Hard Bounces - Email Campaign

My client sent out an email campaign to 81 recipients. The campaign generated 25 hard bounces. Is there a way to get more detailed information about the reason for these bounces? We are trying to evaluate this result -- a high rate of hard bounces (over 30%) Your reporting does not provide much information.
Thank you.
Catherine

Hello Catherine,
Please submit a case if you haven't already on this so we can investigate further with the following details...
Site URL
Email campaign name
Is this happening with any other campaigns/sites?
If there is any specific domain emails for hard bounce, please mention that.
We'll may need to look into this further.
Thank you,
Sanjit

Similar Messages

EX2010 Hard Bounce email from one specific domain

Hi
I have exchange 2010 install no edge role as i use a smart host. lately it seems exchange is bouncing mails from a particular domain, i view the logs in smart host and see the remote host as my external IP. The smart host vendor is saying that its my exchange
server which is bouncing the mail but since i have no edge role. i am puzzle why my server would bounce those mails

ah you have ex 2010. ok let me capture the screen shots for you.. but please let me know do you have any SPAM protection installed like forefront/ Mcafee or Symantec etc or its just plain exchange with inbuild security. if inbuilt security then go to ECP
-> server config -> hub transport and there enter the IP address of destination server whose mails are getting bounced.
make sure in organization config.. --> hub transport -->IP allow is enabled.
Mark as useful or answered if my replies helped you solving your query.
Thanks, Happiness Always
Jatin
Skype: jatider2jatin, Email: [email protected]

Hard Bounces from Email Campaigns

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Campaigns - Hard bounces for valid email addresses

I am getting hard bounces with 'Bad Mailbox Destination Address' for valid email addresses that everybody internally and externally can email without problem.
Doesn't instill me with much faith for sending out 10,000 emails next week!

If you can email that address manually from a regular email address and it goes through fine then it's likely you might be getting blocked by spam filters although usually that would be indicated in your bounce message.
Is your site fully hosted on BC (ie - with BC's nameservers) or is your domain hosted via an A record to point to BC? If you are being blocked by spam filters then you are likely using the A record because fully hosted sites on BC have the SPF records in place.
If you are using an A record to point to BC's servers for your domain and manage your DNS records somwehere then you need to add a TXT record with the SPF data. Goto your domain registrar and manage your DNS entries. You'll want to add a TXT record with the following info:
Record name: @
Record type: TXT
Record value: v=spf1 mx include:worldsecuresystems.com ~all
Record TTL: 86400
You can only have one SPF record on your domain so if you already have a TXT record with SPF data in it for other email services your domain uses (like gmail) you just need to update your TXT SPF record and add "include:worldsecuresystems.com" after the first "include" statement in the TXT record the TXT value would look like:
"v=spf1 mx include:_spf.google.com include:worldsecuresystems.com ~all"
If your problem is that your emails are blocked by spam filters that should fix it but I'm pretty sure 'Bad Mailbox Destination Address' usually indicates a non-existent or malformatted username in your email address (ie - the part before the "@"). I would also double check your subscribers list and make sure there are no spaces or any other invalid character in the email addresses for the customers that are getting bounced back.
Here's more information about your specific error from http://technet.microsoft.com/en-us/library/bb232118(v=exchg.80).aspx which has to do with MS Exchange server specifically but still provides a good explanation:
5.1.1
Bad destination mailbox address
This failure may be caused by the following conditions:
The recipient e-mail address was entered incorrectly by the sender.
No recipient exists in the destination e-mail system.
The recipient mailbox has been moved and the Microsoft Office Outlook recipient cache on the sender's computer has not updated.
An invalid legacy domain name (DN) exists for the recipient mailbox Active Directory.
This error typically occurs when the sender of the message incorrectly enters the e-mail address of the recipient. The sender should check the recipient's e-mail address and send again. This error can also occur if the recipient e-mail address was correct in the past but has changed or has been removed from the destination e-mail system.
If the sender of the message is in the same Exchange organization as the recipient, and the recipient mailbox still exists, determine whether the recipient mailbox has been relocated to a new e-mail server. If this is the case, Outlook may not have updated the recipient cache correctly. Instruct the sender to remove the recipient address from sender's Outlook recipient cache and then create a new message. Resending the original message will result in the same failure.
Other issues may cause this error, such as an invalid legacy distinguished name (DN) in Active Directory. Examine and correct the legacy DN of the recipient's mailbox. Then instruct the sender to remove the recipient address from sender's Outlook recipient cache and then create a new message. Resending the original message will result in the same failure.

