Handheld application loader wizard

i am having a problem whuile operating the blackberry desktop manager after connecting my handheld...it says "handheld application loader wizard has encountered a problem and needs to close.we are sorry for the inconvenience" please help.im unable 2 do anything on my device except take a back-up!!!!
please help

Hi and Welcome to the Community!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs, if it exists)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that clearing any RIM/BB-related registry keys to be helpful
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) Start over with the Desktop Software, fresh and new.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Handheld Application Loader Wizard has encountered a problem and needs to close

I encountered the problem while using BlackBerry Desktop Software Version 6.1.0.35 with my Torch 9800. After I clicked the "Applications" button on the Desktop Software window, I got the pop-up window bearing the subject message.
Additional info from the pop-up windows:
AppName: loader.exe
AppVer: 6.0.1.33
ModName: loader.exe
ModVer: 6.0.1.33
Offset: 003721e3
Exception Information
Code: 0xc0000417 Flags: 0x00000001
Record: 0x0000000000000000 Address: 0x00000000007721e3
System Information
Windows NT 5.1 Build: 2600
The "Organizer" function seems to work ok. I have tried no other Desktop Software features (e.g., Media Sync).

I have the identical problem - it started when I installed latest version of BB Desktop software. Also re-installed both phone and desktop - no change. I have no access to applications on the desktop.

Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.

I keep getting this message when i connect my new Bold 9900 and started getting it on my curve 8330 a couple months ago. I have the newest version of desktop manager 6.0 installed on both my laptop and my PC. The strange thing is it works flawlessly on my laptop, no error messages from either phone. Just got the new Bold last week, plugged it in to PC, same error. I have done alot of reading through the forums and have tried to uninstall and re-install the desktop software 3 or 4 times. Even tried upgrading the OS on the Curve and Bold on the Laptop. Plugged it back into the PC and same problem. I cannot force the Loader.exe to start on PC when I click on it on the C:\program Files/Common Files/Research in Motion/Apploader, crashes right away. Even tired a method that outlines how delete registry entries, etc and tried that. Does anyone have any further ideas or more detailed way to resolve this. Seems to be desktop manager issue as no problems with same devices on laptop.
Solved!
Go to Solution.

Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
Sorry I will correct the laptop order:
Okay, on my desktop USB controllers:
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
VIA REV 5 or later USB Universal Host Controller
VIA REV 5 or later USB Universal Host Controller
VIA REV 5 or later USB Universal Host Controller
VIA USB Enhanced Host Contoller
On my laptop:
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

'Handheld Application Loader Wizard has encountered a problem and needs to close'

Message Edited by charlieh1 on 05-07-2009 07:56 PM
Message Edited by charlieh1 on 05-07-2009 07:57 PM

I just received my new BB Curve 8900 on o2 UK, and after installing the latest version of Blackberry Desktop Manager and connecting my phone the following error message comes up
'Handheld Application Loader Wizard has encountered a problem and needs to close'
followed by the message
'A fatal error has occured whilst updating your devices software. Please try again.'
I'm pretty new to Blackberry and tried reinstalling the software but the message continues to come up.
Any help would be greatly appreciated.
Thanks
Charlie

Handheld application loader wizard

This is becoming a major issue for a lot of bb users. I've been working for weeks now to try and resolve this issue for myself with the bb desktop software for your PC. Using Blackbeery destop software everythime I try and access Applications or update the device ' Handheld application loader wizard has encontered an error and needs to close' comes up preventing you from accessing or updating. I believe that the problem lies in file Loader in Program files/commonfiles/Apploader where even after uninstalling DTM and all BB software old device software and even deleting this file it seems to still stay on your computer and refuse to remove or update. Not that I'm any expert just what I've gathered from trying to fix this for weeks. Has anyone found a solution or followed steps that's worked for them? I know that a lot of people are having the same issue but the help I've followed I haven't been able to complete the tasks as I've encountered other problems. Please help.
Solved!
Go to Solution.

