Hangs on "RAID controller starting up..."

I have an older Xserve RAID; we just restarted it, and, when booting back up, the lower controller never starts; it just hangs on "RAID controller starting up...". The upper controller works fine.
I found this thread, but there's no solution arrived at:
http://discussions.apple.com/thread.jspa?threadID=1745169&tstart=15
I've tried reseating the controller. I've tried resetting it with a "CD extraction tool" (a.k.a., a straightened paper clip). I've tried removing all the drives on the right-hand side (controlled by the lower controller). None of those things had any effect.
Is it time to bite the bullet and buy a new controller? Or is there something else I can do?

Are the drives offline and thus unreachable? If you can access the drives, then the RAID controller is online and you just have an IP issue.
Are you sure it didn't just flip the IP address somehow?

Similar Messages

  • Cannot boot with Perc /2 raid controller

    I have just built a system with K7D + 2 2400 MP, and the system hangs when I try to boot with my Perc/2 raid controller in. I have stripped down to just the following components;
    2 2400 MP
    Perc 2
    1GB ECC ram
    Sapphire ATI Radeon 9000
    When I try to boot the machine it gets as far as trying to load the Perc /2 Bios and hangs.
    The Perc works fine in my old system Tyan Tiger 133 with dual 733 PIII, it also seems to boot up fine in a Tyan Tiger S2460.
    Any ideas on the cause or a work around?
    Thanks.

    Yeah, all the firmware & bios is up to date, have stripped things down to just the motherboard, graphics card & Perc. Tried PCI graphics to elliminate any conflicts there. I have disabled all the on-board controllers too.

  • PPC G5 compatibility of Areca PCIE RAID controller arc-1280?

    Subject: Mac compatibility of Areca ARC-1280 24 ports PCI Express to SATA II RAID adapter.
    At Areca's Internet site ( www.areca.com.tw) consumers can read at pages concerning arc-1280 card that: « The SATA RAID controllers support broad operating systems including ... MAC ... ».
    At Specifications page, under: Operating system, it is written: « Mac OS X (no_bootable) ».
    Absolutely no other warning appear about MAC owners.
    So, if you are just a basic computer consumer, you are now strongly tempted to believe that if you got a MAC with PCIExpress technology & OS X, you can safely buy arc 1280 PCIE.
    This is because (nearly) everyone knows that in real pragmatic actual life OS X exclusively runs on Apple Mac machines. In the case of arc-1280, as it is a PCIExpress adapter, only two Apple Mac models are possible: the very recent MACPro (Intel cpu based) & late 2005 PPC G5 dualcore (IBM cpu based). As Areca mentions nowhere any warning between MACPro & G5 dualcore, only owners of either of those PCIE machines may logically have the opportunity to run OS X with an arc-1280 connected!
    If you are a little bit more paranoïd, before to buy such an expensive adapter, you will check if there are other stuffs to confirm your deductions. You then will find Areca's online user's manual 3.2, where it is stated that a bios configuration utility, contained into card's firmware, is « OS independant » & can be accessed at startup by pressing TAB or F6. About « MAC X » driver installation, user is invited to follow a readme.txt (that in fact does not exist nowhere). It is the same for archttp proxy server installation, which is also asserted to support Mac OS.
    Moreover, a Mac driver is freely downloadable online, called arcmsr-1.3.1.pkg. Now you are ready to trust!
    Having arc-1280 plugged, you start your Mac (happy to hear that card beep after startup) then install driver (the same is present online & on Areca's companion CD). A text appear:
    « This driver supports...arc 1280...PCIE... Please note that this is a pre-release version of the driver for testing purpose, and is *NOT * for general distribution. ». But installation completes succesfully and you pay no attention to this frightening sentence hidden into Areca's driver package.
    What then arise when you have your computer restarted? Nothing: except the beep at startup, Areca's high end Raid controller simply do not appear anywhere into Mac OS X!
    As I cannot afford paying more than 1200 euro for just a startup beep, I decided to require help from distributor & Areca's very enigmatic support. Lastly distributor decided to try with another arc-1280 which was as useless on my Mac than the first one. I again protested, Areca's support seeming to have totally resign for quite a lot of time now, distributor blaming me not to have been carefull enough ?!
    Distributor ask me now to re-send back the card. They will try to get their money back from Areca, then maybe will I have my money back ? They asked me to write a letter with a description of the problem & why I want a full refund.
    This is now done, hoping this will help to avoid further misinformation.