Bounce-Management in Email-Campaigns

Hi everybody,
we, SEW-Eurodrive, try to get the email-bounces from our email-Campaigns back into our CRM-System. For internal email-bounces everything works fine. It does not work for external emails.
Our email-gateway from Borderware give as bounces messages of type "message" back and all the bounce-information as attachement. Can that be reson why it does not work?
How has the bounce to be structured that SAP-CRM is able to handle the bounce?
Has anyone experiences with Borderware gateways?
Since there is no way to cutomice the Borderware gateway: What can we do, if SAP-CRM is not able to handle attachements?
Thank's for your help!
Kind regards,
Stefan

Hello Stefan,
if you check SAP code, it will not change anything in an eMail which comes back as a bounce from whatever mailserver, it just update some data to execute the rules which are maintained in ERMS.
Therefore the problem you have with Borderware mail server is the standard behaviour of all external mail servers, which normally send back bounces as an attachment and that is how it works in standard SAP CRM system.
Moreover, there are many different mail servers, some do not attach the original eMail. Try one if you can if that crucial one for you.
Thanks,
Raja Pamireddy
CRM Marketing forum Moderator.

CRM Email Campaign Report

Hi,
I am looking for a feasibility of BI-CRM report for email campaign.
which can give me following details :
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Can you tell me some datasource or even CRM database table where I can get above fields. Is this kind of data is available in CRM server.
regards
vivek

Dear Vivek,
We can get all the Email related information in 0CRM_ERMS_ITEMS data source.
Hope we can track all the requirements below..
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Best Regards,
Maruthi

Business Catalyst Help | Monitor email campaign performance

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/sbo/monitor-email-campaign-performance.html

Hi Greg,
Your assumption in terms of what we plan to do is correct, only that we haven't yet implemented. However, in the soft bounces tab, there is still an unsubscribe option under the Bulk action menu displayed at the botton of the list. YOu just have to scroll down the list to get to that button (I know, the interface could get a little better here).
Best regards,
Cristinel

I have one e-mail address that constantly hard bounces

I have one e-mail address for a client that constantly returns an error of
"An error occurred while sending mail. The mail server responded: <[email protected]> previously hard-bounced. Please check the message recipient "clients email address" and try again"
I also look after the mail server for this user name and I have tried deleting the account and re entering but it makes no difference. Other e-mail clients donut seem to have this problem.
Any ideas?
g

A soft bounce may mean that the mailbox if full., but a 550 error har bounce code sent from the server usually describes when the email address does not exist or is otherwise permanently not available.
Perhaps due to a typo in the email address or that email address is no longer valid.
Or maybe there have been several soft bounces that converted to a hard bounce.
Could the server be blocking the sender email address (possibly as part of a spam defence system), so the email is not delivered to recipient if sent from that particular email address.

Bounced emails: automatically deactivating bad addresses...

Just wanted a little feedback on what strategy might be best for automating the deactivation process. I have a database with a list of addresses that needs to be frequently updated-- any messages that I receive in a certain inbox are typically bounced emails and I wish to deactivate these addresses in my database so I no longer send to them.
The best method I can think of, short of going through and manually identifying the original address I sent to (I've got better things to do!), seems to be to develop a method which parses the entire header and finds any email addresses (rebuilding any tokens that contain '@') and through brute force, simply tries to deactivate any and all reconstructed email addresses that I find. Not a very elegant method, I know. Since I won't be needing to automatically send emails to myself (return addresses and original sender) and anyone else of the 'postmaster' or 'MAILER-DAEMON' variety, I assume that any other email addresses contained within the header (somewhere)will be the one(s) that I'm looking for. Is this a fair assumption?
Has any got a suggestion on how to improve this crude parsing? Everything I've read online suggests that a 100% success rate is impossible due to the lack of standards imposed on header content. Anything I send out is not guaranteed to come back to me, according to my understanding, so what other options may be available?
Cheers,
Sean

