Hard Drive crash and replaced: need to re-install. License issue which we have all information demonstrating it is good. How to allow it???

We need to re-install and no matter how we try the message is buy a new one. We don't need a new one, just need to use our original one.

I think this probably needs a ticket submitted to support unless someone moderates here who can reset your license.  I believe that your product was activated when your drive crashed and you obviously could not deactivate Adobe since the drive died.  I have a similar but worse problem because mine is an upgrade and I do not have the original Adobe X license.  Unless they have a way to take care of that type of situation, I may be out of luck.  I am going to submit a request for help (probably be calling them on Monday to see if I am out of luck or not.
Good luck!  I will be checking back to see if some kind person has a "for sure" solution to both of our woes.

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