Hard Disc Test: FAILED

Hello,
i have an HP Pavilion dv6 in which when it boots it stays on the HP logo for maybe 10 minutes and then it gives an error about the HD. When I run diagnostics test I get the following:
Short DST: FAILED
Failure ID: 0SJCGM-54D781-XD003G-60XJ03
Hard Disc 1
Hard Disc Test: FAILED

Well you've to replace the battery if that fails.
Do a hard reset first: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01684768
Test by HP battery test.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00821536
You may also run this standalone battery test :
http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm
What are the result?
Calibrate the battery after the test.
Is it showing charging indicator when plugged in - anything in system tray - right lower down near the clock in desktop.
Uninstall & install Microsoft ACPI battery from Device manager - Control Panel :
a. Remove the battery of the laptop & power in with AC adapter plugged in
b. Press Windows Key + X. Select Device manager.
c. Expand the Batteries category.
d. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall.
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
Shut down system after uninstallation finishes.
Insert battery , remove AC supply - try to power on.
Immediately press F10 to enter BIOS setup utility,
In the BIOS Setup utility, select the Exit tab.
Select Load Setup Defaults.
Select Save Changes and Exit (pressing F5 and the Enter key will also load the Setup Defaults).
Press Esc and then Enter to exit Setup.
Wait for Windows to load completely
Else, power on with both AC plugged & battery inserted & proceed.
Check.
Regards
Visruth
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Pavilion G6-1203ey: Hard Disk Test FAILED, but can still boot into Windows

Hello
I have HP Pavilion G6-1203ey laptop. After installing Windows (7 ultimate, 64 bit) and some drivers on it and after several restarts, it hanged at Windows logo and I had to turn it off with power button. Then after turning it on, it gave me the option to repair problems which are preventing it from starting up, from there I let it to restore the computer to an earlier restore point and after a restart the Windows was working again. After that I decided to do a hard disk check just in case.
The Hard Disk Self Test ended up with a message: Hard Disk 1 Full (305). Then I installed HP Unified Extensible Firmware Interface (UEFI) Support Environment and did hard disk from there. I chose the comprehensive test from the options, but it finished fairly quickly (in ~1 minute) with the following output:
Testing Drive: 1
Hard Disk SMART Check : PASSED
Hard Disk Short DST : FAILED
FAILURE ID : PTTU22-5T774L-MFPV4K-60S003
PRODUCT ID : A5Q15EA#B1R
Hard Disk 1
Hard Disk Test : FAILED
A bit more background:
The previous owner told me that the original HDD was faulty which is why he replaced it with this one last year. He said that other than that there has been no problems with the laptop. The Windows is working right now and this HDD is quite new so I would not have expected any problems with it, but the results from the previously mentioned tests seem troubling. Is there a reason to worry?
Thanks
This question was solved.
View Solution.

Hi Alnuir,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I read your post and looked into the failure ID that you posted regarding the failed Short DST test. That error is indicating a hard disk failure meaning that if it hasn't failed it might soon. If everything is working I would considering backing up your data on a regular basis just to be safe. You could have a local technician take a look at the hard drive to see how close it is to full failure.
Thank you,
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Thank you,
BHK6
I work on behalf of HP

My hard disc has failed how can I download data from my ipod to a new hard disc?

my hard disc has failed how do i transfer the data on my Ipod/Ipad to a new hard disc?

In addition to the comments above, when you create a new library with the media that you recover this will be treated as "new" for the device and iTunes may want to wipe it and start over, losing any personal data and settings. The following approach ought to help.
You should be able to:
Backup the device to your iTunes installation
Transfer your purchases into a library authorized to your account
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer (same as above)
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
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Hard disk test failed on HP Pavillion dv6-1100eo notebook

I have a HP Pavilion dv6-1100eo Entertainment Notebook PC (P/N: NR597EA) with Vista 32-bit. Unfortunately no warranty left in and general I have been very happy with this notebook.
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These disks did not work - so I figured I have probably not done my homework before ordering those disks.
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Is there anything that can be done - or is the only option new hard disk? In case - what hard disk is recommended that is not too expensive - as I don't want to invest too much into a soon 3 year old notebook.
I recently bougth an external harddisk (1 TB) based on USB connection. Can that be used bypassing internal HD. In this way I would increase HD capacity and not invest anymore into this notebook - since I already have the recovery DVDs
It is probably only a time question before I will buy a new HP notebook - that is why I don't want any long permanent fix of this problem.
This question was solved.
View Solution.