Yes sure. Okay it is a little complicated but it does solve the problem and you will then be able to update your device and access applications on your device. The problems we've all been having lies with what’s in the file: C:\Program Files\Common Files\Research In Motion\AppLoader. Please don't ask me why because I do not know, I just know that the version that is staying in this file is causing the 'Handheld application loader wizard error'
I will go through how to avoid this error in simple steps but I must add if the steps are not followed exactly right it will not work and you will continue to get the error.
1. Please access this file C:\Program Files\Common Files\Research In Motion\AppLoader and delete the contents of the folder so that it is empty. If you can't delete all contents make sure all Blackberry software is exited and then try. Other than this delete it straight after you start your computer.
2. Uninstall all Blackberry software using add/remove programs. Leave no software on your computer of Blackberry.
3. This is where it may be different for different people. Please open this page using Internet Explorer (I tried using Firefox first and I could not initialize the link after I downloaded it ):
http://us.blackberry.com/support/downloads/download_sites.jsp
4. On this page select your country and service provider. In my case this was Orange UK in Europe. Then please select your Smartphone from the drop down link at the bottom and then click next. You will then notice 3 different download links appear underneath that with three different versions. If you don't know what version your device currently is please on your device go to Options>About device versions on the main screen. This will then tell you your bundle number, version number and platform number. You may then think hold on my version number and platform number does not match any of the download links. Don't panic neither did mine. So I selected the nearest matching by closest digits. Alternatively you could try them 1 by 1 but I didn't have to myself.
5. After you download the link please run it and install it. You should then have the right device software in your C:\Program Files\Common Files\Research In Motion\AppLoader folder. To then update the device please use this link. Do not install Blackberry Desktop Software to update the device or access the applications.
To Update click:
http://us.blackberry.com/update/
This should then update your device with out any problems. If it does not work go back to steps 3 and 4 until you have the software for your device, Country and service provider.
To access your applications on your device is a little different. Please connect your device via USB cable. Please open folder: Files\Common Files\Research In Motion\AppLoader and double click 'LOADER' This will then take you through the process of accessing applications on your device. Again if this doesn't work you need to go back to steps 3 and 4 and get the download you need for your service provider and device.
These options are not ideal but they are a solution until Blackberry finds the real cure for the problem which I'm sure they will. If you would like to add to my steps or have a better solution please feel free to mention it and I will also try them myself. This how ever was the only method that I have managed to get to work for me at this time. Please if you need to ask anything because you don't understand the instructions, do so and I will try and explain better. Good luck and please leave your feedback.

4.2.3/.4 Data load wizard - slow when loading large files

Hi,
I am using the data load wizard to load csv files into an existing table. It works fine with small files up to a few thousand rows. When loading 20k rows or more the loading process becomes very slow. The table has a single numeric column for primary key.
The primary key is declared at "shared components" -> logic -> "data load tables" and is recognized as "pk(number)" with "case sensitve" set to "No".
While loading data, these configuration leads to the execution of the following query for each row:
select 1 from "KLAUS"."PD_IF_CSV_ROW" where upper("PK") = upper(:uk_1)
which can be found in the v$sql view while loading.
It makes the loading process slow, because of the upper function no index can be used.
It seems that the setting of "case sensitive" is not evaluated.
Dropping the numeric index for the primary key and using a function based index does not help.
Explain plan shows an implicit "to_char" conversion:
UPPER(TO_CHAR(PK)=UPPER(:UK_1)
This is missing in the query but maybe it is necessary for the function based index to work.
Please provide a solution or workaround for the data load wizard to work with large files in an acceptable amount of time.
Best regards
Klaus