    MacGurus PCIE which are supported.
    I saw the Areca reviewed xbitlabs
    AMUG http://www.amug.com does great reviews of Mac compatible drives, enclosures, and controllers.

  • [Athlon64] Device Manager shows "Other devices: ?(!) RAID Controller"

    (This was previously posted to the Operating Systems forum, when I realized it's not really a Windows problem)
    In my Windows XP Device Manager, under Other devices, I see ?(!) RAID Controller.
    I don't have a RAID controller, and my Serial ATA hard drives are connected to the SATA VIA ports. I've been told that this can be toggled in the BIOS. Now, this started happening after I flashed to BIOS 2.0, and the BIOS isn't exactly straight forward to me. Therefore, I'm having trouble finding that option.
    Has anybody had a simliar problem? Any ideas?

    === PROBLEM RESOLVED ===
    The two BIOS Default options I have are "Load High Performance Options" and "Load BIOS Setup Options". I chose "High Performance". It was somewhat a two-part procedure.
    I entered the BIOS Options, and then Boot Sequence. The available options were: Floppy, CD, or BBS(0) RealTek Boot Agent, but not the Serial ATA hard drives. So I set the Sequence as 1) Floppy, 2) CD, 3) N/A, and 4) Check for other devices: Yes.
    I rebooted, and it located the Serial ATA drives and proceeded to the RealTek Boot Agent anyway. I bypassed the Agent by pushing ESC. I entered Windows XP to find that, under Device Manager's SCSI & RAID Controllers, I had one entry: VIA Serial ATA RAID Controller, and no other entries. As of now, Device Manager lists a perfect hardware record.
    Now to correct the Boot Sequence. I restarted and re-entered BIOS. I entered Boot Sequence again to find that my Serial ATA drives are now selectable. I changed the Sequence to 1) Floppy, 2) CD, 3) BBS(0) SATA Maxtor, and 4) Check for other devices: No.
    Now my system bootup behaves as it should. No lengthy IDE device check and no RealTek boot agent check. Windows XP is also in check! :-)
    This was kind of tricky. This doesn't appear to me to be a widespread problem, but I think we oughta put this in a sticky or something. I wanted to say thanks to everybody who contributed to this thread for their help! I'm going to document this fix. LOL

  • Promise RAID controller & WinXP - 845 ultra

    I finally got around to connected a couple of drives to the Promise Fasttrack 133 RAID controller.
    When I go into windows.. It finds the controller..
    So if I look in Device Manager, I do see the Promise MBFasttrak 133 Lite..
    But under DISK DRIVES, the Promise 2+0 stripe /raid0 scsi device shows up as an unknown, and if I try to update the drivers.. nothing ever changes..
    The drive(s) does work, more of a comsmetic issue?
     Thank you,
     Fred R

    Some of the suggestions I don't understand quite well. Please could you explain further:
    > remove the other two drives leaving the raid pair
    > and cd only
    >
    > put raid 2nd in boot order
    What do you mean with that?
    > reboot press the key you need to get in to raid bios
    > create the array and make it bootable
    array is already created (Note: there is important data on it, can't recreate it! Only Segate 80GB is free and empty)
    I don't want to boot from raid.
    >
    > now boot to cd to install,right at beginning it will say
    > press f6 to install mass storage drive you need the
    > driver on floppy to install it
    I already tried the XP-Install routine to specify additional mass storage drivers. (Note: 1 single 80GB Drive was attached)  Which are the suitable ones? As mentioned I tried the following:
    1. Attached floppy 'Fasttrack family drivers'
    Result: Message: Driver is for Win2k only. Not a single  Harddrive shows for installing XP.
    2. Attached Floppy (Promise Ultra 100 lite, 256 only)
    Result: Driver is for Win2k only. Installation procedure hangs.
    3. Driver from MSI-Site for pdc20265. Same as 2.
    4. Extracting via4in1 drivers and putting WinXPIDE drivers on floppy:
    Result: Installation routine doesn't recoginze drivers on floppy.
    > rest should be the same as normal
    >
    > this should be similar as well
    >
    > http://www.amdforums.com/showindex.php?s=&threadid=146384
    Which is the right driver for WinXP to specify for mass storage device at WinXP installation?