Here's the first bit of code for testing my brute-force method... It seems to work fine as long for generating possible addresses as there are no instances of '@' at the beginning or end of a parsable-string-- ie. " @xxx", "xxx@ ", etc.. I'm working on that part right now... shouldn't be too hard. Can anyone see possible/definite flaws or improvements/issues I may want to consider? Any comments on this code are much appreciated.
<code>
String content = new String("a string generated from email content");
               StringTokenizer st1 = new StringTokenizer( content, "@" );     //finds possible instances of email addresses
               int numberTokens=st1.countTokens();
               int record=0;
               String garbage;
if(numberTokens>1){
               // create array to hold user and hostname values for all addresses
               String address[] = new String[ 2*(numberTokens-1) ];
               for( int i=0; i<numberTokens; i++ ){
                    String content2 = new String( st1.nextToken() );
                    StringTokenizer st2 = new StringTokenizer( content2, " <>()" );     //set characters which may denote/separate addresses
                    int numberTokens2 = st2.countTokens();
                    for( int j=0; j<numberTokens2; j++ ){
                         if( ((i==0)&&(j==numberTokens2-1)) ||     //to get first username     (first '@' token)
                              ((i==numberTokens-1)&&(j==0)) ||     //to get last domain name (last '@' token)
                              ((i>0&&i<numberTokens-1)&&(j==0||j==(numberTokens2-1))) ){     //get username/domain (encapuslated '@' tokens)
                                   address[record] = st2.nextToken();
                                   record++;
                         }else if( (st2.hasMoreTokens()) )     //move parser to next token if exists
                                                                      //or let for-loop expire.
                                   garbage = st2.nextToken();
               for(int k=0;k<address.length;k++ )
                    System.out.println(address[k]);     //let's see how we did
</code>

CRM Marketing - Email Campaign

We are implementing CRM 4.0 for executing Email Marketing.
Can someone let me know how we can get a list of all bounced emails in an email campaign.
thanks
Prakash

Hi Gregor,
Well..we are planning to upgrade to 5.0 by end of the year. Before we upgrade, we are looking for a solution.
We are also using open rate tracking realized by custom development. This will be impacted if the user opens the bounced emails as it would be recorded as an opened email which in turn will impact the open rate.
I can may be get the bounced emails into CRM and process them to get the list. But it does not sound worth while since we are planning to upgrade soon.
I thought there could be some other way we can track the bounced emails.
Thanks for your inputs.
Prakash

Bounce Management - Hard Bounce Configuration

Dear Experts,
We have got a requirement to configure bounce management functionality for emails that are bounced back.
The bounced email (hard bounce) should be forward to a specific email address.
We are now struggling with Bounce Management Configuration, it seem not working. We have try configure as per sap note and help.sap.com but seems not working. Also I have notice that there are lot of question posted here but there is no resolution.
Can anybody kindly help how to configure the bounce management?
Also if possible could you please help recommend how to implement the Forward mail functionality of ERMS in bounce management context.
Thank you very much in advance.
Regards,
Wimlak

Hello David,
Please refer the following link.
http://help.sap.com/saphelp_nw04s/helpdata/en/44/45129ff1f014bce10000000a155369/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/44/449538faab0597e10000000a155369/frameset.htm
Please letme know if this helps.
regards,
Muralidhar Prasad.C

When I send a webpage via email, some of my recipients are unable to see it properly. The website was made with iWeb, and a Mac person advised me this was the best way to do an email campaign with iWeb, but it's not working for a lot of my customers - why

I have recently created a website for my family's business. When we bought the Macbook the guy in Apple said the best way to send an email campaign to our mailing list was to publish a hidden page, find it in the browser on Safari, then share it via email, so that is what I do. For most of my customers this works fine, however I have a number of people each month who cannot see any of the content of the email. I have added an 'If you can't see this email properly...' link at the top of the page, with no shapes or images etc near it, but even that does not appear for them.
I am a self-taught novice unfortunately, so haven't a clue what the problem is. I'm not sure of the operating system, but we bought the Macbook in May and it has all the recent updates installed. I have just had a new baby so can't get into the store fdor a one-to-one, so if anyone could explain why this happens / what I can do about it, I would be very grateful! Thanks!

