Handling error in XI with CCMS and Alert Monitor

Hello,
I have configured the CCMS for handling XI error and use the auto-reaction method CCMS_Send_Alert_to_ALM for sending an alert when i have for exemple a mapping error.
The issues are :
1) When an alert is catched I can send an email or having a notification in the alertinbox but not the both.
2) When an alert is catched in the CCMS, this alert is in an active status and i can't receive a second alert if another error occurs in XI until i have completed manually the first alert. Is it possible to complet this alert automatically or having more than one alert active for the same node in the CCMS ?
Regards,
Vincent.

Gopesh
The alerts are displayed to the recipient in one of the following programs:
.In the Universal Work List (UWL of the Enterprise Portal) as of SAP NetWeaver 04
· In an application that accesses the alerts using an API
· In the Alert Inbox. The Alert Inbox is an application based on Business Server Pages (BSP),which can be called using the transaction ALRTINBOX or the corresponding URL
(http:///sap/bc/bsp/sap/alertinbox).
There are also a number of external communication methods available. You can configure these in SAPconnect (transaction SCOT) and use them in addition to inform the recipient of an alert about the problem: Internet mail, SMS, and fax.
Just to cross check have you configured your alerts using the below urls:
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/aeeda66b-0a01-0010-6884-876fac1c4a2d
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/be79a16b-0a01-0010-51b8-9b6d1968338d
Regards,
---Satish

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[url="http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=27704&jum p=true#M27704">Verified Solution further in Thread[/url]
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I have raised this concern with Oracle almost a month before, but still haven't got any reply from them.
Please help.
Thanks and Regards
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