Hanging and non loading web pages but random

Hi New to this so please excuse me if it doesn't make complete sense! We have been on BT infinity since Oct 2011 but we have been experiencing problems with access to certain web pages the pages either do not load or it just hangs, this has now been going on for about 6 weeks but it has now got a lot worse, we have had a friendly IT specialist look at our computer and he is now of the opinion that the problem lies with either the BT line or router, please see below what we/friendly IT specialist have done and please advise if our next step is to speak with BT?
Thanks Mick
Issue
Vista Client Service Pack 2 laptop slow Internet performance failure to access some web pages.
Known Troubleshooting Approach
**** One or more combined of these operations would normally resolve in most cases ****
Initially checked over system settings and allowed pending windows systems updates and other updates.
Removed Trusteer Rapport software (known issues with slow performance)
Updated JAVA & Full re-install of Adobe Flash Player (components required for website animations\operations)
(Note : Adobe Flash Component was not registered)
Cleared Internet temp files (delete of web files\history\cookies etc)
Reset of Internet Explorer settings (to address instability issues with Internet Explorer)
Microsoft Security Essentials (Combined Anti Virus & Anti Malware Software)
Quick scan (15 mins usually scans core components) -all clear
Full scan (left to run approx 2 hrs) usually not necessary - all clear
Reset of router & restarts of router (homehub) over time
(which included off for more than 15 mins)
Power off of BT wall device (additional equipment involved with BT set up) and router at same time
Laptop still slow hard wired to router (as in Ethernet cable from laptop to port on homehub)
Checked for clean uninstall of Trusteer Rapport software
(Checked registry which is heart of operating system settings for traces of Trusteer)
Actually downloaded Trusteer Uninstall ulitility to ensure clean uninstall
Install of Google Chrome (alternative Internet browser still did not work)
Uninstall of Google Chrome
Uninstall of Internet Explorer 9
Uninstall of Google Desktop
Uninstall of Mozilla Firefox (alternative browser)
Also confirmed other laptops (Windows7) & Netbooks experience the same problems

Hi quinnm5, myself and another poster had replied to your previous thread about the same issue here: http://community.bt.com/t5/BT-Infinity/Broadband-connection-issues/m-p/495109
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

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Just moved to ISP PLUSNET and now loading web pages is dead slow

Just moved to ISP PLUSNET and now loading web pages is dead slow.
Like loading google will sometimes take 30 seconds to 1 minute but it used to load in a fraction of a second on my previous ISP.
Sometimes a new URL will take over a minute so I hit Stop Loading This Page and then try again and sometimes it might load instantly, or if not, it might continue to just drag on again.
It's so frustrating it's like being back on dial-up connection - but worse.
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Can anyone help me with this problem please?

(First, if yours is an Intel Mac, check that Safari is not running in Rosetta, which is enough to slow it to a crawl. If you are running Snow Leopard, run Safari in 32 bit not 64 bit.)
Adding DNS codes to your Network Settings, should gives good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.222
208.67.220.220
(An explanation of why that is both safe and a good idea can be read here: http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 /
Open DNS also provides an anti-phishing feature: http://www.opendns.com/solutions/homenetwork/anti-phishing/ )
Wikipedia also has an interesting article about Open DNS:
http://en.wikipedia.org/wiki/OpenDNS
Whilst in System Preferences/Network you should also turn off 'IPv6' in your preference pane, as otherwise you may not get the full speed benefit (the DNS resolver will default to making SRV queries). If you want to know what IPv6 is:
This is Apple's guidance on iPv6:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8708.html
Click on Apply Now and close the window.
Restart Safari, and repair permissions.
If that didn't do it, then try this as well:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved.
More useful information here:
http://guides.macrumors.com/SpeedupSafari
Less likely, but possible, is that the slowness is caused by a Trojan such as the one called 'DNSChanger' or 'OSZ.RSPlug', which can alter the DNS settings of your network connection. This particular Trojan can be inadvertently installed if you have come across certain Quicktime movies where got a window stating that you have to download and install a particular codec in order to see the video.
If you have agreed to that installation, your system can be infected and your DNS settings altered, which results in your system using the wrong DNS servers, which can slow web surfing to a crawl.
This can be fixed by downloading and running a freeware utility called DNSChanger Removal Tool which you can download from here:
http://www.versiontracker.com/dyn/moreinfo/macosx/33696
Once you have run that utility you have to re-boot your Mac, then reset Safari, and re-enter your DNS settings in System Preferences/Network.

