Hard drive and internet issues

My mother has had her IMac for 5 years now and has never done any updates, changes, cleanup, etc. to it. She is now trying to get on broadband internet and the computer will no longer startup without removing the extensions during startup. She has had problems in the past with her computer saying there wasn't enough hard drive space. What can I do to help clean up and clear up some hard drive space for her? And if this doesn't help the internet problems does anyone have any suggestions for that as well? Thanks
IMac CRT Mac OS 9.0.x

mdm29,
First of all, Welcome to the Discussions!
It would help to get the best and relevant help to post back with the exact machine model and the size of the HD that your mother has.
You can go to the Apple System Profiler and see the Used and Available disk space on the machine.
Post back and let us know,
littleshoulders [:-)
PS. I am not using OS9 but I'm sure alot of OS9 users here will pop in and offer advice for cleaning up the HD on your mothers iMac. If you mother has to turn off extensions to startup...it sounds as if there is corrupted extensions that need dealing with but I am not sure that is what is happening....just a guess on my part.

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External Hard Drive and iMac issues

When I plug in my external hard drive to my macbook pro, it works great. But when I plug it into my new iMac, it shows up as read only? What can I do to rectify the situation without reformatting the hard drive?

Hi jsncrwfrd182,
If you are having an issue with being unable to access an external hard drive because of permissions, I would suggest that you troubleshoot using the steps in this article -
OS X Mountain Lion: If you don’t have permission to use a disk
Thanks for using Apple Support Communities.
Best,
Brett L

External Hard Drive and Import Issue

I'm sorry...I know the answer is here but I've read and read and just can't understand.
I have an external hard and imported about 30 gigs into Iphoto with the settings to NOT create a copy into the Iphotos directory. So I understand why the don't show up in Iphoto when the external is not connected but I don't understand why 10 gigs of memory was consumed when I executed the import???
Any help for a newbie would be gratefully appreciated....

A. Make sure the drive is formatted Mac OS Extended (Journaled). iPhoto needs to have the Library sitting on disk formatted Mac OS Extended (Journaled). Users with the Library sitting on disks otherwise formatted regularly report issues including, but not limited to, importing, saving edits and sharing the photos.
B. When you run a Referenced Library iPhoto makes aliases that point to your own photos. To convert to a Managed Library you need to replace those with the actual files. AliasHerder is an application that will replace these aliases with the actual files, and so preserve your Library and all your work in it. As always: back up first.
C. To move the Library:
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.

I want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?

i want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?

Hi Bockworld1,
I'm afraid you did an error when erasing your hard-drive, this has automatically erased the "local recovery". In order to pass-by this, you must use a former Mac OS X installation DVD (such as Snow Leopard 10.6.3) and then when updated to 10.6.8 you may access the Mac App Store to recover the Yosemite Installer and proceed to a fresh "update" OR creating a Bootable USB Installation drive with DiskMaker in order to alway get a installation copy.
I also suggest you to create a USB Basic Operating System (you must select a local USB device to install Yosemite or whatever OS you want) with only the base operating system to launch your computer in case of Main Operating System issues.
Given the amounts of issues reported by users with 10.10.2, I command you to download 10.10.2 version to get a stable OS working.
Let me know how it is going.
Good Luck.