Nevertheless, a bulk loading process is what I really like to have as part of the wizard.
If all of the CSV files are identical:
use the Excel2Collection plugin ( - Process Type Plugin - EXCEL2COLLECTIONS )
create a VIEW on the collection (makes it easier elsewhere)
create a procedure (in a Package) to bulk process it.
The most important thing is to have, somewhere in the Package (ie your code that is not part of APEX), information that clearly states which columns in the Collection map to which columns in the table, view, and the variables (APEX_APPLICATION.g_fxx()) used for Tabular Forms.
MK

Data Loading Wizard in Apex 4.1.1

I am having an issue utilizing the out of the box APEX Data loading wizard.
My data (separated by \t) has double quotes (") in them and no variation of "Enclosed by" or "Separated by" item settings is allowing the "Parse Uploaded Data" process to correctly parse the information.
Am I missing something obvious ? Has anyone got it to work with data that does contain double quotes?

Hi Usul,
I am able to parse data with double quotes and separated by a tab (\t). can you double check if your file is tab separated and contains double quotes ? or would you share the file with me so that i can check what is going on ?
Regards,
Patrick

Sql loader Wizard in Toad For Oracle

when i use oracle xe i can load data using toad with sql loader wizard.
But in xe i met some problems and i must to set up oracle 10 g db server and now when i'm using toad, nothing happened and didnt any error in sql loader wizard.
Is it about unicode characters. When i set up oracle,i choosed WE8ISO8859P9 character set and changed regedit nls_lang value is TURKISH_TURKEY.WE8ISO8859P9.Do you think what can be the error

i solved the problem using command window and i can load data into table
tenks all
c: \sqlldr.exe kdevre@orcl control= C:\Users\TT\Desktop\loaderlar\kd_abone.ctl
but i still understand why i didnt accomplish with toad

VNI-2015 : / OEM Load Wizard

Hi,
I try to load data into a table using the Load Wizard in OEM(2.0.4) on an 8i 8.1.5 running in W2K. The job results with the message "VNI-2015 : authentication error ".
Is there anyone who can give me an advise for a solution or a hint on where I can find a detailed description of the error ?
Thanks in advance !
null

Hi Adam,
I've got my agent up and running!
Follow these steps and it shoud work :
1. Shutdown your agent
2. chown oracle $ORACLE_HOME/bin/dbsnmp
3. rm $ORACLE_HOME/network/admin/dbsnmp*
4. rm $ORACLE_HOME/network/log/dbsnmp*
5. rm $ORACLE_HOME/network/agent/*.q
6. rm $ORACLE_HOME/network/agent/dbsnmp.ver
7. rm $ORACLE_HOME/network/agent/services.ora
8. startup your agent
I think there is a problem with the agent- executable running as root with s-bit.
Hope this helps
Greetings from bavaria
Bernhard

Data Loading Wizard loses Column Mapping

I created pages of APEX page type "Data Loading." They are being used to populate Staging tables and worked terrific in my existing environment. However; I migrated the DB using export and imported it into a new environment. Similarly, I exported my APEX Application and imported it into the new environment. It appears that the second page of Data Loading Wizard has lost the mapping of which table it is loading into. On every column in the second page the only option for the column name is "Do Not Load". What do I need to move over, so that my Data Loading Wizard pages remembers the column names for the table they were mapped to in the old environment?

Hi David,
You didn't mention what version of APEX you are using. Their was an issue in 4.1 in the export file where the owner wasn't being updated:
wwv_flow_api.create_load_table(
p_id =>3570143708960669327+ wwv_flow_api.g_id_offset,
p_flow_id => wwv_flow.g_flow_id,
p_name =>'Load Employees',
p_owner =>'PAUL',
p_table_name =>'EMP',
p_unique_column_1 =>'EMPNO',
p_is_uk1_case_sensitive =>'N',
p_unique_column_2 =>'',
p_is_uk2_case_sensitive =>'N',
p_unique_column_3 =>'',
p_is_uk3_case_sensitive =>'N',
p_wizard_page_ids =>'',
p_comments =>'');Try modifying the p_owner =>'PAUL' line in your export file and change it to the name of the schema your importing it into.
Thanks
Paul

