and Cheryl!

Spacebar to toggle Hand Tool is not working (CS5)

In InDesign, using the spacebar to toggle the Hand Tool stops working.
When it stops working in InDesign, it also stops in Photoshop and Illustrator.
If I close the applications, and restart the machine - this combination starts working again, however after a while it stops working again.
Any assistance is greatly appreciated - you don't realize how much you use this 'til it goes away!
Matt
===============================
iMac 27" / 2.93 GHz Intel Core i7
8 GB Ram
OS X 10.6.5

Okay, so I think I might be able to help. I'm not a tech expert, but I had this issue today. It only started happening after I had an new hard drive put in, at which point a new internet security program was installed on my computer. Before this program was on my machine, this "temporary hand tool with the use of the space bar in Adobe CS products not working" problem did not occur. So, I figured it had to do with upgrading from OS 10.6 to OS 10.7 or with Webroot {the internet security program}, since those were really the only things that changed from pre- hard drive crash to post- hard drive crash. When I was poking around Webroot, I noticed there was a "Pause Secure Keyboard Entry" button to choose. Seeing that word "keyboard" was the lightbulb moment. Coupled with the comment above from Larry G. Schneider...
It's a Mac OS security bit which blocks the modifier keys from working if there is an open port which has access. It's supposed to prevent malware from executing system events.
I figured that my Webroot {which is meant to prevent malware and such} was overriding certain keyboard functions to prevent malware from detecting my keyed entries in place that could breech security on my machine.
So, I decided to try turning that pause button on... and sure enough, my temporary space bar hand tool came back. That is the only thing that worked. Not quitting out of Chrome. I suspect the reason for that is because Webroot was still operating outside of my Chrome application being open and active. So, for those who were able to get it to work again by quitting Chrome {or Safari, Firefox, etc... any of the above mentioned}, perhaps in quitting out, it was automatically quitting some other type of security extension that is loaded in the browser that does not work independently of the browser, but only when the browser is open. Quitting the browser would quit the security extension that was preventing keystroke detection and securing keyboard entry.
Apparently, this could also be turned on in Terminal {something I discovered by researching my problem and finding an article about it}. See screen capture below.
So, if it can also be turned on there, I imagine it's something that comes with several applications or extensions. If you are experiencing this problem, my suggestion is to find out if there is somewhere on your machine, in some running program, where this security is turned on, and then try turning it off to see if you got your hand tool back. It worked immediately for me after having tried many other things. This might also explain why it's only a temporary fix for some... why it returns, because the default of that program that has the security {Secure Keyboard Entry} is to be on. The nice thing about Webroot is that the button to pause it is always available up in my top menu bar by the date and time on my mac, under the Webroot icon. I can pause it whenever I'm in InDesign {which is where I was experiencing the "bug"}, and then unpause it when I'm not using InDesign to restart that added measure of security.
Hope this helps a lot of people with this issue. I don't seem to have found a solid answer on any forum, but this seems pretty thorough to me. Interested in finding out if others are helped by these same steps. I hope so. And if so, I hope that more applications will make it more obvious so that people don't have to dig around so much. For instance, it would be nice if Adobe saw it as a known and fixable issue and provided documentation about it... what to do or check if it happens to you... so that people won't have to hunt around as much as I did {although, that part was kind of fun and I felt pretty smart and accomplished afterward... even knew the fix when talking to a Geeksquad guy while he was not aware of the problem nor did he have any idea what to suggest}. For me, it was beyond frustrating, because I use that function in InDesign ALL the time. Hopefully Adobe will put something about this in their Help. Perhaps it's already there?? I just know I didn't find anyt
Anyway, just goes to show how much these forums help. Without this thread, I might not have thought twice about the "Pause Secure Keyboard Entry" button when I saw it.
Hope everyone gets a permanent solution to this problem!

The hand tool is not working in certain sections of my screen where there are selection buttons that would normal show the hand tool

E.g. on this submission page there is cliveeb Inbox Other Apps where logically you'd expect the handtool to materialise when hovering over these areas. Nothing happens which means I cannot select those "buttons/drop downs".

That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
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*https://support.mozilla.org/kb/Safe+Mode

I've just bought Photoshop CC and the spacebar shortcut for the hand tool isn't working?

I've googled solutions for the problem and most of them say that I need to close down the other programmes I have open, as well as photoshop, and then restart the programme so I tried this and nothing seems to work. The hand tool by itself works but I much prefer using the spacebar shortcut as I need to work fast and it's much easier.
Is there a way I need to activate the spacebar shortcut seeing as I bought the software this morning?
Thanks

I had this same issue and a restart would NOT fix the problem, neither would reseting the prefs, or any of the other solutions mentioned in this post. I discovered the problem to be the Terminal application was automatically opening on login, which had the "Secure Keyboard Entry" option enabled. (Terminal menu item->Secure Keyboard Entry (check marked)) If I quit Terminal without disabling "Secure Keyboard Entry", the spacebar in Adobe Illustrator/Photoshop would work as expected. Although, if I restarted with Terminal still loading automatically with "Secure Keyboard Entry" enabled then the spacebar would NOT work until I quit the Terminal app. The problem is that when the computer logs into the user account and starts the Terminal app it hides the keyboard entry from other applications. Somehow Adobe products are now sensitive to this and the spacebar stops working as is should. So, the solution is to either make sure Terminal is not to load automatically at login, or disable the "Secure Keyboard Entry" option in Terminal and only enable it as needed. Be sure to disable it when your are no longer using the terminal. I have never seen this before and have been using Adobe products on OS X since its release, but I have not always used the Terminal as I do now in such a secure way. Thanks again governments and criminals for even further complicating our lives!
-Cheers

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