New hard drive and Windows 7 issues

I bought a new 1 Tetra Samsung hard drive for my computer since 150GB was not enough. I did this because I need windows partitioned for school. After I installed the hard drive and inserted the Mac OS disk, it would not recognize the hard drive to install. Since then, I have read previous forums such as: https://discussions.apple.com/thread/3322843?start=0&tstart=0
Now, the issue is: I went ahead and installed my Windows XP SP2 because I could not get Mac OS to install. I have also downloaded the Windows 7 Professional update from Microsoft and have a Operating Disk on its way in the mail. I am having some issues with sound and camera and probably others that I don't know about yet, like my graphics card and such. What should I do?
1. Erase HD and install the Mac OS, because I do want this on my computer. Then download updates for Windows 7 bootcamp and reinstall Windows 7 when I get it in the mail.
or,
2. Is there a way to fix the driver issues that I am having without having to reinstall windows. I have not tried to partition yet and install mac.
I think it would be best to:
Install Mac OS
Download updates
Bootcamp and Install Windows 7
What do you think and do you have any advice as how I should go about this. Oh, btw, living in a PC world and coming home to my Macbook Pro 3,1 and realizing that it is not as functional is kinda disappointing.
So, I found this site for the sound: http://www.stuffedcow.net/macbook_audio
And: http://www.cirrus.com/en/products/cs4207.html
I am not sure how to go about installing a new driver. Do I download and save or do I run a certain .exe?
I found this post and was reading, but I am not certain about the right driver for the sound. If I erase the hard drive and install mac. Then, bootcamp and install windows, will I loose my wifi driver? Windows 7 should have that update, but according to this post, it may not.
https://discussions.apple.com/thread/2534313

If I were in your shoes I would want to understand why I couldn't install OSX on the internal drive before going any further. Without getting past that hurdle you may or may not be successful in your aims, but you are outside mainstream intended ways of running Bootcamp.
Just a couple of starters:-
1. Is your internal hard drive (samsung) formatted with a GUID partition table and HFS+ file system? All done in Disk Utility, booted from the Install disk.
2. The Apple Install disk (plus subsequent Apple Software Updates) has all the drivers Bootcamp needs, without having to find and download from elsewhere. I run Windows 7 64 bit on two Macs and have never had to go and find a driver. (Of course Windows does it automatically for me for other hardware). Sorry if this next point is insultingly obvious, but just to check that you know you can put the Apple Install Disk in while running Windows and Windows find the installer.
You don't say anything what your MBP is or what version of OSX you are running. I am not fully up to date with the inplications of Lion and Bootcamp drivers as there is no install disk. I believe 2011 MBPs won't run XP.
Your comment "Oh, btw, living in a PC world and coming home to my Macbook Pro 3,1 and realizing that it is not as functional is kinda disappointing" implies that you haven't had a Mac very long. Although Macs are easy to pick up and use, there is a LOT to learn about customisation and using it properly and getting the most out of them. I have a number of relatives who still use OSX "out of the box"....it's like driving a car in first gear, and complaining "this car doesn't go very fast". Not a perfect analogy as speed is not the issue here.
Sorry if some of this post is missing the target...just take on board the bits that apply.

I believe my macbook pro hard drive is bad. I erased the drive and reinstalled the OS and the macbook still runs really slow. I dont know if the hard drive is the issue.

I believe my macbook pro hard drive is bad. I erased the drive and reinstalled the OS and the macbook still runs really slow. I dont know if the hard drive is the issue.

Did you try an SMC reset too? It's easily done and none of those resets to the best of my knowledge hurt anything. When I was fooling with my system, which at one point was a home made Fusion setup, I needed to reset the SMC sometimes to get the drives recognized. Reading the documentation the sudden motion sensor is drive related but that seems to be about it.
Some more specifics may be needed about the drive itself, the model number of your unit, and the OS version you're running.
At present, the problem seems sort of odd to me. FWIW cable problems can be quite intermittent. I used Scannerz to find some of the problems on my original system that I later converted to a new HD and SSD combo. It can find lots of problems if you learn how to use it right (HD problems, logic board system faults, and cable problems) but you need to get a system at least partially up and running to use it, and it doesn't sound to me like your there right now (in other words, don't go out and buy it because at this point I don't know how it could help you)
Another word of advice would be to not go out and start throwing parts at a problem unless you have a good idea what the source of the problem is. If you have a logic board problem, new drives and new cables won't make it go away, you'll just be wasting your money. Logic board problems, cable problems, and drive problems can all have very similar end user symptoms. The article that I linked above named "Hard Drive Problems" has a section on general symptoms of problems and if you read the article it becomes clear there's a lot of overlap associated with different types of problems.
I assume that your unit isn't under warranty. If, by chance it is I wouldn't even fool with it and I'd take it to Apple and let them deal with the problem. You also might want to check with whatever Apple sources you have available to test your system, like an Apple store, and see how much they'll charge (if anything) to evaluate the system.
I certainly hope this helps.