  • Continues RAID Controller 2 Fibre LIP

    I recently installed 7 500GB drives on an XRAID server then updating to RAID admin 1.5.1. With 6 drives in RAID 5 and one drive as a hot spare. Then during the initialization of the RAID 5 I received two errors claiming the 2nd channel card was down and cleared them manually and they havnt come back. Also the initilization of the drives took about 42 hours and after the 1.5.1 update there is a high pitched whining sound coming from the server!
    But my main concern now is the constant RAID Controller 2 Fibre LIP warning. I do mean constant...about ever 10-12 seconds.
    Thanks:)

    >The XRAID is connected directly to the back of the Windows Server via a LSI Logix FC929 Fibre Channel Adapter using the same driver as the 1st Fibre Controller.
    I vaguely recall some issue with Windows Server and LIP errors on the XServe RAID, but I don't recall what it was.
    Did you have them before attaching the second RAID? Is only one controller complaining, or both?
    Do you continue to get the errors if you disconnect the original array, leaving just the new one attached (this could indicate a loop problem when both controllers are attached).
    It might also be worth checking out AlienRAID who have a lot of resources for running XServe RAID under 'other' OSes.
    >I cant tell the specific location of the whining sound. But it has to do with either the new drives or the load from the new drives spinning up causing the sound to come from the power supply because it starts after the system is powered on.
    Do you have both PSUs powered? The PSUs are power-sharing, but if one of them fails the other picks up the load. It's designed more for failover, though, than normal operation, and it's just possible that a single PSU is working harder than it should to keep things running.

  • Had to replace Xserve RAID controller and now I get Xsan Admin: ERROR: duplicate LUN label RAID1-Left1

    I need some help, I had one of my five Xserve RAID boxes fail. The upper controller card needed to be replaced and so we replaced it. But now only one of my volumes is loading and I am seeing the following error in my Console.
    7/18/12 9:23:18.550 AM Xsan Admin: ERROR: duplicate LUN label RAID1-Left1
    This raid box holds three LUNs. the left is split into two with one being the metadata / Journal for the main volume and the 2nd being the same for my secondary volume. The right side of this box is the second volume while the remaining 4 RAID boxes are my main volume. Here is the rub, the main volume is using the left1 LUN and the secondary is left2. The left2 is the one that is not working and when I go into the LUN info the WWN number does not match the actual id on the raid box.
    HELP!!!!
    Thanks,
    Kevin Rosenthal

    Did you try turning it off and on again? I mean, the full SAN shutdown/startup: http://support.apple.com/kb/HT4027
    You're probably seeing "duplicate LUN labels" because the MDC has seen two LUNs with the same label but different serial numbers since it has been online. The serial number (which I think is based off the WWN) would have changed when the RAID controller changed. A reboot should fix that specific error message.
    If the volume still doesn't start after rebooting, then you would want to check the cvlog for that volume.

  • D10 Startup Issues - RAID controller Help!

    Hi, I have just received a D10 ThinkStation 6427-33U
    It has two 250GB HDD's connected in RAID 1. The system booted up fine the first few times, and on the 3rd reboot, I get the error shown below. 
    http://i36.photobucket.com/albums/e50/blue350z/junk/IMG00091-20090903-0938.jpg
    1. Tried clearing the CMOS
      - System booted up fine, but when I got to setup, RAID had been disabled. WHen I re-enable it, save config and reboot, back to the same error.
    Screenshots:-
    a.  Bios Summary:-
    http://i36.photobucket.com/albums/e50/blue350z/junk/IMG00089-20090903-0937.jpg
    b. bios showing RAID enabled
    http://i36.photobucket.com/albums/e50/blue350z/junk/IMG00088-20090903-0937.jpg
    c. booting up showing RAID
    http://i36.photobucket.com/albums/e50/blue350z/junk/IMG00090-20090903-0938.jpg
    I'm pulling my hair out right now... flashed the bios to 6/10/09 and still same error.
    http://i36.photobucket.com/albums/e50/blue350z/junk/IMG00091-20090903-0938.jpg
    If I press F1 , I get weird dots and it hangs
    If i press F2, blinking cursor on top left

    if this is a new system and you don't care about rebuilding it, pull one of the drives and see if it still gives you an error.   if it does then leave the second drive out, disable RAID, and try booting.   if this works then replace the second drive, destroy the array, and rebuild it from scratch.   it could be that the array data is corrupted.
    if this doesn't work then call lenovo service as there may be something else going on here.   i personally don't use the intel RAID controller and prefer to use the LSI controller whenever possible.
    in fact, you may consider using the LSI contoller for your SATA disks.   it's a unified SAS/SATA controller and can handle SATA drives just fine.   performance may be slightly slower but it's closer to a hardware RAID solution than the intel controller.
    (edit: typo)
    ThinkStation C20
    ThinkPad X1C · X220 · X60T · s30 · 600