Safari cannot load web pages, but still communicates with the www

I am using Safari 6.0.5 as my main web browser. Unexpectedly, a week ago it stopped loading web pages, though apparently the program somewhat still communicates with the world outside, since I can enter any text in the address bar and get responses in real time from Google.
Other programs using the internet work regularly. I have already tried the usual set of solutions proposed in the official documents.
Thanks in advance,
Valerio

16/07/13 08:32:44,048 SubmitDiagInfo[305]: Launched to submit Diagnostics and Usage
16/07/13 08:34:58,455 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:34:58,455 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:34:58,456 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:36:20,212 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:36:20,215 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:36:20,216 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:37:40,026 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:37:40,028 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:37:40,029 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:39:24,687 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:39:24,688 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:39:24,688 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:40:31,347 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:40:31,348 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:40:31,349 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:40:37,794 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:40:37,796 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:40:37,797 apsd[72]: <APSConnectionNotificationQueue: 0x7fcb8484f1f0>: outstanding count -1 for com.apple.apsd-queue-port=com.apple.syncdefaultsd.push-user=501-env=production
16/07/13 08:45:31,399 WindowServer[85]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
16/07/13 08:45:31,419 loginwindow[57]: find_shared_window: WID -1
16/07/13 08:45:31,419 loginwindow[57]: CGSGetWindowTags: Invalid window 0xffffffff
16/07/13 08:45:31,419 loginwindow[57]: find_shared_window: WID -1
16/07/13 08:45:31,419 loginwindow[57]: CGSSetWindowTags: Invalid window 0xffffffff
16/07/13 08:45:31,438 loginwindow[57]: ERROR | -[LWBuiltInScreenLockAuthLion preLoad] | guestEnabled is true, but guest mode is not set to a usable value
16/07/13 08:45:31,782 WindowServer[85]: Created shield window 0x5a for display 0x04280380
16/07/13 08:45:31,783 WindowServer[85]: device_generate_desktop_screenshot: authw 0x7feb82c49380(2000), shield 0x7feb82c24510(2001)
16/07/13 08:45:31,873 WindowServer[85]: device_generate_lock_screen_screenshot: authw 0x7feb82c49380(2000), shield 0x7feb82c24510(2001)
16/07/13 08:45:31,929 loginwindow[57]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
16/07/13 08:45:31,930 loginwindow[57]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
16/07/13 08:46:31,374 com.apple.time[11]: Next maintenance wake [Backup Interval]: <date: 0x7fd60be04910> Tue Jul 16 09:23:45 2013 CEST (approx)
16/07/13 08:46:31,374 com.apple.time[11]: Requesting maintenance wake [Backup Interval]: <date: 0x7fd60be04910> Tue Jul 16 09:23:45 2013 CEST (approx)
16/07/13 08:46:31,528 launchctl[319]: launchctl: Couldn't stat("/Library/LaunchAgents/com.oracle.java.Java-Updater.plist"): No such file or directory
16/07/13 08:46:31,000 kernel[0]: AirPort_Brcm43xx::powerChange: System Sleep
16/07/13 08:46:34,000 kernel[0]: LE is supported - Disable LE meta event
16/07/13 08:46:34,000 kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
16/07/13 08:46:34,000 kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
16/07/13 08:46:34,000 kernel[0]: Wake reason: EHC1
16/07/13 08:46:58,000 kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
16/07/13 08:46:58,000 kernel[0]: RTC: PowerByCalendarDate setting ignored
16/07/13 08:46:58,000 kernel[0]: RTC: PowerByCalendarDate setting ignored
16/07/13 08:46:58,000 kernel[0]: Previous Sleep Cause: 5
16/07/13 08:46:58,000 kernel[0]: The USB device HubDevice (Port 1 of Hub at 0x1d000000) may have caused a wake by issuing a remote wakeup (2)
16/07/13 08:46:58,000 kernel[0]: wlEvent: en0 en0 Link DOWN virtIf = 0
16/07/13 08:46:58,000 kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).
16/07/13 08:46:58,000 kernel[0]: en0::IO80211Interface::postMessage bssid changed
16/07/13 08:46:58,000 kernel[0]: en0: 802.11d country code set to 'X3'.