Modify the Data Load wizard to remove the check for unique columns

Hi,
I'm trying to make a Data Loading Wizard into my application, which basically works nice except for one thing:
I want to remove the check for unique columns, and insert ALL data which the users wants to upload.
(Like the Data load utility under development).
The reason is, that the data I want to upload is an export from my bank statements (in XLS / CSV format)
And these exports don't have any primary key.
Using the Apex wizard created Data Upload pages, I will loose data in case I had two identical payments in a day.
Is there a way to do this, while keeping the pages created by the wizard to make Data Loading pages?
apex 4.2.1

I would suggest to load the data into a view and process the records into the real table(s) with instead-of-triggers. When you add a "1=2" where clause to the view, there never is any data and everything will be loaded.
Otherwise you have to have a "real" PK value, like a timestamp or a statement_nr+line_nr.

Data Load Wizard not Inserting/Updating all rows

Hello,
I am able to run through the whole Data Load Wizard without any problems. It reports that it successfully inserted/updated all the rows, but when I look in the table, I find a few rows that were not updated correctly. Of the entries I've identified that don't get inserted/updated properly, I've noticed they are the same rows that I was having issues with earlier. The issue was a number format error, which I solved by providing an explicit number format.
Is it possible that the false inserts/updates might still be tied to the number format, or are there other reasons why the data load is failing on only some rows.
Thanks,
Brian
Edited by: 881159 on Mar 14, 2012 5:05 PM

Hi Brian,
I am not aware of the situation where you get false results. However, there were some issues with number/date formats that sometime were not properly parsed, and this has been fixed in 4.1.1 patch. would your case be different from the one described in bug 13656397, I will be happy to get more details so that I can take a look at what is going on.
Regards,
Patrick

USING DATA LOADING WIZARD

All,
I writing a data load process to copy&paste or upload files all is good. but now i want to bypass the step for column mapping (run it in the background/ move that copy to step1) so a user doesn't see it while loading the data by default the stages are: (
Data Load Source
Data / Table Mapping
Data Validation
Data Load Results
so i want to run the 2nd step in the background (or if i can move that function and combine with step 1)...any help?
apex 4.2
thanks.

Maybe consider page branches on the relevant page, or the plugin
- Process Type Plugin - EXCEL2COLLECTIONS