  • PE 2850 LSI / RAID controller problem

    Dear everyone,
    I would like to ask You for a an advice - recently i bought, what it seemed to be a working PowerEdge 2850 server.
    Since I've never got into working with Dell servers, I've learned trough YT videos that my server should give me at least Ctrl+M menu in order to access Configuration Utility of RAID controller - but I does not ... Only option I get is Ctrl+E which gives me nothing ... So I skipped the settings and went directly for OS installation.
    I tried installing all sorts of OS to it (2003 / 2008 / 2012), but even though I've provided correct drivers on Floppy / USB thumb drive - OS reported there is no space on the destination HDD or it can not be initialized (please see attached image).  
    I even called the guy I bought it from, and he told me that he updated all the firmwares before he sold the server - and that he also finds strange that there is no regular Ctrl+M shortcut.
    He told me that he remembers one firmware update utility with a  blue GUI that asked him something about HDD controller and RAID before updating - but he does not recall which one is it :(
    Please advise.
    Thank You all!

    nexus.so
    The thing is ... when i get to BIOS there is no more RAID as an option to pick ... only Disabled or SCSI ... that is the problem unfortunately - even though there is a RAID key clearly marked on the chassis and beneath it a key plugged into the motherboard ....
    If RAID is not an option, that means that the RAID components are not present. IF the RAID components (ALL THREE - battery, memory, key) are in the system, then they are not functioning (it may also mean the riser board is not working).
    You can install an OS without it, but if you want to try to get RAID working, you can try: power off and unplug, remove RAID battery, remove RAID memory, remove RAID key, remove riser board, insert riser board, insert RAID key, insert RAID memory, insert RAID battery. power on and boot to BIOS to see if you have the option to enable RAID. If not, you will need to replace hardware, starting with the riser board and RAID key.
    If you want to try to install in SCSI mode, use this driver:
    http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=KTK5F

  • Storage 3320  single raid controller connecting with 02 Host Connection

    Dear ALL,
    I have 3320 with single raid controller, 5x HDD. I started to install it in a single-bus configuration to meet up with Host & External tape due to the following diagram:
    1) using a correct SCSI jumper cable to connect between the SCSI port "CH0" and the SNGL BUS CONF together
    2) Connecting the SCSI port labeled "CH1" with SCSI LVD Sun Server running Solaris 9 by SCSI cable
    3) Connecting the SCSI port labeled "CH3" with the external tape device by the SCSI cable.
    As a result, the Host Server can see the only Logical Drives and i could make the approciate partitions.
    But the problem is that the Server could not see the SCSI Tape device on this case (Tape device & cable are fine, tested ok before). I am wondering that if all connection above with connecting to Server & Tape device are ok here, then why is the tape device not being recongised under the Solaris ?? and even it's not being known under the OK prompt when i tried to run probe-scsi...
    regards
    Scott

    Please bypass all questions above, i would like to brief what i need to get helps as the below.
    Pls advice me how to get the external SCSI LVD tape device connected with SE 3320 raid Controller WHILE the Array 3320 was connected with Sun Server through the SCSI Port labeled "CH 1", the SCSI jumper cable connected between "CH 0" and the SNGL BUS CONF port in a single-bus configuration (By the way, Se 3320 raid is working well with Server).
    Thanks for any comments
    Scott

  • Found new Raid controller all of a sudden

    Alright, my winter break just started from college, so I brought my computer home with me.  I hooked it up and it wouldn't boot.  Somehow a setting in the bios got changed and I had to change it back.  Now when it starts up it says it has found new hardware, it says it has found a new raid controller.  I have the driver installed that came on the msi cd.  I don't know what windows is asking for.  So since I don't know what its asking for, I click cancle.  Then it gives the deal about how the "new" hardware might not work correctly.  The computer has only been turned on for a little while but it runs fine so far.  Any thoughts on what I should do?
    System specs:
    865PE-neo2
    P4 2.8 800fsb
    1GB corsair ram
    2 120 Gig Samsung in raid 0