16/07/13 08:46:58,000 kernel[0]: en0: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
16/07/13 08:46:58,000 kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
16/07/13 08:46:58,000 kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0
16/07/13 08:46:58,000 kernel[0]: The USB device HubDevice (Port 8 of Hub at 0x1d100000) may have caused a wake by issuing a remote wakeup (3)
16/07/13 08:46:58,000 kernel[0]: TBT W (2): 0x0100 [x]
16/07/13 08:46:58,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 2 of Hub at 0x1d180000) may have caused a wake by issuing a remote wakeup (3)
16/07/13 08:46:58,000 kernel[0]: HID tickle 175 ms
16/07/13 08:46:58,297 hidd[61]: MultitouchHID: device bootloaded
16/07/13 08:46:58,000 kernel[0]: NVRM: 0x702a called in D3
16/07/13 08:46:58,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
16/07/13 08:46:58,878 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7feb82c49380(2004), shield 0x7feb82c24510(2001), lock state 3
16/07/13 08:46:58,878 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: err 0x0
16/07/13 08:46:58,880 WindowServer[85]: Created shield window 0x5b for display 0x003f003d
16/07/13 08:46:58,880 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7feb82c49380(2002), shield 0x7feb82c24510(2001), lock state 3
16/07/13 08:46:58,880 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: err 0x0
16/07/13 08:46:58,880 WindowServer[85]: Created shield window 0x5c for display 0x003f003e
16/07/13 08:46:58,880 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7feb82c49380(2002), shield 0x7feb82c24510(2001), lock state 3
16/07/13 08:46:58,880 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: err 0x0
16/07/13 08:46:58,881 WindowServer[85]: Created shield window 0x5d for display 0x003f003f
16/07/13 08:46:58,881 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7feb82c49380(2002), shield 0x7feb82c24510(2001), lock state 3
16/07/13 08:46:58,881 WindowServer[85]: handle_will_sleep_auth_and_shield_windows: err 0x0
16/07/13 08:46:58,923 loginwindow[57]: resume called when there was already a timer
16/07/13 08:46:59,000 kernel[0]: en0: 802.11d country code set to 'IT'.
16/07/13 08:46:59,000 kernel[0]: en0: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
16/07/13 08:46:59,061 configd[17]: network changed: v4(en0-:10.0.1.2) DNS- Proxy- SMB-
16/07/13 08:46:59,328 hidd[61]: MultitouchHID: device bootloaded
16/07/13 08:47:00,000 kernel[0]: MacAuthEvent en0 Auth result for: b8:c7:5d:05:67:5e MAC AUTH succeeded
16/07/13 08:47:00,000 kernel[0]: wlEvent: en0 en0 Link UP virtIf = 0
16/07/13 08:47:00,000 kernel[0]: AirPort: Link Up on en0
16/07/13 08:47:00,000 kernel[0]: en0: BSSID changed to b8:c7:5d:05:67:5e
16/07/13 08:47:00,000 kernel[0]: en0::IO80211Interface::postMessage bssid changed
16/07/13 08:47:00,000 kernel[0]: AirPort: RSN handshake complete on en0
16/07/13 08:47:00,651 configd[17]: network changed: v4(en0+:10.0.1.2) DNS+ Proxy+ SMB+
16/07/13 08:47:00,660 UserEventAgent[11]: Captive: en0: Not probing 'Ayn Rand 5 GHz' (protected network)
16/07/13 08:47:00,663 configd[17]: network changed: v4(en0!:10.0.1.2) DNS Proxy SMB
16/07/13 08:47:02,248 airportd[320]: _doAutoJoin: Already associated to “Ayn Rand 5 GHz”. Bailing on auto-join.
16/07/13 08:47:02,263 airportd[320]: _doAutoJoin: Already associated to “Ayn Rand 5 GHz”. Bailing on auto-join.
16/07/13 08:47:32,956 com.apple.backupd[330]: Starting automatic backup
16/07/13 08:47:33,107 com.apple.backupd[330]: Backup failed with error: 19
16/07/13 08:47:33,107 com.apple.backupd[330]: Starting automatic backup
16/07/13 08:47:33,000 kernel[0]: nspace-handler-set-snapshot-time: 1373957255
16/07/13 08:47:33,000 kernel[0]: nspace-handler-set-snapshot-time: 1373957255
16/07/13 08:47:33,552 com.apple.backupd[330]: Attempting to mount network destination URL: afp://***;[email protected]/Time%20Capsule%20di%20Valerio%20Fi l
16/07/13 08:47:34,000 kernel[0]: AppleSRP started.
16/07/13 08:47:36,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=339[ksadmin] clearing CS_VALID
16/07/13 08:47:36,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=343[ksadmin] clearing CS_VALID
16/07/13 08:47:42,707 com.apple.backupd[330]: Mounted network destination at mount point: /Volumes/Time Capsule di *** using URL: afp://***;[email protected]/***
16/07/13 08:47:42,000 kernel[0]: AFP_VFS afpfs_mount: /Volumes/Time Capsule ***, pid 332
16/07/13 08:47:42,000 kernel[0]: AFP_VFS afpfs_mount : succeeded on volume 0xffffff80df13a008 /Volumes/Time Capsule di *** (error = 0, retval = 0)

