Handheld Applicatio​n Loader Wizard has encountere​d a problem and needs to close

I encountered the problem while using BlackBerry Desktop Software Version 6.1.0.35 with my Torch 9800. After I clicked the "Applications" button on the Desktop Software window, I got the pop-up window bearing the subject message.
Additional info from the pop-up windows:
AppName: loader.exe
AppVer: 6.0.1.33
ModName: loader.exe
ModVer: 6.0.1.33
Offset: 003721e3
Exception Information
Code: 0xc0000417  Flags: 0x00000001
Record: 0x0000000000000000  Address: 0x00000000007721e3
System Information
Windows NT 5.1 Build: 2600
The "Organizer" function seems to work ok. I have tried no other Desktop Software features (e.g., Media Sync).

I have the identical problem - it started when I installed latest version of BB Desktop software. Also re-installed both phone and desktop - no change. I have no access to applications on the desktop.

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  • Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.

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    Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
    Sorry I will correct the laptop order:
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  • 'Handheld Application Loader Wizard has encountered a problem and needs to close'

    Message Edited by charlieh1 on 05-07-2009 07:56 PM
    Message Edited by charlieh1 on 05-07-2009 07:57 PM

    I just received my new BB Curve 8900 on o2 UK, and after installing the latest version of Blackberry Desktop Manager and connecting my phone the following error message comes up
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  • Handheld applicatio​n loader wizard

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  • Handheld application loader encountered a problem and needs to close