HT201272 My hard drive had some issues and all of my music videos are gone. The itunes store is charging to download them. How do I get them re-downloaded?

My hard drive had some issues and all of my music videos are gone. The itunes store is charging to download them. How do I get them re-downloaded?

From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
Also see this migrate iTunes library post by turingtest2

Hard drive and Battery related issues.

During the start up it shows the message to run the hard drive test and also shows the message that chances of imminent failure of hard drive and my batty backup is also too low.

What model of computer are we discussing here?

Problems trying to store iTunes on external hard drive and back up iPhone to internal hard drive?

Hi
I have been tirelessly trying to relocate my entire iTunes function to an external hard drive to free space on my laptop. I have migrated the iTunes library (from the 'My Music' location on laptop) to ext hard drive and also reinstalled iTunes, asking to save all files during set up to the ext drive (not in default 'Program Files' on laptop). I have also pointed iTunes to the library's new location on the ext hard drive. I did this after reading a recommendation on here that it is better to have both my library and all other iTunes files in the same place.
One of the problems is when I have moved the library, it has for some reason created two iTunes folders on the ext drive with different music in each, but the library database file is only available in one of them, and I am not sure if all the music from both folders is available in iTunes.
Another huge issue is that when I have tried to back up my iPhone to the computer (as recommended to do after migrating the iTunes program to another location), it is not letting the process complete; I get an error message saying it cannot save to the computer. It seems the location of the back ups (C:\Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup) isn't compatible with the new location of my library etc (on my ext drive)and from searching the internet for a solution, it seems you can't change the location of where back ups of an iPhone are stored.
So, does anyoine know if there is a fix-all solution to these dilemmas? Or should I just keep my library on one drive and the iTunes program on my int drive?
Thanks in advance
VR

Hmm.
I'm sure I'd successfully tested the command line version of the move instructions at one point, but I'm getting the same "access denied" error when I try. Maybe "Move" doesn't like working with folders when the path contains sections with hidden or system flags. Anyway herewith version 3 which I've just tested works as described...
Relocate iOS device backups
Assuming you're running Windows Vista or later you can use the following steps:
Using Windows Explorer move the current Mobile Sync Backup folder from C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup to your chosen location, e.g. as X:\Backup where <User> is your Windows user name and X: is your preferred drive.
To make iTunes look for the data in the new location open a command prompt by hitting the start button and typing CMD<Enter> in the search box that opens up, then type in this command and press <Enter>
MkLink /J "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "X:\Backup"
If your external drive has a different letter or you already have a folder called "Backup" then edit "X:\Backup" accordingly.
If you're still running Windows XP you can use Junction (cmd line tool) or NTFSLink (shell ext). In both cases you move the existing folder to a new location, create an empty folder where the old one used to be, then use the tools to get the operating system to link the two together and silently redirect any file operation on the old location through to the new one.
Note that while this method works for iOS device backups it cannot be used to redirect sections of the media library. iTunes will break the connection the first time it tries to write a file to the target folder.
What happens when you want to sync the device? If you're getting a warning about erasing and reloading the device with media from the current library then something is wrong. If you moved the library files correctly and then reconnected them to iTunes this should still be the "home" library of the device and it should sync as if nothing had changed. If not then revist the make a split library portable post for advice. See also Recover your iTunes library from your iPod or iOS device if for some reason you accidentally erased the original library files and all backups thereof.
tt2

Hard Drive and RAM upgrade gone wrong - please help!