Firefox does not load web pages but gives no error message

Hi guys,
I have been having this problem occasionaly for the past few weeks and can't remember making any changes to my computer or firefox that would have prompted it. Basically what happens is that when I try to load a web page, it says "loading..." at the top of the tab as if it is going to the page, but then nothing happens. It just says "loading..." and never goes to an error message or anything. It will stay like this for hours. I tried clearing the cache and history and it doesn't do anything. Internet explorer works perfectly so I know it's not a network connection problem. When I quit and restart firefox everything works again. It is not specific to any one site, it happens for all sites. I didn't find anything matching my problem on the help pages. Does anyone have any ideas?
Thanks very much,
Ben

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Safari slow and Not Loading Web Pages after changing Modems?

Hello...I recently changed from an AT&T DSL modem to a Knology Cable Modem to improve speed and overall network capablity. However, ever since I have changed I have had problems with Safary lagging or not loading the websites. It doesn't do it all the time, but periodically. Sometimes it is worse than others.
Basic issue: When using Safari, it stalls when loading a website. Sometimes it will load, other times it will say that Safari cannot load the website. If you wait a while and retry loading it, it may then load it.
Has anyone else seen something similar to this or know what I can do to fix the problem? It is rather frustrating.
Thank you,
Jim

If Safari is getting very slow:
(Presumably you regularly empty your Safari cache by deleting the following file:
Home/Library/Caches/com.apple.Safari/cache.db
and clear your History)
Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)

EA6350 fails to load web pages, but all other online services continue working

Occasionally, when using the internet, web pages stop loading. Other online services such as messenger programs, Netflix, and online games still function properly. I usually end up having to restart the router in order to re-enable browsing. We are using the latest firmware, and only purchased the router about a month or two ago. I'm on channel 11, with only one other network on 11, and my 5 Ghz channel is irrelevant, as I'm the only 5 Ghz network in my area. Is the router defective? Is it a problem with a firewall or other program? Let me know if you need any more information.

