Happily used Firefox for 2 years, suddenly it won't open - getting this error message: "Platform Version incompatible with minversion =1.9.1.11 maxversion =1.9.1.11" What can I do?
Before this happened, I was having a problem for about a month where Firefox wouldn't close. I'd close the browser window, and later when I tried to reopen it to connect to the Internet, I 'd get a msg saying that Firefox is already running, and I must close the current window before opening a new one. I'd have to restart my computer at this point.
I don't know if this is related to why I can no longer use Firefox at all.
The "Platform version incompatible" error message can be caused by a problem with the installation of Firefox. Remove your current installation of Firefox and re-install.
# Delete all the files and folders inside the Firefox installation directory - C:\Program Files\Mozilla Firefox\
# Download the latest installer from [http://www.mozilla.com/en-US/ Mozilla] and install it.
Doing the above will not remove your bookmarks, passwords etc, since they are stored in a separate folder.
If after re-installing you get the "already running" error, see [[Firefox is already running but is not responding]].
Similar Messages
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I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion >6.0.1 maxVersion <6.0.1
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
I can't get firefox to open now that I erased the old version and tried to install the new version (6.0.2) on my Mac. I was hoping I could update it and have my bookmarks and everything intact, but when I drag the firefox symbol into my dock it won't do anything after downloading. I have put it in the trash to delete it and re-downloaded it, but nothing seems to help. On top of it, the fan on my computer goes on when I am trying to get firefox to work ????
Thanks!
TyHi,
as I’m using a Mac so I have download the file with .dmg extension, which is the one that currently doesn’t work.
I also tried to download the .exe one, but as expected when I double click on it, I have an error message that confirmed Windows is not supported.
Ale -
After deleting everything, I've also tried to reload 3.6.12 fresh and I get a totally different nss3.dll entry point cannot be found error.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
Since I upgraded my firefox..I get this box most of the time when I click on a link to go to another page...
Java Script
Exc in ev handl: Error: Bad NPObject as private data! Then I have to click ok to get the page to open.That issue can be caused by the McAfee Site Advisor extension
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode -
Anyone get this error message when trying to use a pre-installed workflow?
When I try to use one of several workflows under Photo in Automator I get this error message:
* -[NSNull length]: unrecognized selector sent to instance 0xa00dc008
The workflows affected are those with the small feather appearing icon next to it. Don't know which application it refers to. For example: Convert to Profile, Change resolution, Assign Color Profile, Color balance.
Are these referring to some application that I don't have installed? 'Tis a puzzlement.
OTI think I've found the solution. The workflows that were not working were for Photoshop. Now they are. The fix must have been the 10.5.2 Combo updater as that's the only change I've made that would affect Automator. My PS CS3 installation has not been touched since before the problem started.
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After years of using iTunes on my G4 suddenly it won't open. Error message says "The file "iTunes Library" cannot be read because it was created by a newer version of iTunes". What do I do? I have been attempting to move my Library to a newer MacBook Pro.
The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
hey all, I have been getting the "cannot get mail" error message on my iphone5 suddenly.
ive been using iphone to check two email accounts for months now, one is gmail and not troubled. the other is mail from thunderbird and i get this error message now saying it is not responding. no settings have been changed or anything, it just suddenly stopped receiving mail on my device as of Tuesday afternoon.
Does anyone have iny ideas about why? i have yet to update to the new OS7 yet, could that be it?'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Im using firefox 4.0.1 and Idm 6.05, I get an error while i click download button.
Im using firefox 4.0.1 and Idm 6.05, I get an error while i click download button.
ERROR Displyed is : "cannot connect to dl120.duckload.com:80" and "permission denied. check your Firewall settings and ensure IDM has permits to access internet"
But i have disabled Windows firewall and i dont have Antivirus.. Plz help me...
For more plz see tis screen shot : [http://img845.imageshack.us/img845/5234/idmerr1.png link text]See if the "stable" version released on 30 June is compatible with Firefox 5.0. That page doesn't mention which versions of Firefox it is compatible with, a serious oversight, IMO. <br />
https://www.torproject.org/torbutton/
Plus, it looks like that developer hasn't updated his AMO page in over a year, which makes it impossible for users of that add-on to get automatic updates as each new version of Firefox is released. <br />
https://addons.mozilla.org/en-US/firefox/addon/torbutton/ -
I can't open the iTunes store and keep getting this error message. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing. Reinstall iTunes." I've reinstalled iT a half dozen times with no results.
You might have two different things going on at once here.
Starting with the registry settings message.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
I updated to Firefox 8.0 for Mac and when ever I try to log on to Facebook I get this error message Textarea Backup] Existing text detected in 'add_comment_text', overwrite with this backup? and then it says yes and gives you the choice of either canceling or ok and it doesn't go away when you click either button...What is going on?
It is working now. I no longer get the message about the item not being available in the US and I can access the store.
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Hi, I've been using the 3D function in PS, upgraded to CC2104 and it was disabled (need more VRAM). I then reinstalled CS6 and was able to use it for a day and now, today, I am getting the same message I got with PS CC2014 saying my VRAM is too low again. I'm in the middle of a project that needs to go live tomorrow. HELP!!! Please.
Photoshop requires 512 Meg of VRAM or more to use the 3D features - that's been the same for version 14 (CC) and now 15 (CC 2014). Check Help->System Info to see how much your card says it has.
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I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.
The ""not recognized for on-line use". error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure. If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes. -
I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”
Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.
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Initially iTunes would not run although it had been running quite well up until now. Suddenly received this error on PC start-up "The program can't start because MSVC80.dll is missing from your computer. Try reinstalling the program to fix this problem." Research on Net pointed me to iTunes as the issue. Tried to start iTunes and received that message again. Tried installing latest version of 64-bit iTunes and received the subject message part way through the install: Trying to install latest iTunes for Windows 7 64-bit. Keep getting this error message "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
iTunes has been running great on this PC for years. What's up?
RonSee Troubleshooting issues with iTunes for Windows updates.
tt2
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