I have a 2+ year old Mac Mini Core Solo that I recently decided to upgrade. Originally it had a 80GB hard drive and 512MB of RAM and I installed a 250GB Western Digital drive and upgraded to 2GB of RAM.
Everything went smooth with the reinstall of OSX and the Mini was actually working, Internet was working etc. I was in the process of downloading and installing all of the Mac SW updates and that went on for several minutes, it actually got through most of them and then a screen came up to tell me to restart the computer. I did and then got the same screen. Which was the gray screen with the restart message and a message like this:
panic (cpu 0 caller 0x00398C43); unable to find driver for this platform: "ACPI"
(Then there was a bunch of hexidecimal debugging jibberish and then some kernel version info.)
So I held down on the option key while doing the restart and tried to start from the internal disc and also start from the install disc. I can get to where I've reinstalled the first disc again, but then when I have to restart the computer to load the second disc I get the gray restart screen again with the above info.
During one of the attempts I brought up utilities and did a scan of the internal HD for defects and all the repair steps but it always said that everything was fine. When I bring up the general computer info it shows that I have 2GB of RAM. So it recognizes the two items that I installed.
So what do I do now? I am stuck on this issue and out of ideas, I havent tried to put back in the old hardware to test it, (but I would prefer not to as that doesnt really help me with the new stuff I bought).
Sorry for the long post but I wanted to offer as much detail as possible in case there is something in there that triggers an idea with someone. I dont live in a huge city so theres no apple store within several hours drive from here.
Can anyone help me with this? Thank you!
crazychile

Thanks for all the help.
It is a kernel panic and unfortunately it can be caused by a bunch of things. But I think I have it figured out for now.
My first step was to put the old RAM back in with the new HD, no change with the problem.
Then I put the old HD back in with the old RAM (original config) and everything was back to normal.
Then I tried the new RAM with the old HD and everything is also good. (and faster!)
So it would appear that the new HD was flakey and needs to go back to OWC.
Hey, I'm a pro at taking apart and rebuilding a Mini now!
Thanks again for the help,
crazychile

Two possibly unrelated questions - Hard Drive and something else.

Sorry I only have symptoms not specifics at this point. I have an intel core duo mac mini, running 10.5.6, with 4 gigs of ram. I have a couple of issues that may be unrelated: A possible Hard drive issue and another strange issue. I don't know if there are related but since I may have to go through the hassle of cracking open my mini I thought I would ask.
First issue when I stream video over the internet sometimes and only sometimes my machine will suddenly restart, no shutdown, no prompts, just instantaneously restart, other times it will stream hours of video without issue. This issue has plagued me since 10.4 and all subsequent upgrades.
Second issue is what I believe is a hard drive failure, but I'm not sure and I don't want to buy/replace it if that's not the issue. I updated to 10.5.6 a few months ago and was running with no issues although lately it has been getting slower. Last week my parents came over to watch "24" online so after working on my computer all morning I restarted my machine thinking it would stream better, upon restart it would get to the large apple with the spinning graphic and hang up, then about after a minute in it would simply power off. Confused I restarted with the same results. I tried this probably 10 times with the same result. Checked all the cables, etc. nothing. so next I booted into the Leopard Installer and ran disk utility. At first the hard drive didn't show up in the left column so I quit disk utility and launched startup disk, again no hard drive, then I re-launched disk utility - now it showed up. I ran repair disk since repair permissions was greyyed out. It came back with errors saying disk couldn't be repaired. Sorry the only error message I recall is a damaged catalog B-tree. So I restarted and for the first time in 10 hours my machine actually restarted and everything came back. From here I backed up everything important. Since then it has restarted 3 times will no issues, other than running a little slower than usual. So last night I ran Disk Warrior and receive the error message. " Could not rebuild due to a disk malfunction. A disk malfunction is a failure of or damage to any mechanical component of the disk device or any component connected to it. Since I had disk warrior in there I checked the hardware test option where it checks the S.M.A.R.T. something or another, sorry for the choice of words I've never done that, and it returned saying the drive was fine. So here I am a bit confused if it's the hard drive or another issue any ideas.