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
What ISP Modem service link speeds UP and Down do you have?
Check cable between Modem and Router, swap out to be sure. Link>http://en.wikipedia.org/wiki/CAT6 is recommended.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=88e63d78588142e6bb68e22d7faf2046_Configuring_the_M...
For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>http://www.practicallynetworked.com/networking/fixing_double_nat.htm and http://cognitiveanomalies.com/cisco-nat-how-nat-works/ If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. Ensure modem is working well too. Bad modems are out there as well. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
Any other WiFi routers in the area? Link> Use http://www.techspot.com/downloads/5936-inssider.html to find out. Use v3. How many?
WMM Support must be enabled for single wireless N mode to function.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&articleid=5471
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=d9a3b1b2039741948a2365b053a93ea8_3759.xml&pid=80&r...
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-esse...

I pad is frozen when I touch it. I can enter a web address and get new web page but bottom is gray and frozen how do I fix?

I pad is frozen when I try to touch it. I can enter a new web address and it gets to website but the bottom is frozen. I can send email but cant do anything else on line.

Try clearing Safari's cache : Settings > Safari > Clear Cache (and Clear History)
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

IMac will not load web pages, but high speed internet.

Hi all,
I upgraded my internet yesterday to 100Mbps, and received a modem + router combo from my ISP (Charter). It is a Netgear CG3000D and I have another router hooked up, which is a Cisco/Linksys E3200. The problem I'm encountering is extremely slow page speeds, it'll take from 3 to 5 minutes for pages to load. My first thought was DNS, but of course I tried Google's Public DNS and OpenDNS. Unfortunately, they did not work. I called both the ISP and router manufacturer, but still no luck. I called Apple, but I'm not paying $49 for additional support. I'm assuming my Mac is caching something it's not supposed to. I do not live near an Apple store to see what's wrong. I went into safe mode and the issue still hasn't been resolved. There's multiple devices working fine, and I've noticed when my Mac is connected to my router, my PC goes haywire as well. And FYI -- I connected my iMac directly to the ISP's modem/router and it didn't work either.
Internet/Cable > Netgear CG3000D > Cisco/Linksys E3200 > iMac
Please help! Much appreciated.
Take care,
Tyler

Run through this list of fixes
WiFi, Internet problems, possible solutions

Recently downloaded Mac OS X Mavericks and Safari has become noticeably less responsive; slow to load web pages. Also, when Safari is open, the Finder randomly comes to the front. Any ideas?

Recently downloaded Mac OS X Mavericks and Safari has become noticeably less responsive; slow to load web pages. Also, when Safari is open, the Finder randomly comes to the front. Any ideas?

In fact, I am runing some plug-ins: ClickToPlugin (Flash blocker), Collusion and Disconnect.
There is quite a history of new versions of Safari breaking third-party plug-ins/extensions becasue the plug developer did not have an updated version available by the time the new Safari version dropped. What you report--worked fne before but won't now--is exactly what history says happens in such a case.
First, turn off all third-party stuff and see if Safari smooths out. Alternatively, create a new user account and, from there, test Safari in its native state with nothing added. That is a good diagnostic to see if the issue is a plug or extension.
If either of those helps, check for updates to the add-ons. If the developer is slow in reacting to the updated Safari version, (not unheard of), stop using that extension until an update is available.

I have used fire fox for a long time but have nothing but problems loading web sites..i think the time has come to uninstall firefox and go with internet explore..im tired of wasting my time trying to load web pages.

Question
i have used fire fox for a long time but have nothing but problems loading web sites..i think the time has come to uninstall firefox and go with internet explore..im tired of wasting my time trying to load web pages.

does not solve problem..guess i'll have to get rid of firefox..never had problen before but to much hassle loading web sites.

Help! Safari won't fully load web pages until I refresh! Why and any suggestions on how to retify this??