    This problem has been occurring for months for me now, and still, I have not found a solution. There used to be no problem. The solutions I found online including in this forum do not work for me.  I have uinstalled and reinstalled all bb softwares on my computer, I have deleted the apploader files, i have restored my XP computer to its factory settings and updated everything from scratch, from SP1 to SP3, and still, no solution is in sight.
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    Loader caused an Illegal Instruction (0xc000001d)
    in module Loader.exe at 001b:0055a360 CurrentThread:00000E4C.
    Exception handler called in Loader.
    Error occurred at 4/30/2012 20:37:18.
    C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe, run by Owner.
    Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600).
    1 processor(s), type 586.
    52% memory in use.
    1472 MBytes physical memory.
    700 MBytes physical memory free.
    3372 MBytes paging file.
    2603 MBytes paging file free.
    2048 MBytes user address space.
    1964 MBytes user address space free.
    Context:
    EDI: 0x00000000 ESI: 0x0017eb4c EAX: 0x02dffc78
    EBX: 0x00000000 ECX: 0x02dffcc0 EDX: 0x01eaa0c0
    EIP: 0x0055a360 EBP: 0x02dffd18 SegCs: 0x0000001b
    EFlags: 0x00010206 ESP: 0x02dffc78 SegSs: 0x00000023
    Bytes at CS:EIP:
    66 0f d6 00 f3 0f 7e 41 08 8b 4a 10 56 c7 44 24
    Stack:
    0x02dffc78: 0017eb4c 00000000 02dffc90 77e88519 L..............w
    0x02dffc88: 02dffc90 0017eb4c 00000000 0055bf80 ....L.........U.
    0x02dffc98: 02dffcf4 02dffcc0 0da8226c 016bddd8 ........l"....k.
    0x02dffca8: 016bddd8 00000000 7c910222 7c91019b ..k....."..|...|
    0x02dffcb8: 7c9101db 7c9100c4 015b0000 00000000 ...|...|..[.....
    0x02dffcc8: 00000000 7c910222 00000025 00150d78 ...."..|%...x...
    0x02dffcd8: 00150000 0017a308 02dffcd0 00000000 ................
    0x02dffce8: 00000000 0017eb4c 020fa918 ffffffff ....L...........
    0x02dffcf8: 00000012 0017e954 0017cb5c 0017d31c ....T...\.......
    0x02dffd08: 02dffca0 02dfff98 007f43b0 00000004 .........C......
    0x02dffd18: 00000000 00000001 02dffdbc 00000000 ................
    0x02dffd28: 00000001 7c900000 7c9000d0 02dffd24 .......|...|$...
    0x02dffd38: 00000001 02dffd5c 7c910385 7c900000 ....\......|...|
    0x02dffd48: 00000000 02dffe18 7c917c02 7c900000 .........|.|...|
    0x02dffd58: 02dffdbe 00dffdb8 02dffdb8 02dffdbe ................
    0x02dffd68: 7c917ca7 7c97e174 7c917c51 00006d19 .|.|t..|Q|.|.m..
    0x02dffd78: 02dffe5c 7c809036 7c917c51 00006d19 \...6..|Q|.|.m..
    0x02dffd88: 02dffe6c 7c903400 898cf301 00000000 l....4.|........
    0x02dffd98: 02dffed4 7c900000 00000000 02dffdbc .......|........
    0x02dffda8: 02dffdbc 00000000 00009a5e 00251f18 ........^.....%.
    0x02dffdb8: 7c9132ff 74520000 6365446c 5065646f .2.|..RtlDecodeP
    0x02dffdc8: 746e696f 74007265 6365446c 5065646f ointer.tlDecodeP
    0x02dffdd8: 746e696f 00007265 0076fa1d 7c910060 ointer....v.`..|
    0x02dffde8: 7c8106f9 0000001b 00000200 02dffffc ...|............
    0x02dffdf8: 00000023 00007fc1 02dffd74 00000000 #.......t.......
    0x02dffe08: 02dfff24 7c90e920 7c917c58 ffffffff $... ..|X|.|....
    0x02dffe18: 7c917c51 7c917e8f 7c900000 02dffe5c Q|.|.~.|...|\...
    0x02dffe28: 00006d19 02dffed4 00000000 00000000 .m..............
    0x02dffe38: 00000001 02dffed8 00000000 00000001 ................
    0x02dffe48: 7c800000 7c8000f0 02dffe40 00000001 ...|...|@.......
    0x02dffe58: 02dffe78 00110010 7c80903c 00000000 x.......<..|....
    0x02dffe68: 02dfff34 7c917c02 7c800000 7c900000 4....|.|...|...|
    0x02dffe78: 00000005 02dffed4 02dffeda 7c917ca7 .............|.|
    0x02dffe88: 7c97e174 7c90df4a 7c809590 7ffd8000 t..|J..|...|....
    0x02dffe98: 02dfff28 7c8095d2 02dffed4 7c8095c0 (......|.......|
    0x02dffea8: 00000000 020fa918 00000000 00000218 ................
    0x02dffeb8: 00000028 00000234 015b0000 02dffcbc (...4.....[.....
    0x02dffec8: 00000000 02dfff98 7c90e920 7c9101e0 ........ ..|...|
    0x02dffed8: ffffffff 7c9101db 00772690 015b0000 .......|.&w...[.
    0x02dffee8: 00000000 00000020 016bddd8 00000000 .... .....k.....
    0x02dffef8: 016bddd8 02dfff14 0077101e 00000020 ..k.......w. ...
    0x02dfff08: 0040fc65 00000000 02dffea8 02dfffa8 e.@.............
    0x02dfff18: 0da8226c 02dfffa8 00554c9d 280ec6c6 l".......LU....(
    0x02dfff28: 00000800 016bddd8 00490f8b 00000003 ......k...I.....
    0x02dfff38: 280ec6c6 0001c200 0048f500 016bddd8 ...(......H...k.
    0x02dfff48: 024e6b98 02dfffa8 00000000 00000001 .kN.............
    0x02dfff58: 00492a9e 024e6b98 0001d5c0 024e6b98 .*I..kN......kN.
    0x02dfff68: 00000218 00000230 00000234 0076f9f7 ....0...4.....v.
    0x02dfff78: 00000000 0da820dc 0001d5c0 024e6b98 ..... .......kN.
    0x02dfff88: 024e6b98 c000001d 02dfff7c 02dff894 .kN.....|.......
    0x02dfff98: 02dfffdc 00773300 0ff9ebf4 00000000 .....3w.........
    0x02dfffa8: 02dfffb4 0076fa9f 00000002 02dfffec ......v.........
    0x02dfffb8: 7c80b729 024e6b98 0001d5c0 00000002 )..|.kN.........
    0x02dfffc8: 024e6b98 7ffd8000 c000001d 02dfffc0 .kN.............
    0x02dfffd8: 02dff8a4 ffffffff 7c839ad8 7c80b730 ...........|0..|
    0x02dfffe8: 00000000 00000000 00000000 0076fa1d ..............v.
    0x02dffff8: 024e6b98 00000000 .kN.....
    Module 1
    C:\WINDOWS\system32\Normaliz.dll
    Image Base: 0x00400000 Image Size: 0x00009000
    Checksum: 0x00010188 Time Stamp: 0x44a3ec46
    File Size: 23552 File Time: 1/7/2009 17:20:36
