Hands free wont work

hi , my headphones don't respond when i click the button on them to answer a call or pause music - i can hear the caller but they can't hear me once i manually answer with them still plugged in - the headphones arent at fault as i have tried 2 different pairs and they also work on my brothers iphone - the handsfree did work when i first got the phone just not now - any help would be greatly appreciated as its doin my head in !!!

You may have sorted it out already but I had the same issue. Turns out that a lot of pocket fluff can get down the headphones socket! I cleaned it out (phone off and with great care) and now the hands free function is working. Hope this helps.

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    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • HT201401 Microphone works only when using the phone in hands-free

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