    If your drives are on the Intel controller and working properly as Raid0, it's probably the Promise controller that Windows is seeing and asking for drivers. If you have nothing connected to Serial3&4, IDE3 you can safely disable it like Danny says.
    Bios>>Integrated Peripherals>>Onbaord Promise Controller - Set to "disabled"

  • Howto use onboard Promise Raid Controller pdc20265 on 694D PRO AR Ver1

    Currently I'm running Win2k on my MSI 694D Pro AR Ver 1.0 board with Bios version W6321VMS.310 and the included Fasttrack-Family Win2k Raid-Controller driver for my Promise Raid Controller pdc20265 with lite bios.
    Due to software updates I'm now absolutely required to switch to Windows XP Prof. However this is the cause for my inquiry:
    I downloaded and installed the latest available Bios version W6321VMS.370 from MSI site.
    On installation of XP I tried to include the pdc20265 Fasttrack raid driver from MSI site to get access to my HD's. However WinXP couldn't find any HD's. Remark: XP with SP1 and VIA 4in1443v.exe installed.
    So I repeated this procedure with the original drivers Fasttrack family and pdc202065 which were attached on floppy. Unfortunately no success as well.
    Then I have put the HD on the Ultra66 channel and installed XP first without raid and ultra 100 support.
    Later I re-enabled the on-board promise device in bios and unfortunately WinXP didn't recoginze the device by itself. So I provided the latest pdc20265 driver from MSI site. XP complained that the driver is not digitally signed. After reboot the promise device reported an error under WinXP.
    I repeated this procedure with the original drivers Fasttrack family and pdc202065 which were attached on floppy. Unfortunately no success as well.
    Why MSI-Site says this pdc20265 driver supports WinXP if there are only the Win2k and WinME,98... drivers included?
    Currently I can't use the promise device at all under WinXP. This means even I don't have an Ultra 100 controler available.
    Has anyone an idea how to install HD's on WinXP with the corresponding promise raid drivers for my pdc20265 onboard chipset?
    I'd really appreciate your help!

    Some of the suggestions I don't understand quite well. Please could you explain further:
    > remove the other two drives leaving the raid pair
    > and cd only
    >
    > put raid 2nd in boot order
    What do you mean with that?
    > reboot press the key you need to get in to raid bios
    > create the array and make it bootable
    array is already created (Note: there is important data on it, can't recreate it! Only Segate 80GB is free and empty)
    I don't want to boot from raid.
    >
    > now boot to cd to install,right at beginning it will say
    > press f6 to install mass storage drive you need the
    > driver on floppy to install it
    I already tried the XP-Install routine to specify additional mass storage drivers. (Note: 1 single 80GB Drive was attached)  Which are the suitable ones? As mentioned I tried the following:
    1. Attached floppy 'Fasttrack family drivers'
    Result: Message: Driver is for Win2k only. Not a single  Harddrive shows for installing XP.
    2. Attached Floppy (Promise Ultra 100 lite, 256 only)
    Result: Driver is for Win2k only. Installation procedure hangs.
    3. Driver from MSI-Site for pdc20265. Same as 2.
    4. Extracting via4in1 drivers and putting WinXPIDE drivers on floppy:
    Result: Installation routine doesn't recoginze drivers on floppy.
    > rest should be the same as normal
    >
    > this should be similar as well
    >
    > http://www.amdforums.com/showindex.php?s=&threadid=146384
    Which is the right driver for WinXP to specify for mass storage device at WinXP installation?