    Version Information:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Unicode Normalization DLL
    FileVer: 6.0.5441.0
    ProdVer: 6.0.5441.0
    Module 2
    C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe
    Image Base: 0x00400000 Image Size: 0x0091f000
    Checksum: 0x0092100a Time Stamp: 0x4ddeb6d9
    File Size: 9507672 File Time: 5/26/2011 16:34:24
    Version Information:
    Company: Research In Motion Limited
    Product: RIM Handheld Application Loader
    FileDesc: Handheld Application Loader Wizard
    FileVer: 6.0.1.33
    ProdVer: 6.0.1.33
    Module 3
    C:\WINDOWS\system32\xpsp2res.dll
    Image Base: 0x00010000 Image Size: 0x002c5000
    Checksum: 0x002ca420 Time Stamp: 0x4802454c
    File Size: 2897920 File Time: 4/13/2008 22:09:26
    Version Information:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Service Pack 2 Messages
    FileVer: 5.1.2600.5512
    ProdVer: 5.1.2600.5512
    Module 4
    C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManagerps.dll
    Image Base: 0x10000000 Image Size: 0x00009000
    Checksum: 0x0000602b Time Stamp: 0x4eb2eec8
    File Size: 23888 File Time: 11/3/2011 15:44:16
    Version Information:
    Company: Research In Motion Limited
    Product: RIM Handheld Communications Manager
    FileDesc: RIM Handheld Communications Manager Proxy
    FileVer: 6.0.0.40
    ProdVer: 6.0.0.40
    Module 5
    C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgrPs.dll
    Image Base: 0x10000000 Image Size: 0x00044000
    Checksum: 0x0004f6e7 Time Stamp: 0x4e2e3940
    File Size: 270336 File Time: 7/25/2011 23:49:24
    Version Information:
    Company: Research In Motion Limited
    Product: RIM handheld driver
    FileDesc: RIM handheld device manager proxy stub
    FileVer: 4.2.0.15
    ProdVer: 4.2.0.15
    Module 6
    C:\DOCUME~1\Owner\LOCALS~1\Temp\IadHide4.dll
    Image Base: 0x10000000 Image Size: 0x00006000
    Checksum: 0x00000000 Time Stamp: 0x3e21ad68
    File Size: 24576 File Time: 10/11/2003 00:26:42
    Version Information:
    Company: BackWeb
    Product: BackWeb IAdHide
    FileDesc: IAdHide
    FileVer: 6.2.3.66
    ProdVer: 6.2.3.66
    Module 7
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    Company: Microsoft Corporation
    Product: Windows® Internet Explorer
    FileDesc: Internet Extensions for Win32
    FileVer: 8.0.6001.19222
    ProdVer: 8.0.6001.19222
    Module 8
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    Version Information:
    Company: Microsoft Corporation
    Product: Windows® Internet Explorer
    FileDesc: Run time utility for Internet Explorer
    FileVer: 8.0.6001.19222
    ProdVer: 8.0.6001.19222
    Module 9
    C:\WINDOWS\system32\XmlLite.dll
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    Version Information:
    Company: Microsoft Corporation
    Product: Microsoft XML Core Services
    FileDesc: Microsoft XmlLite Library
    FileVer: 1.0.1018.0
    ProdVer: 1.0.1018.0
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    C:\WINDOWS\system32\WINHTTP.dll
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    Version Information:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: Windows HTTP Services
    FileVer: 5.1.2600.6175
    ProdVer: 5.1.2600.6175
    Module 11
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    Product: Microsoft® Windows® Operating System
    FileDesc: Microsoft UxTheme Library
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    Product: Microsoft® Windows® Operating System
    FileDesc: Windows Socket 2.0 Helper for Windows NT
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    FileDesc: Windows Socket 2.0 32-Bit DLL
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    Product: Microsoft® Windows® Operating System
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    Product: Microsoft® Windows® Operating System
    FileDesc: DNS Client API DLL
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    File Size: 498688 File Time: 4/14/2008 04:41:52
    Version Information:
    Company: Microsoft Corporation
    Product: COM Services
    FileDesc:
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    ===== [end of ERRORLOG.TXT] =====

    Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
    Sorry I will correct the laptop order:
    Okay, on my desktop USB controllers:
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    VIA REV 5 or later USB Universal Host Controller
    VIA REV 5 or later USB Universal Host Controller
    VIA REV 5 or later USB Universal Host Controller
    VIA USB Enhanced Host Contoller
    On my laptop:
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C8
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C9
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller  - 27CA
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller  - 27CB
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller  - 27CC
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub

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    I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

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    Thanks for reaching out to Apple Support Communities.
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  • Lookout executable has encountere​d a problem and it needs to close down

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  • Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

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