Hi,
Sorry to say, but you won't be able to install or boot Vista from the external HDD, so if you need to get the notebook working, you're going to have to replace the internal drive.
The drive on the link below is an example of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 57 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Hard Disk Test Failed

I have a laptop G42 (Product # XB056UA#ABA) with Windows 7 64-bit. When I ran the start up test and hard drive test I received an error (Failure ID 9XVL02-55965Q-XD003G-60WS03). It says that the SMART Check passed but the Short DST failed. When I try to load windows I get past the starting windows screen but then it stops after that at the blue screen with the cursor showing but nothing else. I noticed on other forums that say to purchase the system recovery discs which I just received, however when I try them I get the same screen. I'm pretty sure the hard drive is dead, but my laptop is out of warranty. Is there something else I need to try to make the system recovery discs work? I changed the boot order so that the cd-rom is first but that didn't seem to help. If I do need to replace the hard drive is there any advice or information you can give me? Thank you!

Hi,
Failing the short Disk Self Test would indicate that the HDD has indeed failed and will need to be replaced.
The drive on the link below is an example of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 53 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive - see Here for details.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Hard drive test failed

Hi
My HP Pavilion G6 is showing HARD DISK IMMINENT FAILURE on startup and asks to go in diagnostics.
When I run any test it shows SMART CHECK - FAILED.
Failure ID: OTSE1F-5LC77B-XD015G-60FV03
Product ID: QA498EA#ABV
HARD DISK 1.
However, when i choose to continue startup, it loads Windows but runs very irritatingly slow.
How can i get it fixed?

Hi,
The 24 character error code for the Smart failure would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the slow loading/performance issues you describe.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

[Hard Disk Test Failed] - HP ENVY 14-1260se Beats Edition Notebook PC

Hey, I've been getting "SMRT Hard Disk Error" messages recently and ran hard disk test. The results are: "Hard Disk 1 Full" (0305)"Hard Disk 1 SMART" (0301) I was wondering what hard drive should I purchase to fix these problems? Thanks!

Hi,
You can order a replacement set of Recovery Discs starting on the link below.
Order HP Recovery Discs.
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hard disk test failed-Hard disk 1 quick (303) for my HP mini 110-3700ca PC.

Operation system Windows 7 32-bit.
After a tragic accidental "bump" on the table (I didn't even think it's that serious..), the computer start to slow down significantly, and when I tried to restart it, it shows:
Windows Error Recovery
Windows failed to start. A recent hardware or software change might be the cause.
It recommend me to Launch Startup Repair, but since HP mini doesn't have a CD-Rom... It shows error status: 0xc0000225.
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This question was solved.
View Solution.

Hi,
Well, that's very sad, could be due to physical damage too. Anyway, please do a HDD self test:
1. Restart the computer.
2. Keep tapping the F10 key when the HP logo appears. This will take you to Bios Setup Utility.
3. Select the Diagnostic tab.
4. Select the "hard drive self test" option and press enter to perform the test.
Note: This test takes at least 40 minutes (with luck)
Pass - The hard drive is not damaged, you can recover data.
Fail - the hard drive is damaged and may need to be replaced, no choice.
Regards.
BH
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I have hp 2000-299 wm notebook that failed the hard disk test. what can be done?