Handheld application loader encountered a problem and needs to close

This problem has been occurring for months for me now, and still, I have not found a solution. There used to be no problem. The solutions I found online including in this forum do not work for me. I have uinstalled and reinstalled all bb softwares on my computer, I have deleted the apploader files, i have restored my XP computer to its factory settings and updated everything from scratch, from SP1 to SP3, and still, no solution is in sight.
I copied the error log which is found below: I hope somebody can decipher this and offer a solution;
Thanks.
Loader caused an Illegal Instruction (0xc000001d)
in module Loader.exe at 001b:0055a360 CurrentThread:00000E4C.
Exception handler called in Loader.
Error occurred at 4/30/2012 20:37:18.
C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe, run by Owner.
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600).
1 processor(s), type 586.
52% memory in use.
1472 MBytes physical memory.
700 MBytes physical memory free.
3372 MBytes paging file.
2603 MBytes paging file free.
2048 MBytes user address space.
1964 MBytes user address space free.
Context:
EDI: 0x00000000 ESI: 0x0017eb4c EAX: 0x02dffc78
EBX: 0x00000000 ECX: 0x02dffcc0 EDX: 0x01eaa0c0
EIP: 0x0055a360 EBP: 0x02dffd18 SegCs: 0x0000001b
EFlags: 0x00010206 ESP: 0x02dffc78 SegSs: 0x00000023
Bytes at CS:EIP:
66 0f d6 00 f3 0f 7e 41 08 8b 4a 10 56 c7 44 24
Stack:
0x02dffc78: 0017eb4c 00000000 02dffc90 77e88519 L..............w
0x02dffc88: 02dffc90 0017eb4c 00000000 0055bf80 ....L.........U.
0x02dffc98: 02dffcf4 02dffcc0 0da8226c 016bddd8 ........l"....k.
0x02dffca8: 016bddd8 00000000 7c910222 7c91019b ..k....."..|...|
0x02dffcb8: 7c9101db 7c9100c4 015b0000 00000000 ...|...|..[.....
0x02dffcc8: 00000000 7c910222 00000025 00150d78 ...."..|%...x...
0x02dffcd8: 00150000 0017a308 02dffcd0 00000000 ................
0x02dffce8: 00000000 0017eb4c 020fa918 ffffffff ....L...........
0x02dffcf8: 00000012 0017e954 0017cb5c 0017d31c ....T...\.......
0x02dffd08: 02dffca0 02dfff98 007f43b0 00000004 .........C......
0x02dffd18: 00000000 00000001 02dffdbc 00000000 ................
0x02dffd28: 00000001 7c900000 7c9000d0 02dffd24 .......|...|$...
0x02dffd38: 00000001 02dffd5c 7c910385 7c900000 ....\......|...|
0x02dffd48: 00000000 02dffe18 7c917c02 7c900000 .........|.|...|
0x02dffd58: 02dffdbe 00dffdb8 02dffdb8 02dffdbe ................
0x02dffd68: 7c917ca7 7c97e174 7c917c51 00006d19 .|.|t..|Q|.|.m..
0x02dffd78: 02dffe5c 7c809036 7c917c51 00006d19 \...6..|Q|.|.m..
0x02dffd88: 02dffe6c 7c903400 898cf301 00000000 l....4.|........
0x02dffd98: 02dffed4 7c900000 00000000 02dffdbc .......|........
0x02dffda8: 02dffdbc 00000000 00009a5e 00251f18 ........^.....%.
0x02dffdb8: 7c9132ff 74520000 6365446c 5065646f .2.|..RtlDecodeP
0x02dffdc8: 746e696f 74007265 6365446c 5065646f ointer.tlDecodeP
0x02dffdd8: 746e696f 00007265 0076fa1d 7c910060 ointer....v.`..|
0x02dffde8: 7c8106f9 0000001b 00000200 02dffffc ...|............
0x02dffdf8: 00000023 00007fc1 02dffd74 00000000 #.......t.......
0x02dffe08: 02dfff24 7c90e920 7c917c58 ffffffff $... ..|X|.|....
0x02dffe18: 7c917c51 7c917e8f 7c900000 02dffe5c Q|.|.~.|...|\...
0x02dffe28: 00006d19 02dffed4 00000000 00000000 .m..............
0x02dffe38: 00000001 02dffed8 00000000 00000001 ................
0x02dffe48: 7c800000 7c8000f0 02dffe40 00000001 ...|...|@.......
0x02dffe58: 02dffe78 00110010 7c80903c 00000000 x.......<..|....
0x02dffe68: 02dfff34 7c917c02 7c800000 7c900000 4....|.|...|...|
0x02dffe78: 00000005 02dffed4 02dffeda 7c917ca7 .............|.|
0x02dffe88: 7c97e174 7c90df4a 7c809590 7ffd8000 t..|J..|...|....
0x02dffe98: 02dfff28 7c8095d2 02dffed4 7c8095c0 (......|.......|
0x02dffea8: 00000000 020fa918 00000000 00000218 ................
0x02dffeb8: 00000028 00000234 015b0000 02dffcbc (...4.....[.....