Hi daredman01-
Could the unit simply be overheating? Have you vacuumed out the air vent that rns along the bottom edge of the mini?
Good job getting things backed up. How full is the hard drive?
Luck-
-DP

Erasing hard drive and reinstalling OS

My mid 2011 iMac (OSX Yosemite 10.10.2) has been getting very sluggish despite ensuring sufficient spare space (currently 200Gb) and running the basic Disk Utility verify/repair routines. So having done a full data back-up I am now trying to erase the hard drive and reinstall the OS. Following the recommended steps in the Disk Utility I get as far as the erase disk stage but then an error message pops up saying "couldn't unmount disk". Has anyone encountered this before or have any suggestions please?

Hello kayjayaitch,
I'm sorry to hear you are having these issues with your iMac. If you continue to get this unmount notification, you may find the information regarding related unmount issues in the following article helpful:
Using Disk Utility to verify or repair disks - Apple Support
Also, if your iMac originally shipped with an Install disk, you may want to try using the Disk Utility on that Install disk, erase the hard drive from there, then try restoring from Internet Recovery as detailed here:
OS X: About OS X Recovery - Apple Support
Sincerely,
- Brenden

I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help?

I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help? FYI: I have been using boot camp with windows 7 and started getting a kernal_data_Page_error and it would reboot windows, i was trying to do a chkdsk on the next reboot, but thats when i started getting this issue. I have put in a new hard drive and went from 2 gigs to 4. I can not get the computer to do anything, even the monitor does not show anything now????

Prep your new drive:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs,) then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
After formatting has completed quit DU and return to the installer. Install OS X.

Was advised to delete system configuration file from hard drive and now computer will not start - any help would be appreciated.

Downloaded Yosemite and since then cannot connect to internet or bluetooth mouse - was advised to delete system configuration file from the hard drive and since then cannot start up computer. Any help would be appreciated - cheers.

Boot the MBP with the OPTION+COMMAND+R keys down. The result should be a display showing a revolving globe. By following the instructions, you will be able to reinstall the original OSX. Then you may reinstall Yosemite.
A solid Internet connection will be required.
Ciao.

Internal Hard Drive Free Space Issue

Hey,
I recently upgraded my 17" MacBook Pro from Tiger to Snow Leopard but the upgrade seems to have created a number of problems, the most notable being the lack of free space now available on my internal hard drive.
I also had to install a trial version of Aperture 3.0.3 in order to access my aperture library as the older version of Aperture is not compatible with Snow Leopard.
At this point the free space available on my internal hard drive was 36GB and my aperture library was 39GB. I had to uninstall Photoshop Elements 9 in order to create enough free space to open this library.
I bought an external hard drive and after some organising (importing and exporting to and from external hard drive), I eventually moved all photo files/folders, projects and libraries onto this external drive, leaving only one in-progress project (about 3GB) left on the internal volume.
I also exported my iTunes library and any other files to this external drive.
All trashes have been emptied.
The problem is that, despite all this clear-out, I now only have 2GB of free space on the internal hard drive.
I ran Disk Inventory X and it shows that my home folder is using 155GB of space, which seems ridiculous considering there is in effect nothing left on my laptop save for the application programs and the one remaining project.
I have manually checked through this folder and all its subfolders and have found nothing that would accumulate to this amount of space.
I have repaired an issue with the internal volume, but it is now showing a “minor” problem with the volume header.
If someone can provide and explanation/solution to this I would be very grateful as it is severely slowing my workflow at the moment.
Thanks

Baresi:
I suggest that you begin with Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel, and report if it says anything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need to use a utility like Tech Tool Pro or Disk Warrior
I recommend that you make sure that you make a bootable clone of your entire volume using a utility like SuperDuper or Carbon Copy Cloner.
You should also seriously consider installing a larger capacity drive.
cornelius

Hard drive and internet issues

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