For several months now safari has not been loading web pages properly (not them all, it is a bit random, but maybe every 3rd or 4th page I open?). The blue loading bar gets to about 1.5 inches from the end and stops. I can then click on the bar and refresh and it loads no problems but this is highly inconvenient and I can't seem to fix it.
I have reset safari, updated all software, I am on a mac book pro, I have Version 5.1.5 safari.
Would this be an internet problem rather than a software problem? How would I check.
It's not very convenient when you're doing something important like trying to get tickets for an event and then it jams, and you know you need to refresh but if you refresh you've lost the tickets...
Any suggestions welcome

Hi Krisztina ..
Using OpenDNS can help when pages won't load properly.
Use OpenDNS for better speed, more security, includes anti phishing filters, prevents browser redirects, blocks the flashback trojan, and it's free.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
Apple suggests using OpenDNS here > Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

Can get email, but can't load web pages

I have an Airport Extreme basestation which, up until a week ago, was working fine. Now, I can send and receive email, but I can't access any web pages. When I try, it just hangs and nothing loads. Nothing has changed in setup and I haven't changed any settings anywhere. My suspision is that my ISP (Charter) changed something that my Airport is unhappy about.
I called Apple, and they told me it's Charter fault. I called Charter, and they told me it's Apple's fault.
I also called my local Apple store (not an official Apple store, but a small local reseller) and they said they've had an unusual number of people in the area reporting the same problem. Unfortunately, they don't know what could have happened.
Any idea what the problem might be or what I can check? Any help would be greatly appreciated.

It sounds like it might be a DNS issue.
In a browser try http://17.254.0.91
and report back
iFelix

Serious delay in loading web pages, not network, but safari issue

After my last software update, I am experiencing delays in loading web pages, 30sec-minutes on safari. This occurs rather frequently, I'd say about 20%-30% of the times I visit certain web pages.
One example web location I noticed this happening is (but its not the only one):
http://www.theweathernetwork.com/weather/caqc0363
Once I visit this page, sometime it loads fine, other times it takes forever (the load indicator stays on in the tab). Also, once the delay occurs, opening up new widows or new tabs to ANY other address are also delayed. It seem like all of safari is stuck waiting for responses. (safari itself is still running ok, it is responsive and there is NO spinning wheel of death).
It is not a network issue. Often while waiting for safari to load, I launch firefox, visit the same page and read, meanwhile Safri still loading, even after trying to refresh...I also do other network tasks, ssh, ftp, email with no problem.

Thanx! The numbers didn't help me anything, but your post reminded me: I found the DNS numbers that my ISP had provided that I had put in the Ethernet TCP/IP section in Network Preferences, and just copied and pasted them into my airport TCP/IP section. Worked great!

Connected to an active network but unable to load web pages

Hi,
I am using an old Powerbook with OS 10.2.x and am trying to add it to an existing network at home. The network is a DSL/ADSL connection, which is received by a modem and is passed on to a wired/wireless router. I have a PC which connects successfully to the router either by wire or wireless and is able to load web pages.
My Mac, however, does not. It indicates that it is connected to my wireless network, and shows full signal strength. It is assigned an appropriate IP address by the router. However, I cannot load any webpages. All I get is a 'server not found'. This is vexing me, and I have been at it for hours, but no solution.
Let me add that with the same settings, I was able to browse on my Mac also yesterday, but for some reason, I have no luck today. Can someone please indicate what is going on?

I am having the exact same problems. My laptop (Gateway) connects fine to the router, but my Mac does not. They sit right next to each other upstairs. The signal will SOMETIMES come through to my Airport card and when it does it is at full strength, but when i run Safari, nothing. I have tried to enter all the information that my PC has printed out and displayed for me, but i have no clue what half of the things are. and my applecare has expired so the people at Apple will not help which is extremely annoying. Sorry i can't help. But if i find anything i will let you know.

Hanging and non loading web pages but random

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