  • MSI K9N2 Diamond 780a & On Board Raid Controller

    So like to know anyone would know why Raid 0 setup with 4 Seagate ST3250410AS would have get corrupted BOOTMGR & BCD after few day on idle time. Since I build this system with pair of 9800Gx2 and AMD 955, always had issue with the raid. Just to be getting worst over time. System seem to crash out and this is a clean install of Window 7 64bit with nothing but drivers. Reboot, show only channel 2 SATA drive failed and sit there waiting for me to fix it. Now every drive been tested and two have been replace by Seagate to to rule out two drives. No matter what drive in channel 2 SATA still will fail on that channel. I've already replaced cables on the drive, nothing change it. Seagate no longer willing to work with me saying Nvidia issue. MSI wont support board seeing no longer being made. Video card, CPU, Motherboard all have been replace this year under RMA. So seeing there new parts and clean OS, I can't think of anything on top of my head that would cause this.
    Love to know anyone else as had problems with this chipset or think of idea to try.
    Foxler of Furry Fandom

    Quote from: Jack on 02-December-10, 16:32:26
    PSU maybe?  What kind of device are you using (brand & model name)?
    If it was PSU, would have lot more issue than Raid.
    TPG-750M
    W0158RU - Video Cards
    Quote from: Bas on 02-December-10, 20:21:07
    One of the drives gone bad?
    As stated dosen't matter which of the drives are in channel 2 Sata, it always fail on that channel. All drives been tested, two were replace by Seagate just because I felt they were bad. Had +20k hours on them. Once you power down, the array would come back to normal.
    Quote from: Fredrik on 02-December-10, 21:51:57
    Yeah. Just a thought, are they all jumpered the same? Try SATA 1. And we know Windows 7 has had issues with RAID 0 setups before, so go search for an updated driver.
    Lulz, Nvidia hasn't update there drivers since last year. So there no update for 780a chipset. I run a 4 drive setup on MSI 890FX been fine to this day. Seeing only happen when the system in idle, I've believing there some power management kicking in on the chipset, even so I have power profile set to "always" on everything. 
    I'm to that point were dropping all Nvidia support in my shop. Since 590SLI boards there as been bug and bug with all there chipset and video cards.
    Hybrid SLI - (Only Issue In High Clock RAM) 
    GeForce Boost
    590, 680a, 750a, 780a Raid Issue ( got 6 boxes of good motherboard, that I had to replace out because Raid controller.
    Driver for 196.75 stop some video cards fan, took my 9800GX2 and got 2 8800GT, and 9800GTX+ that failed in other builds from that update.
    Mobile GPU issue since GeForce 8xxx line, just ask HP, Apple, and my 9800m GTS, 480m GTX SLI setup.
    Dropping support holder, as we all know BFG and XFX no longer have Nvidia video cards. BFG lost sales over OEM video cards and killed company. XFX started to sell ATI base, then Nvidia wouldn't sell them new Fremi cards. I'm glad I only put MSI video cards in all system I've built for myself and other. BFG no longer up holding to the warranty on there cards. 
    More work than I need ~sigh~
    Foxler

  • Areca Raid Controller - ArcHTTP - does not work

    Areca Raid Controller - ArcHTTP - does not work - in need your help !!!
    I am running Win 7pro, 64 bit, 24 MB RAM
    Areca 1680 controlls Raid 3 7TB and Raid0 1TB. McRaid works fine.
    1. Areca ArchHTTP V 1.85 is installd fine
    2. When opening ArchHTTP-GUI it is showing:
         a. Controller #01(PCI): Port 81 running
         b. Cfg Assistent:          Port 82 running
       Application started, 1 contoller found, launch...........:81
    3. when i activate Cfg Assistant and launch Browser, ARCHTTP - Configurations opens
    4. when i activate Controller #01(PCI) and launch Browser, the website for unsername and password opens
    5. after filling in user pandpassword ....nothing happens, the website doesnot open. It seems that i could not be found.
    Any idea, thanks for help
    klfi

    This is likely do to new Phishing or Popup rules in IE9. Most web based controller management utility's do not show up as a valid website since they use local host or internal IP addresses. I know Areca has in the past used Java for their utility which also trips many of those rules. Try adding the web utility as a trusted website.
    Eric
    ADK

  • Need software for Intel ESB2 SATA RAID Controller for Windows 2012rR

    I have installed Windows 2012r2 on my HP XW8600 and I found the software for the LSI Adapter (SAS 3000 series) but I am unable to find the software for management of the Intel ESB2 SATA RAID controller.  The only software I could find was listed as a Windows 7 application but will not install onto my Windows 2012r2.   Thank You 

    That looks exactly like the software I tried and an error reported this software will not install on this platform.  I will try again tonite and see what happens.  I will test all the apps on that list starting with the latest and see what happens. I thank you for your help.   

Maybe you are looking for