0x02dffec8: 00000000 02dfff98 7c90e920 7c9101e0 ........ ..|...|
0x02dffed8: ffffffff 7c9101db 00772690 015b0000 .......|.&w...[.
0x02dffee8: 00000000 00000020 016bddd8 00000000 .... .....k.....
0x02dffef8: 016bddd8 02dfff14 0077101e 00000020 ..k.......w. ...
0x02dfff08: 0040fc65 00000000 02dffea8 02dfffa8 e.@.............
0x02dfff18: 0da8226c 02dfffa8 00554c9d 280ec6c6 l".......LU....(
0x02dfff28: 00000800 016bddd8 00490f8b 00000003 ......k...I.....
0x02dfff38: 280ec6c6 0001c200 0048f500 016bddd8 ...(......H...k.
0x02dfff48: 024e6b98 02dfffa8 00000000 00000001 .kN.............
0x02dfff58: 00492a9e 024e6b98 0001d5c0 024e6b98 .*I..kN......kN.
0x02dfff68: 00000218 00000230 00000234 0076f9f7 ....0...4.....v.
0x02dfff78: 00000000 0da820dc 0001d5c0 024e6b98 ..... .......kN.
0x02dfff88: 024e6b98 c000001d 02dfff7c 02dff894 .kN.....|.......
0x02dfff98: 02dfffdc 00773300 0ff9ebf4 00000000 .....3w.........
0x02dfffa8: 02dfffb4 0076fa9f 00000002 02dfffec ......v.........
0x02dfffb8: 7c80b729 024e6b98 0001d5c0 00000002 )..|.kN.........
0x02dfffc8: 024e6b98 7ffd8000 c000001d 02dfffc0 .kN.............
0x02dfffd8: 02dff8a4 ffffffff 7c839ad8 7c80b730 ...........|0..|
0x02dfffe8: 00000000 00000000 00000000 0076fa1d ..............v.
0x02dffff8: 024e6b98 00000000 .kN.....
Module 1
C:\WINDOWS\system32\Normaliz.dll
Image Base: 0x00400000 Image Size: 0x00009000
Checksum: 0x00010188 Time Stamp: 0x44a3ec46
File Size: 23552 File Time: 1/7/2009 17:20:36
Version Information:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Unicode Normalization DLL
FileVer: 6.0.5441.0
ProdVer: 6.0.5441.0
Module 2
C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe
Image Base: 0x00400000 Image Size: 0x0091f000
Checksum: 0x0092100a Time Stamp: 0x4ddeb6d9
File Size: 9507672 File Time: 5/26/2011 16:34:24
Version Information:
Company: Research In Motion Limited
Product: RIM Handheld Application Loader
FileDesc: Handheld Application Loader Wizard
FileVer: 6.0.1.33
ProdVer: 6.0.1.33
Module 3
C:\WINDOWS\system32\xpsp2res.dll
Image Base: 0x00010000 Image Size: 0x002c5000
Checksum: 0x002ca420 Time Stamp: 0x4802454c
File Size: 2897920 File Time: 4/13/2008 22:09:26
Version Information:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Service Pack 2 Messages
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512
Module 4
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManagerps.dll
Image Base: 0x10000000 Image Size: 0x00009000
Checksum: 0x0000602b Time Stamp: 0x4eb2eec8
File Size: 23888 File Time: 11/3/2011 15:44:16
Version Information:
Company: Research In Motion Limited
Product: RIM Handheld Communications Manager
FileDesc: RIM Handheld Communications Manager Proxy
FileVer: 6.0.0.40
ProdVer: 6.0.0.40
Module 5
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgrPs.dll
Image Base: 0x10000000 Image Size: 0x00044000
Checksum: 0x0004f6e7 Time Stamp: 0x4e2e3940
File Size: 270336 File Time: 7/25/2011 23:49:24
Version Information:
Company: Research In Motion Limited
Product: RIM handheld driver
FileDesc: RIM handheld device manager proxy stub
FileVer: 4.2.0.15
ProdVer: 4.2.0.15
Module 6
C:\DOCUME~1\Owner\LOCALS~1\Temp\IadHide4.dll
Image Base: 0x10000000 Image Size: 0x00006000
Checksum: 0x00000000 Time Stamp: 0x3e21ad68
File Size: 24576 File Time: 10/11/2003 00:26:42
Version Information:
Company: BackWeb
Product: BackWeb IAdHide
FileDesc: IAdHide
FileVer: 6.2.3.66
ProdVer: 6.2.3.66
Module 7
C:\WINDOWS\system32\WININET.dll
Image Base: 0x3d930000 Image Size: 0x000e6000
Checksum: 0x000e6621 Time Stamp: 0x4f4f570c
File Size: 916992 File Time: 3/1/2012 06:01:32
Version Information:
Company: Microsoft Corporation
Product: Windows® Internet Explorer
FileDesc: Internet Extensions for Win32
FileVer: 8.0.6001.19222
ProdVer: 8.0.6001.19222
Module 8
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===== [end of ERRORLOG.TXT] =====

Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
Sorry I will correct the laptop order:
Okay, on my desktop USB controllers:
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
VIA REV 5 or later USB Universal Host Controller
VIA REV 5 or later USB Universal Host Controller
VIA REV 5 or later USB Universal Host Controller
VIA USB Enhanced Host Contoller
On my laptop:
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

Handheld Application Wizard has encountered a problem

When starting up the Blackberry Desktop Software I get a message that the Handheld Application Loader Wizard has encountered a problem. I also get a new hardware found and then a problem has occurred every time I plug in the USB cable to the phone. I've tried uninstalling and reinstalling the software without success.
PC is running XP SP3
BB Desktop 6.1.0.35
Other functions work. I can synch music and backup.
I would appreciate any help.

I had the same error on my Torch using BBDTM (Desk Top Mgr) Version 6.1.0.35 for a while till I realized that when one installs new device software (in my case : Software Name: BlackBerry Handheld Software v6.0.0.2391 for Torch version 6.0 Bundle 2391) it did not clear the 'AppLoader' folder of the previous files which was in my case the reason for the 'Handheld Application Loader Wizard' error.
You can skip the next paragraph unless you are curious.
Check out this link on your PC: ' C:\Program Files\Common Files\Research In Motion\AppLoader' and check what version the 'loader .exe' file is running, i.e. Loader.exe is probably File Version: 6.0.1.33 (I held my mouse over the file name 'Loader.exe' to see what version number ) ( by the way: File Version: 6.0.1.37 meant also trouble on my PC as well). You can force this error by first retiring your DTM and then double click (run) the 'loader.exe' file...=> and you should get the familiar error without the DTM alive (clou here...).
What helped in my case: I highlighted all the files in the 'AppLoader' folder (C:\Program Files\Common Files\Research In Motion\AppLoader) and deleted them all. Make sure the folder is empty before the next step.
I then removed my 'Blackberry Device Software v6.0 for the Blackberry Smartphone ' on my PC via the 'Add or Remove Programs' accessed by the control panel. I then reinstalled the same software again and now I had the proper files in this folder with File Version: 6.0.1.15. (When I shut down the DTM and ran (double-clicked) the' loader.exe' file the loader wizard worked correctly. Depending on the service provider you might experience a different FileVersion but it should now work properly).
I don't know whether this will help in your case but it did for me. In case you are looking for the device software it can be found here:
http://us.blackberry.com/support/downloads/download_sites.jsp
find: North America   => in my case I selected 'Bell Mobility Inc.' ( I guess each service provider gets their own version)
next page =>    'Download for Bell Mobility Inc.'
1. You must download both the desktop and handheld software to a temporary location on your hard
drive.
2. Be sure to install the desktop software first, then the handheld software on your computer. The
handheld software will update the software on your BlackBerry Wireless Handheld(TM)
I selected: BackBerry Torch 9800 smartphone and then downloaded the above device software.
What did I learn? There was no issue with the DTM or my Torch 9800 contrary to some comments elsewhere but with Windows XP 'Remove software'. 'Remove' did not remove obsolete files to allow new AppLoader device files to load properly when the device software was reinstalled.
Good luck,
BB4matt

Handheld applicatio​n loader wizard

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Handheld application loader wizard