Message said: " SMART hard disk error. The SMART hard disk check has detected an immintent failure. To ensure not data loss, please back up the content immediately and run the Hard Disk Test in system diagnostics. Hard Disk 1 (301) F2 System Diagnostics ENTER-continue setup."
I ran the Hard Disk Test and the following message appeared:
"Testing Drive 1
SMART check: passed
Short DST: passed
Long DST: FAILED
Failure ID: UAGF7T-5SP669- MFKR4K-618MO3
Product ID: QE282UA# ABA
Hard disk 1
Hard Disk Test : FAILED
for more info... go to this website

Your notebook hard drive has failed, you need to get it replaced to fix your notebook.
If covered under Warranty, you may contact the HP Tech Support and have them ship you a replacement drive, or else you may purchase a new one.
If you would like to purchase a new Hard Drive, any of the below will work.
500-GB, 5400-rpm Part Number: 634932-001
320-GB, 5400-rpm Part Number: 622643-001(the one shipped with the notebook)
250-GB, 5400-rpm Part Number: 622641-001
You can contact the HP Support Team(Phone, chat, email) from the below link:
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&dlc=en&lc=en&product=5166284

Hard disk test unable to complete on elitebook 2740p

when i run start up test, memory test passes but HDD test fails. the computer boot up to windows but takes longer. what may be the problem?

Whenever the Hard Disk Test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

HP Pavillion g6 hard disk test failure

Hi!
My HP laptop stopped working, I cannot get into windows but can reach the diagnostics tests at the startup sequence.
The following was reporeted on a Quick Hard disk test:
Smart Check: PASSED
Short DSN: FAILED
FAILURE ID: 9U0AJM-63570E-MFPX0J-60WH03
PROD ID: B1J44EA#UUW
Hard disk 1
Hard disk test: FAILED
I'm guessing I need to replace the hard drive ?
Regards,
BigRedMachine
This question was solved.
View Solution.

Hi,
Unfortunately it does look like you'll need to replace the HDD - the error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced.
The HDD is a warranty item, so if your notebook is still under warranty, contact HP ( with the 24 character error code ) and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Run-in test failed

Opened up my laptop from "rest" mode and it would not boot. I re-booted after powering down and opened up system diagnostics screen.
"Hard Disk Test Failed"
"Disk not installed"
Been working great for years, no issues other than the occasional clean out/ defrags?
Any thoughts?

Hi
Once unit is powered on Keep tapping F2 key and run the test for the Hard drive if test fails you might have to replace the drive. In case you need any manual to replace the part please let me know.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Hard Disk Test

Testing Drive: 1, Smart Check: Passed, Short DST: Failed.
Failure ID: QAGCXG-59N74T-XD6U2K-60WR03
Product ID: XG892UA#ABA
HARD Disk 1
Hard disk test: Failed
I have the HP Touchsmart tmz
It appears I will need a new hard drive but since I can start up the computer to ensure backup have I lost everything or can I get it recovered by a technical person or company.

Hi
You may still give it a try from F11 option if unit loads you can back up your data. In case this does not work you might have to get in touch with any Hard drive data recovery center for help.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Hard disc failed

My son's laptop, Pavilion G6-1296SA, has refused to boot up and having run the diagnostics, I've discovered that the problem is with the hard disc. I got the following from the startup test:
startup test failed
hard disc 1
failure id 9u6jmg-5t76n5-mfpv4k-60qv03
product id a2u13ea#abu
The startup repair just runs all day and, if there is a physical problem with the disc, I don't suppose it will resolve anything. The disc makes no unusual noises.
Does anyone know what this failure ID means?
Thanks
Marion

Only HP can tell you what that specific code means.
The failure of the hard disk test means that you need to replace the hard disk with a new one. Time to get your recovery disk set or usb recovery media ready for use.
If your notebook is still in warranty, contact HP to arrange to have a warranty replacement hard disk sent to you .The hard disk is an end user replaceable warranty item
Did you run the hard disk long test?
Regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hard Drive Broken: Long Generic test fails!

Hello
I just did a SeaGate test to test my hard drive, and the test fails already after 10 seconds! I discover the problem when i get errors with documents in Word and other programs. When i try to save them, the program says that the permission of the file is denied. When i try to save to external HD or USB, there is no problem...
My computer is only 1 year and a couple of months !?

Hello Honkerd,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand that your SeaGate test fails after 10 seconds. I will do my best to assist you! To begin, I will provide an article that shows all SeaGate errors: How do I interpret SMART diagnostic utilities results?
Usually, issues like this occur when there is a corruption on an Administrator profile, or if you are not using an Administrator profile. I would create a new Administrator account and try it out. Let me know what happens!
Thanks for choosing the HP Forums! Have a great day!
Marui
I worked on behalf of HP.

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