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link."

Field Merge in Subject Line - Increasing the Hard Bounce Rate?

Hey All,
We did a little A/B test recently. By "little" I mean two different tests, 250 recipients in each test). We wanted to test the option to insert Field Merge in the Subject Line. We took 10% of 2 specific groups of costumers and sent the two options:
1. Salutation LastName, Register Now and Secure a Tuition Scholarship
VS.
2. Register Now and Secure a Tuition Scholarship
As said above, we did the same test twice to 2 different groups.
The results was, unsurprisingly, in favour of the Subject Line with the Field Merge BUT - - - - - We saw that not only the Open Rates or Clickthroughs were higher, but also Hard Bounce rates were higher (3 Hard Bounces when we used Field Merge vs. 0 when we sent a plain text SL)
Do you think that the usage of Field Merge in the Subject Line could be the reason for the higher Hard Bounces rates?
Thank you,
Ziv

You should be able to get some more precise information from your Xorg logs, but I would bet it is related to the evdev driver. Some of the options in your xorg.conf no longer work with the latest version. For now you should be able to either map your mouse directly to the appropriate /dev/event* entry or change to the standard mouse driver, both of those methods should be in the wiki.
You are supposed to be able to use the evdev driver without the input section of your xorg.conf by using dbus/hal autodetection, but AFAIK at the moment the xorg-server package still isn't compiled with hal support, so you would have to patch and rebuild the package.

Follow-up email triggered on email campaign click

I am wondering if it is possible for a follow-up email campaign to be triggered once someone has clicked a link in the previous email.
For example, I want to send out an email to subscribers of an email campaign, with a link to an informative webinar. I then would like only those that have opened the email, and preferably clicked the link, to be sent a follow-up email (a day or 2 later) with extra contextual information that assumes they have watched the video.
My needs are not limited to this example, but hopefully you get the idea.
How might I go about doing this?

Hi Dayle,
You can't trigger campaigns based on a user's interaction with the e-mail content itself, if it points externally, but you could try to redirect the user to a BC page where you could auto subscribe him to a "follow-up mailing list" before redirecting to the video itself, as per your scenario (or having the video embedded there). In regards to enabling the webform to properly autosubmit the apropriate information, you could build the link by this pattern: http://yourBCwebsite.com/landingpage?email={module_emailaddress}&fullname={module_fullname}. This way the url will be different per each user clicking it, but it will point to the same page. On that page you can prepopulate the subscribe form fields with {module_url,email} and {module_url,fullname}
Kind Regards,
Alex

Simple Email Campaign - Extracting reports

Hi everyone,
I have a simple email campaign running (still active) and I am wondering how you can export the clicks, opens of this campaign. I can't see it in Insights as a campaign and there's nothing in the settings apart from campaign audit, entry and exit lists.
Thank you,
Edina

That's actually a very good point to make. Here's why I think it might not be working. Originally, that "Create a Simple Campaign" option did not exist. That came about during a release at some point last year. Prior that point, the only "Campaign" option was the Campaign Canvas (Create or Open) and the Campaign reporting was setup to be very literal because there are also automation programs in the Program Builder.
So, to make a long story short, it sounds as though Eloqua, for reporting purposes is defying their own literary definition here by treating a "Simple Campaign" identical to the old email send option from the email builder. This being the case, I would recommend that for the time being, you use the Email Analysis reports in Insight to look at the clicks/opens/etc of the campaign. However, it is probably a good idea to bring it up to your Eloqua rep because now that they have expanded the definition of what a "Campaign" is they should be more clear in Insights.

Hard Bounces - Email Campaign

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